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Hi. This is happening for three days now. Using FB messenger for my automations. The buttons work when I'm clicking it from the business suite page, but on the customer's end everyone of them claim link is not appearing. I confirmed that my links doesn't work well. In fact it perfectly fine the previous months and I haven't changed configuration since. I checked all aspects, status, and it seems eveything should work as it suppose to. No problem in my settings and payment. Buttons which contains link cannot be accessed by customers. Nothing happens when they click the button.
Olá pessoal. Eu tenho uma conta PRO a muito tempo, porém não sei o que aconteceu que ela não quer mais funcionar.Eu estruturo as mensagens, as automações bonitinho, publico, fica aparecendo que está ativo, mas quando alguém comenta a palavra chave em uma das nossas publicações, simplesmente não funciona. Nesses últimos meses fizemos uma campanha de carnaval, programamos as automações para as lives e advinha, não funcionou.Não sabemos o que fazer, mas se não resolver o problema vou ter que cancelar e encontrar outra plataforma que atenda essa demanda da minha empresa, pq estou perdendo vendas e otimização de tempo com a falta de funcionalidade dessa ferramenta. Conta - leudair.vinter@gmail.comLeudair Vinter de Farias
Tenho trabalhado em uma automação com o Manychat há um tempo,mas agora estou enfrentando um problema ao sincronizar informações do Google Sheets.Quando uso a função “Get Row by Value”, as configurações que faço para importar os dados não estão sendo salvas corretamente.No passado, eu conseguia fazer isso normalmente, mas já faz pelo menos uma semana que parou de funcionar completamente.Vou exemplificar:Eu seleciono a planilha, escolho a busca e tudo mais como de costume.Mas, depois que clico em “salvar”, quando volto para revisar, as informações de quais dados o Manychat deve puxar da planilha simplesmente desaparecem — como se eu nunca tivesse selecionado nada. Estou fazendo algo errado? Ou é um problema na plataforma do Manychat?
Hello everyone!I’m new to the community and have been studying how to develop an omnichannel chatbot for the company I work for. I had previously tested a simpler tool but quickly realized the potential of Manychat to centralize and replace almost all of the company's marketing solutions.I’ve been exploring the platform for a few days now and making adjustments for the new bot. However, I’ve encountered some challenges. First, the lack of a field to use equations or code for handling variables, as I was able to do in the platform I used before. From what I understand, this has to be handled via API instead.But now I’m stuck on another issue. I use Google Sheets as a temporary database to retrieve old orders or product recommendations for personalized orders.When trying to use the "Get Row By Value" feature specifically, the fields where I match the Google Column Titles with Manychat Data are not saved when I click Save. When I reopen it, I see the same fields filled in as before, but a
Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window. We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!
Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”
When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?
Is anyone also having problems saving streams that start with click on instagram ads?Manychat doesn't allow to have that same stream can start with comment to a post OR click on an ad.I would really appreciate your answer!!!!
When I try to log in with Facebook, the following error appears:{"0":"Access denied 1922391228087659","state":true}Does anyone know how to solve this? I've already deleted the browser cookies but it didn't help.
I’ve been having this issue on mobile and would like to suggest a simple change that would greatly help with lead filtering: adding the option to filter conversations by TAG on mobile. We have this feature on desktop, but it's missing on mobile. It would be crucial for better performance.
I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help
I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer Is there some feature to achieve it ????
I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?
Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.
How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :)
JOTFORM links (pre application form) are not working within button URLs for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense
hola por favor ayuda, cuando voy a configurar el canal de whatsapp en manychat me dice que whatsapp deshabilito mi cuenta de meta por politicas de comercio, pero en soporte de whatsapp me dice que el numero de whatsapp esta bien sin ninguna restriccion, en soporte de meta igual y mi numero de whatsapp bussines en nuevo y recien activado, por favor ayuda
I started using ManyChat last week, and it has been wonderful up until the past couple of days. Yesterday and today my automations don’t seem to be working quite right. My automation will be sent when someone comments on a post/reel. The DM seems to be sent just fine, but the public comment replies aren’t working anymore. Has anyone run into this issue? Is there a fix?
Hi, We are not receiving WhatsApp messages through WhatsApp Automation. Need help what to do & recover message which I was not able to receive.
Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i
Olá, pessoal! Tudo bem?Vi recentemente algumas soluções incríveis aqui na comunidade mostrando como responder automaticamente a mensagens de voz do Instagram usando o ManyChat integrado ao ChatGPT.Estou tentando montar uma lógica parecida, mas para o WhatsApp.O desafio que encontrei é que, diferente do Instagram, o WhatsApp não preenche a variável “Última Entrada de Texto” com a URL do áudio quando o usuário envia uma mensagem de voz. Por isso, estou com dificuldades para detectar quando o conteúdo recebido é um áudio, e assim acionar o webhook para transcrever e gerar a resposta via IA.Já tentei capturar dados com o webhook no n8n, mas o ManyChat não parece enviar nenhuma referência à mídia de áudio nos dados recebidos do WhatsApp.🎯 Alguém da comunidade já conseguiu contornar esse comportamento no WhatsApp? Ou teria alguma sugestão de fluxo alternativo para detectar e tratar esses áudios automaticamente?Agradeço muito qualquer insight! 🙏
Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.
I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.
Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?
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