General Q&A

Não é possível enviar modelos de mensagens do WhatsApp e concreto, pois a linha de crédito.PRECISO DE AJUDA

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you. 

Hello everyone,I have an automation in ManyChat that is supposed to reply to Instagram DMs.However, I’ve noticed an issue with line breaks (\n):When I send a DM that contains a line break, the automation does not trigger. When I send a message without a line break, the automation works as expected.Additionally, I am using n8n for the response:If the message received by ManyChat does not contain a line break, everything works and a reply is sent correctly. If the response from n8n contains a line break, the message is not sent in the DMs.Does anyone have an idea how to fix this issue?Best regards,Marko

My messenger manual replies and automation are not wokring, people are still able to send me messages and i can recieve them. However, i can not reply and their messages do not trigger the automation. tried everything from refreshing permissions to giving full access through my page to manychat. The error message is “Message failed to send, please contact manychat support” Instagram manual and automation is working with no issues.

I’m trying to sign up.    The msg I get is this:The problem is, this person isn’t on our team anymore, has no access to our page (she used to, pre-covid), and doesn’t have access to the email she had (we disabled it).   I can’t find anywhere in our Meta page settings that shows a request, and in the team members, she’s not listed there.   How can I delete/scratch all of this to start over?

Hello together,unfortunately, I cannot find the area to create a Flow. Is there a specific tool for it what is missing? I just see Automation. The Flow Builder is missing. At the picture below you can see the Flow area. I found this in the resources “Flow Builder Basics”. Thank you very much for any help.Kind regards,Michail

Eu liguei a automação no Instagram e fiz o teste com meu outro perfil e a mensagem foi enviada com sucesso, porém as pessoas estão comentando e a mensagem não está sendo enviada. Para não dizer que é todas algumas são enviadas mas a maioria eu tenho que enviar manualmente. Alguém já passou por isso e consegue me ajudar?

I was using the whatsapp for dispatch template messages, but suddently stop to work. even inside the inbox chat. i already tried reconfigure everything but no success. i need help to deliver messages. 

Hi,I started seeing this on few of my contactsand i status appears as “Inactive”…This only started happening recently, and there are no automations that delete contacts whatsoever

Hi zusammen,  ich habe eine automatische DM eingerichtet für jeden Kommentar und Post.  Beim letzten geposteten Reel klappt es leider nicht, bei einem anderen schon.  Was könnte da die Ursache sein ?  Danke euch und Grüße.   

I am a software engineering student and an AI enthusiast currently looking to scale my chatbot skills. While I’m comfortable with the core ManyChat platform, I’m eager to learn how to integrate deeper AI capabilities and external automations into my flows.I’m looking to connect with peers who are working with the WhatsApp Business API and AI agents. I’d love to hear your daily practice routines for staying sharp and any advice you have for someone looking to start their own AI automation journey. Excited to learn from you all!

Hi ManyChat Support,I'm having an issue with my Facebook channel connection in ManyChat. It appears to be connected to my “personal Facebook profile???” https://www.facebook.com/profile.php?id=100071878564523  (2 followers) rather than my actual business Facebook Page https://www.facebook.com/lukedorazfitness (101 followers, Page name: Luke Doraz / @lukedoraz).Here is the issue in detail:— My Instagram (@lukedoraz) and TikTok (@lukedoraz) channels are connected correctly in ManyChat, showing my proper profile picture and page links.— My Facebook channel, however, is only showing a "Bot link" instead of a "Page link" like the other channels, and it is displaying a default gray avatar (no profile picture), which indicates it is pulling from what i beleive to be my personal Facebook account??? I think think if i’m not mistaken this was required to create a professional facebook page and is tied to my profession business account... — So I My business Facebook Page is linked to my “personal

Hello ManyChat Support Team,I have an account issue and need help:Invoice ID: 2782277-6Invoice Date: Apr 2, 2026Subscription Status: PAID (Already Paid)Problem:- Cannot login to my account- Error message: "此登入選項對應的 Manychat 帳戶不存在"- Instagram account (courage0123) is already connected to this account- The account is locked even though payment is successfulRequest:Please unlock my account so I can login again and use all features.Thank you! 

Hey, I'm running a ManyChat Agency. Some of my new clients are seeing new Manychat pricing plans. Starting from $17/month with 250 contacts/month.Does anyone has any idea about new pricing? And which regions have this new pricing plans? Thank you. 

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems. 

Is there a chance that the DM to new follower will be applied across multiple platforms (Facebook + TT) This has been essential to my business and would like to know if this possible thanks !

The manychat bot is not working rightwe are waiitng 2 days to get our ticket handle.  ticket   #483958 no other option then this worse AI BOT???? no more human reps?

How detect the origin of trigger for IG automation?If user start automation after a comment on a post and get post ID and title.Thanks 

This happened few months ago and it’s happening again with me, I’m unable to renew subscription. When I add my payment details this pops up. Please help 

Hi everyone,This is extremely urgent.I’m locked out of my original ManyChat account and cannot access my workspace. Every time I try to log in, I get this error:{"0":"Access denied","state":true}My original account email is:lelosmundim@gmail.comI already submitted a support ticket and the ownership recovery form, but I need this resolved as soon as possible because it is directly affecting my work and operations.I’m using Google sign-in for the original account.Has anyone experienced this before or knows if there is any way to speed up the recovery or verification process?Thank you.

Hi Team, New to ManyChat. Love the concept, though the automation that i've set up to DM new followers on Instagram isn't triggering. I've tried to troubleshoot using guides, FAQs etc - not having much luck. Can anyone provide some insights? Much appreciated.SFB.

Here’s a clean prompt you can use for ManyChat help:I have an Instagram comment automation workflow in ManyChat. It starts when someone comments on my post, then sends a message asking which hairstyle they are asking about. The user can choose from Box Braids, Cornrows, Sew In, and Fluffy Twists. Each option is supposed to set a bot field for the chosen hairstyle, then a condition block checks the selected hairstyle, sets the corresponding price in another bot field, and sends a follow-up message asking whether they would like to book an appointment. After that, the flow shows either a booking button or a “just checking” reply.In my preview, the workflow reaches the message that says: “Hey! {{gaf_5006368}} is {{gaf_5006369}} Ksh. Would you like to book an appointment?” but the field values are not populating. Instead of showing the actual hairstyle and price, the preview is displaying the raw field placeholders. I believe the fields are bot fields, and the actual field names are hairst

Hi! I am trying to use quick replies as a way to force engagement coming from my meta ads for attribution via a tagging and user fields system Basically, I try to force them to select “Get Info,” or “Unsubscribe” to set appropriate attribution in a specific ad entry flow before sending them to whatever general flow they belong in The default reply settings are supposed to be making them click for 5x attempts I also have flows going for various keywords It appears when they enter the flow but send a message that contains one of my keywords, without clicking a default reply, it is taking them out of the flow and as such not giving the the attribution I either want:The tags/user field actions to fire for the ad attribution before sending to the keyword flow Or, the keyword flows not to trigger on this entry message and force the default reply engagement instead (and then have the keyword flows work as expected after that)I can go back to a button system if that would be better. The end go

Hi everyone,⁣⁣I want to share how I solved the “Update Permissions” issue — the one where you can’t log in with your Instagram account and can’t connect the “Say hi to new followers” automation.⁣I also tried the suggested workaround (editing the URL by replacing “IG” with “FB”), but it didn’t work for me.⁣⁣In the end, the only method that actually fixed the problem was this workaround:I added a second Facebook account (from a friend) as a “person” inside my Business Manager.⁣ I assigned my Instagram page as a “resource” to this second Facebook account.⁣ I logged into ManyChat using this secondary Facebook account.⁣ From there, I connected my Instagram page to ManyChat.⁣ This finally allowed me to complete the “Update Permissions” flow, which was impossible to finish from my main account.⁣After that:⁣I activated the Pro Trial on this temporary account.⁣ Then I transferred the ownership of the ManyChat account back to my main account.⁣From that moment on, Instagram has been connected cor

I’m running a Meta Lead Generation ad (using the "Instant Forms and Messenger" hybrid type) where my video script has a soft CTA asking people to "Comment AD" for a free PDF. Because this is a "dark post" created in Ads Manager and not on my profile grid, I’m struggling to get the ManyChat Instagram Comment Trigger to recognize the ad and fire the DM automation.In ManyChat, when I try to use the "Specific Post" trigger, the manual "Enter Post ID" box isn't appearing, and the post doesn't show up in the "Promoted Posts" list. I’ve already set up a Ref URL as a backup on the Lead Form's thank-you page, but I really want the "Comment" trigger to work for the social proof. Has anyone found a reliable way to link a comment automation to this specific "Instant Form" ad type without having to post the ad to the main grid?