Ask and troubleshoot

How do I delete this unknown contacts? I’ve had them for more than 7 days now and I hate how I can’t do anything about it to remove them. I already refreshed everything. 

I just noticed that on the notification list on Instagram – under comments – the “message” button is missing all of a sudden. Anybody else experiencing this?

Are there any tips to not getting your IG account reported as spam with many chat automation? This is the second time in less than 10 days. It is gravely affecting my business. their only solution is don't use many chat but there has to be a way. 

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺  

Bom, eu uso o manychat a muito tempo, porem, de uns tempos para ca ele vem pulando mensagens, nao inicializando automacoes principalmente quando o gatilho é ativado quando uma tag é colocada no contato. Vamos supor:eu tenho a automacao 1Ela é responsavel por pegar e enviar aquela mensagem de eu quero e antes de enviar essa mensagem ela add uma tag e eu tenho a automacao 2 que é uma outra automacao que se inicia com a tag que a automacao 1 coloca. Porem essa bomba chamada Manychat simplesmente nao envia e fica por isso… Fora que ele pula mensagens e as vezes some com tags.

Minhas automações pararam funcionar, vi que se trocar a página do facebook vinculada ao instagram acontece isso. Como resolver?

Querría saber como está el beta de IG para poder enviar DM de forma proactiva al listado de contactos.¿Es posible apuntarse al beta? ¿Hay que ser PRO user?Gracias.

Hello, Can someone confirm if AI features suddenly stopped working today? My flows with smart triggers and AI steps are still not working.Is there any way to be informed of the status of these? I would like to know when they go down and back up again. Thanks!

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.  

I just joined Many chat because our Instagram and FB ads get a lot of comments for information. Instead of replying individually, we want to send them a message. I watched a bunch of tutorials on how to obtain the Json code but when it comes to actually finding the code, it’s not where it’s supposed to be. Do I need to create the campaign with the consideration being the message first? I have campaigns running but not with that consideration. Could that be why I can’t find it? When I do set it up, will it only work for people who click the ad? Or can I set it to work on people who comment? Thank you in advance.

Hi, I have an issue: I set two triggers to run the automation, but only one trigger works. The second trigger, 'new contact created,' does not work. I can manually create a new contact, and the automation count shows that the new contact add in the automation but not  runs and against the adds a new member.Attached a screenshot below:    

I am intensively testing ai step. I get pretty nice results, as my understanding of how to split information between goal, tasks, and context is increasing.However, once the ai step is a bit more complex than just asking for simple information, it happens a lot that it gets stuck. By stuck, I mean that in messenger, the conversation is still open because it does not go to next step, but it does not react anymore.What intrigue me is that in the playground, it never happens. It can ends the conversation too soon because of bad design in the context / tasks, but that is not what happens as it would go to next step in that case.Does someone know why it gets stuck and/or knows how to prevent that? And why it does not get stuck in the playground?

In the AI ​​step, it does not answer in the language the customer asks, sometimes it answers English in German and German in Turkish. How can I prevent this? Why does AI do this when there is only English training data in the training data? 

I bought pro version but when I’m setting automation it’s again telling that I’m not a pro member.Please rectify it at the earliest. Aggrieved customer

Meu facebook foi hackeado e desativado e não tenho mais acesso as minhas paginas do facebook onde o meu manychat junto com as contas dom instagram estão conectadas, fiz uma nova conta e paginas, mas não consigo conctar meu instagram ao novo manychar, diz que está conectado a pagina antiga que não tenho mais acesso,PRECISO DE AJUDA POR FAVOR

Hi, everyone!I'm asking for one of our clients.They want to avail ManyChat. And they are curious if ManyChat offer discounts for the following:a) 1 year for 1 pageb) 1 year for 5 pagesI tried booking a call but yet to receive a response.Thank you in advance!

Ao tentar adicionar minha conta do Instagram aparece essa mensagem“Sua solicitação foi enviada.Por favor, peça ao proprietário da conta Manychat desta página para aprovar sua solicitação”Para onde é enviado essa autorização?

Aparece apenas isso e não consigo conectar 

Yesterday I had an issue with public replies being greyed out. I refreshed my IG connection and it was working…but now it lets me set it up but nothing actually sends today, on a new reel. My message automation works, just not the public comment replies.  also, if I accidentally deleted an entire automation, is there a way to restore it? 😫

How do I unlink my account? Someone linked a business account to manychat and now I can't use it 

Oi pessoal, tudo bem? Por favor, como faço pra cor do botão ficar na cor verde na automação do manychat com o instagram? Obrigada.

Pessoal, minhas automações funcionam com 3 comentários, depois elas param de funcionar. Tá acontecendo por aí também? Como resolver?

 estoy usando o manychat no direct do Instagram, então usei outro perfil para simular um cliente mas vi que o fluxo de conversa sempre para num ponto específico e não consigo encontrar a falha, alguém pode me dá uma dica? 

There are a lot of leads assigned to me as a Live Chat Agent but I can’t message the lead, because “Contact not opted in to channel.” Can someone please tell me how to fix this problem? Thank youu beforehand.

Hola a todos. Primero me gustaría saber si las pausas inteligentes funcionan para que la automatización deje de funcionar o se  ponga en stop, si es así, entonces, mi pausa inteligente en mi flujo no funciona, ya que aunque se llegue a ese bloque si la persona vuelve a escribir entonces el flujo se reinicia, no sé qué puede ser el error, no sé si lo estoy usando mal, por favor alguien que me ayude a aclarar esa parte. Tengo Manychat PRO por lo que la pausa inteligente debería funcionar y si la pausa inteligente no funciona para detener una automatización entonces que puedo usar para que eso suceda, que simplemente saque al usuario del bot y lo deje en un chat en vivo sin que, sé que puedo poner una acción y marcar esa conversación como abierta, pero eso no impide que el bot se reinicie y vuelva a mandar mensajes, la única  forma es darle tiempo de pausa a la automatización desde el apartado de chat en vivo, si alguien sabe por favor darme solución, muchas gracias.