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Hola a todos, espero me puedan ayudar con mi petición, actualmente tengo un flujo muy funcional para una Taquería en donde el usuario puede ver los paquetes y seleccionar para un evento cuántas personas serán para recibir por imagen una cotización respectivamente, sin embargo cuando un usuario hace una pregunta fuera del flujo que no tiene contemplada quiero que Step AI lo conteste correctamente pero sin que se pierda el hilo de la conversación y el flujo actual.Así tengo ahorita el flujo  

The system is asking me to verify my email address before to complete an automated message. It's saying they will send an email with a link to complete the verification but I've never received it. I checked my spam too but nothing is there. Do you know how I can solve this?

Apesar de estar com todos os status de conexão ok, tanto na gerenciador de whatsapp da meta quando no ManyChat, não recebo mensagens no batepapo ao vivo. E ontem programei alguns disparos e não foi nenhum. Parece ter sido enviado mostra que foi, mas não houve cobrança e nem disparos. Alguém já passou por isso? 

As a freelancer building chatbot solutions, I’ve seen a growing demand for website chatbots. While ManyChat is excellent for Messenger, Instagram, and WhatsApp, the lack of a native Webchat option limits its use for web-based businesses.In many cases, I’ve had to move clients to platforms like UChat just to meet this need. If ManyChat introduced a Webchat feature, it would greatly improve its value as a complete omnichannel solution.Just a suggestion based on real client demand hope it’s on the roadmap!Best,Junaid Razzaq

When using the new flodesk integration and setting up an instagram comment reply does there have to be a quick reply or button hit before you can collect their email?

hi i’m just trying to do a basic set up for a comment reply on my facebook reel. my trigger is commenting the world “hello” on a specific facebook post in turn then responses a message to their dm. issue is i cannot switch the trigger “on” the little slide bar on the edit page or on the main page the trigger just is stuck on the off position. i have a pro account and have refreshed my permissions. what am i doing wrong?  doing this from my iphone.  eding to add when i try to turn the trigger on from my computer it says i cannot on the free plan. but im on the pro plan.

Hola! tengo una duda, estamos pensado en volcar nuestra cuenta a manychat, pero tenemos una duda, cual es la cuota fija que ellos cobran por utilizar la app, imagino que tendrán una cuota fija y luego los gastos de los que envio.  luego queria preguntar que tal vincula con shopify, se puede integrar con shopify para tener el chat de whtasapp en la pagina? y se puede vincular con shopify para que los clientes reciban la confirmacion de pedido por Whtasapp. muchas gracias Edu

Hola! ando un poco perdido la verdad! me gustaria  poder conectar many chat a klaviyo y tambienme gustaria automatizar el intagram con many chat y klaviyo, es decir que si many chat reconoce un mail asociado a un intagram que no esta en nuestra base de datos many chat le anime a suscribirse y se añada a nuestra lista d eklaviyo. no se si me explico

My automation for responding to a Real that sends a message worked yesterday but today it doesn't work, I tried reconnecting, opening a new automation and everything doesn't respond at all.Is there any problem?

i tried logging out and logging in (with facebook), but manychat cant find a login associated with my facebook account 

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[  {    "body": {      "status": "success",      "data": []    },    "headers": {      "date": "Fri, 31 Jan 2025 19:52:25 GMT",      "content-type": "application/json; charset=UTF-8",      "transfer-encoding": "chunked",      "connection": "close",      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"    },    "statusCode": 200,    "statusMessage": "OK"  }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

Without warning and without explanation Manychat terminated my account. Despite many requests for clarification Manychat refused to explain what “suspicious activity that violates our Terms of Service” was detected. Their response: "we cannot disclose or pinpoint exactly which term has been violated”.So Manychat just terminates an account without be able or willing to explain based on what they act.Good product, but UNRELIABLE ORGANIZATION! 

can you help me out in thi error

Hi! I need to know how to connect Zapier with ManyChat to create a listing that displays the properties I have for sale via WhatsApp messages.I set up the Zapier connection with Google Sheets, then used the "Get Many Spreadsheet Rows" action and converted the data into JSON using a Python script with Code by Zapier.Now, my question is: how can I display this information as individual messages when the customer clicks the "Buy Property" button within the message flow in ManyChat?Thanks in advance! Looking forward to your help!

Hey! So I’ve got an automation in ManyChat that sends people a DM with a link when they comment something like “ANT” on a post. Works great on regular posts. But now I’m running that same post as an ad (shows up as “sponsored” on the user’s end), and I’m just wondering—does the comment trigger still work on paid ads too? I want to make sure people are still getting the DM with the guide link. Not sure if I’m missing a step or if it works the same or if I’m just missing something 😅

When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?

Pessoal!  estou tentando criar uma automação básica para envio de DM através de comentários no reels. Mas não estou conseguindo habilitar o gatilho. Já tentei fazer com todas as opções, mas está dando erro. E somente hoje apareceu este erro que estou anexando. pontos importantes para trazer aqui: * Meu plano é pró, tenho um fluxo muito grande de contatos mas exclui todos e mesmo assim não funcionou. * Já atualizei as permissões do Instagram * Já testei no desktop e no mobile em ambos com mesmo erro, pelo menos hoje ele mostrou essa mensagem no anexo.  Alguém me socorre??  

Hi. is there an update on whether you can use Manychat embedded on a website, so the chat says on the website and oesn’t divert away to another app like Messenger/WhatsApp etx?I’ve seen a few posts about website widgets moving to triggers but this isn’t visible for me.Thanks

Hello. I’m confused here.I have the Javascript snippet on my site but… where is it?  and what can I do with it?I’ve read the available blog info and it gives some steps like looking for “growth tools” but I do not see it on my account.

I tried this on my own set up and just tried it on @shannonmckinstrie ‘s IG to get something and it didnt work on her’s either.

I bought my ticket to the summit and I got a code for 30 days of pro for free. And my page refreshed and I lost it. Can you please provide me with the code? I just signed up and I am on that screen. 

I have a manychat automation setup for the keyword “LIST” along with a few other keywords. But when ever someone replies to one of my instagram stories, it will trigger the automation for my “LIST” even if the instagram story reply doesn’t have the keyword “LIST” in it.  This issue also happens if I tell my instagram story viewers to comment another keyword like “MEAL PREP” manychat will still send the “LIST” automated message. Not sure how to fix this issue. I even deleted my automations and reset them up and the issue is still happening. I also, refreshed my instagram permissions inside manychat but this did not fix the issue neither. Manychat sending wrong automation to my instagram story replies. How do you fix this issue? Help

já postei 4 vezes um reels e automação de comentar pra receber a resposta no direct não funciona! apenas a primeira pessoa recebe e as demais não, isso tem atrapalhado meu trabalho! ja atualizei as permissões duas vezes e NADA!

HELPHello,I have completely removed the number from the WhatsApp Manager account in Meta Business Suite and also from Manychat.  Even so, when I try to register the number in the WhatsApp Business app, this message appears:"WhatsApp is currently unavailable. Please try again in 1 hour."Can you help? I haven't been able to access WhatsApp for a month and I'm losing business,Thanks

I'm experiencing a problem with keyword triggers in ManyChat.I created a new automation that starts when users type a specific keyword — the same keyword I used in a past automation (which is now turned off).The issue is: users who triggered the old automation in the past are not entering the new flow, even though the old one is completely disabled and the keyword is assigned to the new flow.There’s no visible conflict in the Automation > Keywords section (I don't see any keyword triggers listed there), and the previous flows are no longer active.Is there some kind of memory in ManyChat that prevents users from triggering the same keyword twice, even if it's linked to a different flow?And how can I fix this so all users — including those who triggered the old flow — can enter the new one?Thanks!