Ask and troubleshoot

Ao desconectar o número de uma conta do manychat e tentar conectar novamente, recebo a seguinte mensagem:  O número é verificado, 100k/24h de limite diario, qualidade Alta.Sempre fiz essas transições de um número para outras contas manychat, porém estou recebendo esse erro

Hi everyone,I noticed the new "Connect your WhatsApp Business App with Coexistence (BETA)" option in ManyChat. I understand it’s currently available in countries like the US, Brazil, and others.Can anyone confirm if Pakistan is supported yet for this feature — either officially or unofficially?Would really appreciate any experiences or insights from others trying it from Pakistan.Thanks in advance

Hi, what’s the correct setup for capturing user data from first-time messages on Facebook and Instagram pages so I can include them in future broadcasts?Currently, my setup starts with a Welcome Message where I collect tags from the user. However, I can't use those tags in my Broadcasts because no subscribers are showing up. Thanks in advance!

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcastTry selecting others or reducing some of them. You also have the option to import new contacts."The AI agent couldn’t solve this.I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.Thank you for any insights.

Buenos días, tengo automatizaciones que envian mensajes más allá de la ventana de 24 horas. He usado plantillas verficadas para poder mandar esos mensajes en secuencia. De toda la secuencia, es el primero que se manda, que inicia la conversación el que he considerado como plantilla, el resto, al ya tener respuesta del usuario, ya son normales hasta que pasan 24 horas y ya inicio con una nueva plantilla. En cada secuencia diaria uso una espera de 23 horas, para dar coherencia al seguimos hablando mañana y el siguiente mensaje es plantilla. Mi duda es, dado que veo que a veces estos mensajes iniciales no se envian, es si puede afectar que la espera previa al mensjae plantillla? debe ser superior a 24 esa espera? o no pasa nada si es algo inferior. Gracias.

I need to delete my current WhatsApp number that is connected to Minchat and then connect (in a way that allows the number to be both in Minchat and with me) a new number, my question is what will happen with all the automations I have already built, the WhatsApp template for which I have already received approval, and the broadcasts I have built?Will they be deleted completely?Will they remain but I will not be able to use them, or will I be able to activate them all once I have a new number?I would love to hear from anyone who knows..

Hola, quiero cambiar el número de WhatsApp Business comercial por uno comprado en Manychat, tengo dos dudas:Ya que los contactos no se eliminan, ¿puedo seguir enviando mensajes a los desde el nuevo número sin problema? ¿Existe alguna forma de que llegado el caso alguien escriba al número antiguo, sea redireccionado al nuevo número?Gracias por sus aportesCarlos

Hi! I’m new to ManyChat and really confused about this. In my flow I ask a question with two buttons, and they work fine when clicked. But if the user just types instead of clicking, nothing happens. I don’t really know how to handle this properly — is AI Step the only way, or is there a way to fix it without AI? Thanks for any advice! 🤗

Hi Manychat Support,I have connected my Instagram Business account and I'm on a Pro plan, but I still cannot see the Broadcasts option for Instagram in my dashboard.I have already: Connected my Instagram account successfully Created a segment and added subscribers Checked permissions and connection status (everything looks fine) Waited more than 24 hours after sending and receiving messages Despite all of this, the Broadcast feature for Instagram is still not visible.Could you please help me activate the Instagram broadcast option or let me know if I'm missing something?Thank you very much!Best regards,[Your Dendr]

Hi Community,Sometimes, say 5%, of the messages i setn in a campaign end up on the status “Message failed to send.” Although there is documentation on certain error codes, i cant find where i can see these “errors” https://help.manychat.com/hc/en-us/articles/15580879039388-Why-WhatsApp-messages-are-sometimes-not-delivered#message-undeliverableDoes anyone know where i can see the error messages or underlying cause for this?Normally i take this a collateral damage and just X% that is unreachable, but for now it is with a test-number of my client so like to understand the reason better.Thank in advance!

Hello Everyone!!Am I the only one like REALLY lost with the new update? I need a flow that was built like an automations without the visual interface to open the flow interface so I can add things? No idea why its so limited now.I really wouldn't like to build it from scratch again. Please let me know :) thanks~feel so lost.  

Buenas comunidad. Me encuento en ocasiones, que ya sea porque el usuario no quiere o puede contestar a las preguntas o por que el AI Step se tuesta, el ususario se queda atrapado y no puede continuar con a automatización.Estoy probando cosas, incluso con ideas de chatgpt (que no termina de conocer bien las opciones de manychat) y al final lo acabo haciendo manual. ¿como haceis esto vosotros? Gracias. 

Hola comunidad!Ocupo Manychat para comunicarme con mis clientes por whatsappCuando ellos me mandan stickers, el chat de manychat no me permite visualizarlos.A que se debe eso? se puede cambiar o modificar algo para poder visualizarlos?

PRECISO DE ACHAR A FUNÇÃO QUE TENHO EM OUTRAS CONTAS, NÃO ESTOU CONSEGUINDO ACHAR EM UMA CONTA NOVA FEITA NA MANYCHAT. 

Hi everyone!  I’m wondering if anyone has successfully connected ManyChat with Meta’s Business Inbox in a way that allows Meta tags (labels)—like the ones you assign in the Meta Inbox —to be automatically created or updated in ManyChat.This would be super useful for aligning sales and marketing workflows, especially when sales teams prefer to work directly in Meta’s Inbox.Has anyone figured out a workaround, or maybe used an integration (like Make, Zapier, or API calls) to achieve this?Thanks in advance! Cata Rendon

My business did a paid partnership with another brand and used the many chats automated comment feature. It worked fine for the post, but now that the brand is boosting the post it no longer works. Anyone know why and if it’s possible to fix it? Thank you!

Não estou conseguindo deixar meu many chat para aprovar as pessoas automatico na minha sala e ja abrir a automação direto, alguem sabe me dizer como fazer isso fazendo favor 

Hey.Been using manychat for months.i have 2 accounts connected and have many automations. all have been working well until two days ago.Wondering whats is up and what i can do to rectify

My reel on insta got 100k views with 2k comments, Now the link is not working which is inside the flow. what to do and is it safe to message 2k contacts or should i stop the flow ?

Hi everyone,I'm working on a Manychat automation for Instagram and have set up a trigger using the keyword "info" (screenshot of the flow is attached).The logic appears to be connected properly, and the trigger is enabled. However, the automation still shows "0 runs", even after multiple test messages using the word "info" in different ways. I also can't preview it on instagramHere’s what I’ve already tested: Sent messages directly via Instagram DM Tried different variations like "info" and "can I get some info?" Verified that the flow is published and live Made sure the keyword trigger is turned on There is some conditional logic in the flow that might be affecting how it runs, but I’m not sure if that’s the cause.I’d appreciate any insight or a second pair of eyes on this, thanks in advance. 

Facebook Ads not appearing in Automation settings even after reconnecting Facebook with full permissions. what to do?

olá, queria saber se poderiam me ajudar. recentemente minha conta foi restrita, sendo que entrei no suport do facebook eles falarm que nao tinha nenhuma restriçao com minha bm e teria que ver com o suporte do whatsapp e não estou conseguindo entrar em contato, teriam alguma sugestao? 

Olá,Estou tentando fazer o teste da automação de mensagens, mas o Instagram não aparece aqui sendo que já está conectado.Consegui conectar somente o Facebook, mas o IG esá me dando problema.Como resolver?​​​​​​​

Queria conectar varias contas do Instagram como faço isso? E qual o limite de contas ?

Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC