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I have built a sandwich shop demo.  The flow allows for the user to choose additional sandwich type meat, condiments and toppings… an example user field for sandwich meat types i tried to append in action step after quick reply button:  (The system automatically adds triple curly brackets when i try to set value as the custom field)Set {{sandwich_type}}to {{{sandwich_type}}}, Turkeythen next message allows user to add more meat choices and loops.  Same processes are used for condiments and toppings… allowing user to choose additional toppings or condiments.   What i dont know how to fix is the output message summary:   This is the output of an order summary.  Here’s your sandwich order so far, Patrick: Bread: Ciabatta Sandwich Type(s): {{cuf_11748922}}, Turkey, Ham Cheese: {{cuf_11750847}}, Provolone Condiments: {{cuf_11750596}}, Spicy Jelly, Mayo Toppings: {{cuf_11748930}}, Lettuce, Tomatoes, Pickles Drink: Bottle WaterHelp with how to eliminate the {{cuf_ references in the summary? 

Please, I need help. My integration with make do not work. API not work in make. My subscribe in manychat is Pro and not work also.  

Hi, I’d love to get some not paid for (🥰) advice. I am about to launch a live event that people would need to pay for to participate. Until now, I did it with a very basic automation. a user replys to my reel and gets a message with a link to a sales page. I know i can do it better….. could anyone please direct me to resources as to how I could set up a flow that will convert more? Thanks!   

Hi everyone,I created an automation in instagram which triggers with commenting on my post. It is working properly and easily detect people’s comments as the trigger  but when I boost the post (Instagram advertising) it does not work. It can detect any normal comments but not the comments derived from the ads. This issue has started about two weeks ago. Before that the same automations were working ok for the ads too. I reckon if the instagram made changes how it shows the ads to users! For example I saw my business account advert with my private account randomly and it was showing my reel as a story with no commenting option. Anyone knows how can I fix my automations? 

Les cuento lo que me pasó:Tenía una cuenta FREE, con ella creé algunas automatizaciones, la que genera un mensage automático en IG cuando alguien comenta un Reel con un palabra clave. Ese era el uso básico que le daba a Manychat.Se me ocurrió probar la versión PRO para ver si había algo que podía aprovechar, pero me di cuenta que para el manejo de mi cuenta no había algo interesante que justifique los 15 dólares mensuales, así que cuando terminó el free trial regresé a mi cuenta FREE.Bueno, creé una nueva automatización y al tratar de activarla recibí un mensaje que para eso tenía que hacer upgrade a una cuenta PRO, lo cual no tenía sentido porque con la cuenta FREE se pueden crear automatizaciones.Abrí un ticket en el Help Center y esto es lo que me respondieron:“Once you go from Pro Trial to Free, some of the features may become limited for your Account.The most noticeable changes will be as follows:Limit of 3 active Comment Triggers; No more than 3 Keywords, 2 Rules, 10 Tags; No acc

Oi, pessoal! Existe alguma forma de distribuir em massa os leads que estão caindo no “Não Atribuídos”? Mesmo colocando na automação para distribuir para o grupo, ainda, sim, acabam caindo alguns leads no Inbox sem atribuir ao time.

I can’t find any ways of how I can integrate Make with mc, I’ve searched it in the actions tab and the integration tab also but I couldn’t find any option. In the youtube videos, I see that people are connecting from the actions tab but I can’t find it there lol. Can anyone please help me on how I can set up Make with MC. Thank you  Pictures for context This is my manychat  

My automation was triggered even if the comment doesn’t include my keyword ‘pray’.Here’s the screenshot of the comment and the auto-response: The automation trigger is: Is this possible that an automation is triggered randomly?

Hi! Is anyone else having trouble sending messages like I am? 

Hello community,I’ve encountered a problem with my ManyChat automation and would appreciate any guidance on how to fix it.In the attached screenshots, you can see a button that is appearing, which should not be part of the flow. Initially, two other buttons were showing up, which also weren't supposed to be there. When clicked, these buttons lead to a flow that doesn’t even exist.I’ve already tried resetting the automation and updating permissions, but the issue persists.Has anyone experienced something similar or have any advice on how to resolve this?Thanks in advance for your help!Attaching screenshots for reference.Best regards,   

I have successfully created an automation flow for WhatsApp chat and now I would like to replicate this exact same automation for Instagram. However, when I attempt to copy and paste the automation (using Shift + C), it doesn’t seem to paste into the Instagram flow builder.Can anyone help on this?

no puedo crear automatizaciones con el disparador de ads en IG

Ola, minha duvida esta relacionado apos as 24hrs sem interaçoes.Na sexta feira o cliente termina aguardando uma resposta do vendedor. entao sabado e domingo nao trabalha, e na segunda o vendedor irá retornar o contato. Pelo app e nem pelo site do atendimento atraves do many é possivel retornar este atendimento. Verifiquei no faq e diz que é possivel o atendente iniciar uma conversa manual, mas na pratica isso nao é permitido. Realizei alguns teste tentando enviar a mensagem direto pelo app do manychat e nao me permite retornar o atendimento. Existe uma maneira como permitir isso? pois sem a automação deveria ser permitido.

Hello Manychat Community 👋 I’m running into an issue, I can’t enable sales purchase messaging on 2 ad accounts.I can’t enable it on this page, everything is linked the pixel & S2S purchases, I have it on 8 other ad accounts, but for the life of me can’t enable it on these 2. I have it enabled on this page & ad account. If anyone knows how to get this enabled on your ad account & pages it would be greatly appreciated. Thank you,Tyler

When typing the keyword in the feature (User comments on your Post), the typing cursor automatically moves to what comes after it.However, in the feature (User sends a Direct Message with a Keyword), I have to move the cursor manually, and I don't know why this happens. Is there a solution? This is an explanatory videohttps://drive.google.com/file/d/1A-UIzShrrS5vtqcuy7WsTaucUuTk3SHv/view?usp=sharing

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue 

estou utilizando uma automação que usei a um tempo atras, mas fora essa nenhum outro gatilho exeto o de mensagem estafuncionando em minha conta. já procurei em diversos artigos porém nada me ajudou. tudo está configurado corretamente, uso de ferramentas pro tambem foi verificado. os gatilhos de resposta ao stories, e comentarios em posts e reels, não estão funcionandoo outro fluxo é os comentario dos post que tambem não funcionamainda não adquiri a ferramenta pro, mas como disse antes, estou usando todos os recursos gratuitos

Colleagues, I want to set up chatgpt assistent, but I don't understand how to make it so that my bot can respond to voice messages too?I don't understand where to get the url to the voice message sent by the client

Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method. For some reason only a handful of them go through though. I’ll put an image below. I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?

 unable to send messages to any subscribers even though we’re all admins. error message: 

How do you (tips to) manage/handle the Data Fragmentation (lack of integration) between the WhatsApp App and ManyChat IOS App for Whatsapp Business API?

Can an individual without a business use the WhatsApp Business API with ManyChat?    

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account? 

Hola, tengo una duda con la línea de WhatsAppTengo dos líneas de teléfono en mi móvil, una línea de e-sim que contraté para ponerlo como un WhtasApp Business y mi línea personal. La idea es tener un solo móvil.Todavía no tengo data actividad en el Wha Business.La pregunta es: ¿puedo conectar Manychat con el e-sim y seguir usando esa línea como Wha Business, o tiene que ser una línea exclusiva y dedicada con Manychat?Gracias!!