Ask and troubleshoot

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

Hola buenas, he estado intentando enviar un bloque dinamico con un mensaje y botones, sin embargo no logro encontrar la forma ni la herramienta dentro de manychat , ya lei la documentacion y cree mis mensajes dentro de mi servidor APIpero no logro hace que funcione, alguna sugerencia?

Eu utilizo o plano gratuito do Manychat, mas tem pouquissimo tempo e tive apenas 26 interações automatizadas até agora, ou seja, BEM MENOS das 1000 gratuitas disponíveis. Eu já fiz algumas automações, 4 bem sucedidas até agora, mas a 5ª não vai POR NADA! Minhas automações são todas de mensagem a partir de um comentario em post/reel específico, sem utilizar nenhum recurso pro, mas ainda assim aparece uma mensagem de que preciso migrar pro plano pago caso queira continuar. Não sei o que está acontecendo ou como resolver. Alguem poderia me ajudar?

  How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !  

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.  

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

Hi I really need your help. I used story reply just for two days  then I receive this mssg: this is a pro upgrading to pro is not available in the application.Please tell me what to doi will be really grateful 🥲 🥹 

Can I create a WhatsApp Business account using the number I connected to ManyChat?

He creado una automaticación para el chat de messenger y en cuerto punto el visitante debe recibir un archivo adjunto para seguir el flujo, pero al probar desde un chat en facebook el flujo se bloquea en esa parte, solo le sale el mensaje de revisa este pdf y nunca le llega el PDF ni ningún otro mensaje.

I many people i can add for live chat in 15/month plan?

Hello, I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated. Best,Elliott

I have a pro plan.  I have enabled a trigger “when user comments on post or reel”.  When I close, the trigger automatically disables.  Not sure why.  Any help is appreciated.   

My name is Stephanie and I just started manychat with Facebook and Instagram. The problem I’m having is accessing my original facebook account, can you please help me?

Hola comunidad,  Esta es mi primera pregunta que hago en la comunidad. Alguien alguna vez ha realizado o sabe como llevar el nombre del ad, adgroup o nombre de campaña a un sheets.Es decir yo tengo una base de datos de los contactos que envían mensaje desde mi campañas de META Business pero quiero guardar también el nombre de la campaña o del adgroup de la cual genero ese contacto como para incrementar la trazabilidad de el performance de mis campañas. Gracias

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?  

Faz um tempo que eu percebo que os meus clientes chegam e somente alguns aparecem no chat de atendimento do manychat, alguém sabe como resolver?

Hola, necesito ayuda, he intentado de mil maneras pero no logro recibir asistencia por una persona real en many chat, cuando voy a vincular WhatsApp business a menú chat, me indica que la cuenta está inhabilitada porque no cumple las políticas de la empresa, sin embargo en WhatsApp, meta, Facebook e instagram funciona con normalidad, ayuda por favor 

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this? 

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit.  can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

Hello,  I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now. 

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

Hello please help I have an account with my Google account which has my Facebook connected.  I then try to add a new Facebook page and it says I already have an account, which it then logs me in.  I cannot get into the manychat page to edit and remove the page.  So manychat keeps sending me in a loop.  Please see my loom below. HELPPPPPPP