Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,349 Topics
  • 6,833 Replies
3350 Topics
maksimmakarov
maksimmakarov
posted in General Q&A
Instagram comment automation stops sending Autoreply on reel comments

Hey All! This is my first post. I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile. Did someone knows whats happening?

2078
Joren Wouters
lavinamenda
lavinamenda
asked in General Q&A
Auto-messages to new followers

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

391
Gustavo Boregio
Rolololo
Rolololo
asked in General Q&A
Syncing contact information with active campaign

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

801
bero203
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

12467
Meln1k
pynchon
pynchonChat Surfer
posted in General Q&A
Hard time retrieving subscriber's ID on N8N

Hey! Been having this occurrence where I set up a node to create a contact, and when the contact already exists inside our database on manychat, we try to retrieve their ID through a request to find subscriber by custom field, to then send a flow. The thing is, the output on N8N sometimes is “data - success”, with no info regarding the contact. Other times, id the is not found on the immediate previous node, but on some other one a few steps behind, so I’m always having to manually change the parameter so it can get the right info from a different node.But sometimes neither request display the contact’s info.I’m new to N8N, any help would be highly appreciated!  

213
Gustavo Boregio
Alicebot Co
Alicebot CoUp-and-Comer
asked in General Q&A
A keyword is being required to be typed 2x before flow starts

Hi friends, Help please. I have a flow that is “password protected” and we are using the keyword as a way to get access to the rest of the content. Unfortunately, the flow will not trigger and start the flow without typing in the keyword 2x. This leaves clients stuck and confused. We have found no way around this with 504 users from december to present. Anyone have experience with troubleshooting this? It’s not happened with our flows in the past.  Thank you,Tiffany

354
Fabio Gaulke
lasersystems
lasersystems
asked in General Q&A
Migration of whatsapp number with 5 years of history to manychat

[ENGLISH]Hello, I want to migrate my WhatsApp video number to Manychat, but I'm afraid of losing 5 years of customer history, ie at the time of migration, I can no longer use WhatsApp Business, diect of the app, but I'm interested in watching videos, images, voice notes, etc, from my clients, when migrating to Manychat I lose all that history?, or can I still see it in Manychat chat chat? For the chatbot do you recommend using a new number for Manychat or do you recommend migrating my old number to manychat? [ESTAÑOL]Hola, quiero migrar mi numero videjo de  WhatsApp a Manychat, pero tengo miedo de perder todo mi historial de clientes, es decir al momento de la migracion, ya no podre usar WhatsApp Business, diecto de la app, pero me interesa seguir viendo videos, imagenes, notas de voz, etc, de mis clientes, al migrar a Manychat pierdo todo ese historial?, o lo podre seguir viendo en el chat de Manychat?Para el chatbot recomiendan usar un nuevo numero para Manychat o me recomiendan migr

1883
Digitalmateus
samar
samarChannel Explorer
asked in General Q&A
Switching from Timer-Based to Manual Approval for Track Submissions

I want to Switch from Timer-Based to Human Approval. Current approval is fake and based on a timer, creating inefficiencies but i want when a user submits their track, pause the flow and notify a team member for review. A team member manually approves or rejects the submission. Only after approval, the user is shown pricing & payment options.How can i acheive this? 

407
Fabio Gaulke
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
Time out error

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

52711
Gustavo Boregio
PSHCO
PSHCO
asked in General Q&A
Messenger

My question is related to the image. I have my flow built and synced with FB Messenger. I’m setting up FB Ads to push traffic to messenger /  Many Chat flow. In the ads manager setup it’s asking me “How do you want to welcome people who tap on your ad? Select a template.” (see image). Why am I seeing this?? Can anyone advise? 

231
rodrigo_silvano
LauraMc313
LauraMc313Up-and-Comer
posted in General Q&A
How to enable Manychat to respond to "message request" in instagram

Hi All,  I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions.  Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight! 

10697
rodrigo_silvano
Adams2000
Adams2000
posted in General Q&A
Whatsapp channel connection error

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

281
Gustavo Boregio
Angloinvest
AngloinvestUp-and-Comer
asked in General Q&A
24 hour window for service

If someone contacts me about a service request and I need more than 24 hours to service it, how do I contact them afterwards?  I understand for the other categories you have to build templates but for service related calls I don’t understand 

121
Gustavo Boregio
fadiladitya
fadiladitya
posted in General Q&A
I can't reply comments on Instagram

After using it and getting 4000 commentsCurrently I can't reply to comments on Instagramnotifications like violating the communityhas anyone experienced this?and is manychat safe from being banned?

1663
rezamoafibc
Sidnei_UP2Place
Sidnei_UP2PlaceUp-and-Comer
posted in General Q&A
BUG in SMART DELAY It does NOT respect the 10 seconds

Hi, There!I have created an automation that needs to go through the SMART DELAY function. However, this function has a BUG and does NOT respect the 10 seconds I set. Most of the time, it takes over 1 minute, sometimes even 2 or more.Has anyone experienced this issue and, please,  knows how to solve it?Thanks in advance.Sidnei   

272
Craft Travels
Balazs_k
Balazs_kUp-and-Comer
posted in General Q&A
Manychat is only showing the first IG message but not updating the conversation after

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :) 

1109
silvadollar
chasefade
chasefadeUp-and-Comer
asked in General Q&A
Instagram Comments Automations Not Sending [Please Help]

Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends when i preview and send the test code but doesn’t work when its live Ive tried everything but for some reason nothing works Heres the very basic automationhttps://manychat.com/flowPlayerPage?share_hash=1019482_c0c524435333fd2e2327db20410ca92bf7d93253

264121
silvadollar
OlaMiszkiewicz
OlaMiszkiewicz
asked in General Q&A
Automation on Instagram Only Sending First Word and Link Since 28.06.2024

On Instagram, since June 28, 2024, the entire automation stopped sending. Only the first word and a link are sent. We have checked all the settings but cannot find the problem. What can be done in this situation? Thank you for your help. 

916
silvadollar
sakinaartlush
sakinaartlush
asked in General Q&A
Instagram Ads Automation Not Working

Hey guys,So I have set up a campaign on FB Ads Manager & have linked it to a Manychat Automation (Trigger - User clicks on Ad)However since a few weeks I have been noticing that now when users see my Ad & click on the “Send Message” CTA they are redirected to my DM, but the automation does not get triggered. Instead they have to send a message to me normally.This is leading to replying to the messages manually, which could ideally been automated. Not just this, but my response time also is getting affected.Any guesses why this could be happening?

301
silvadollar
radiodublino
radiodublino
asked in General Q&A
Auto DM Link from comments

Hi there, I tested the auto DM link from comments a few days ago, but the feature is not working for me because the comments are coming from Instagram users who don’t follow my account, and they don’t allow DM chat from everyone, so they cannot see the automatic messages. Is there any solution for this? Thanks 

131
Fabio Gaulke
samar
samarChannel Explorer
asked in General Q&A
Dynamically Tracking User Interest & Maximizing Upsells with AI

Can I dynamically track user interest and keep the conversation going instead of stopping after one upsell? Is it worth upgrading to the ai plan?Can we use webhooks to ManyChat to confirm payments, or should we track Stripe transactions separately?

40
samar
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
New Integration with Whatsapp Business

Facebook has released a new option that now allows connecting existing WhatsApp Business numbers. Does ManyChat already have this capability?Please don't be the last ones to implement this feature.

1075
Gustavo Boregio
DrBase
DrBase
asked in General Q&A
AI tool - multi language

Hi, I would like to know if the Manychat AI tool supports different languages, e.g. Polish or Czech? Is it able to understand the context of a question or request from a non-English speaking customer and provide an answer in a specific language? Thanks and best regards

1211
AI-Netherlands
AI-Netherlands
AI-NetherlandsUp-and-Comer
asked in General Q&A
Sending email to location specific mail adres after retrieving phonenumber in FB Chat

Hi there, i'm new to the ManyChat and searched the FAQ but can't find an answer for my problem. How can i send a email with the phonenumber and call back request to the specific gym after retrieving the location and phonenumber via FB Chat  Looking forward for your reply and thanks in advance for assisting me!  Best regards,

152
AI-Netherlands
cavagnaro
cavagnaroUp-and-Comer
asked in General Q&A
Show country flag in Whatsapp Messages

HelloWhen I set a text I can’t see the country flags, only a few like red, white, black flags. How to use the country ones? 

111
Fabio Gaulke
Community Terms & ConditionsCookie settings