Ask and troubleshoot

New Manychat Pro user here. I’m trying to set up an IG DM automation that sends the user to my website, using the  “Add Button - Open Website” option. The problem is that Manychat is using a redirect from my.manychat.com and then to my website, which causes my website to malfunction.Going to my website directly by typing the URL into the address bar does not cause any problems.If you test it out yourself, you’ll see it go to my.manychat.com first before it goes to your link.Is it possible to skip the redirect and go straight to my link instead?

How can I allow a client to write only from a specific point in time? I would like to force them to select a few tiles at the beginning and allow them to write freely only from a specific moment. Today there are tiles flying, but the client can still write as much as he wants, ignoring them.

Bom dia, tudo bem ?  Preciso desconectar as minha redes do meu perfil do manychat, não tenho mais acesso ao perfil do facebook e preciso remover as minhas redes para acessar com outro login, já tentei fazer isso mas pede autorização na minha conta, poderia me auxiliar ? Já enviei email e informaram que o ideal é abrir o ticket aqui  Hello,Incoming messages to this email address do not create a new support ticket.We want to offer the best support experience. When emailing, our system can't detect Manychat account details, which puts the query into a default unsorted queue. This takes time, so we want to speed up the process.The best way to contact us is through our Ticket Form.Tickets submitted through this form have a relevant issue type and data about your profile and account, which allows us to respond faster.Here's how you can navigate to the submit ticket form in your Manychat account:

As GIF is a type of image itself, we can send GIF using the Whatsapp Cloud API for Image. As if I use image tag and pass the gif url to it, I am not able to recieve it.Can anyone help me with this issue, how can I be able to send gif files using url through manychat flows.

Looking for recommendations for best practices for 2 things:How do you like to select your keywords? How do you make them easy enough to comment, while unique enough not to accidentally happen? How do you share the keyword (specifically in IG)If I say “Comment below with KEYWORD” I think IG will flag that and I won’t get as much traction. What are more unique ways to say that? 

I'm having a problem delivering simple WhatsApp templates. But as you can see in the image, I'm having this problem with "active" conversations. I'm not spamming people 

In messages it is authorized, I have already deleted the contacts and uploaded them again, I changed the message, it only says hello, it is never delivered 

Hola Chatboteros!Tengo una duda de Whatsapp que me esta comiendo la cabeza, que he posteado en ingles, pero creo que en español lo puedo comunicar mejor.Basicamente lo que necesito, es saltar de una conversation con “usuario 1” a “usuario 2” automaticamente.Imaginemos lo siguiente.El “usuario 1” esta en un flow de automatización y le preguntamos “Cual es el telefono de la persona que te invitó”El “usuario 1” responde el “numero_telefono_X”.Bien, de lo que se trata es de mandar un mensaje automaticamente a ese “numero_telefono_X”.*Quiero aclarar que “numero_telefono_X” ya esta previamente en mis contactos.En resumen:¿Es posible que la primera automatización de “usuario 1” salte a la segunda automatizacion de “usuario 2”?Espero que si.Mil gracias por vuestra ayuda! 🙌

Como hacer para que si un cliente escribe nuevamente, la IA recuerde sus datos y preferencias y no se los vuelva a solicitar?

Dear ones, good day!I hope this message finds you well and safe. I personally did my research but I haven’t found anything related to the mentioned issue in the web witch is caused when I’m trying to open my instagram community link inserted on my CTA button. After clicking the action stops on JOIN Community Page as you can see the attached screenshot but after that it’s looping and I no one can enter to my community. Could you please let me know if there are some solution for this issue? I have checked the link to ensure if its correct but al it’s right with the link, just looks like that it’s an permission issues, something like that.I will be glad to have your support, thank you! 

My scheduled Reel posted last night. This morning, I noticed that the automation I set up on it had not been used. When I checked it, I realized that ManyChats is not “seeing” it as posted. This is preventing me from using the “next reel/post” as a trigger option for my upcoming reel (for this afternoon). I’ve tried refreshing permissions on ManyChats, refreshing permissions (completely) on Facebook, and making sure the messaging settings on Instagram are correct. Nothing works.  

I created a flow to get users that click on our ad to trigger the Manychat bot, but only the first part of the chat is triggered. When customer enters email, the rest of the flow doesn’t work.  I have 44 messages sent on first flow, but then nothing from there.  What am I doing wrong? 

So in the past new weeks I been running into an issue with this app when it’s not working, the when people DM me it’s not responding back! Upon checking the status of this, I see that there’s a message stating, lost connection!! Ok? So I try to refresh this and noting is happening another page pops up stating an error and then another page pops up saying that I have my figures turn off in FB or IG, I have check all my settings and everything is on! I have trouble shoot this 3 times and still is not working so I went and deleted my account waited a day and started again. Same issue is happening!!! Has anyone run into the same problem? is it only on the free accounts? I was thinking to up garage and pay but since I am having so much issues and there is lot no live support it’s very scratchy to me!!!! Is there’s anyone who can help me? 

I speak spanish but i’ll try my best.I going to describe my use case: I have to confirm appointments when the appointment is created. In this case is a Business Initiated Conversation, so I know I cannot send flows, so, i created my whatsapp message template to send the confirmation messageI checked for other topics in this community but is not clear for me how to use the endpoint /sendFlows because there are not enough information in swagger documentation. I’ll be grateful if someone can explain me how to send this kind of message through APIThanks

“Lo que pasa es que la gente manda muchos mensajes de una y Manychat dispara todas las veces”Escuché este comentario muchas veces, y hay una solución!Acá les dejo el video:  La solución:Después del primer mensaje, esperamos 1 minuto antes de disparar la respuesta. En ese tiempo, si la persona escribe más cosas, lo ponemos en una ‘cola de espera’ Cuando procesamos la respuesta, usamos todos los mensajes que escribió la persona en ese minuto de espera.Esto es ideal si estás usando ChatGPT/OpenAI con información de tu negocio, o Assistants API que suelen tomar unos segundos para generar la respuesta.

I have made some changes to one of my flows and as I would usually do i went to update the live and it now says upgrade. I select that and it wants me to upgrade. I am already a pro member and don't understand what is going on. Any help would be appreciated.Thanks,Chris

There is no way to do it inside Manychat so i was wondering can i at least be able to pay for the Whatsapp messages through Meta with a different card?  

 In my ManyChat subscription tab, it shows "Trial" while also indicating that ManyChat Pro is active. Despite this, I'm unable to add contact numbers in ManyChat. Can anyone assist me in resolving this issue and guide me on what needs to be done?

I want to send Videos and Audio files to a Whatsapp user using the URL of those files instead of uploading it from local storage. I am able to send Image using the URL but not Audio/Video. Is there a way I can do that using the external request block? 

Olá, pessoal!Estou enfrentando dois problemas relacionados ao WhatsApp: Depois de vincular o meu número ao ManyChat, não estou conseguindo instalá-lo no WhatsApp Business. Parece haver algum conflito que impede a instalação. Além disso, aparece o seguinte erro: "O WhatsApp está temporariamente indisponível. Tente novamente em 1 hora." Alguém já passou por essas situações? Existe algum procedimento para resolver esses problemas e conseguir usar o número no WhatsApp Business novamente?Agradeço desde já por qualquer orientação! 😊

Hi everyone,I'm currently working on an automation flow that integrates ManyChat, Calendly, and Zapier, but I'm encountering an issue with identifying and tagging contacts who book a call via Calendly.Here’s the flow I’m trying to achieve:A lead engages with our Facebook Messenger bot and provides their details (such as phone number, email, AC type, etc). We then forward them to Calendly to book a call with our sales team. After the lead books a call, a Zap is triggered in Zapier to create a task in Asana for the booked call. At the same time, we want to tag the ManyChat contact based on their Calendly booking, which will then trigger another Zap that sends the contact’s additional information to Asana i.e. it should update the task associated with that contact.The information we collect in ManyChat (name, email, phone, etc.) will only be forwarded to Asana once the lead has successfully booked a call

Is it possible to set up a chatbot in Telegram to check whether a person is subscribed to a group or channel in Telegram?

Hola expertos!Soy nuevo y espero encontrar ayuda por aqui!Of comento:Uso ManyChat exclusivamente para WhatsApp y tengo una automatización que se activa cuando un usuario me escribe por primera vez. Esta automatización pide información como el nombre y la guarda automáticamente en Google Sheets.El problema es que el número de teléfono no se guarda en Google Sheets. Aunque no se lo pido directamente al usuario (porque asumo que está disponible en el System Field), cuando intento conectar esa información con Google Sheets, el campo del teléfono queda vacío.Esto es lo que he descubierto:1. El número de teléfono existe. Son usuarios que me contactan por WhatsApp, y puedo ver el número en el perfil del contacto en ManyChat.2. No sé cómo acceder automáticamente al número en ManyChat. Aunque está visible en el perfi

Hello I have a Shopify page where I sell differente items at different price points. What should I choose here? I cant set one price since the items in my store vary prices. What formula works?? Thank you for your help :)  

When will we be getting access to the recording of todays webinar?