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Hello everyone, my automations have stopped working. The links don't work, and now no messages, neither the welcome message nor the default reply message, are functioning. I've tried deleting the conversation and restarting, but nothing works. I've refreshed permissions 10 times and disconnected/reconnected the page twice, and nothing changes.

Evening all!  I hope you’re well this evening.   I have noticed recently that when designing flows that have an “Action” where you as the User is notified (if they have a question or with whatever) if they reach that “Action”, you, as the User, are STILL notified (through the Manychat app on the phone) the moment they send a DM that contains your trigger keyword.  How do I turn that off?  Ideally, I would like to not be aware that they are going through my flow *unless* they hit an Action in the flow that I have set up to notify me specifically.  If I could turn this off, it would drastically reduce the consistent, unending notifications that my phone rings off with lol

Hi - I’m wondering how to customize the copy that says “subscribe to our updates” under the photo.  In the first version (with the woman standing by the tree) that’s what it says, but I’ve seen others like this one from ‘herfirst100k’ where it says “Her First 100k DM List” instead.When I go in to edit that section, it tells me that I can’t per Meta’s rules...but clearly it’s being done by other accounts.Is there somewhere else to edit it that I’m not seeing?  Thanks for any help!  

In segment online chat when im opening the DM of my account i can find people when im typing the nickname of the person. all chat are available and your can see by scrolling but cant see anyone by searching graph which is above for typing instagram nickname

HiMy sister and I create video tutorials on designing handmade cards.  I live in the Sunny Southwest in the US.  Just happy to be here - hopefully, I can get some help with automation.  I haven’t been successful yet.😉

new in manychat need help..Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested? what’s the best practice?

Hello, they made a uptdate, i’m working on a macbook and its really complicate now to navitage. Do you know if i can come back before this uptade of the pad and mouse please ? 

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?Is there a reason why my automated replies are now being shortened to just a few words? Is there anything on my end I need to change to not have this problem happen? Thanks in advance for any help :) 

Hey, im trying to run my first Facebook Ad automation. I have the auto setup, but in Facebook Ads manager, this portion of the how to dent seem to exist and im stumped. Any help is appreciated “ call-to-action button that says ‘Send Message’. This button will open up a conversation with the user in Messenger.In the Partner app section, select the 'Select message flow' option. Then, choose Manychat as the Partner app from the dropdown list. Next, select the specific automation in the Message flow.”

Hi All, I’ve been using Manychat for a couple of months now successfully with dm’s. I’ve just tried to set up comment automation on several reels, the comments are working instantly but the users are not a receiving a notification that i’ve replied to their comment. I’ve tested this from 6 different accounts now all with the same result. If they go back to the video they can see a response, but they are not aware of my reply because Manychat is not sending a comment notification, the direct messaging is also working as normal. Can anyone explain this? The comments are not tagging the user either like a typical comment reply, just replying underneath.

Hola a todos, he querido activar una automatización para que tenga dos Activadores a un paso de IA , tanto para IG como para WhatsApp y no he podido.La única forma es creando dos automatizaciones, y haciendo de cero el Paso IA y tener los canales por separado.  Es así o hay otra forma de resolverlo?  Gracias!!

Olá, mudei minha conta pra pro e as automações pararam de funcionar . Alguém poderia me ajudar a solucionar? Estou perdendo vendas por conta disso 😕

Face has removed my post and restricted my fb account from posting and responding to my group posts 

Pessoal estou há alguns dias com um problema no Manychat e não sei como resolver, ele não arrasta o fluxo o que dificulta muito o trabalho em fluxos longos. Já tentei mudar o navegador, já tentei copiar o fluxo, já tentei iniar um novo e todos aparentam o mesmo problema. Ele edita porém não arrasta a tela quando clico com o mouse para arrastar. Já troquei até mesmo o mouse. Alguém já passou por isso? Sabem como eu posso contactar algum suporte? 

Pessoal eu estou exportando minha lista com aquela possibilidade de PSID mas o CVS vem apenas com PSID no topo não tem lista nenhuma e quando subo no Meta para criar audiencia fala que falta dados. Alguém já passou por isso poderia me ajudar entender o que está acontecendo?

Hi community!I would like to have a smart delay of 3 seconds between two DM on Instagram, to humanize the conversation.But it still doesn’t work because it “must be between 10 and 3600 seconds”… I saw in a program to learn about Manychat that the former could insert a 3 sec delay.Anyone can relate please?Thanks a lotxx 

Em uma conversa de DM Instagram onde ele me passa seu telefone e email, onde adiciono essas informações em seu cadastro?

Gente, buenas tardes. Estoy queriendo clonar una cuenta mía a la cuenta de un cliente. Y cuando presionó el botónpara clonar una cuenta me salta un cartel que dice que “Lo sentimos, pero no tienes cuentas conectadas a las que puedas exportar”. Como hago para conectar la cuenta de facebook de mi cliente a mi cuenta de manychat? Desde ya muchas gracias!

Hello❤️ please tell me, if I unsubscribe old users from the bot, but later they want to interact with the bot again, do they need to immediately write the start command, and only then the code words that will start the chains?Or is it possible to solve this issue without the start command?thank you 🙏❤️

Buenas noches, alguno de ustedes ha tenido problema al conectar whatsapp porque es el número que actualmente utiliza en Whatsapp Business? especialmente si son de LATAM. Soy de Guatemala y no encuentro solución para poder conectar mi número con manychat. 

Hello! Why might the bot not work? does not work today for a specific person, even when I manually start a chain for him personally - further messages are inactive. Everything works for other people. This user follows me on Instagram, I also see him in chat, but the bot doesn’t work with himneither code words nor pressing bot buttons trigger the process

I’m using meta ads to boost some posts (I’m a tattoo artist). How to automate the action of sending messages to every new liker of that posts? 

Hey guys, I don't even know if this is the right place to post it. I wanted to give feedback and show my appreciation to the customer service. I sent a ticket, I think that's how it's called, through the online form because I had huge problems with my bot. Within a day Emelly from the Manychat team answered and provided helpful tips. She answered every followup question within 24 hours and she solved all the problems with my bot. She had a lot of patience and explained everything very well so that I as a noob could understand it. I am very thankful and appreciative for Emelly's help. If that is how every customer at Manychat is treated, then I am impressed. What a great service. If not, please give Emelly a raise, or at least a bonus. She is doing great work. Have a good one y'all

Hi, I have 2 FB business manager accounts. 1 of them is for my default business, and the 2nd is for a completely different business.For the 2nd business manager I started using ManyChat. In order for ManyChat to work properly I need to verify the business (in FB) and if FB will ask for documents, I won’t have anything to show.. If I write in the verification my business name, (that exists in the 1st business manager info), will that name be seen to the users who talk with me in Whatsapp? Thank you