General Q&A

Configurei o CRM KOMO, mas fiquei sabendo que ele poderia acabar banindo minha conta por não ter integração com o Manychat. Queria saber caso alguém consiga me ajudar, qual o melhor crm de direct para controlar fluxo de leads e que eu não corra rsico de ter a conta banida. Valeu galera, gratidão!Inglish version: I set up the KOMO CRM, but I found out that it could end up banning my account for not having integration with Manychat. I would like to know if anyone can help me, what is the best direct CRM to control the flow of leads and so that I don't run the risk of having my account banned. Thanks guys, gratitude!

Can anyone help me? I am wanting to advertise in other Facebook groups that allow advertising and I was wanting to know if I can connect ManyChat to these posts or does it have to be directly from my business page? Since I was going to be posting in many different groups, I wanted to make things easier then having to constantly check the posts. 

Hi, i have a basic flow based on buttons.When a user writes to us on whatsapp is propted with welcome message and buttons to ask what it needs. If the users press the SALES button i whant to assing the conversation to the sales agent (i know how to do that) but also i want that the sales agent to join the conversation on his private whatsapp number. Is there a way to do that?

Hi Community! Hoping someone has experienced this issue and can lend some advice.I have ManyChat set up for my IG business account. I’ve tested it multiple times from multiple accounts (mine & my husband’s) and it works great! However, I’ve noticed ManyChat is only auto responding on my business acct to accounts I’m connected with on my personal account.Has anyone experienced this? How do I fix it? Thanks so much!

Attached the same Instagram account to ManyChat twiceI can't use the first one, but it's paid for ProI can use the second one, but it's Trial.Even though it's the same account.What's the problem? 

EU CONSIGO PAGAR COM CARTÃO DE DEBITO OU PIX ?

I read I could use a Messenger chatbot to bulk private message my group members after downloading a CSV of my group member’s IDs (and all their profile info), using a the Group Extractor Chrome extension. Does anyone know anything about this? Next step? Thanks! 

I got a new instagram and since then my many chat has gone wild. infact i have gone back n forth with trying to reset accounts. deactivate the 9 whole yards. and I cant get it to work again!!!!!!!!!!! So frustrated with no support. can I do like a factory reset start from scratch where  many chat doesnt recognize me when i try to sign up again. Ive spent 7 hours on this today I would love some suggestions

My main target channel is Whatsapp. Is there a workaround to receive payments via Whatsapp? Templates, guides welcome. I’m sure someone has figured this out already. Thanks! Oliver

Olá, queria restaurar os fluxos da minha conta, excluí-os acidentalmente :( Conta:thamiresvmoura@gmail.com

Hello any one can help me how i can set the replies with new followers? 

Unable to see user input replies in my Instagram DM. For example, when asking for the user’s name and email, I cannot see the user’s response. Is anyone else having this issue?? It’s happening on Instagram and I’m wondering if it’s a manychat issue or meta issue.

Hello, I don’t understand how to respond to a comment on instagram under a post or a reel without sending a direct message, as I have a restaurant and just need to respond to customers who have some question about my restaurant.Can you help me ? 

Hi All!I have been experiencing trouble connecting Manychat to Instagram. I followed all of the steps from blog below, created by the community manager and it still not working. I am not sure why and would appreciate some help.Thank you! Blog post -  

I want to send a specific messages to people who comment on a specific post but before sending message I need to check if it’s following me or not . if yes » send message if No » send a message to follow me + button to refresh check following status  any idea ? 

I went to add my Instagram on manychat I accidentally deleted my Instagram. How do I recover this account and add it again? 

When I signed up I was offered a list of all the accounts I managed to give access to for various things FB, IG, Ads etc.  I switched them all off apart from my own account initially as I wasn’t sure how i would use it but now I would like to use it for the other accounts I manage, can I go back and change my preferences and allow access to some of the accounts I manage?  At the moment I can add them but they show up as separate accounts which all require a paid scheme. If I change the access would more accounts be under my name? If anyone has any intel on how to do this, that would be great. Many thanks 

hiI built a scenario in the Make software, at the end of the scenario the custom field in ManyChat changes, and this should trigger Flow in ManyChat to send a message to the specific contact (a template message or a regular message depending on the time frames). The scenario runs one after the other for 7 contacts (7 contacts are supposed to get the flow start).In manychat it seems that the number of runs of the flow increases, but in practice no message is sent. Sometimes one of the 7 messages is sent (to me, to the phone number of tests) but not to the other contacts.Anyone have an idea why? There are no errors in the log view.Is there any limit to starting Flow? Need to wait a few seconds? 

Hello community. It’s god to be here :) I just wondered if anybody else had ever experienced an issue with their organic post reach on Instagram after activating an auto-responder bot (for messages only)? We’re trying to figure out why our reach/impressions dropped significantly, and from the process of elimination we can see that the bot was activated at the time when reach/impressions started dropping. Has anybody else experienced this issue (and if so have you got any tips to overcome it?) Thank you!

Can I get the whatsapp number of user who are sending messages to my bot, without a custom field? I already searched for this funcionality, but I didn’t find anything. I need to get User phone number when he talks anything with my bot.

Hey Guys,i built an automation for whatsapp, when a user say hello or something like that the flow begins.i want that after a session like this begin, the word “hi” will not trigger the flow again, until tomorrow for this user.only if 24 hours passed and the user say “hi” then the flow will start..how can i achieve that?

I am designing my first sequence and I want to collect emails of account users after they respond to a reel with a comment.The sequence looks complete but when I test it, the final action sends out the final message about 40 times.I don’t understand because it looks complete. I’m finding this platform pretty complicated to use.Any feedback or help please?

I found probably an old article of ManyChat that you could add products manually.I can find this option now on the Admin page on Manychatwhat i want to achieve is that my agents that responses to customers on whatsapp would have the catalog of products that we have on Woocommerce site, and could with 1 click to Share/Recommend a product to a customer how can we achieve that?Thanks :) 

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments? 

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?