Ask and troubleshoot

Hello, i have a problem xxith many chat it doesnt recognize my page facebook which was a profile facebook back in a year i made the transformation but manychat dont take my page like a real page ! could you help me ?

Hi! Everyone,I was putting together a flow and just thought I was about unpublished a previous flow and install a new one? There is a comment that stated “Marked this message as a “Comment Reply” if you want to send it as a reply to a post or reel comment” I have gone through the video tutorial and I can’t seem to find the topic of these. What am I missing? The beginning of the flow is “User comments on Your Post or Reel” What exactly did I overlook? Any response are appreciated.

Hello everyone,I'm facing a problem trying to integrate WhatsApp with my ManyChat account. I've attached some photos for further details. Any help would be greatly appreciated!Thank you in advance!  

Hi,I am try to create a flow so when someone comments on a post, reel or story they are sent a DM with a link to purchase the product at a discount.  the problem I am having is linking the shop or buy to the product in my IG or FB shop. Is this possible and if so can someone please help me and instruct me on how to do this. Thanks,Patrick

I already connected voiceflow to Manychat, but I’m still getting some trouble capturing data through the API from voiceflow and sending links. So in voiceflow it is giving me the correct links as you can see in the workflow in the first video:https://vimeo.com/912675427?share=copy Also capturing the correct data through the API which is connected to zapier from voiceflow as you can see in the second video:https://vimeo.com/912675390?share=copy But when I try any of this on manychat through messenger it does not work as you see in the third video:https://vimeo.com/912675372?share=copy If any of you can explain to me how can I fix this I would really appreciate it.

Guys, I need a lot of help, sorry for the broken English, I'm from Brazil.I use Manychat for Telegram and the same bot that I connect to Manychat I also use on the help channel, I've always done it like this on other accounts.However, I got an account from a new client, and I installed the bot on Manychat, and Manychat works perfectly, but when I put the same bot on ChannelHelp, my Manychat started to work at the same time, has this happened to anyone? Is there a way to resolve it? My other accounts on manychat that have the bot in both places still work normally, I really need to adjust this!If anyone can help me, I would greatly appreciate it.

Hi! I have a 5 day Instagram live series coming up and I’d like to send my attendees reminders during the week of. . I came across these genius automations, and I wanted to see if anyone could help me implement these automations for myself.  

Hey guys,I sent some photos in Instagram DM's, and after that Manychat sends a message ‘powered by Manychat’.I didn't have that issue when I sent some text messages by Manychat.I dont have the Pro plan yet. Does anyone know how to fix this? 

Translate to English:"I want to embed the widget on the site but it doesn't give me the option, what should I do?" 

Hey there, I was trying to update my payment information and it kept telling me that the card was declined. I know there are funds in there. Has anyone else ran into this problem, if so, how did you fix it?

I am trying to set up a flow and I would like to capture email addresses that are then automated to send to my kajabi email list. I’ve attached a screenshot of the actions I’ve added but on testing Manychat isn’t capturing the email. Any suggestions and insights would be appreciated.  

Bienvenidos mis chatboteros y chatboteras!Mi nombre es Trilce Jirón Garro de Costa Rica 🇨🇷 y soy una de sus profes oficiales de Manychat desde el 2017.Hagamos de este espacio la mejor comunidad posible y crezcamos juntos!

Has anyone received a message that says that the keyword cannot be downloaded because it’s in the wrong format? I tried to delete the app as others have stated that will fix the issue, but have been unable to resolve it. Has anyone had this experience before, and has a Solution.

Hello Everybody how can we create a Qr Code I can see it in the tutorial vidéo but I cant find the option in my growth tools thankssssss

Hey everyone, I am currently trying to activate an automation to do the following,  Comment > then DM and conversation but it keeps saying my trigger needs to be comments, And then another error. I am so thrown off adding screenshots for errors I am receiving. TIA for any help or suggestions.   

Hello! How can I creat broadcasts for instagram and send outside 24 hour window? Or how can I get many chat pro for instagram? I have many chat pro but it only refers to facebook massenger.

where i find my request inside manychat account? I have sent a request to be able to use my other Instagram account but i dont  know where to fine the request inside manychat any help tahnks  

i wanna build for my client instagram and messenger bots but i don't wanna get password from him. What i have to do ? Add to my Meta business site his instagram account as resource ? Any one has problem like this? 

Hi! I just click back again. I manage to put together a response for a Reel or Post. Then it said 48 live chat? It seems the best thing to do is put a “Comment DM Automation” or “Automatic Instagram Funnel” How exactly can I do that? 

Hi I’ve just set up my first automation and (forgive me for not knowing ANY terminology - I’m old and don’t really know what I’m doing!) it isn’t replying automatically. The notification that I received a message with the keyword just sits there and i have to log in to manychat and ‘pull’ the trigger to nudge it along. I have activated it and made it ‘live’.

Primary receiver for handover protocol is set for many chat but I keep on getting a message  “Manychat App is not Primary receiver in your Facebook page settings” help please

Hi!Taking the advice of making new account. I was at the website. I did click Instagram because that was my intentions. It did stated click on Facebook. After a few clicks and fill in the necessary blank spaces? It stated “Would you like to Create a new Facebook Page?” I am trying to have a new account and it will be connected to Instagram professionals. Also, at the top left side on the main page. I hit “New Account”. It went through the same clicks and fill in blank space. It ask the same questions. May I have the Facebook page that I currently have it connected to my Instagram professional? It seems that not having many accounts is manageable? Yes, I am just starting. Something comes up, it will be different. Can that be possible? Any response will be appreciated.

Once a messenger user subscribes to one of my lists,  I want to send them a weekly DM with some automated content.Can a looping smart delay automation be used to achieve this goal?  Is there a better way to achieve weekly DM goal in an automated fashion?

Hi, I just wanted to know if the WhatsApp connection is available on free plan. I could able to connect but I found one this below 30 days passes from the moment of successful phone number This means I have to upgrade to a paid After 30 days of connection 

Hi!I was off from ManyChat in a few weeks ago, I think. At the moment, I need to sign back in. On “Setting”, it said the date Feb. 25 it over? I need to sign back in. Also, in a different Title entirely from the previous account. How can I start doing this? Any response is very much appreciated.