General Q&A

hey everyone Im using facebook ad for instagram messaging, I used engagement  for getting income customer requests. but  even my budget is reasonable im not converting . Does anyone knows if the engagement ootion is right choice. Or does the AI automation in my  Manychat flow has a conflict with fb policy ?  I tried it with awareness promote option but it didn’t give me the option to integrate with manychat . Need sone expert wo can give me an advise. thanks 

I want to store multiple image in Google sheet or whatever. But challenges I face how to store many image. for exmaple user share 3 image instead of 1 image then How to store 3 images on any platform?

Hello!!! I'm looking for a way to automatically capture the URL of an image sent by the user in ManyChat. I know I can use "User Input" in Image format to receive the image, but how can I extract the URL and save it to a Custom User Field (CUF)?Any advice or detailed steps would be greatly appreciated!Thank you!

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

Hi,I have a flow that starts from the "offline world" lolImportant: this is a flow that someone can use from their phone or someone else.If I validate that the user is using the pre-registered number (it's a Whatsapp flow), when I use the {firstname} variable, it uses the value coming from the Whatsapp. But I do have on Manychat, via integration, the real name.So, if I validate the phone number, how can I correctly call my user using {firstname} and not her son's name or SuperQueen80?Thanks

HelloSay I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

seriously asking and need an immediate answer. Excuse me.I will be holding a webinar tonight with more than 1500 participants.and I will give them a bonus.to get the bonus, during the webinar, at that moment I asked them to DM me with certain keywords,then I replied and sent the bonus access using Manychat.Question: If thousands of people DM at the same time, is it safe for my Instagram account?please help with the answer. Thank you to all of you

I configured my manychat flow but after the user clicks on the first message button, the flow stops and no longer sends any of the pre-established messages.  Can someone help me?I really didn't want to have to shorten the flow process, because the messages are very strategic. It doesn't make sense to cut it and make it small to fit just one message

I’d like to create an automation for Instagram that:-When someone comments a keyword on a Reel, the bot replies to that comment and ALSO sends a DM to the user who commented.I remember that one year ago it was possible to do that, but now, there’s no “next step” after a “Reply Comment” box

Hi there,I’m new to manychat. I’ve just created a new automation.The problem is the post already has over 200 comments where they commented a specific keyword “me”.  Is there a way manychat can reach out to all those people? Or does the automation only work for *new* comments?  Thank you!

I need to duplicate my facebook and insta in a way i could choose triggers insta and face

Strange the website link works on my laptop but on  my says that safari cant open the website and I know the website address is correct as it works on my laptop but not my iphone?

I am building an automation to run sequence of messages to contacts that have particular tag, will the automation stop work once tag is removed ?

Hi everyone, I've set up an automation for Fb ads for IG for my webinar. This is an automation 'user clicks on ad'. I made and saved the funnel before the ad. But in Facebook Ads manager it seems to work, but in real life with the IG ad, it doesn't work.When people press the buttons within the app, the second message doesn't come forward from Manychat.How can I fix this?I already tried with a second automation that should only trigger when 'user sends a message that contains the same words'. But then it also doesn't sent the other message.Does somebody know this problem? And knows the solution? Thanks in advance!!

I created an insta comment automation following all the steps but it doesn't work...  

I have connected Manychat to Telegram and built an initial flow. I would like to add commands to the Telegram menu, but it seems the option isn’t available in Manychat anymore. Does anyone have an idea whether it’s possible?PS: I saw some older Youtube videos where the option was there, but I don’t see the menu option for Telegram in the current MC version. 

I am building a WhatsApp chatbot automation , where user will input mobile number and an external http request (POST Request) will be called , In the response api will deliver the pdf link (pdf will be different for each mobile number basically its the invoice of services against that mobile number).I am getting download link  successfully but instead of sending user download link , i directly want to send PDF  

I have contacts wich have  optin with new whatsapp number. I’ve have merched an old number in mainaccount. How can I change?

Hi,On the left hand drop down menu under automation, I don’t have the ‘growth tool’ magnet button.Can someone please help me on how to get it there so I can click on it.I am on the pro account but still nothing is showing.

Hello! Does anyone know how to automatically pause all automations through an http request, or an action, or in some way? I need that if the user sends a chat on WhatsApp with the word “SUPPORT”, all automations for the user are paused automatically (like when a message is sent from the chat from an agent). I'm currently stuck on this:The user sends a message with the word support, performs the action of marking conversation as open and performs the action of assigning conversation to an agent, I can set a message in the next step, but it does not pause the automations for that contact.Thank you so much!!

please help me stop the automations they are sending messages to every one and won't stop after i disconnected my instagram and account. i want to keep the service but i'm open to deleting it entirely just to fix it

So I’m setting up an autmation, where everytime when a user writes a certain trigger word, they receive an audio file via Whatsapp. As far as I am seeing, its possible to upload one audio file, and then get it sent in the automation. That’s the case on my current screenshot: However, on my setup, each user should get their own, individual audio file sent to them. These audio files already exist: they are created in the backend of my server, and there’s a path like “myserver.com/user-audios/audio-userID.mp3”. So what I would need to do on Manychat, is to - instead of statically sending the same audio - accessing the URL based on the User ID, and then taking the file from the path and sending it to the user.I know there’s a lot that I can do via “External Request” Actions, but at the moment, I’m afraid it’ll fail because the “audio” format will always require me to upload the file, instead of referencing one dynamically.Any ideas?Thanks!

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

Is there a way to set a date picker question in whatsapp?