General Q&A

I have an issue with the following automation : As you can see, 61 contacts passed through my automation, but only 3 messages were sent. It seems like the issue comes with the delay because when I put a 10 seconds delay it works perfectly fine.Do you have an idea on how I could solve this issue and having message sent for every contact that passed the delay?

Hey guys, I am trying to figure out a way or a workaround to iterate results from an http response.I noticed that there is no obvious way to do it but I imagine that someone hd the need for this task.Thank you

Como faço para enviar mensagens no instagram usando uma automação para pessoas depois das 24hs? Existe alguma forma, mesmo que pagando por envio igual tem a opção no whatsapp? Obrigado!

Hey guys! Hope you are having a good day.My automation has a custom contact field that gets filled once the user started a conversation. However my automation starts if this field is unknown, as it gets a value when the automation runs. In my use case, there are some users that write on a daily basis, so what I am doing right now is creating new custom fields every day and modifying my automation with them. Is is possible to erase all the values that a contact field has taken without having to go through every single conversation/contact? That would save me a lot of time as I would not need to update my automation every single day.Thank you in advance.Juan David

I’m trying to sync Manychat with Active Campaign and have set up the appropriate external request. When email address changes to “any value” trigger external request “update/create contact.”The external request triggers just fine but the contact does not get created in my account.However, I am seeing a 403 Forbidden message and I have no clue what that means. Very frustrating.  

Hello everyone! I have a question. Can I capture the user first message they sent in the conversation? Lets say I dont have a specific keyword that activates my automation but I want to capture this first message to use it later on. Is that posible? How to do it? Thaks!

Olá pessoal, consegui colocar audios na automação, porém, ao fazer o teste, os áudios não tem som. Alguém pode me dizer como resolver? 

I'm very frustrated: why can I not find the option "share this flow", as the picture below shows? Before I could do it. Had ManyChat changed this process? I have tested all and I can not share my flow: WHY???? 

Hello ! I have set up our first automation with quite a success regarding our audience interactions.BUT I do not understand the drop of people in my tunnel after the SMART DELAY. How come I have 94 people “passed” and only 26 “sent” after the SMART DELAY.The DM sent after the SMART DELAY is the only action set up at this point . Thank you for your help !!  

I run an agency.We wish to run multiple clients through one login, so for instanceA bakery IGA restaurants IGA gyms IG Do we need to create separate accounts every time with complete new logins? Or when I add the new IG I see it creates a new one using, so this will be billed x2 if I am using two accounts. Cannot find any documentation on this and cannot speak directly to ManyChat

I’ve been following the prompts to connect my Instagram account as a channel to ManyChat, as I can see the ManyChat connection on my Instagram account, but it doesn’t appear on ManyChat, and everytime I go through the setup process I get told that an access request has been sent to the owner of the account, which is me.I had the emails asking to approve access, and have also followed this procedure accordingly, but still there’s no IG account in my ManyChat channels.How do I fix this?

Mancychat stort reactions arent triggerin automation. only story responses.

When manychat messages are sent out after people commented under my reel - 90% of people don’t even open/don’t see them, why is that and how can I fix this? My automation itself works fine, it’s tested. But most people don’t even see my message.

If a user who used a keyword in a comment does not see the automated dm message on Instagram because it is blocked in his account settings, can I automate a comment (in response to his comment) in which I ask him to change the settings?

Please help. I just signed up for the free account and tried connecting my Facebook and Instagram accounts to the system. It is looping and asking me to set up the account even though I have, and I've tried this on my phone and laptop 3 times. I've looked in "accounts," and it says there is no account there. It prompts me to add an account, and I click the blue button, and it takes me through the process of adding an account again! What am I doing wrong? Can anyone advise?

Hello 👋Since there’s some sort of API issue with Meta for Facebook scheduled posts, it’s impossible to select a specific post inside an automation (comments growth tool) that was scheduled via Meta Business suite.So is it possible instead at least to have an option (that is available for Instagram) to enable it for Next post/reel?That would be super helpful 🙏

Hello,I would like to set up a chatbot on social networks for several of my customers. How many chatbots can I create with one account?And is it better to have a single manychat account with all my customers or must each customer have their own manychat account?Thank you 🤩

Can a knowledge base be added to a ManyChat AI flow?

Hi there! I am trying to figure out how to create an automation that prompts our followers to subscribe to our newsletter in order to receive an exclusive piece of content. I also want to people to put those people in a segment. Any advice is welcome!

Hi there! For the past 4 hours I have been working on try to fixing my automations for comment reples on my instagram. Before today they have always worked with no issues. It says that the automation is published and live but when someone comments they do not get a DM or a reply to their comment. I have disconnected my instagram from Many Chat, refreshed permissions multiple times, and done everything I know to troubleshoot. Still not working. Is there a bug or what can I do to fix this problem?

After changing email of an account I cannot login to my own account due to Autologin to facebook.How can I login with my email saved in my account?

I want to create a subscriber without creating the Whatsapp contact as I won't need it.I am entering the Phone and Email which are the data I will need, but I receive an error message requiring me to add WhatsApp.I understand this is an API issue. 

When connecting to your account, Instagram shows an error - access for this page is denied

OK.  MY AUTOMATION STOPPED AND I WAS TOLD BY SUPPORT TO REFRESH PERMISSIONS BUT I CAN’T FIND THE BUTTON?  I CLICKED “HELP” AND IT IS NOT THERE AS SHOWN IN A SCREENSHOT BY SUPPORT. 

My main account is my personal page and my business is a different profile. I’ve logged in and set up ManyChat with my main account, but it’s only linking to my personal page, not the business account which is what I want. HELP!