General Q&A

I’m wondering how I can pass a utm tags to ManyChat if a user subscribed to the bot from a link that contains such utm tags.Any input would be highly appreciated.

Hello,I am new to manychat and am trying to create an automation for instagram comments.  I would like to have it set up as this.  Someone enters (KEY WORD), I ask for email and opt it, they give it, it sends my lead magnet (which is a link in canva) to the email submitted.I’m sure there is a simple way to do this but I am so confused!  Thanks for your help!

Hello everyone,I'm having trouble integrating the Messenger Sales Kit for Shopify with ManyChat. The app requests a "License Key of Shopify," which I cannot find. I've searched everywhere in Shopify and ManyChat documentation but no luck.Moreover, I couldn't find any contact email or support information to reach out for help.Has anyone else faced this issue? How did you resolve it? Any tips or alternative support contacts would be greatly appreciated. Thank you!Best regards,Boss Phatchara 

hi! how do i edit what access manychats has to my facebook account? I initially limited what it had access too and which accounts but then it turned everything on and I don’t know how to change it.

Im already connect Stripe with my bank accountand $1 payment succesfullBut when i try pay pro versionits not work “Eror payment with my bank account”anyone can help me ?Specialy from Indonesia

So I’ve created a somewhat sarcastic post, and the keyword for my free community is “F off” I just need to know if I’ll need to use a different more “acceptable” keyword or if that will be ok.

When I try to connect my ig with manychat this error is showing that you've already connected a fb page with this instgram but in my Instagram there is no page showing, what should I do I've tried every possible way to connect manychat but nothing work.

Hello dears. Anyone has expaples how to AI Assistant work with your customers in IG or different chat. How good is it responde?Thank you

Does manychat have a Facebook Live Comments Trigger?

From a few hours ago, audio files are not sent in automation

Hello friends, I made my chatbot for Instagram, but the audios don't work.I had put them all in mp3 and then I was forced to put them all in wav and it still didn't work.Does anyone know what could be happening?Thanks.

i want to send template message to groups in whatsapp is this possible?

Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template. Already UPdated permissions but when I create a new Ads, only can see Bot Welcome and Default template message to edit. Still cannot see the name of my Facebook Ads automation created and active in Many chat

Hello. I have an issue with Manychat. Every month my Manychat stops working for couple of days. Now it’s not working for almost 2 weeks even though it’s been paid. Please help. 

My automation is not working at all.Even when I do an Instagram preview and enter the 3 numbers it still doesn’t work.Can someone please help me. Thanks

Hello! I am making a connection with voiceflow and manychat for a WhatsApp bot and in the chat it does not show me the voiceflow options buttons. Any solution?

Hello friends,I have a problem with automation with comments on reels.The user is commenting on the keyword, but manychat is not always delivering it. There are times when he delivers, and often he is not delivering the content in the DM.How could I solve this problem?

I set up the trigger to respond to comments on my Manychat account.I would understand if it didn't work at all, but 10 comments come in and Manychat responds to 1 of them.Why does this problem occur? How can I solve it?

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Hello! I cannot use the full functionality of your service. I tried to link your service to the albato service, but errors occurred during integration. Take a look at what ALBATO said and help me solve the issue, please.:Hello, Dear Client please check this feedback from the dev team:We checked our connection and request but everything is correct on our end therefore we need to check with the Manychat support team, Can you kindly ask to contact them as it will help us to get a faster response instead of us contacting them as a third partyHere is what our devs found:We are trying to make a REST API request to create a subscriber. The request itself is POST https://api.manychat.com/fb/subscriber/createSubscriberRequest body{"phone": "+79003513032","has_opt_in_sms": true,"consent_phrase": "http://volshebstvotkani.ru/opt?tfc_sort[631714925]=created%3Adesc&tfc_storepartuid[631714925]=Муслин+2+слоя&tfc_div=%3A%3A%3A#rec631714925"}And we get the errorHTTP/2 400{{ "status": "error","me

Hi there, I'm interested in Manychat AI but my question is if works in spanish language or only in english?greetings 

When my ManyChat direct message is sent on IG, and you click the link it’s not working. However, when I copy and paste that exact link into my browser it does work. Any ideas to trouble shoot?

When I create an audio block in my Telegram stream and save the project, it changes the audio block to a file block, thus changing the conversation view in practice as well.Previously this wasn't happening and I've already tried uploading the file in different formats such as: .mp3, .wav, .m4a etc.Could anyone help me with this issue?Block before saving the flow  Block after saving the flow 

Why is it i cant set automation to my boost post? Any article regarding this?Here’s the screenshot.  Always something went wrong.

Hi Team,I am creating a feedback survey through a whatsapp chatbot. The questions would have a list of options(list menu) and the users could select only from the listed options. What is the process to extract these responses?