General Q&A

Manychat works great on our Facebook page replying to people and sending private messages.  However, we have some very large groups, which we are the admins, and we want to share the post in those groups.  When we do, the Manychat system breaks and doesn’t respond to any of the comments.Am I doing something wrong?  Or is this just not possible to do?  

How can I collect the data of the first visit using manychat ?

Hello. I have encountering an issue with ManyChat's paid message feature where I'm not able to create new content due to an API update requirement. How do I fixed this?  

Hi everyone! Brand new here. I just set up my ManyChat a couple of days ago and I have noticed that while my posts show up as available to set up campaigns with, my stories do not. Even when I go to manually create a new campaign with “Instagram Story Reply,” I get the message “You don’t have any Stories available. I have connected both my Instagram and Facebook accounts.

How often can I send a broadcast? My question is for the daily challenges I need to send broadcasts at different times, at 24 hours, then at 8 am and so on. Is this possible? Thank you very much!

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

What does this mean?This is a default reply. please change it by editing the flow "Generic Default Reply"

When i respond with a trigger word i get a message. I click the link but continuously get ManyChat server not safe. Can anyone help me here. I’ve turned of my phone, updated everything and cleared cache. This is really stopping me from getting on and no one can tell me why when I never had a problem UNTIL I started using manychat myself!     

Many followers are complaining they are not receiving my automations but they are in the string and i have refreshed permissions.  Why are they not seeing them?  

Hi, Im a newbie and I cant seem to get my automation to work.I have reconnected FB and IG - I have check my FB and IG are linked.Here is the automation, any advice or help greatly received . Thank you 

My virtual assistant (a human) is trying to login to my account via Instagram. It sends her an error message (see attached). When she tries to connect via meta business suite, it sends me a request, and prompts me to log in. I log in and nothing has changed. 

I suddenly started getting this error on Manychat even though my Instagram is working perfectly fine and the backend connection seems alright as well. Is this happening with others or it has to do something with my account?  

Hi. This is happening a lot lately, when the leads comments the keyword in an Instagram publication, the automation does not work, they only get a blank message. Is there anything we can do to fix this?

I am trying to send leads from my crm, go high level,, into a manychar automation. It works well on swagger but this gives an error. Please help. 

I need to change the name of my manychat accounts. Is this possible to do? I haven't found any function that allows me to do that.

Hi, This is urgent!I need solution. Why is my subscriber become Zero? I have lost more than 40K subscriber Why I cannot schedule my automation?

Hi, This is urgent!I need solutionSince i setup the automation, there is a lot of spam account in my inbox and im unable to broadcast. ​​​​​​How to filter out or stop the spam account to subscribe my account How to cleancing the spam account?Please help 

hello, it’s been one day since I subscribed with 99.9$ plan just for setting an automations response on DM (without conditions) for anyone comment on my post on Instagram, for one day every things is allright but today when i create a new simple automations and when I want to turn on the trigger the message pups up saying to me “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.Upgrade To Pro” when I already in the Pro mode, please help me to solve this.

Hi community,I recently started using Manychat and I've run into an issue with an automation I've set up. The automation is set to trigger when the users comment on a post and the reply is sent via message. I added an action to count the number one by one and then followed a condition saying 200 or less. So for the first 200 people it is supposed to give one message and after 200 people sign up, it's supposed to give an alternative message. Even after the desired count(i.e.200) , I am receiving the same message which the first 200 people are supposed to receive. The automation is not taking into account the number limit I had given.Any idea on how I could rectify this? Thanks

Hi All, I have a 200 promo codes in Excel. How can I automated sending my users that unique codes for unique users? For example i have a quizz, and first 200 users, who won that quizz I must send a promo codes, and in my Excel automatted mentioned that codes are expired. Thnaks for advice.

I just signed up for ManyChat a few days ago and posted my first instagram comment to dm automation, but believe I will get more than 500 replies within the next few days, and technically my next pro billing date isn't for at least 10 days. Since I did the pro trial will I just automatically start getting charged for the additional contacts, or because I’m under trial period will I just be limited to 500 contacts? Any insight greatly appreciated.

I need some help to set up Manychat for my business, but I’m not convinced by the bots and tutorials.Is there a way to get in contact with a representative via phone number or schedule an appointment to help me out?

Por favor alguém pode me ajudar?!Como faço para mudar a data de vencimento da minha fatura de cobrança?

It looks like the Manychat team is not testing before updating their live server! So the User Input (a premium option) with multiple choice quick replies is now creating a messy horizontal scrollbar in Facebook. To clarify I’m not playing with toy phones, I’m on a proper desktop browser. The right-most arrow points to where the third quick reply link in, not wrapped to the next line.Where is the bug reporting supposed to be done?

Hello everyone,I often send out questionnaires to fill in. Is there a way for ManyChat to automatically know if the questionnaire has been completed in order to send thank you or reminder messages? Thank you for your answers.