Trilce nos compartió oro... ¿Qué más te gustaría aprender de ella?
Hi ManyChat team and community,I’ve encountered a serious issue with Instagram automation flows in ManyChat: When users click a button with a link (set to open an external URL), they are not redirected to the target website.Instead, the button click opens the Google Play Store page for the “Threads” app by Meta. I’ve personally taken a screenshot of my own Android device showing this behavior.This is not a misconfiguration – the button is correctly set with an external URL. (Button opens external URL correctly with IOS) I’ve received multiple complaints from followers who can’t access what I promised. Thanks for your attention!
Hi all - I created an automation that is having an issue. The second button sent [after someone clicks the ‘Send me the link’ button] opens Threads and prompts to download Threads instead of the link I plugged in to a landing page. Is this happening anyone else? How do I fix this??
I’m using the Last Interaction Whatsapp System field to send it via message to the user: But it is showing the time as if my timezone was UTC+0. It isn’t taking into account my personal timezone at all, which is configured here: How could I fix this?
ayer en mi app de manychat todos los mensajes pasaron a cerrados de manera masiva, y esta un poco bugado, quisiera saber si es algo que actualizaron o es algo particular en mi cuenta?
¡Hola a todos! Soy nueva en Manychat y ayer lance una automatización, desde la computadora aparece el botón “empezar” pero si intentó escribir desde mi teléfono, no aparece la opción. ¿Alguien sabe por qué o si tengo que moverle algo a manychat para que aparezca en dispositivos moviles?
Aparece esta mensagem. Não faço ideia como resolver.
tại sao tài khoản của tôi lại bị hạ xuống bản free trong khi vừa thanh toán hôm 3/7/2025?trên thông tin hóa đơn tháng 6 báo là 11 hết hạn pro, nhưng trừ tiền từ hôm 2/6. sang đến tháng 7, tự động trừ tiền từ hôm 3-7, nhưng đến hôm nay vẫn chưa thấy thông tin hóa đơn trên tài khoản, và tài khoản bị hạ xuống bản free. mong ad xem lại giúp mình ạ
How can i make the flow show in (Request messages ) only . not for all accounts even old one.
Aquí tienes una redacción concisa y clara para la comunidad de ManyChat en inglés:Hello ManyChat Community,I'm experiencing an issue where my automations are not triggering on one of my ManyChat Instagram profiles, despite having already updated the Instagram permissions.Has anyone encountered this problem or found a solution? Also, could someone kindly guide me on how to effectively contact ManyChat's technical support team? I'm having trouble locating a direct contact option.Any help would be greatly appreciated!Thank you in advance,
I have two separate PRO accounts on Manychat. One account is working fine, but the other is not registering any of the comment to DM automations-- whether they’re my older ones that use to work or new automations I’ve just created.I’ve refreshed my account connection and received confirmation from Manychat that it has been connected properly, but the automations still don’t work. It’s unfortunate because I use this for business and I’m receiving hundreds of comments, but none of them are receiving the link. The contact list is still under the 2,000 mark too. Can anyone help me?? Thank you!
A pesar que estan conectadas mis paginas de face no puedo automatizar, no me sale habilitada la opcion solo aparece instagram, ayudenme por favor
I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way?
Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso?
Tenemos una configuración de un AI Step que pide datos para agendar una cita, estos datos luego son enviados a Zapier. Estaba funcionando sin problemas hasta el 6 de julio de 2025 aproximadamente. Luego de eso, ya no guarda los datos que el usario proporciona, solamente guarda un campo al final de la conversación y lo guarda mal. No hemos hecho cambios de ningún tipo en el flujo desde hace meses, entonces sabemos que no fuimos nosotros los que causamos el error. Por qué funcionaba sin problemas y ahora ya no funciona? Qué cambió? Alguien que nos pueda ayudar por favor. El usuario da el número pero no lo registra, tampoco el correo.Objetivo de AI Step Configuración de pasos, siempre funcionó hasta 6 de julio de 2025 aproxConfiguración de pasos, siempre funcionó hasta 6 de julio de 2025 aprox Cuando los datos se envían a Zapier y luego Excel, llegaban completos, ahora no, ver imagen: Ya no llega Email, Phone ni Topic de los campos, solo Nombre
We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step GoalStep configuration — it always worked until around July 6, 2025.Step configuration — it always worked until around July 6, 2025.When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:Email, Phone, and Topic no longer arrive—only Name.
I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help!
Why can't I click the connect button when my MANYCHAT account wants to connect to other FB accounts?3Q
What's the easiest way to automatically send a Whatapp template from a Albato lead to ManyChat?
I have created a manychat flow to collect emails and add a contact to AC. The firstname (or last) is not showing for AC. I have tried workarounds via chat gpt’s help to no avial. What can I do?
I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Is there a way to do this without having to rely on a third pary like Zapier?Thank you.
Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response. The automation is on and pointing to the right post. Any advice? https://www.instagram.com/reel/DKfEhWsAjBL/
Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?
I have an automation that’s live. The automation collects people’s email addresses. I want to add a step to the automation where the email addresses get passed on to my klaviyo account (I’ve already successfully set up the klaviyo-manychat integration). But I don’t see anywhere to add a step. Can this only be done before an automation is live? Everything I read says you should be able to add a step to a live integration, so I don’t understand why Manychat is not displaying the option for me to add a step.
Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try. Thank you! Elena
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