General Q&A

Hello,The WhatsApp number provided by ManyChat seems unable to connect properly. This number was generated directly by ManyChat, but it appears to be blocked or inactive. Could you please help me resolve this issue or provide a new number?

I run an agency with more than four clients and am interested in using ManyChat for all of them. Ideally, I would like to manage their social media through my ManyChat account without asking for payment from them, essentially offering this service as a "gift." Is it possible to add all their Instagram and Facebook profiles under my agency's ManyChat account, or do I need to create a separate account for each client and have them pay for it?

Why can't my LIVE sequences be found on my Meta ads?They can detect my ManyChat but cannot detect my LIVE sequence.

"If I have 1,000 contacts  and delete all of them, will I be able to keep the free plan?

Hi everyone!I’m using ManyChat and I’d like to know if there’s a way to automatically like comments on my posts, without sending any replies. Ideally, I’d also like the like to be added after a random delay (not instantly after the comment).Has anyone set this up before or knows if it’s possible? Thanks a lot!

I’ve set up the Manychat automation so that when they comment a specific word, they should get an automated DM with a link to my lead magnet, but loads of people have commented and not received the message. Can anyone explain why this is? Cheers

When a user push a button (IE visit my site)this action re-Open the 24h window? thanks

Why is my Manychat not working on TikTok? I’ve sent up my sequence, and refreshed to make sure it’s connected. What should I be looking at?

Is there any way to delete or edit a wrongly sent message in WhatsApp Live Chat?

Hi, I’m building a service booking automation for a local Ford dealership on Whatsapp.As part of the booking process, the dealership requires users to upload a picture of their vehicle registration disk which contains useful identifying information about their vehicle (VIN Number, Registration Number etc). Allowing uers to upload this images saves them typing out numerous numbers and minimises the possibility for mistyping etc.I’ve added a flow in the automation where users are able to upload an image from their mobile device, and this works 100% (from the user’s side) BUT I can’t find any trace of these images once the user completes the flow and the conversation is closed.I can’t find a way to save the image as a user field, in fact, there’s no sign of the uploaded image anywhere. Any ideas 🤷🏻 Thanks,Wayne  

Hi ManyChat Community,I'm facing a strange issue with the /fb/sending/sendContent API endpoint for my Instagram account, and I'm hoping someone here might have some insight.The Goal: I have an n8n workflow that, once a user completes a process, sends them 3 images via Instagram DM.The Problem: My n8n workflow calls the sendContent endpoint. The API call is successful every time and returns a 200 OK with the body {"status":"success"}. However, the images are never delivered to the user in their Instagram DM. The message just silently fails after being accepted by the API.Here is a summary of my debugging so far: The API Call is Correct: The request is sent via POST and receives a status: success response from ManyChat, so the connection, authentication, and request format seem to be correct. The Instagram Channel is Active: My Instagram channel is active in Settings → Channels. The conversational part of my bot works perfectly; it can receive messages from users and reply instantly. T

Hi everyone, I’m struggling with a segmentation issue and wondering if anyone has found a workaround for this.Here’s the situation: I have a campaign where the user comments on an Instagram video, receives an automated DM, and in that DM I send them the WhatsApp link (our official campaign number) so they can register and receive information about a launch. The problem: this same WhatsApp number is also used for other parallel campaigns. I need each user to get different content depending on the campaign they came from. I can’t use another phone number, and I also don’t want to add an extra step asking “What’s your interest: X or Y?” In ManyChat, WhatsApp link-based segmentation only works if the user sends exactly the pre-filled keyword. But many users delete the pre-filled message and type something else, which breaks the automation. Also, I can’t identify that the user coming from Instagram is the same one who entered through WhatsApp, since ManyChat treats them as differe

I have a strange problem - when I fix something in the middle of the text in the text field, cursor randomly jumps to the end of the field/existing text. How do I fix this?

Hello everyone,Quick question — is there a way to integrate WooCommerce with ManyChat? Actually, I want to send order confirmations, request a Google review if the order is delivered, and send a happy customer a text to review. If not, I want to direct them to talk to a human using Manychat on whatsapp.Secondly, how can I save contact information from WooCommerce to ManyChat? I’m looking for a smooth process so everything works automatically without manual input.Thank you,Samar Abbas

Hi,I am trying to figure out how to send voice messages or basically sound of any type, that will then appear as voice note in the chat. I dont want to send it as a separate file because that then ruins everything. In the documentation they say that it needs to be hosted somewhere, but i can’t figure it out?

Hello everyone, good morning, I would like to know if I can campaign for a messenger funnel and be able to measure this within META ADS? 

I’m having an issue with the “Greeting text” feature on Messenger. I set everything up, checked the preview, and saved it, but it doesn’t show up in Messenger (on both desktop and mobile). The “refresh permission” option also doesn’t work. I contacted support but haven’t received a reply. How can I fix this?

how can I build a Telegram bot using ManyChat and Make.com :When a user clicks Start, the bot checks if they are subscribed to a specific Telegram channel.If they are subscribed → they can continue using the bot.If they are not subscribed → the bot sends them a message with the channel link and only allows access after they subscribe.

I want to delete the 2 disabled ones, but I can’t seem to understand how to delete them 

Hiya guys. I would like to set up an automation when someone clicks the emoji stick in my stories. But when I go to set it up in Manychat, if I say “click on a specific story” it only shows my first instagram story, not the following ones afterwards (which is where my stick is, on the 4th story, not the first). Is there a way to change this, or is the only option to do it on the first story? TIA

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

Hi, how can I contact help center directly?I have trouble connecting Manychat to my IG. Thanks

Hi everyone,I’m using ManyChat on my Facebook page. Normally, when a trigger keyword is detected in a comment, ManyChat replies to the comment and then sends a private message.However, I want to set it up so that it only: Replies to the comment (publicly) Likes the comment …and does not send any private message to the user.Is this possible in ManyChat, and if so, how can I configure it?Thanks in advance!

Hi everyone,I’m wondering if ManyChat allows me to automatically post a comment under my new Facebook posts.For example:If I publish a post about the polar bear, a few minutes later ManyChat would post a comment like: "Have you ever seen a polar bear? Where?"Additionally, I’m curious if there’s a way to connect ManyChat with OpenAI so that these comment questions could be generated automatically based on the post content.Is this possible with ManyChat, or would I need an external integration to achieve it?Thanks!

Hey! TLDR: If I actively keep my Contact list under 500, will that keep me at the $15 Pro Tier?Have been testing and now using ManyChat’s automation in a way that is perhaps a little different from the traditional “Comment “X” and I’ll send you my Ebook” approach. I run social media for a video game where we use deeplinks in pretty much all of our posts to drive DAU to our game from our social channels. I’ve been using ManyChat’s automation features to drive engagement by asking user to comment “X” and our official account replies directly to their comment with a deep link. I run these for 3 days and then turn off the automation. We were doing it on a small scale at first so didn’t need to worry about contact limits at the time. Eventually switched to PRO and had no issues the first month at all. Month 2, we did a few campaigns and I guess this took me over the tier limit and ended up paying $30 as opposed to $15 the month before. Not a big deal tbh but after watching the video here, I