Ask and troubleshoot

Hi, I don’t have any automations set up for my personal IG account but am still experiencing automatic DMs. How can I turn that off? I’m not sure what the issue is. Can someone help? 

Hi Community!My followers that are professional accounts work fine in DMBut followers with non-professional account (Not business or creator) only CM works.Anyone else having this problem?

Hi guys! I need a quick confirmation about how smart delays changing behave for users who are already inside the flow.Context (today is Aug 19): The first smart delay is set to the morning of Aug 20 — this date was the same in the original flow and remains unchanged. All subsequent smart delays and messages have been updated to the new schedule for Sept 2 (texts and dates are edited in the same flow). Questions:For contacts who are already inside a smart delay (Aug 20 delay): will the engine use the updated date/time I saved in subsequent smart delays, or the date/time that existed when they first entered the flow?And do I need to apply a “blocked” tag to stop the existing cohort as I was advised by support team? I’m really confused. If there’s a best-practice here, I’d appreciate your recommendation. Thanks a lot!

I have had Many chat in place for under a year. I know I am not fully optimized. I am looking for an expert to help me with this. I also have about 2,700 emails that I have acquired through my automation, but I cannot get them out. I don’t want to waste any more time by NOT having the best automation in place. Who can help me with this or recommend an expert? 

Estou com dificuldades para bloquear contatos que enviam links e conteúdos indesejados. O botão de bloquear contato não está funcionando. Há alguma sugestão sobre o que posso fazer? 

Hola, necesito cambiar mi número de whatsapp por un problema que tengo. He preguntado en dos ocasiones qué sucedería si hago el cambio, y las respuestas han sido dispares. Necesito saber qué para realmente si cambio mi número considerando qué pasaría con mis flujos de whatsapp, los contactos que tengo en manychat, y cómo afectaría a mis contactos que cambie mi número de whatsapp. Adjunto las dos respuestas que he obtenido hasta ahora.  

Olá, bom dia! Identifiquei que o meu limite atual de conversas diárias no WhatsApp Business está em apenas 250, quando, na verdade, deveria ser de 1.000 conversas em um ciclo de 24 horas, conforme disponibilizado pela Meta.Suspeito que o aumento desse limite esteja relacionado à Verificação Empresarial, que é a única etapa que ainda não está aprovada na minha conta. Gostaria de saber como posso concluir essa etapa de Verificação Empresarial. O link fornecido pelo Manychat apresenta erro: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use  Além disso, estou enfrentando dificuldades na integração da conta WhatsApp Business através do Meta Business. O sistema não reconhece o número cadastrado no Manychat, embora o número já esteja vinculado ao WhatsApp via Manychat.  Agradeço muito a ajuda de quem puder me orientar! Atenciosamente,Matheus Magalhães

Hi all!I know that this is Meta platform restriction, but i was wondering whether anyone had any ideas for a workaround to to reply to individual messages.  Where a message can be selected, replied to with original message received is ‘quoted' (as the ‘regular’ WhatsApp works at the moment.Cheers,Simon 

The opening DM is delivered successfully, but the following messages in the flow are not being sent.It used to work fine before, but recently the follow-up DMs have stopped delivering.Could you please help me identify the cause and let me know how to resolve this?

I implemented AI recognition for the initiation of an automation and now I can’t deactivate it anymore. I tried to stop it, delete it, delete complete automation. Can anyone help me out?

Hi there,I created a flow where we first ask for the person’s name and then want to ask for their e-mail. I would like to build in something that also exists with when asking for an email, that if the entry is incorrect, for example instead of a name they add an emoji or number or even the e-mail then the automation will detect it and ask again, perhaps for 2 times or so. How can I add this function please? Maybe ​@Gustavo Boregio can you assist? :)I tried to add in conditions and so, but it is not working. See screenshot below. Thank you.Mareike

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

Dear Community,I write here to inquire about some specific features of Manychat platform, as we are considering Manychat for our communication needs.Comment Growth Tool:Does Manychat offer a feature that automatically triggers a chatbot when someone comments under a Facebook post? Specifically, I’m looking for a feature that asks the user to subscribe to the chatbot and then offers the option to subscribe to our newsletter. I have referred to this as the "Comment Growth Tool" and am interested to know if it exists in Manychat under a different name."Cool Down" Feature:Is there a mechanism to prevent spamming users who have already subscribed to our chatbot or newsletter? I am interested in ensuring that once a user has either subscribed or declined the offer, they are not disturbed again, unless they comment after a specified period (e.g., X days). I’ve called this the "cool down" feature, but I would like to know if something similar is available in Manychat.Chat Message Broadcasting:

Hola,Accedo en ManyChat a los contactos que han interactuado en las automatizaciones y me salen “Contactos desconocidos”. ¿Pueden ser tests de Instagram? ¿A alguien más le pasa?Cuando entro dentro del contacto, cada uno tiene un ID diferente.Os comparto foto de la bandeja de Contactos e imagen de uno de ellos al azar  Tengo 23 de hace dos días, 2 de hace 4 días, 1 de hace 5 días, 3 de hace una semana, 2 de hace tres semanas, 27 de hace 4 semanas, más de 100 de hace un mes….. ¿¿??Gracias de antemano por vuestra ayuda.Un saludo, Elena 

Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?

Hi Everyone,I’d like to learn how to use the Card and Gallery features in WhatsApp Flows. Could someone share steps or best practices to implement these effectively?Looking forward to your insights.Thank you,Samar Abbas

Signed up for the pro version, and it's not working! Working fine on Instagram, but nothing works on my Facebook page! I've done all the tasks outlined in the articles, and still nothing! Help!

I connected Manychat to Facebook, but when trying to opening the Manychat it will not work. The sign in process is the worst ever. Is there a way to get support? 

Disparei 200 mensagens, e obtive 30 respostas, porém o chat ao vivo não aparece nada, nenhuma mensagens. Minha está conectada normalmente, tudo certo. Mas as mensagens não estão aparecendo e tenho que ficar chamando de 1 por 1 as pessoas que demonstraram interesse. Isso pode ser um bug, oque fazer nesses casos? 

Boa tarde, estou tendo problemas em conectar meu whatsapp para as automações, quando tento avançar diz que o número não está vinculado com a conta do facebook, mas está sim.Já tentei varias outras vezes e de outros navegadores. Algúem já passou por isso? Tem alguma solução?

Buenas tardes! Consulta, hasta hoy me anduvo de 10, hoy me pide human verification cada 2 min luego de abandonar la conversación!  y en la app del celu lo mismo, pero ni siquiera me deja desloguearme!

Hi, my customers are sending me WhatsApp messages but they are not getting replies from the ManyChat flow. When I check my mailbox, I don’t see any new incoming messages either. I’ve also emailed support but haven’t received a response yet. Has anyone else experienced this issue or know what might be causing it?

Hello everyone,I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.Could anyone help me figure out what might be going wrong? Thank you in advance!here is the request:https://api.manychat.com/fb/sending/sendContentpayload = { "subscriber_id": user_id, "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": message } ] } }, "message_tag": "ACCOUNT_UPDATE"} 

Saludos chicos, me podria ayudar, soy nueva, llevo dos meses cancelando el servicio, pero estoy realizando la cancelacion de pro, pero el cobro me dice 15$ pero cuando lo intento cancelar me llega un correo con que le pago son 32$ la verdad no comprendo, porque tengo actualmente menos de 500 personas, 462 y no se como el eliminar esto que me aparece, no se si ustedes me podrian ayudar, se los agradeceria  muchisimo, por la informacion,  le envio la imagen, para ver si entienden y me pueden ayudar. pero cuando intento pagar me envian esto al correo electronico.