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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    777 Ideas

    MirandaParker
    MirandaParkerUp-and-comer

    In App Search bar for automationsNew

    Please add a search bar for automations in app so we don't have to scroll endlessly to find/edit a previous automation. Thank you! 

    0
    MirandaParker
    Forum|Forum|2 years ago
    Remi69100
    Remi69100Up-and-comer

    tag sytem on live chat instagramNew

    To implement a tag system on the livechat instagram for sales. You create tags with color labels and see the tags in the manychat inbox with the colors. You can custom each tag, or example “customer”, “lead”, “success”, “KO” etc… for prospection and make the inbox organized with custom filters. Because now I use manychat for follow up of people using manychat automations and I go on Meta Business Suite on PC for the tag system. Is it a new feature coming ? Cheers

    0
    Remi69100
    Forum|Forum|2 years ago
    Desmond
    DesmondUp-and-comer

    More in-depth account permissions settings.New

    Instead of just having “Viewer”, “Editor”, “Admin”, “Live Chat Agent”. Let us customize what we want to allow the user to access, for example, giving a Manager access permission to Broadcast, without having to give Admin role to do so.

    0
    Desmond
    Forum|Forum|2 years ago
    alvarocanadasphoto
    alvarocanadasphotoUp-and-comer

    Mandar una parte concreta de una automatizaciónNew

    Buenas! Sería genial que en vez de poder “forzar” a enviar la automatización completa desde el principio (funcionalidad que ofrece la app manychat desde el móvil), que se pueda forzar una parte de la automatización concreta. Por ejemplo, que una persona haya dejado de responder en una parte concreta de la automatización, pues forzar un mensaje concreto de esa automatización (sin necesidad de crear un nuevo mensaje de “Si no ha respondido”) y que continue la misma en caso de que la persona siga respondiendo.

    0
    alvarocanadasphoto
    Forum|Forum|2 years ago
    Victor
    Manychat Team Member
    VictorManychat Team Member

    Adding Feed Posts as Reply OptionsNew

    Incorporating feed posts as reply options to Instagram automations. With this feature, users can reply to messages by sharing relevant content from their feed - as if they were using the share button on the app.

    0
    Victor
    Manychat Team Member
    Forum|Forum|2 years ago
    C
    Cipher

    Account EmailsNew

    Allow users to configure ManyChat Account Notification emails.  How it SHOULD be:I should be able to specify which email addresses receive emails about billing notifications, support ticket updates, or Live Chat alerts. I should be able to use a different email for all 3 if I need to. How it is: All emails are sent to whatever email is associated to a 3rd party account (my Facebook account). In my case, I NEVER check this email. It’s for spam only. Unfortunately, I keep missing communications from support tickets and billing notifications and ManyChat keeps turning my automations off. 

    0
    C
    Forum|Forum|2 years ago
    C
    Cipher

    AuthenticationNew

    Improve the user experience by allowing seamless authentication across your sub-domains.  How it SHOULD be: If I’m logged into manychat.com, I don’t need to log in again when I click a link that leads to support.manychat.com OR community.manychat.com. How it is: If I’m logged into manychat.com and want to submit a support request, I have to log in again. If I want to submit a feature request, I have to log in again. 

    0
    C
    Forum|Forum|2 years ago
    C
    Cipher

    Privacy & ManyChat Sign In OptionsNew

    Signing in on ManyChat has become a blocker for me. My account was created using “Sign in with Facebook”. Now, anytime I try to use that option, I can’t sign-in. Error: Your Request Couldn’t Be Processed. Facebook’s error message could not be more vague. ManyChat needs to provide users with a way to log in that doesn’t require the use of a 3rd party service. Signing in via 3rd parties, such as Telegram, Facebook, Google, etc., also provides those 3rd parties with information about our activity on ManyChat. You are violating your user’s privacy rights (GDPR) by forcing us to use these limited sign in options. Grow up. Be a real app. Manage your own credentials instead of outsourcing it to a 3rd party.   

    0
    C
    Forum|Forum|2 years ago
    A
    aliUp-and-comer

    Upgrading API limits on-demand, after analysisNew

    Hi,I’ve recently discovered that the Subscriber API endpoint’s 10 request per second limit is for the whole chatbot (and not the user).This will unfortunately cause my implementation to run into problems.It would be great if there was a process to increase a chatbot’s requests limit via a manual application and analysis process by manychat team.Thanks,Ali

    2
    A
    Forum|Forum|2 years ago
    Batzorig
    BatzorigUp-and-comer

    We need PSIDNew

    We need PSID to identify messenger users in different systems, such CRM. Can Manychat make it available? At least through API.

    0
    Batzorig
    Forum|Forum|2 years ago
    hlucc
    hluccUp-and-comer

    AirbnbNew

    Connect with airbnb to talk with guests, and send information

    0
    hlucc
    Forum|Forum|2 years ago
    alvarocanadasphoto
    alvarocanadasphotoUp-and-comer

    Lanzar automatizaciones en instagram que se inicien cuando alguien da like a tu post-reel-historia / cuando alguien comparte tu post-reelNew

    ¡Hola!al igual que hay automatizaciones en Instagram que se inician cunado alguien escribe un comentario en una publicación o un reel, propongo que uno de los iniciadores sea que alguien de like a un contenido concreto de tu perfil, ya sea reel, historia, post …A parte, también sería interesante que se tenga la opción de que se inicie una automatización cuando se comparta un contenido de tu perfil en concreto.gracias!

    0
    alvarocanadasphoto
    Forum|Forum|2 years ago
    Serhii Team Shemesh
    Serhii Team ShemeshUp-and-comer

    Check newly-created trigger keywords against the existing onesNew

    Hello, I’d like to suggest a feature idea to add some sort of a check for newly-created trigger keywords against the existing ones, meaning if there’s an active keyword somewhere in existing automations/flows I would like Manychat to warn me about that and not let to activate the same keyword, creating a confusion.That would really help MC users in creating and managing automations 🙏 Best,Sergey

    0
    Serhii Team Shemesh
    Forum|Forum|2 years ago
    Otávio Corrêa
    Otávio CorrêaUp-and-comer

    Change WhatsApp Number that was BlockedNew

    When registering a WhatsApp account and linking it with Meta, I ended up doing it the wrong way. I tried several times to link the number to a new Facebook page, at the same time, I had created a page there on Facebook and had not connected it to a Business Portfolio. Then I tried to create a link between that same number and another different page that I created correctly (linking with the Business Portfolio). Then my WhatsApp Business account was blocked, probably due to trying to connect the number to a page that was challenged by ownership and also for trying to connect the same WhatsApp number to two different pages. I'm having trouble understanding the correct path. I have already requested a review for unlocking at Meta. I would also like to try creating another WhatsApp number through ManyChat. However, when I try to create a new WhatsApp channel on MC, only the option to connect the same number (the old one, which caused the problem) appears. The option to create a new number does not appear. Apparently I'm out of solution options at the moment. Can anyone explain me the correct way?

    0
    Otávio Corrêa
    Forum|Forum|2 years ago
    Martin
    MartinUp-and-comer

    Create a Native Deal Pipeline (like PipeDrive)New

    Create an interface where agents can move leads down a pipeline visually. We can create our own pipeline steps. Add this functionality to the App.

    1
    Daniel Vengoechea
    Forum|Forum|2 years ago
    Brimfield Awakening
    Brimfield AwakeningUp-and-comer

    Please make tags transferrable to MailChimpNew

    As someone brand new to automation, it took me over a week of testing and multiple MailChimp chats leading nowhere - literally HOURS of wasted time - to finally find out that the tags applied to my newly collected contacts in ManyChat will not import with the email address over in MailChimp. I will have to pay for another app to handle this for me $$$.This is frustrating and expensive. But what is really annoying is that this basic information (tags don’t transfer) could be stated clearly somewhere within the ManyChat software (the flow itself?) so that hours of time doesn’t have to be wasted testing a flow that actually isn’t wrong. Maybe a little disclaimer pops up saying “hey, btw, if you’re using a tag intended to head over to MailChimp, it won’t work” and then the option to “not show me this message again”.Try thinking like a client who has no automation experience. This is overwhelming and the time waste is just the icing on the cake.

    0
    Brimfield Awakening
    Forum|Forum|2 years ago
    Nikita
    NikitaUp-and-comer

    WhatsApp carousel templateNew

    Please add a carousel template for WhatsApp (https://developers.facebook.com/docs/whatsapp/business-management-api/message-templates/carousel-templates/)

    0
    Nikita
    Forum|Forum|2 years ago
    dianaszankowski
    dianaszankowskiUp-and-comer

    Hotmart IntegrationNew

    I see Manychat trying to set up integrations with Hotmart. I couldn’t make it work; however, doing some tests, I noticed that it only collects names and emails from Hotmart.It would be nice if ManyChat mapped more fields, such as products. So we could make better flows. 

    0
    dianaszankowski
    Forum|Forum|2 years ago
    kairos
    kairosUp-and-comer

    Allow filtering by segments in the "Live chat" tab also, not just in the "Contacts" tab.New

    In the mobile app, you can use segments only in the Contacts tab. Please make it accessible in the “Live Chat” tab also. Otherwise, it’s kind of useless since you can’t apply the segment filtering to the people that’re assigned to you only.

    0
    kairos
    Forum|Forum|2 years ago
    Lilfela
    LilfelaUp-and-comer

    Integration with GPT assistantNew

    Currently, there is basic integration with GPT, making it as functional as a GPT assistant. However, I encounter an issue when incorporating responses from a GPT assistant using Make; it fails to store the entirety of the conversation. It only captures the prompt from a single message without any awareness of the preceding context.Integrating with your assistant could simplify the development of chatbots, or perhaps an integration that enables the addition of context and data to the GPT model would be beneficial.What do you think? or currently there are solutions for this problem?

    2
    Gustavo Boregio
    Forum|Forum|2 years ago
    alampole
    alampoleUp-and-comer

    Please a Discord CommunityNew

    Hey Autobots,I Humble, humble request the community cordinators to Create a Discord Community just for Manychat users. This community is’t live / enough to actually learn or collaborate with others.Best Regards,Alan

    0
    alampole
    Forum|Forum|2 years ago
    C
    cccUp-and-comer

    Basic integration flaws with GPT (Falhas básicas de integração com GPT)New

    [English]Currently, the ManyChat tool has basic integration flaws with GPT that generate errors during the conversation and loss of sales. Some of my clients have been complaining about the limitations of ManyChat that hinder integration with GPT.So far, 3 very basic limitations have been hindering the user experience when trying to chat with AI via Whatsapp and Intagram.1- When the user sends more than one message at a time, manychat is unable to send the entry correctly to GPT, which causes an error in the conversation and causes the user to withdraw from the service.2- When the user presses ENTER and sends a single message at a time, on different lines, manychat does not send the entry correctly to GPT, which generates an error in the conversation and causes the user to abandon the service.3- When the user sends an audio, Manychat does not correctly differentiate Text from Audio, it does not send the input correctly to GPT, which generates an error in the conversation and causes the user to abandon the service.I really like ManyChat, its features and I would be very happy to receive feedback regarding the implementation of these simple features in Manychat. I await a position and, if it is not possible to add improvements to the platform, I will be forced to abandon manychat and hire another platform that works better.Big hug, I await your response.[Portugues]Atualmente a ferramenta ManyChat possui falhas básicas de integração com o GPT que geram erros durante a conversa e perda de vendas. Alguns dos meus clientes vêm reclamando das limitações do ManyChat que prejudicam a integração com o GPT. Até o momento 3 limitações muito básicas vem atrapalhando a experiência do usuário quando tentam conversar com a AI via Whatsapp e Intagram.1- Quando o usuário envia mais de uma mensagem por vez, o manychat não consegue enviar a entrada corretamente para o GPT o que gera erro na conversa e faz o usuário desistir do atendimento.2- Quando o usuário dá um ENTER e envia uma única mensagem por vez, em linhas diferentes, o manychat não envia a entrada corretamente para o GPT o que gera erro na conversa e faz o usuário desistir do atendimento.3- Quando o usuário envia um áudio o Manychat não diferencia corretamente Texto de Áudio, não envia a entrada corretamente para o GPT o que gera erro na conversa e faz o usuário desiste do atendimento.Gosto muito do ManyChat, suas funcionalidades e ficaria muito feliz em receber um posicionamento com relação à implementação destas funcionalidades simples no Manychat. Aguardo um posicionamento e, caso não seja possível acrescentar as melhorias na plataforma, serei obrigado a abandonar o manychat e contratar outra plataforma que funcione melhor.Grande abraço, aguardo retorno. 

    1
    C
    Forum|Forum|2 years ago
    Andy Jamieson
    Andy JamiesonUp-and-comer

    ability to filter out the negative or opposite condition in live chatNew

    In LIVE CHAT you can filter messages with a condition. ie “Any of the following conditions” - Opted in through widget or opted in through ad. What would be more useful is to be able to have the negative of this condition. ie “HAS NOT opted through add or widget”. In my case and I imagine for most it is impossible to sift through my comments now as 99% of them are just keyword responses with one word. So I loose the actual comments I need to reply to.

    0
    Andy Jamieson
    Forum|Forum|2 years ago
    daveloprez
    daveloprezUp-and-comer

    IG and Messenger in 1 flowNew

    I hope you guys have a feature where I can use the same flow for IG and messenger so we can use all placements. So if they saw the ads on IG the bot on DM will open and same with FB

    0
    daveloprez
    Forum|Forum|2 years ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Email Attachments in ManychatNew

    Please add the possibility to add attachments in emails. We have a lot of lead magnet campaigns in which we send pdf files by email and we need these functions, otherwise we have to resort to integrations with other tools.

    0
    Vadim Ciobanu
    Forum|Forum|2 years ago

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