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nevvolUp-and-Comer

asked in General Q&A

Dynamic Audio Messages on Whatsapp

I am creating an audio newsletter on Whatsapp. The user would type a certain keyword in order to receive it. Manychat doesn’t have a dynamic content block for whatsapp. And using custom fields to save the link of the audio file is rendered as a url not a media file on Whatsapp. Is there any other way to use dynamic content with audio messages?

161

10 days ago

livelikemad.coChat Surfer

asked in General Q&A

DM automation not working

Hi there, I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

I can’t see my instragram account when I log in on webpage (Only I can see it on app)

I signed up manychat a few months agoand I have used it well. But now I can’t see my instagram account when I log in on safari webpage or PC webpage Only I can see my instagram account and all the automation setups when I use the manychat app. As you know, if I wanna upgrade it to pro version, and pay for it, I have to do it on webpage But I can’t find any data when I log in on webpage Please help me asap Thank you

11 days ago

Tati Panato

asked in General Q&A

Como resolver a duplicidade do caminho alternativo do fluxo?

Pessoal, boa tarde! Consegui criar um fluxo que ficou funcional para o meu negócio, muito obrigado! Estou com uma dúvida: Como resolver a duplicidade do caminho alternativo do fluxo? Criei o fluxo, coloquei a tag (iniciou a automação) no início do fluxo, como ensinado e tudo certo!Quando o Lead passa pelo meu fluxo e recebe tag, posteriormente ele envia uma palavra que aciona o meu fluxo, só que dessa vez, ele é direcionado para o meu outro fluxo, com outras opções, etc. Como evitar a repetição desse “outro fluxo”?Nesse outro caminho que envio as pessoas que já receberam a tag inicial dou a opção delas escolherem voltar para uma determinada parte do fluxo, ex: 1. Já preencheu o formulário de saúde.2. Qual região do corpo ela deseja fazer o procedimento.3. Já enviou foto ou vídeo da região. Essa parte funcionou perfeito! O que não funcionou é a outra opção: Já sou clienteEsse botão tem a tag também, normal!Os dois caminhos:1. O lead recebe uma mensagem perguntando qual é o problema que

11 days ago

Eliranc4

asked in General Q&A

i am trying To set up an automation where every unanswered phone call triggers an automatic WhatsApp message

I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.Issues I am facing:WhatsApp message is not being sent, even though the process completes successfully in Make. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

Newsletter flow along with sending specific Message by following on Instagram

Hi all,Hope you are doing well.This is my first post.I need an assistance to create a flow as per below requirement.I want to send a newsletter to our subscriber using the Klaviyo. When user click on the newsletter and follow us on the instagram, after following if user sends a specific message then we want to send a message.if user following and not sending a message then want to send the user a follow up message.If user followed but not sending a message then want to send the follow up message to send the message.Can you please assist?Thank you

Hello im trying to add an audio in many chat response to an instagram directbut anything i do it gives me " Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'. "I used m4a, mp3, wma but still nohow should i do it?

4607

12 days ago

xtezeliUp-and-Comer

asked in General Q&A

Make > Manychat > Cody integration . ERROR 400, Only respond 1 user at a time.

My chatbot uses Cody AI to anwer whatsapp. The bot works but when a new user comes to chat it bugs out. Gives this error and make integration stops.

607

12 days ago

rfung76Up-and-Comer

asked in General Q&A

Removed Manychat but it still shows bot answer options? How to remove?

I disabled and removed manychat from my fb page, but it seems users still can see the automation options (but of course the bot no longer reacts to it). How can i clear the options users see when they message the page? Help!

242

12 days ago

JackBUp-and-Comer

asked in General Q&A

Button for starting step doesn't click; causes insta to refresh screen

Thanks for your thoughts -- My comment automation isn’t working. The first reply comment button does not function.When I test it from another account (associated with the account I’m using with ManyChat) nothing happens. The screen refreshes and that’s it. ManyChat doesn’t register that the link was clicked.It works fine in the simulator but not live on Instagram. What’s up with that?

Automating Thai messenger workflow with AI?

We're looking to automate our Thai Facebook Messenger-based e-commerce workflow using ManyChat's AI integration. Our shop is based in Thailand, and all customer communications are in Thai language. 1. When a customer sends a product image: - AI should recognize the product from our database - Check stock availability automatically - Answer basic customer questions in Thai - Send order details (price, delivery info) using predefined Thai language templates 2. When customer sends payment: - AI should recognize Thai payment slips/confirmations (from local Thai banks) - Send notification to admin for payment verification - Once admin confirms payment - Send automated thank you message to customer in Thai Does anyone have experience implementing similar automation with ManyChat's AI integration in Thai language context? Specifically looking for:- Best practices for image recognition integration with Thai product descriptions- Setting up automated stock checking- Thai payment

100

13 days ago

TAMYUp-and-Comer

asked in Chatboteros en Español

soy nueva ya tengo todo activado en la automatizacion esta publicado

Pero no me funciona el chat, ya esta todas los botones activados cuando una persona debe enviar un mensaje y esta el automatizado cree algo sencillo de 3 pasos porque estoy primero por confirmar si sirve o no :c alguien que me ayude ya he visto tutoriales y todo hasta a chat gpt le pregunte y sigo con el mismo problema, todo esta en verda esta publicado en vivo pero no sale en el chat las opciones. DE ANTEMANO MUCHAS GRACIAS

13 days ago

mybodymind

asked in General Q&A

broadcast does not work

hey :)I need some help with my first broadcast. I would like to send a broadcast to contacts that opted in for whatsapp and have a tag. The contacts opted in 5 days ago. Als far as I can read, I have to pay for every Whatsapp message because I write them > 24h. I should have enough balace on my account.Anyway: I started to braodcast, my taged customers got untaged (as I wanted it), but not one single message was send :DHas someone any idea?RegardsDominik

I'm currently working on updating my ManyChat account and I'm looking to change my profile picture (the avatar icon similar to WhatsApp's profile photo). Could anyone guide me through the process of updating this icon on ManyChat? I've looked through the settings but can't seem to find where to make this change. Any help or guidance would be greatly appreciated.

Problem with ManyChat in live stream

I've been using ManyChat in live streams, but usually the broadcasts go offline, and I need to start a new live stream. Has anyone else experienced this problem or knows how to solve it?

14 days ago

IdanUp-and-Comer

asked in General Q&A

WhatsApp unable to send messages

Hi, I created an automation for WhatsApp, and it is not working, even a basic automation.Then I tried to send a message manualy and I got this issue:I bought this buissnes number from manychat.

282

14 days ago

wisdom_withinUp-and-Comer

asked in General Q&A

Message not sending in flow after they've been tagged

Hello, I'm new to ManyChat and struggling to see why this flow isn’t working. They click the button and get tagged and then it’s supposed to send a message to those who are tagged, or if they don’t click the button they don’t get tagged it should send a follow up. I tested it and got tagged but nothing happens after that. It seems nothing is happening after the yellow action box. Where did I go wrong?

SOMEONE USED MY CREDIT CARD HERE

Guys I'm here because someone stole my credit card and used to buy something in this website so I need my money back, if someone can call the support will help a lot

120

14 days ago

Arman ShayanChannel Explorer

asked in General Q&A

Telegram User Id

Hi dearsWe want to get the Telegram User ID, but it's not available in the contacts. Also, when I create a new Flow with row insert, it doesn't export all the user IDs.Is there a place where I can get them? Why does it not export for everyone when I set the filter "Telegram User ID has any value"?

221

14 days ago

Jenifer JaraUp-and-Comer

asked in Chatboteros en Español

Accesorios y suplementos deportivos - Restricciones

Mi cliente vende suplementos y accesorios para deportistas qué restricciones tendría con Many chat si quiero automatizar su negocio y hacer campañas, mejorar el flujo de ventas y atención al cliente

Clicking the "get updates" button to subscribe to the list fails

Hello, I recently sent a message to a customer to sign up for the list. But the customer clicking the "get updates" button is not recognized and the message stops there. Please help me fix this problem. Thank you Manychat

galtsevUp-and-Comer

I was kicked out of the site, I can't log in through my email, it says that the account doesn't exist, can you tell me what's wrong?

Instagram without Facebook

How to connect Instagram without using Facebook?

Can't Connect my Facebook Whatsapp Account

Hello Experts,I have signed up to manychat but unable to connect my Whatsapp account.It was connected to another business solution provider same like manychat and it was working fine there.I have even deleted it from other Bot account to test in Many chatSee below screenshot

Conflito entre Fluxos

Pessoal, tenho um fluxo de atendimento padrão onde o Gatilho é ‘’se o Usuario enviar qualquer mensagem ele entra nesse fluxo até ser direcionado a um agente” Porém eu faço alguns disparos em massa também, usando um outro fluxo, e ontem percebi que no meio do envio que eu disparei, uma cliente respondeu algo sobre o que eu enviei, mas acionou a outra automação, qual condicional eu utilizo para isso não acontecer?

131

15 days ago

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