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My contact list still going up, and mu company want to know how it works after 40000 contacts? Am i get a plus services or something else? and is there any discount services if my company spend that much for manychat?
Olá a todos, Estou desenvolvendo uma automação para um empresarial que possui muitas lojas. Queriamos um modo de perguntar ao usuario para qual loja ele quer ir e com isso dar algumas informações. Para isso, estou salvando as repostas num bloco de atributos do usuario e depois o manychat pesquisa esse atributo numa planilha google sheets. Porém, minha preocupação é que os usuarios respondam com uma frase e não somente com o nome da loja, por exemplo, inves de falarem “Adidas” falem “Quero ir para Adidas”.Existe algum recurso que posso colocar para filtrar parte da resposta e inserir depois em um atributo como “loja_destino”? Mas de modo que somente insira o nome das lojas e não a frase inteira. Obrigado!
Hello community, i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated. Thank you
Why is this a new thing? This is anti-marketing 101. Less clicks = better results. Just get the link to their inbox, don’t make it a puzzle.Unless I’m missing something and this is a result of some legal issue with just sending something to someone’s inbox. But then ManyChat should specify that.
Feature Request:Please build into Manychat some default behavior for handling Critical SMS Errors.Expected Behaviors: When Manychat receives a response from the Twilio API that contains an error message (Example: Error 30003); notify the Admin of the Manychat account. Admin should be able to indicate how Manychat should handle those errors. Options should include: Ignore Error 30003 Update Contacts Start Flow Admin should no longer be notified about Error 30003, but will get notifications about other errors. Background & Issue: For the last 24 months, I’ve been sending SMS messages on a monthly basis. I’ve recently notice that each month, my percentage of the SMS messages that are UNDELIVERED is going up. I am being triple charged for these messages; for each failed SMS I’m paying Manychat, Twilio, and the phone carrier.
Eu gostaria de entender a lógica de ter um whatsapp business já conectado a minha conta do Facebook Business e ao tentar conectar aqui no Manychat é recusada, porque?(Questão 1: Esse número será conectado a conta Manychat e só poderá ser usado com estratégias aqui, é isso?)Se o Facebook Business me concede a opção de fazer a conecção com a minha conta porque essa conta do whatsapp não é válida?Engraçado que ninguém faz um tutorial explicando o porque dessa situação?
Sempre que chego na etapa de interação com IA no fluxo, não consigo fazer com que ele dê continuidade aos próximos passos, é como se o usuário ficasse preso dentro do chat IA. Como faz para programar a interação IA para finalizar após determinada interação e prosseguir com o fluxo? Por exemplo, quando o usuário, dentro da interação com IA disser que quer falar com humano, seguir para o passo X e faça a ação de atribuir conversa à alguem. Ou por exemplo: Quando o usuário disser, dentro da interação com IA que está interessado em um produto X, encerre a interação e prossiga para um passo específico do fluxo. Desde já agradeço quem puder me ajudar.
Ola boa tarde, eu gostaria de obter ajuda no meu fluxo .Obs: Eu criei um floxo na IA Nativa do manychat e gostaria de ajuda na configuracao do mesmo, eu gostaria que quando um cliente dizer que ja pagou ou enviou o comprovante esse fluxo entrasse em modo de suspensao e deixar que um atendente humano finalizasse o atendimento, desde ja agradeço.
Hola, espero que todos esten muy bien. estoy intentando configurar un flujo en ManyChat para enviar un mensaje de remarketing después de que un cliente recibe el catálogo y deja de interactuar. Tengo un IA STEP, una pausa inteligente y una condición configurada para esto, pero el mensaje no se envía. ¿Alguien podría orientarme sobre qué podría estar fallando?
Hi there, I managed to link Manychat with Zapier, I want to add the facebook messenger campaign name to the data sent to zapier. How can I do it please! Thanks for your help
Hi team! I’m having a serious issue with conversation tracking. In the flows where I have AI, once the flow is marked as closed, if the client writes anything right after, the conversation completely reopens. Is it possible to automatically pause the conversation for 1 day after it’s finished with the AI? That way, if the client writes something, no flow is triggered.
Good day to everyone!In the “Contacts” I have my Widgets and I’m not really sure why they are there, I haven’t set any. I would like to delete them but can’t figure out how to do that. The link there is not available anymore and I have concerns that my clients might get confused.So is there any possibility to delete the Widgets? I appreciate any help!
Hi everyone, I have a request regarding the limit of request via API, there is a table that there is a limit as 10 SPS in de Suscriptor side. My question is, if there is any way to increase user per 1 second to attend.? If thats default or by changing the plan increases or something
Hola, tengo un flujo en manychat y ahora en el flujo me esta dando de baja a los contactos sin tener esa opcion en el flujo, que puede estar pasando o como puedo revisar que esto este pasando
Quase toda interação minha com meus seguidores está retornando mensagens deste tipo aqui: Uma delas inclusive entrou em loop infinito.Como resolvo isso?{ "object": "instagram", "entry": { "0": { "time": 1734397406482, "id": "17841429297345933", "messaging": { "0": { "sender": { "id": "6623316234386960" }, "recipient": { "id": "17841429297345933" }, "timestamp": 1734397405461, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDI5Mjk3MzQ1OTMzOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1ODc3Mzk3NTE3NTI1MTQ3NzozMTk5Mzk4NTA2MDY0NzgyMDIwMzMwMzYzMjE3NDU3OTcxMgZDZD", "text": "Sim", "quick_reply": { "payload": "ACT::c4e499a562c3f2eb2092b13c9e4c915d" }
All of a sudden my AI steps started firing this to everyone...
Hola, a alguien mas le ha pasado que se envien respuestas automáticas con códigos como esta:{ "object": "instagram", "entry": { "0": { "time": 1734399784744, "id": "17841436884014748", "messaging": { "0": { "sender": { "id": "6896528197141255" }, "recipient": { "id": "17841436884014748" }, "timestamp": 1734399784378, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDM2ODg0MDE0NzQ4OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1ODYyNDk3NDUxNjgxNzAzODozMTk5NDAyODk0MzkyNzY0MzMwODU0MDAxMTU1MDM0MzE2OAZDZD", "text": "Hola Bond" } } } } } }
Who else is seeing this behavior on Instagram accounts?
Manychat is sending crazy infinite messages to my contacts!Please helpThis is one message{ "object": "instagram", "entry": { "0": { "time": 1734398461939, "id": "17841461562795516", "messaging": { "0": { "sender": { "id": "1097074562049092" }, "recipient": { "id": "17841461562795516" }, "timestamp": 1734398461414, "message": { "mid": "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDYxNTYyNzk1NTE2OjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUzOTU1MzQxMTc1NDY0MTEzMDk2MDk3NzkyMAZDZD", "text": "{\n \"object\": \"instagram\",\n \"entry\": {\n \"0\": {\n \"time\": 1734398461345,\n \"id\": \"17841400359072250\",\n \"messaging\": {\n \"0\": {\n \"sender\": {\n \"id\": \"960533592589158\"\n },\n \"recipient\": {\n \"id\": \"17841400359072250\"\n },\n \"timestamp\": 1734398460586,\n \"message\": {\n \"mid\": \"aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDAwMzU5MDcyMjUwOjM0MDI4MjM2Njg0MTcxMDMwMTI0NDI1OTU0OTIxNDA0NDM4Mzk1MTozMTk5NDAwNDUyNDI3MzY0MTU5Njk5NDE4MjU4NTUxNjAzMgZDZD\",\n \
Hi, I am looking for the tab “growth tools” to connect my website - it is not there.Shouldn´t that be in the tab “automation”?
Estou tentando fazer tudo para fazer uma automação não se repetir com o mesmo usuário. Coloquei um atraso de 24hs, mesmo assim ele clicou na automação com uma palavra chave, como realizar o travamento do mesmo?
Hello Manychat family, Due to a Meta incident, some users may experience errors while sending and receiving messages on Instagram.We are aware of the problem and are already investigating it. We will update you on this incident once there is any news on the subject. Please check the incident on our Status Page for more info and subscribe for updates: https://status.manychat.com/cm4rsybwl000jejhtz1568myyUpdate: Meta has confirmed the incident on their Status Page: https://metastatus.com/ig-messengerUpdate 2: Meta reported that the issue should be fixed by now; we are currently monitoring the situation.
consigo voltar um numero para o WhatsApp normal depois de ter vinculado ele no manychat ??
Hi All. So I have about 350+ contacts through Whatsapp. In there, are the following custom fields. Full Name, Phone (some left this blank- but its whatsapp so its there), email, image upload and State. How can I export all of this information to a google sheet and include the phone number of the contact? I have tried the tag & sequence method but the phone number isn’t coming over.
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