Ask and troubleshoot

 Hola equipo de ManyChat, Me encantaría que activen para mi cuenta la función de automatización por comentarios en TikTok .Ya tengo mi cuenta conectada correctamente ( alejandro_lopezmx1 ) y deseo automatizar la entrega de información   a personas que comentan mis videos.Gracias por considerarme en la próxima etapa de implementación de esta función.— Alejandro López

Estou desde ontem sem conseguir criar modelos de mensagens, da erro em todas as tentativas. “algo deu errado” é a mensagem!

I have a pro account for IG, and somehow I’ve created a separate (free) account for my business FB page - how do I integrate the FB page into my existing paid IG Manychat account?  

O meu fica desse jeito, não funciona, ja atualizei permissão fiz tudo que tinha pra fazer e mesmo assim não vai, fica como indisponivel e não envia 

Preciso de ajuda para resolver um problema com o pagamento do plano Pro. Comprei o plano usando um cartão de crédito, e a compra foi aprovada inicialmente. Porém, no dia seguinte, a transação apresentou insucesso.Então, precisei refazer a compra com outro cartão de crédito. O problema é que o valor da primeira tentativa ainda apareceu na fatura do cartão original.Entrei em contato com o banco para contestar a cobrança, e eles me orientaram a falar diretamente com o responsável da ManyChat para resolver o problema.quatro último números cartão 6018

How do I make the lead receive a notification when I send a message on instagram?I noticed that many leads leave a comment but don’t read my message — maybe they don’t even get a notification about it. How can I fix this and make sure that people who don’t follow me receive the automated messages in their main Instagram inbox?

Hello ManyChat Team, I hope you’re doing well. I recently subscribed to the Pro plan ($15/month), but I noticed that my latest invoice was over $60. I understand that the price may vary based on the number of contacts, but I would like some clarification on how this is calculated. Which contacts are counted in the billing? Is it based on followers, clicks, or the number of automation messages sent? How exactly is the cost determined as contacts increase?  Also, I have another question regarding automations. According to the plan description, automations should work on Facebook and TikTok, in addition to Instagram. However, in my case, the automation only seems to function on Instagram. Could you please let me know how to properly activate or connect automations for Facebook and TikTok? Thank you for your help and support. Warm regards,Eliane Jean-Claude

Hello,Could someone please share screenshots of the process for sending a WhatsApp template via LiveChat? The official ManyChat article only includes one screenshot, which just shows an icon in the text area.I would like to see the following steps: How to find and select a specific template. What the template looks like when selected (including the attachment in header, variables, and buttons, if possible). How to customize the template (e.g., adding attachments and filling in variable values). How the sent template appears in the chat. Thank you in advance for your help!

I want to use Manychat for auto-replying to comments, but without sending a DM to the commenters. The auto-reply should be based on a preset reference.

I’ve been having recurring issues with message templates not getting approved whenever I use the "First Name" variable (especially when it’s the first word in the message). When I submit it for approval, an error message appears — but it doesn’t specify what the actual issue is.Has anyone else experienced this? Do you know if it’s a bug in Manychat or a restriction from Meta? I couldn’t find any information about it.

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

I’ve set up a “comment to DM” automation in Manychat. A follower commented under my post, but I found out the comment has slight difference from the keyword trigger I set, so the comment and DM wasn’t sent to him automatically. I then mortified the keyword in Manychat, since the comment has already been posted under my post, can I re-trigger the automatically, and send back my comment and DM to that follower? Or must I manually send the info to him?

Is there a way with manychat where you can setup an autoDM bot that DMs every new follower on Tiktok? 

I’m running into a problem with overlapping automations in ManyChat and would love your advice or best practices on how to solve it.Here’s my setup: I have several automations that include Smart Delays (e.g. 1–3 days). Sometimes a user triggers a new automation (for example, via another entry point or keyword) while the previous one is still running. As a result, both automations continue in parallel, which creates chaos — they might receive mixed messages or conflicting content. What I would like to achieve:👉 Whenever a new automation starts, I want all other currently running automations or sequences to stop automatically.Basically, the user should only ever be in one active automation at a time. Questions: Is there any built-in way to automatically stop other running automations when a new one starts? If not, how do you personally handle situations where users might enter multiple long-running automations at once? Would really appreciate your input or example setups 🙏Thanks

Hello,  Im using Manychat to Dm people that comment in my posts. during this conversation it ask for people emails to get a link.  im trying to figure a way to automate to have this emails send to a spreedsheet.  im using the suggested automations. 

Is it possible to personalize the message based on the specific ad that brought the person in as a follower?

Hoje ocorreu um problema no processamento do nosso pagamento da assinatura no cartão de crédito que estava com pouco saldo disponível. → Após a liberação do saldo e nova tentativa com sucesso, se perderam as conversas e não registrou nem nos logs quem tentou entrar em contato conosco ou muito menos as conversas na aba de chat ao vivo após a reativação do serviço.. Ao verificar na aba de Logs, nem mesmo o nome do cliente/inscrito ou whatsapp de que tentou entrar em contato foi registrado, nem tão pouco entrou na aba do chat ao vivo após a reativação do serviço, o que impacta por não sabermos quem tentou entrar em contato nesse período..  Your WhatsApp incoming message wasn’t received. Nesse caso, ficamos as “cegas” esperando os clientes chamarem novamente? Alguém já passou por isso, ou sabe como achar esses contatos no log? 

I recently activated one automation that if someone comments “10k” they will receive a link in their DMs. However, it is not working for any of my followers even tried it myself using my other account it did not work. Have set this automation for the first time. Please help as i’m new to this. 

Olá pessoal! Estou precisando de uma ajuda com algo estranho que está acontecendo: algumas pessoas que comentam nos posts do Instagram não estão recebendo a mensagem automática no direct. Pelo meu lado, tudo aparece normal (o ManyChat envia a resposta, e eu consigo ver a mensagem na conversa). Mas, do outro lado, as pessoas só veem o chat vazio. Já conferi permissões e configurações várias vezes, mas o problema persiste. Alguém teria uma solução?

Hello everyone,I am new to this and I’ve been trying to set up a sequence to target contacts that haven’t been back in touch after a first inquiry. I segmented them using tags and subscribed them to a sequence. I then made a sequence with a first message that you can see attached. When I check the conversation I see a notification saying the message was sent, but when I check through my dms I don’t see any message sent. The sequence stats also don’t show any message sent. I am confused and wondering what is it that I’m doing wrong.Thank you for your help :)  

Hello! I am trying to set up the “Auto-DM links from comments” for IG, when I selected “comments on a specific post or reel” from the dropdown menu, “You haven’t posted anything yet!” appears even though I have posts/ reels on my IG account. Would appreciate some help, thank you!

So I have 4 different Instagrams attached to my Facebook, all paying individually to Many Chat for the Pro service.  I’m having an issue with the New Follower automation not working on all accounts simultaneously, just working on one account at a time.  How can I fix this?

Hi there,I am trying to set up a workflow for the new say hello to new followers I am following a YouTube that Flodesk put out with Steve Mallor and at the 3:28 mark he shows a Flodesk action where he has multiple Manychat Custom Field, which I have already set up, but for me even if I go to Custom field drop down I can only add one. Can someone help.Here is a link to the video:  

Hello! How do I access the “User Follows Your Account" beta feature? I saw this feature on the client page, but I don't see it in my account.  I really want to get access to this beta version!  

Hey- I currently have IG connected, and am trying to add my FB Business Page. When I go to settings > Channels > Facebook Messenger, my business page pops up right away and it already says “Connected” in gray. But in my home page and everywhere else it only shows 1 channel-- my IG-- and I can’t create automations for the FB Business Page.  I’ve tried disconnecting and reconnecting Facebook. I went into Meta and made sure that my page is in fact a Business page and also put it under a Meta “Business Suite”. In Facebook Settings, I see that ManyChat has permissions… but seemingly no meaningful access within ManyChat.  Any advice?? TYIA.