Ask and troubleshoot

Hi there, may I know if the DM List is available for Instagram now? Seems many blog posts and videos are outdated. Could you please provide the most updated onds?And how many ways for an Instagram contact to subscribe: via Instagram DM, via Instagram Story Mentions, and any more else? Thanks!

Hi there, may I know if the Facebook and Instagram automation will be contradicted with the one that directly set in business facebook inbox? Thanks

Hey team, I want to trigger the manychat conversion and money event when webpage loads. I have added “onload” javascript in my html coded website earlier it was working fine, But now I need to install the same on funnel builder Creatofy in Footer Section. I don’t know what code I need to write to trigger the event during onload. Can you guys please help. Here was what working earlier in body tag when page loads.  --------------------// Page visit - conversion event<body onload="window.MC_PIXEL.fireLogConversionEvent('Visit - Checkout: Manychat Course')"></body> Looking forward hearing from you guys soon on this. 

Oi pessoal! alguém pode me ajudar com uma dúvida?Eu já consegui cadastrar um telefone na BL vinculada ao Manychat, para envio de mensagem em massa.Eu havia visto que as primeiras 1000 mensagens seriam gratuitas, mas ao clicar para enviar foi pedido que eu adicione fundos. Alguém sabe me explicar se serei cobrada já por estas primeiras 1000 mensagens? obrigadaAndreia

Aonde que eu consigo colocar horario no perfil , nao estou achando dentro do whatsapp, o meu perfil esta sem informacao de horario e (integracao com instagram (tipo quantidade de seguidores) ja vi em outros sistema de WHATSAPP API que os perfis tem, só nao achei no MANYCHAT???

Hi everyone, I have a doubt. How can you calculate the delivery cost of a product when you are using the pay button in an automation? Thank you in advance. 

I created an automation that triggers when a new contact is created or a tag is applied. However, when a new contact is created and a tag is applied, the automation does not send a WhatsApp message as expected. On the other hand, when a user sends a message on WhatsApp with a defined keyword, the automation successfully sends a WhatsApp message, as intended.     

I’m using many chat web portal, editing a flow to be able to capture the contacts 1st name. after this step, i opt to use the users input (response) to say Got you ( user inserted name) this step never follows through. i always get a response showing the backends attempt at remembering the persons name. I’m confident im missing something, chatgpt seems to be giving me steps from an outdated manychat instructional.

Hi allI got this error "Couldn't load Posts or Reels" when trying to set the automation chain and select the reel for the autoresponder. I am using desktop pc and so far all the solutions or tips I could find to solve the problem, such as one Youtube video, were meant for the mobile app. In pc browser version there are no permissions to any other application and no option to select/allow them although the connection was apparently ok when first starting off with Manychat. At least it did not complain of any connection errors.And secondly, is it true that only in paid Pro version the autoresponder can be set to all posts/reels? Not just for one as in free plan.Cheers

Hey everyone! I need some help. I am confused about the automations for IG. So, I have set up an automation that send someone a message when they comment a keyword. That part works. However, if they don’t buy the product or just click on the link, I have another message that kinda reminds them that they didn’t make the purchase.. I currently have that message on Smart Delay for 1 day after they get the initial message, but the second message hasn't sent out to anyone but 4 people. I am so confused. I have over 70 on passed & over 100 on pending. 

Hi all, I set up two Pro-Accounts for my client, one for Facebook and one for their Instagram. But I think this is now a mistake? It looks like I can have one account for both channels. is this correct? And if it is how can I cancel the Pro on the Instagram and move the contacts into the other Pro account?

So I’ve created a whatsapp flow. There is a step where I ask the contact to provide his/her email address. Upon previewing this in whatsapp, the flow does not continue to the end even after typing in my email address. See screenshot of the flow, and a screenshot of the whatsapp conversation. Any idea why it’s not taking me to the final step? 

Hi, I’m a beginner here. I am trying to build a lead gen flow that pre-qualifies the user. I am using Whatsapp as the channel. If I add a button to a whatsapp text message, how do I store the answer they selected as a custom user field? Example scenario: The Whatsapp message says “please select the dental treatment you are interested in” > the user selects option A How do I store that answer to the user’s contact data? Worth noting that I won’t collect the users contact info until the end of the sequence. 

Hello, I'm taking my first steps in Manychat, I want to know how to set rules (I don't have the rules option)I already know how to tag contacts, but I don't know how to ensure that those tagged contacts are sent a follow-up sequenceI need help please 

I just want to ask for a help, as I am developing a WordPress site and I have an issue with Mozilla Observatory grade because of SRI issue. I need to hash the snippet from manychat to apply an SRI fix. 

I’m trying to offer my clients in our Social Media Marketing a new service, where a generated lead (via Facebook etc.) gets a “welcome massage” after they signed up. My Question is, if it is possible for an Agency to manage all their clients within one Manychat account.The most important detail is, that every client we manage has their own Business Number, so they can chat with their leads after the “welcome message”.  If there is a way to do that please let me know.Thank you very much.

Olá, assinei o plano do manychat para as pessoas que comentarem na minha publicação através de um anúncio do turbinar no Instagram, receberem uma mensagem automaticamente. Mas as pessoas estão comentando através do anúncio pago e a automação não está funcionando.O que faço? 

Hello!! I am new to many chat. My automations have no been working. They have worked before but not recently… I have been having to send DMs manually once the trigger word is commented on my reel. This is time consuming and defeats the purpose of paying monthly… Any reason this may be? Pleasseeee assist!

My automatic messages get shown to Android users in a shortened version and there is no option to read more. How do I fix this! 

cooquei meus dados para adquirir a mensalidade na versão pro ,para fazer turbinação em meus post ,pois foi pedido meus dados e dados do cartão e aprovou ,porem agora esta aparecendo que estou na versão gratuita ,como posso verificar isso ? 

 Manychat no autoriza peticiones de navegadores? 😫

What causes a contact to be "subscribed"'? Why do contacts matter? 

Baixei uma estrutura de manychat PRONTA de uma Mentoria que estou fazendo e fiquei horas atualizando para o meu negócio. Atualizei, salvei com outro nome e quando ativo a palavra CHAVE segue puxando a versão GUIA. Alguém pode me ajudar a resolver? A única coisa que não cliquei foi REVERTER para a PUBLICAÇÃO pq fiquei com medo de perder tudo o que fiz.

Hello,I have part of my flow for collecting and verifying contact details that I want to reuse in many flows, I don't want to just copy and past that in all the flows since they are a lot and going back to update all the flows when I want to modify that part is not ideal, I'm looking for something like functions in programming  where I can include it in all my flows and if I need to modify it, i do so in one place, any suggestions? Thanks!

Buenos dias a todos. Comopuedo hacer una publicidad con meta en Instagram y Manychat?Tengo un reel en IG al que als personas responden una palabra.Como puedo hacer publicidad con ese reel?Inytente crearlo desde meta ad pero me dá dos errores…me pide que que el video tiene que estar subido a Fb. NO entienod si lo subo, como linkearlo Elijo Many chat y me dice que no existe flujo.Aguardo si me pueden ayudar.Muchas gracias