Ask and troubleshoot

Hello everyone,I send a lot of parcels for companies in belgium (with Bpost). I would like to be able to automatically send the tracking number and all the information about the parcel delivery. Is this possible?Thank you for your answers.

Hi!I know how to set up automated replies on a Facebook page but within this page my company has several Groups… How can I set up replies for these??? Help?? :-) Thx! /V

Videos Is not showing in Messenger 

Im planning a collaboration with an influencer but i want to automate the comments of the reel to my dm rather than her . And want to provide a lead magnet to the audience from my dm .Is it possible or not?

Hello, I have a problem. There is a video. I want the bot to respond to comments and send a message, but it does not accept.

Olá, a quem puder por favor ajudar, minha atomação esta parando de enviar a sequência de mensagens, após o gatilho ser acionado ela envia a primeira mensagem com a pergunta, quando a pessoa responde em alguns momentos ela não envia a sequência da mensagem e simplesmente para.Quando outra pessoa entra em contato acionando o gatilho, ela envia a primeira mensagem coma pergunta, quando a pessoa responde, a sequência de mensagens continua até a próxima mensagem e depois para novamente, só nos dois primeiros dias de automação funcionou corretamente do inicio ao fim.Aguém sabe me dizer o que pode estar acontecendo?

I don't understand how pricing works when working with multiple Facebook Pages.Is it just based on contacts? Can I have multiple pages?How pricing works then?Is a tier calculated on each single FB Page or it aggregates the contacts from all pages? Say I handle 60 pages. Will I pay a minimum of 60*$15 = $900 a month for Pro?  Or is it based aggregating all contacts together between all pages?

I’m able to pull my information from Stealth to see the different times of my webinar, however I’m running into issues when it comes to sending their choice of time to Stealth. Not sure if this is something I can do through an extension or Zap.

I pay for a pro account and my automation has not been working for a month! what could be wrong? I turned the campaign off and on, each one separately, and it still doesn't work what can I do? thank you for your help

I went to Settings. I went to Fields. I created a folder Loans. I created a New User Field. I named the field Credit. I went back to my automation. I created a User Input field. I set it to Multiple Choice. Under Save Response to a Custom Field and I do not see Loans or Credit. I hard-reloaded the page and repeated steps 7-9 and still do not see the new field or folder I created.I did not archive them. Suggestions please?

We tried to create a conversation starter but failed.We wanted to know how it is possible to create a conversation starter with a new follower by having him receive a message right after he followed

I’ve been trying to add checkboxes though they are not listed under user input. I can clearly see them documented in multiple places. I do not see my other posts, is someone screwing with my account?

Eu tenho poucos seguidores em meu Instagram, ainda, como uma campanha como Manychat vai me ajudar a vender e ainda gostaria de um tutorial para adicionar dois perfis de instagram, estou tentando usar a sugestão do próprio Manychat, adicionando o meu perfil do Facebook onde tenho os dois Perfis do Instagram, mas não está finalizando, vou até o final e parece ok, mas volta ao que já estava, com apenas 1 perfil do Instagram, ou seja, não estou conseguindo colocar o perfil do facebook que deveria ser o correto mas iniciei com o perfil do Instagram e agora não entra o do Facebook, por favor? English Question:I have few followers on my Instagram, yet, as a campaign like Manychat will help me sell and I would still like a tutorial to add two Instagram profiles, I'm trying to use Manychat's own suggestion, adding my Facebook profile where I have the two Instagram Profiles, but it's not finishing, I go to the end and it seems ok, but it goes back to where it was, with only 1 Instagram profile,

Olá, algúem sabe o que é essa mensagem?De repente começou a surgir essa solicitação. Antes estava normal. 

I found ManyChat’s messaging all in 1 inbox really cool.I was actually curious, where in the world is it being sent from?Is it sent from a location somewhere or just sent from the IG API?Like when connecting my IG account to ManyChat - where will the login country be in?I found it really interesting :)

Hi 😀 Is there a way to offer a telephone number via WhatsApp automation besides giving it as a text (like a button with a CTA)? thanks

Am i the only one experiencing this on messenger? Cards are cut, not showing full contents.

Hello Everyone,I’ve been creating simple flows to connect with our business audience on Instagram using ManyChat. Recently, we accidentally unlinked our Facebook Page and Instagram account, causing all of the automations we set up in ManyChat to stop working. We've reconnected the page and Instagram account, but the automations are still not functioning. Does anyone know how to get them working again? I have already use refresh permission and it’s still not working. I really appreciate any help. Thanks so much in advance!

I have set up new keywords and ensured they are are on, but nothing happens when I type them. I've been doing this for several months now and the old triggers all work, but the new ones (or at least some new ones) do not trigger..  

​I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:{ "subscriber_id": "123456789", "first_name": "First Name", "last_name": "Last Name", "phone": "+5589999999999", "whatsapp_phone": "+5589999999999", "optin_whatsapp": true, "has_opt_in_sms": false, "has_opt_in_email": false}With that the phone field is updated but the whatsapp_phone not.​I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

Hi all,  I am struggeling a bit with setting up a whatsapp message template. Does anyone know how i can add a dynamic file in the header of a whatsapp template? When I make the message template in meta business this is possible, however in ManyChat I have not find the solution yet for doing this.  Thanks a lot for all the help! Appreciate it.Kind Regards, Robert

I want my IG automatization to be started with 100% of the DMs… right now I was forced to chose a keyword by Manychat with a keyword but most of my clients don’t understand this. Is there a way around this?When I try use the rule “doesn't contain”  with a random word like “blabla” that would trigget the proccess 99.999% of the times i get an error saying: You can't use "Message doesn't contains" without another condition.

We have an automation that will send contacts a message to Messenger, like their comment, and add an auto-reply if they comment “Marriage” on any of our FB post. However, some instances that the automation is working and some other time not working.Here’s a sample of post that automation the fired (meaning it liked the comment and auto-replied) and didn’t fire (meaning it didn’t liked the comment and auto-replied)How do we troubleshoot this inconsistency? Thank you.

I’m certain some of my bigger follower acct on IG are automating comments to my posts the second they go up. Does anyone know how to get an auto-commen bot? (NOT REPLY TO COMMENTS) 

Hola, alguien ha solucionado el problema de cuando las automatizaciones dejan de funcionar. Estoy pensando en eliminar mi cuenta y volverla a crear… O saben si hay otra app que cumpla esta misma función que sea efectiva