Ask and troubleshoot

olá, para mim náo aparece a opção de excluir contato. como faço?  

I’m brand new to this so sorry if a silly question. I’m just starting a new instagram page and I want to send an automated thankyou to anyone who follows my page. Is there a way of doing that automatically? 

Hello Community,I’m Prakash Hinduja from Geneva, Switzerland (Swiss) want to create my very first bot but not sure where to begin — it feels a bit overwhelming with all the features and options.  For those who’ve already built a bot, do you have any tips, best practices, or beginner-friendly steps you’d recommend? Maybe a template or tutorial that really helped you when you were just starting out?Would love to hear how you approached your first bot — appreciate any suggestions or advice!Thanks in advanceRegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

I use many chat to send people to sign up for a free video. Most people access it fine but I get a steady stream of people who have problems. Including “I don’t want to open it in threads”. I don’t send them to threads. Is this IG sending them there instead of my site? Anything I can do about it? Or do I just need to accept that a percentage get glitches??

I'm trying to understand how ManyChat handles overlapping Instagram triggers. Here's the situation: I have one trigger set to fire on all Instagram post comments. I have another trigger set to fire on a specific Instagram post. Both triggers use the same keyword. A user comments with that keyword on the specific post. In this case, what happens? Does ManyChat run both flows? Or does it only trigger one, and if so, which one takes priority?

Olá, estou com um problema no gatilho da automação. Quando eu seleciono o gatilho do início da automação para ser conversa iniciada por anúncio, não está aparecendo a minha BM do Facebook para que eu selecione o anúncio que quero que o gatilho seja ativado, antes aparecia, agora não está aparecendo. Alguém sabe como resolver? 

Estou criando automações há algum tempo, mas hoje aconteceu algo estranho. A publicação foi publicada, dois comentários foram acionados e mensagens diretas foram enviadas. A automação parou de funcionar e agora estou enviando mensagens diretas manualmente porque o bot não está funcionando.  Como faço para corrigir isso? Até criei uma nova automação, mas parece que esta publicação específica está quebrada  ???

Hola Amigos de América Latina. Soy nuevo por aquí y voy con todo… porque entiendo que el grado de complejidad de la solución que busco es bastante compleja.El modelo se basa en automatizar citas con interacción de los clientes desde instagram y google calendar.Este modelo debería funcionar del siguiente modo.A modo de ejemplo;Definir en Calendar los días y horarios disponibles de atención.Días 24 y 25 de enero en el horario de 9 a 17 horas calendario restringido para ciudad nro. 1Días 27,28 y 29 de enero en el horario de 11 a 16 horas calendario restringido para ciudad nro. 2Días 30 y 31 de enero en el horario de 10 a 14 horas calendario restringido para ciudad nro. 3Usuario solicita cita.1. Selección de ciudad donde quiere la cita.- ciudad 1- ciudad 2- ciudad 32. Seleccionada la ciudad, solo deberían aparecer los horarios disponiblesSi la selección es para la ciudad 3, solo podría seleccionar- 30 de Enero- 31 de Enero3. Seleccionado el día, solo podrá elegir entre los horarios disponi

Hello, How can I send a dm to all my followers? Or to all the people I've interacted with via manychat automations?

I’m observing that the trigger for an automation is reportedly "sent" or "activated" within ManyChat, but the people that need to receive the message are not receiving any messages on your end (e.g., on their WhatsApp). I’m even trying to send manual replies but the other person is not able to receive them. Estoy observando que el disparador de una automatización supuestamente se "envía" o se "activa" dentro de ManyChat, pero las personas que deberían recibir el mensaje no lo están recibiendo (por ejemplo, en su WhatsApp). Incluso estoy intentando enviar respuestas manuales, pero la otra persona tampoco puede recibirlas. 

Hi everyone,I hope you're all doing well. I need a quick help.I’ve set up an AI Agent using ManyChat's native AI.The conversation was already open and a real person was chatting with the user, but the AI Agent jumped in just because it recognized a word, not based on user intent.Can anyone tell me how I can prevent the AI Agent from interfering in situations like this?Thank you,Samar Abbas  

Hello,I send DM to people who comment on my instagram post and ask for GSM number. Than my flow jumps to another flow to send a WhatsApp message. But it's not working. Is it possible to do such thing? Regards

We’re experiencing an issue where Custom Fields are not being detected correctly in our flows. Please investigate this as it’s affecting functionality on our end.

Hello everyone,We are in the process of setting up automated reminders for our leads using our custom API. While doing this, we’ve encountered an issue: when we trigger our API call within a flow, the message is sent twice to the same lead, even though it should only be sent once.Our ManyChat setup consists of a single main account that contains multiple sub-accounts. Each sub-account uses a different WhatsApp number and has its own flow. However, we’ve noticed something strange: even though these flows are in separate sub-accounts, they all seem to have the same Content ID number. This might be linked to the duplicate message issue, but we’re not sure.We’re trying to understand two main things:Why are duplicate messages being sent when we call our API inside the flow?Why do different flows in different sub-accounts appear to share the same Content ID?If anyone has experienced a similar problem or knows how to resolve this, your guidance would be greatly appreciated.Thank you in advanc

Hi everyone, this question is killing me, I hope someone can help me.How can I export the contact´s ID to a csv file? I have tried selecting all contacts and then Bulk action and export, but I cant.I have also tried by doing an automation to export to a Google Sheets but I couldnt either.Thank you

Hello everyone, I have the following challenge: we have a reel that was posted organically on Instagram. Here the customer can secure a freebie with a keyword. We have now recycled this reel as an ad. In order not to lose the trust, we have not changed the reel. Now the people who become aware of the reel via the ad also have the chance to secure the freebie with the keyword. How can I use Manychat to give organic customers the UTM parameter with source=organic and the customer who became aware of me via the ad the UTM parameter source=paid? 

 Why can't I click the connect button when my MANYCHAT account wants to connect to other FB accounts?3Q

HolaSé que cambiaron recientemente algunas políticas de uso de la mensajería en masa.Quería saber, para una misma lista de leads de la empresa, hasta cuántos mensajes de marketing se pueden enviar en el plazo de 24 horas.O no hay limitación?Gracias.

Contact stopped notifications. Sending isn't available until contact resumes them.→ user even after clicking “get updates” is not able to resubscribe.When we deleted the contact from Manychat to refresh it in Manychat database, there is still no reaction after clicking “get updates”. User tried all setting in messanger, also was clicking on our ref link to the subscription list to get back on the list, but nothing is working. Still Manychat does not see subscription

Estou com dificuldade para identificar de onde estão vindo os leads que estão chegando pelo Manychat. Comecei a perceber esse problema no dia 30/06, meu público-alvo são mães com 25 anos ou mais, mas desde essa data começaram a chegar muitos contatos de crianças e homens.Já entrei em contato com o suporte da Meta porque os leads não estavam sendo registrados corretamente na plataforma, fizemos alguns ajustes, mas ainda assim a quantidade de leads desqualificados que chegavam pelo Manychat não batia com os números da conta de anúncios, isso me fez suspeitar que esses leads estavam vindo de outra fonte, no entanto, todos eles estavam marcados com a tag "Vim pelo anúncio".Já tentei de tudo, mas ainda não consegui encontrar uma solução.Se alguém souber como me ajudar, ficarei muito agradecido!

Anyone else having trouble applying for the Partner Program Application? I fill out all fields and have doubled/triple checked and it just keeps giving me an error. The “Contact Support” field is not clickable and doesn’t work.https://dash.partnerstack.com/application?company=manychat&gref=page  

Anyone else having issues with the gallery image sizes on mobile? Usually this happens when a Meta or iphone update happens and we just have to wait it out. Please advise if you have information. I dont want to have to go in and resize all images. 

Oiii percebi que algumas automações estão dando erro. Não estão respondendo aos comentários onde coloco uma palavra "específica" onde posso resolver isso? O que posso fazer? 

Hola a todos, espero que todo esté bien. Tengo una pregunta y una duda. Me gustaría saber si hay alguna manera de seguir los siguientes pasos. Mi cliente espera casi 20.000 clientes potenciales para su negocio B2C, esto en el período de semanas, esto desde las aplicaciones de Google en los anuncios de Facebook, por lo tanto, ya tengo la automatización para el clic del enlace del usuario para los anuncios de Google. Pero viene el siguiente tema, ¿hay alguna forma de que el usuario que está viendo la publicidad del cliente, con solo dejar su comentario como (suscríbeme), y con solo eso se inicie la automatización de muchos chats? Envíale el mensaje en los comentarios (Hola usuario, seguro que te ayudaremos a inscribirte en el evento; consulta tu bandeja de entrada para encontrar el enlace). Con esto, los clientes no tendrán que escribir el mensaje en el chat. Vi que esto se puede hacer con un clic en el enlace del usuario, para cada persona que presione el botón o enlace y luego se inici

Hi! I’m running a luggage storage business, and I want customers to transact via the chatbot for the entirety. However the buy button seems to be designed for retail kind of transaction. Is there a way to make it for a service type? Like if a customer wants to store a luggaged sized A by x quantity in y days?