Ask and troubleshoot

Adapte la IA para responder los whatsapps de mi restaurante y en varias ocaciones, en lugar de dar el link de menu, envia los precios de Manychat!! Porque sucede esto? 

An automation that should fire with story replies containing the “HOOK” or “HOOKS” keywords are misfiring and triggering another automation using “LEADS”, “LEAD SOURCES”, or “LEAD SOURCE.”The “HOOK” and “HOOKS” keyword are NOT assigned to multiple automations There’s no keyword overlapI’ve triple-checked the triggers and connections so far. Thank you!

Hi, I use my business instagram account also for personal purposes, as well as getting information from accounts not related to my niche.I noticed manychat saves as contacts anyone who messages me, including friends and family, but also other business accounts who are not triggering my automations, and even spam bots who message me phishing messages!I do not want manychat to save these as contacts. I only want saved as contacts people who trigger one of my automations. How can I make this happen? With manychat charging per contact, it seems really dishonest to then artificially inflate the contacts list with a bunch of totally irrelevant accounts :( Cheers,Alejandra

i have a keyword automation for example a key word is REPAIR. but after the first initial message, anytime the lead says the word repair it triggers the first message again. how do i stop this? 

Hi, I'm trying to connect my phone number to a WhatsApp channel, and I get an error message that I can't because my Facebook business page says that my account is limited because they're waiting for MANYCHAT to approve the business. I'd love to get some help.

we are integrated the openai assistants to the facebook messanger, The same we need in our wepage also , can anyone help me how to do this, is there any manychat plugins to integrate into website

Im trying to use zapier with manychat to connect and send all the contact information to a google sheet using an external request.Here is the JSON Body request, can you confirm I’ve correctly mapped all the native Manychat variables?{  "uid": "{{user.id}}",  "ig_handle": "{{instagram.username}}",  "full_name": "{{user.name}}",  "first_name": "{{user.first_name}}",  "last_name": "{{user.last_name}}",  "locale": "{{user.locale}}",  "gender": "{{user.gender}}",  "timezone": "{{user.timezone}}",  "language": "{{user.language}}",  "subscribed": "{{user.subscribed}}",  "opted_in_through": "{{optin.source}}",  "tags": "{{user.tags}}",  "lead_magnet": "{{custom.lead_magnet}}",  "source_type": "{{custom.source_type}}",  "content_id": "{{custom.content_id}}",  "status": "{{custom.status}}",  "status_changed": "{{custom.status_changed}}",  "last_update": "{{custom.last_update}}",  "setter": "{{custom.setter}}",  "notes": "{{custom.notes}}"} 

My Instagram is no longer responding to peopleMy live chat is not receiving messages

My automation isn’t working when I reply a key word to story 

I've been creating automation for a while, today something weird happened. The post went out, two comments were trigged and DMs sent, then the automation stopped working and now I'm sending DMs manually cause the bot isn't working.  How do I fix this? I've even created a new automation but seems like this specific post is broken...

Hello,I’m having trouble with my Instagram account being stuck on a ManyChat workspace that has been permanently banned. Because of that, I can’t connect it to my new account.I no longer have access to the old workspace, and I’m not requesting any refund or data recovery — I only want to disconnect my Instagram account from the banned workspace so I can use it again with a new one.I’ve already tried contacting support, but I'm still waiting. If anyone from the support team or the community can guide me, I would really appreciate it.Thank you! 

can we save user comment on my post to a custom field

Hello ManyChat Team, I hope you’re doing well. I am currently experiencing an issue when trying to connect my Instagram account to ManyChat. Every time I attempt to connect, I receive the following error message: “This channel was connected to ManyChat multiple times. Please contact support to unblock the channel connection.” I no longer have access to the previous workspace that was connected to this Instagram account, and I am unable to remove the link from my side.Please assist me in unlinking my Instagram account (username: د/عم توتة للحسابات 🌕) from the old workspace so I can connect it to a new one. I would really appreciate your urgent help in resolving this issue. Best regards, 

Hey,We are trying to set up an automation that sendsa reminder before an appointment time. Here is what we currently have:We save the appointment date and time in a custom field called appointments_date.We created a rule that says:“1 day after appointment_date at 00:00”This runs our reminder automation.But the problem is: this is not sending the reminder after or before.For example, if someone books an appointment for July 22 at 9:00 AM, we want to send them a reminder 12 hours before (i.e., on July 21 at 9:00 PM).  

Cuando cree la cuenta de manychat vincule el inicio de sesion a una cuenta de facebook personal donde estaba creada la fanpage, pero por errores que me estaba presentando tuve que abrir una nueva cuenta y crear una nueva fanpage, ahora quiero vincular la nueva y no me permite, me genera error… como puedo desvincular esa cuenta y agregar la nueva.. Tengo la version PRO

Hello, i am in the US manychat keeps telling me TikTok doesn’t have Manychat for your country yet, but we’ll keep you updatedI really need help please, and yes i love outside of the us before that’s when i got my tiktok accountbut now region have changed in my phone im in the US

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

Pessoal, que desesperoo!!  Estou tentando criar uma automação, mas está dando erro como se eu não fosse pró. 

Estou tentando fazer uma automação para enviar no WhatsApp, mas não estou conseguindo, está indo só a primeira mensagem aprovada pelo meta, o resto não vai, já vários tutorias e não consigo identificar nada de diferente do que estou fazendo. E não sei como entrar em contato com o suporte deles

I am not able to see any DM list creation option here, however, it is visible in the FB automation as (messenger list)

El usuario, al interactuar con las automatizaciones, en algún momento solicitará hablar con una persona pero en mi celular la conversación aparece como una conversación ya abierta entonces no me doy cuenta que el usuario solicitó hablar con una persona. Luego de que solicite hablar con un humano, intenté agregando una “Acción - Marcar la conversación como abierta”  y también “Acción - Marcar la conversación como cerrada”, pero la conversación en el celular no se marca como “no leído”. Espero me puedan ayudar. Gracias!

I set up an automation, when a user sends a direct message, they get a funnel and it doesn't work

Hi community,I was skimming through the ManyChat Swagger API docs and came across the endpoint/fb/page/getFlows It looks like this endpoint returns all the existing flows (automations) created in a connected account, which is great.However, I couldn’t find any reference to an endpoint like /createFlow or /updateFlow, which would allow us to create or modify a flow programmatically.I also asked the AI in the platform’s help center, and it mentioned that creating a flow via API is possible — but I couldn’t find any official documentation or endpoints for it.So my questions are: Is there an officially supported way to programmatically create a new flow via API? Can we update flow content (like CTAs, messages, or trigger keywords) using the API? If not currently available, is there a recommended workaround or feature planned? Thanks in advance to anyone who can point me in the right direction!

I am trying test my sms using a Twilio number and I am not receiving the text to my cell phone.how can I fix this?