Unanswered questions

Hi! Im trying to create the new automation to autodm new followers and it asks me to update my permissions. The it takes me to this page but it allways throw an error.  The error says > You can't log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account.

Hi,I got different invoices from Manychat but they don’t have my Tax Number on It and I need the invoices with it, how can I ask to get them correct?

Alguém sabe o que fazer?  

Olá a todos,Estou com um problema persistente na minha integração entre ManyChat (Fluxo) e Make.com (Cenário). A lógica no Make está funcionando perfeitamente (a planilha é atualizada e o Router decide o caminho), mas o ManyChat não está exibindo a mensagem de resposta.1. Ó Problema: Quando o Make envia a resposta (seja sucesso ou falta), o bloco de mensagem no ManyChat (que deveria expor {{mensagem_reserva}}) mostra apenas uma variável vazia ou de sistema ({{cuf_13809468}}). 2. Minhas Configurações:MAKE - Resposta Webhooks (Sucesso/Falha): Configurado para enviar JSON com a chave mensagem.JSON{"mensagem": "Reserva confirmada! O quarto {{1.quarto}}..."} MANYCHAT - Solicitação Externa (Mapeamento de Respostas): JSONPath está $.mensagem e está mapeando para o Campo Personalizado de Uso mensagem_reserva. MANYCHAT - Bloco de Mensagem: Configurado para expor {{mensagem_reserva}}. Fluxo: Solicitação Externa (bloco amarelo) $\seta para a direita$ Enviar Mensagem #9 (bloco verde). 3. O que

Hello, I have reached out to an agent for 2 days straight and no one has responded. I have changed my permissions, refreshed permissions, and tried to set up a dm automation for my FB and IG accounts. They still don’t work. Not sure what else to do other than reach out for more help or find another DM automation platform.

My account gets an error once a week saying I can't see other people's followers. I've talked to Meta about this, but they don't know the reason. Could this be related to Manychat? Are there any people who have experienced this before? There are no restrictions on my account.

Hello! Normally, I use only one ad for Fb and IG. Since connecting many chat I have to create two separate ads: one for FB and another for IG. This is because Manychat doesn’t connect to both platforms in the same way. This is a huge issue as it doubles my business expenses. Advice on how to mitigate this or get around it? Anyone else figure out a solution around this problem?

Any updates on when Tiktok will have Reply to Comment followed by DM and have a button that is clickable in DMs?Unfortunately I feel ready to leave Tiktok to rather go all in with Facebook because of the lack of this but if it’s something that’s coming out in a week or two, I’ll stick around lol. Also, someone from your staff told me it was going to be set up this year, just didn’t know when. Is that still the CTA, that it’s for this year for sure?Thanks! x

I’m unable to reconnect my Instagram Business Account (@bencorde) to ManyChat because the Meta authorization page only shows the Instagram login, not the Facebook login required for the new API.Every time I click “Update your Instagram permissions to say hi to new followers,” it sends me to Meta’s “Authorization Request” screen → I log in with Instagram → and get this message:“You can’t log in with this Instagram account. Try using a Facebook account that you know is connected with this Instagram account.”I’ve tried everything — clearing cache, different browsers, devices, removing/re-adding ManyChat in Business Integrations, confirming admin access, and linking my Page + IG correctly.The issue persists because my account is still connected via the old Instagram OAuth API, which Meta deprecated in 2024.ManyChat chatbot confirmed the old API connection (ticket #399766) and said the issue needs manual migration to the Unified Instagram Onboarding Flow — but I haven’t received a response.

When I try to do this feature it asks me to “Update Instagram permissions” when I sign in to my Instagram account I keep getting the same error message (see screenshot). Has anyone found a work around or a way to fix this? I have my Instagram connected to my FB account to and tried logging in through FB as well but still getting this message.   

Can someone watch this video and help me understand why I can not connect to my IG account to send DM to new followers? www.loom.com/share/11e93fb15d2349d9ba3858f4e27e9b33?from_recorder=1&focus_title=1 Thanks!

Hi allMC tells us to setup CAPI so that it connects to an engagement campaign that uses ‘message destinations’https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration MC support has confirmed to me that only engagement campaigns work (not sales or lead campaigns) My problem is that Meta support says that CAPI events will not be used as optimisation signals for an engagement campaign with message destinations (CAPI events will only be used for reporting). See 2 attached screenshotsCan somebody please tell me. Is meta support wrong? Or is it really the case that ManyChat CAPI events do not actually optimise the results of the engagement campaign?

I’m using many chat only for Instagram and I have so far less that 100 followers atm, i’m just starting, my understanting is that below 1K manychat is free, but when trying to set a second automation using same features it prevent me to do it. Just want to know if the free plan allow to do all the automations needed without any restrictions. Thanks

Hi, i'm running Dark posts Ads since may 2024. Inviting people do type specific key words so they can receive an auto-reply. i just noticed it's not working any more for dark posts (only for posts on my grid). Any one facing the same?

Hi so as part of my Instagram DM automation, I’ve implemented the AI step to engage with commenters, and hopefully lead them to my monetized content. The number one complaint I get is the AI instantly answering, and I have not yet figured out how to fix this. I am not connecting it to chatgpt or anything. Everything else is working well, but its a shame as this (allong with little to no chat context/memory) seems to ruin the user experience. I would appreciate any help or workarounds.

The countries that can use coexistence has been updated. Manychat doesn’t show this should I still try to set it up? (From the UK)

Hey so my sms trigger this was working, but its not working anymore, my account is on trial, also I have done 10dlc and verfied everything, retried after 2 days, still its not working, it was working VOIP messages, but it triggeres but message is not sent, checked twilio the logs are not there for outgoing, anything that can be helpful not sure why? and how do I contact manychat team????

How do I make it so I can send a reel link through IG dm’s with manychat and it actually take them to the app instead of the desktop? I have tried a lot of things but nothing is working.

Hi everyone!I'm looking for a way to make my WhatsApp AI Agent automatically detect and know the current date and day of the week. I need it to update itself day by day without manual intervention.Specifically, I want the AI Agent to:- Know the current date (e.g., October 30, 2025)- Know what day of the week it is (e.g., Thursday)- Be able to answer questions about tomorrow correctly (e.g., if someone asks "what day is tomorrow?" it should respond "tomorrow is October 31, 2025, and it's Friday")Is there a way to achieve this within ManyChat itself, without relying on external tools or integrations? I'm looking for a solution that automatically updates every day so the AI Agent always has accurate date information.Any suggestions or guidance would be greatly appreciated!Thank you!

Hi, Contacts are not showing up, even after typing the name. In the contacts section is there, I tried also sending more messages to that account but still not showing up. What’s the problem?  

When I progam an automatic message in Instagram, it just let me add a link but not a pdf document. How can I do that?

For the past month, my Instagram ads have been duplicating. We have gone through it multiple times and confirmed that we only had 159 people message but meta is saying 270 people. As you know that is a really big difference and can affect the cost of the ad by double.  They are saying this is an issue with manychat. I've never had this issue before, I've been using this for months now. Has anyone else had this issue? They were basically refusing to help me because it's not their problem. They're saying.

Hi everyone,My Instagram DM automation was working fine before, but the messages weren’t being delivered to the Primary inbox.I added the opt-in, and it seemed to work at first. However, now no messages are being sent when people comment on my posts.Is there currently an issue with Instagram automations?

Hi Guys, I have recently did everything to set-up the Manychat New Follower message feature. The full workflow has been set-up and in my settings it seems to be connected. However; It is not actually sending out the messages even though it states so. Please see the images below. Any help would be great!  

I'm trying to connect this new automation on Instagram, but it's not working.A window pops up saying “Update your Instagram permissions to say hi to new followers.” When I click on the “Update Permissions” button, the business.facebook.com login page opens. I can't log in through Instagram; it kicks me out and says “You cannot log in to Instagram using this account.” Logging in via Facebook simply redirects me to the page I was on before.Please advise how I can grant permission and connect this automation.PS: This is a Meta company page, and I am the manager. All other Manychat features work without any problems.