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General Q&A

Any questions you have about using Manychat.

  • 4,214 Topics
  • 9,124 Replies
4214 Topics
Homesite
HomesiteChat Surfer
asked in General Q&A
Send whatsapp template message on new api contact in Manychat

send whatsapp template message on new api contact in Manychatwhat's the easiest way, it's in first 24 hours.thanks 

241
rogerioaraujo
jobbee
jobbee
asked in General Q&A
Connecting Facebook Broadcast to ManyChat

Hey I have a broadcast channel already establshed on my fb business page… how can I connect that channel (myfb bus page is already connected to manychats) instead of establishing a new broadcast channel?

60
jobbee
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Stape/ Manychat capi

Hi,I've heard that  if I use Manychat capi, I can't use Stape/other capi on my site…is that correct?can u pls advice?

70
Mcaldarini
mnyniraula
mnyniraulaUp-and-Comer
asked in General Q&A
how to get a manychat free trial

Being novice, I need someone to show me how I can acquire the Manychat free trial and also help with the activation process. In order to fully utilize it, is there any special condition or advice?

676
rodrigo_silvano
Walmir Moreira
Walmir MoreiraUp-and-Comer
asked in General Q&A
Envio em massa no Instagram

Alguém sabe me dizer por que não aparece a opção de fazer envios em massa no Instagram ou é por que não tem mais essa funcionalidade? Minha conta é pró, já estou logado com Instagram, já dei todas as permissões e atualizei também, alguém pode me ajudar? 

142
Walmir Moreira
91pixels
91pixelsUp-and-Comer
posted in General Q&A
facing issue with user input being ""

No getting value in my last text input - i am getting value as just this “” 

112
Gustavo Boregio
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Is there a way to Contact Support Directly?

Hello,I have spent 2 days trying to set up my ManyChat Flow with Zapier. And no one has responded. Is there a way to contact support directly to help me sort out my issue? 

242
jennienunes
Rachreddy
Rachreddy
asked in General Q&A
unable to add automation to older post

Hello, I’m trying to find an older post to add automation but I don’t get the option of ‘see more’. As suggested in some of the posts here. I’m on a free plan but I’m assuming that shouldn’t be the reason.  It’s not letting me go beyond posts from a month or two ago.  attaching a pic.  

121
rodrigo_silvano
jennienunes
jennienunesUp-and-Comer
asked in General Q&A
Connecting Manychat to Pabbly - What is "Contact for Testing"?

 

141
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
META -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN

META  -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN IDEAS?VIDEOS?YT CHANNEL?Can you suggest something on this topic? 

40
Mcaldarini
Homesite
HomesiteChat Surfer
posted in General Q&A
Setting Up ManyChat to Send WhatsApp Messages from Albato-Triggered Facebook Leads

I already have Albato triggering on new Facebook Lead Ads and pushing contacts into MailerLite. Now I need help configuring ManyChat so that: The lead’s name and WhatsApp number (received from Albato) populate custom fields in ManyChat An automated WhatsApp message is sent to that number using those fields What’s the best way to set up: The custom fields or tags in ManyChat to receive Albato data A WhatsApp flow triggered by those updates Any template/message settings to ensure delivery Has anyone done this before? Any step-by-step pointers would be hugely appreciated!

6711
Gustavo Boregio
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Stickers and reaction treatment on whatsapp

Hi guys, I’m working on AI agent with Manychat + Make and I noticed that when users responds with a reaction or sticker the content of the last input is the same from the last text message. I wonder if there’s a way to ignore when I receive a reaction or sticker from the user. Is there a way to capture this info? Thanks

243
Gustavo Boregio
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
CAPI MANYCHAT -> META: SALE VALUE?

From ManyChat to Meta,CAPI ALREADY CONNECTEDhow do I also pass the sale value?Thanks

60
Mcaldarini
Guillaume24370
Guillaume24370Up-and-Comer
asked in General Q&A
Collect email gather from Facebook automation

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

226
rodrigo_silvano
Virginie
VirginieUp-and-Comer
asked in General Q&A
Pourquoi Manychat me demande de passer à la version payante ?

Bonjour,Je ne comprends pas pourquoi Manychat me demande de passer à la version payante pour activer cette automatisation :Est-ce que j’ai trop de mots clés ou trop de déclencheurs ?Merci pour votre réponse !

244
Virginie
Kruno
KrunoUp-and-Comer
posted in General Q&A
🛠️ QUESTION: DeepSeek/ChatGPT integration – how to handle multi-question conversations in ManyChat?

Hi everyone!I’m trying to set up an AI chatbot in ManyChat that uses ChatGPT (or DeepSeek) via the official integration, following the instructions from this article:🔗 https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationThe problem is that the workflow doesn’t support multi-turn conversations properly. Here's exactly what I'm trying to achieve and where it's failing:🎯 What I want: ✅ The bot asks the user to type a question ✅ Sends it to ChatGPT (or DeepSeek) and returns the answer ✅ Saves the entire conversation ✅ Repeats this loop until the user types “end” or “stop” ✅ After that, exports the full conversation + user contact info to Google Sheets (or another tool) ❌ The issue:Following the official guide, the bot only responds to one message and then stops.If I try to loop it back to the original question block, it either loses context or breaks the flow.There’s no clear way to combine multi-step Q&A + end conversation + export in a clean and wo

364
Edith Njehia
fcsoares86
fcsoares86Channel Explorer
posted in General Q&A
Send message template from a manychat account to other

I want to know how to enable my manychat account to send template messages for a 1st contact to another user that uses manychat (vecause messages are not delivering). I ask the customer and now I know that he uses manychat too and does not receive our message.  manychat message: your message automations are disabled temporary.

275
fcsoares86
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
New Formatting Style within ManyChat

I’m curious within “My Automations” why some automations have this red LIVE button: 

131
rodrigo_silvano
Mag's Tracks
Mag's TracksUp-and-Comer
asked in General Q&A
7 days automotion stopped after two days

Hi All,I have a big request: I launched a 7 day automation (triggered by a link click), but after two days, the automation stopped.Permission has been refreshed, there are no block conditions, and everything double checked and seems to be in order.  😪  I'm so disappointed and frustrated Could you please help me troubleshoot this?Thank you in advance 

287
Gustavo Boregio
sujanshukla
sujanshukla
posted in General Q&A
Not Connecting Instagram And Facebook

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

22111
ilan rahav
samar
samarChannel Explorer
asked in General Q&A
Need Help Setting Up Instagram Conversion Tracking in ManyChat

Hi everyone! I need help to set up Instagram Conversion Tracking for my ManyChat flows. Has anyone successfully implemented this before? Would appreciate any tips or guidance on the setup process. Thanks in advance!

122
Fabio Gaulke
Homesite
HomesiteChat Surfer
asked in General Q&A
Can I Use Two WhatsApp Business Numbers, one already I have and one with Manychat

Hi everyone,I already have one WhatsApp Business number connected to my Meta ad account and running through the WhatsApp Business App on my phone. I’m now trying to add a second WhatsApp number to handle new-lead automations in ManyChat. When I started the setup, I connected to my Meta account but stopped before completing the process.My questions: Will Meta allow me to register and run two separate WhatsApp Business numbers under the same Business Manager? Could having my existing number already in use on Meta ads prevent me from adding a new number or messing up my Meta ads by changing the number ect? Is there any special verification or provisioning step needed to keep the two numbers completely isolated? Thanks in advance for any guidance!

744
Fabio Gaulke
humilis
humilisUp-and-Comer
posted in General Q&A
Why does Google Get Row not store value in bot field?

I noticed that when I use Google Get Row by Value, the value is not stored in a bot field.I can map it to a bot field, but when I check the settings again, the mapping to the bot field is empty.What's the logic behind that?

163
Aafia Umair
Rachid13
Rachid13
posted in General Q&A
Problems connecting Instagram

Hello,I can't link my account to Instagram.I was already using it at the time, but now I can't renew the connection. In Instagram, the connection to Manychat is shown as active. I am stuck at the screen where I can click on “Send request / Request sent”, which I have done. But it doesn't go any further.What can I do?My email account is djabout13@gmail.com and my Instagram channel is word.media.social.FYI: Copy&Content is actually the same account, I just changed the name.Thank you very much Best regardsRachid

373
eyeam9
Homesite
HomesiteChat Surfer
asked in General Q&A
new Whatsapp number with Florida area code.

Hello,  How can i get a new Whatsapp number through ManyChat that has a Florida area code?

120
Gustavo Boregio
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