Ask and troubleshoot

Hola comunidad, Tengo un problema: Tengo las automatizaciones en manychat activas pero no funciona el disparador. Anteriormente ha funcionado correctamente y ha disparado 892 veces correctamente pero dejó de funcionar y nose cuál es el motivo y como lo puedo solucionar, he intentado crear automatizaciones nuevas pero tampoco funcionan. Tengo el plan PRO con disparos ilimitados.

I’m trying to send broadcasts out to different tags using the target audience feature. It has previously worked, and now it is not sending to some of the users in the tag. For example, if 100 users are in a tag only 5 users get sent the broadcast. Any ideas why this would be happening? 

I want to start Manychat and automation on my Instagram and this is the page. It show me👇 Show me like it there is error. Please help me what to do. Someone know this problemאני רוצה לחבר את האינסטגרם אבל זה מראה לי שגיאה

I’m trying to use auto reply to my stories but i can't find my recent stories idk why so anyone knows how i can find my recent stories 

Hi all—hoping someone here has tackled something similar or can steer me in the right direction. I’m trying to build an automated reposting and messaging agent for my wife’s affiliate videos using Make, Manychat, and a few AI tools.Here’s the setup: My wife creates ~5 TikTok videos per day, each promoting one product from the beauty/health space. Each TikTok video includes a link to the TikTok Shop product.  We have begun cross-posting to Instagram reels and want to set up a comment-to-DM link automation for these videos, to route the commentors to the TikTok shop product affiliate link Here is the problem:She has thousands of videos, reviewing hundreds of products (meaning hundreds of affiliate links).  Each video comment has a unique codeword and affiliate link Setting up a new automation for each of these manually would take yearsThe goal:I have an Airtable

Hello, namaste ♥I'm having an issue with Manychat,The problem is: I was being charged $125 because I had nearly 20,000 subscribers.However, those subscribers are not necessary for me, so I deleted most of them.Now I have only about 6,000 subscribers, and I’m unable to delete any more — I need help with that. The last 6000 subs doesnt appear on the list anymore.Another issue is that I can’t downgrade my plan, so I had to cancel it entirely.Now I feel stuck, because I can’t reach support and I don’t know what else to do.Can you please help me solve this situation?Unfortunately, I haven’t been able to get in touch with anyone from the team or support.Thank you so much!

Hello, My company needs me to have the contact information (name and email) of a vendor so that we can use ManyChat for our large company. Is there anyone that I can place this for, otherwise we can not use the product.

Hola, a todos!!Tengo integrado mi número de WhatsApp Business con ManyChat utilizando la modalidad Coexistencia (BETA). Mi objetivo es poder ver y responder los mensajes tanto desde la app de WhatsApp Business como desde ManyChat.Actualmente, el sistema funciona a medias:✅ Puedo recibir mensajes en ambas plataformas (app y ManyChat).✅ Los flujos de automatización se activan correctamente al recibir un mensaje.🚫 Sin embargo, los mensajes enviados desde ManyChat no se reflejan en la app de WhatsApp Business, ni los ve la persona que inició la conversación. Es decir: El flujo se activa (ver imagen adjunta), pero los mensajes automatizados no llegan al cliente. Tampoco puedo enviar mensajes manuales desde el panel de live chat en ManyChat. Solo el mensaje original envia

Olá pessoal,Minha página já trocou de nome algumas vezes e esteve conectada no ManyChat com outro nome. Depois da mudança do meu negócio e do @ da página do FB/IG eu conectei ela aqui e criei uma automação de boas vindas. Porém, depois de uns dias o maychat começou a mandar - aparentemente - uma frase de boas vindas em nome da página antiga! O problema é que não tem nenhuma automação na minha página conectada e não consigo excluir essa mensagem. O manychat fica mandando sempre 2 mensagens: 1 da página antiga e 1 da página nova (a que é a que tá valendo)! Como excluir essa mensagem ou fazer que ela não seja enviada??? Veja: só tenho uma página conectada! Só tenho essa automação ligada: 

Bonjour,J’ai utilisé mon numéro WhatsApp avec ManyChat, mais j’ai récemment supprimé mon compte ManyChat. Je souhaiterais récupérer l’usage complet de mon numéro WhatsApp, cependant il semble toujours lié à ManyChat.Pourriez-vous, s’il vous plaît, m’indiquer la procédure à suivre pour libérer mon numéro de votre plateforme afin que je puisse le réutiliser normalement sur WhatsApp ?Je vous remercie par avance pour votre aide et votre retour rapide.

Does anyone used Full Contact Data variable in dynamic block callback? i tried and it was not working with {{full_contact_data}} and giving error when we use variable {{subscriber_data}}

I am getting the notification: The server isn't feeling super-duper error 500 many chat when I press the buy button in the test flow. How do I fix this or is it a ManyChat issue?

I’ve created the automation from the account. Here evrything is connected & verified but when I’m testing from Instagram, commenting in the reel.No reply on my comment & DM is coming.Pls help

My facebook account was disabled therefore I can’t log into many chat any longer. I did make my daughter admin of my page before it was disabled. I created a many chat account under her page and it did recognize my page but won’t let me manage it from her account unless I give her permission from my manychat account which I can’t log into. how do I resolve this?  

Estou encontrando problemas na integração do Manychat e Make.Preciso pegar dados de uma planilha e criar um usuário na Manychat, caso este não tenha, e enviar uma mensagem.Utilizando o HTTP, aparece a mensagem “Validation error” ou “Token requered”.E para criar um usuário, utilizando o módulo do Manychat mesmo, aparece a seguinte mensagem: “[400] Validation error: ‘phone_number’ - To create a subscriber you must fill in at least one field: phone or email or wald; ‘warning’ - Permission denied to import wa_id. Please contact support to enable this feature. Alguem poderia me ajudar?

 Hey everyone! 👋🏼I’m building a flow where I need to make sure the bot was the last one to send a message and that the user hasn’t replied since.Here’s what I’m trying to do: I add a Smart Delay of 30 seconds after sending a message. After that, I want to check if the last user interaction happened more than 30 seconds ago (to confirm they didn’t reply and that it’s safe to continue). Ideally, I would use a condition like: 👉 “Last Interaction on Instagram more than 30 seconds ago” 🚫 The problem: In the condition settings, I can only compare using minutes — the smallest option is 1 minute. So I can’t check for interactions in the 30-s

Hello, I am the owner of the Instagram account @joaoadur and I am no longer able to access my old Facebook to disconnect my Instagram account from there, so I can connect to another one, I really need this deletion to be done.

My account was blocked for a couple of days due to payment, and I can't recover the data from the messages received during those days. I have 827 contacts in critical.   How can I get them back?

Hola a todos Alguien sabe cuál es la mejor forma de configurar los anuncios de Meta (Facebook e Instagram) que dan click a WhatsApp?Ya vi los vídeos donde se explica esto y tengo dudas de cuál debo implementar ya que encontré 3 formas de hacerlo:Configurando los anuncios con estrategia de tráfico y usando el link wa.me/…. + texto con mensaje predeterminado. Configurando los anuncios con mensaje directo a WhatsApp con texto predeterminado o keywords. Configurar los anuncios con mensaje directo a WhatsApp + FAQ’s de opciones para el cliente en WhatsApp. En estos momentos tenemos corriendo varios anuncios que llevan a nuestros clientes al WhatsApp para cerrar ventas, y queremos migrar esas campañas a ManyChat para tener todos nuestros leads integrados en una sola plataforma, gestionar mejor nuestras campañas automatizando los procesos y reduciendo los tiempos de respuesta. Gracias de antemano! 

Hola estoy buscando una guía o instrucciones para dejar de usar SendPulse y comenzar a usar Manychat con el mismo número de WhatsApp, pero no encuentro una guía o algo, Tengo un número de WhatsApp conectado a chatbots en Sendpulse y trabajo actualmente con campañas pagadas en Meta.Agradecería si me comparten alguna guía o si hay alguna observación para hacer la migración.

Hello!I’m experiencing an issue that it seems many other users are experiencing.As can be seen in the screenshot below, I’m trying to select a Scheduled Post on Facebook for an automation. However, the only 2 posts that appear are 2 posts from 6 years ago.When I try to enter the ID of a scheduled post, I get the error “Post Not Found On Facebook” as can be seen in the bottom left of the second screenshot.Is there any solution to this or an ETA on if/when this might be resolved?I have already reset my permissions, so it’s not related to that.Any help is much appreciated!Thanks a million :)AJ  

Hey everyone!Currently run FB/IG accounts for a video game title.On FB we have a Freebie URL with each post that followers can click to be taken in-game to receive free currency. We send this link out via Story posts on IG as URLs and IG Feed copy are not a good mix.I’m planning on testing an automation where if a user comments on specific FB or IG feed posts, we DM them with a Freebie link.I’ve tested this flow and it works quite well.I do have some questions about how flow affects contact limits, especially as this would be something we would use on an ongoing basis.Does a user count as a contact when they are sent the DM or only if they reply to the DM? Do they count as a contact if they don’t reply but simply click the Freebie button in the DM? If a follower is already a contact but then we do a similar automation with a new Freebie code will they count towards my contact limit or

olá sou proprietario da conta do instagram @JOAOADUR e perdi meu facebook antigo! portanto preciso que voces façãm essa exclusão para eu poder conectar meu instagram em outra conta manychat

Hello everyone,I am a newbie in Many chat. Currently I am planning to run the Health Checkup Promotion Campaign on Facebook so that I want the Facebook users to choose Female or Male option. And I want to save this information to my Google Sheet. So which option do I need to choose? Now I choose Multiple Choice but there is only question Please choose your gender only and not showing the Female and Male. How could I solve this problem? And then after this step, I want the Facebook users to choose their interested package. There will be  3 types of packages. so how to do it.. Thank you for your help

Hello [Customer Support/Development Team],I'm reaching out because the request for fetching data using the phone number is not working as expected. https://api.manychat.com/fb/subscriber/findBySystemField?phone= {{ phone }}Thank you!Best regards,