Ask and troubleshoot

Hey, I notice that the manychat conversation starters won’t pop up if the client is a returning client. Is there a way to make the conversation starters appear every time a user wants to message us?

Ayuda con este error: No me aparecen los reels de mi cuenta al momento de crear una automatizacion con reels. Alguien me podra ayudar?  

I have already Purchased the - INBOX - 99$ Pro Version. But now when I am trying to Automate My Comments, it shows this  

Hey guys, just signed up for a manychat account and am trying to connect my instagram account but am getting an error that says “Feedback Required”I have checked the settings in this article but still get the “feedback required” errorCan anyone tell me whats wrong?Thanks guys

Why do you launch a Beta version (Better navigation is here) that is not workning??????? You must be sure about the Beta because tis is creating a big frustration. It is so difficult to work now. When will you fix it???  

For shared posts, automation does not work with comments in the employee's account. Can I please get help on how to fix this!! Thanks.

Hola Comunidad! Quería hacer una consulta, estoy intentando configurar manychat con mi instagram, y realizar una automatización con reel, y me sale este mensaje (Para las publicaciones colaborativas, la automatización no funciona con los comentarios en la cuenta del colaborador.) Ya revise mi instagram y no tengo ninguna etiqueta ni publicaciones colaborativas, intente con otro instagram y no logro descifrar donde esta el error

Good morning,I configured my Manychat to send a message following a specific keyword. However, it sends this as soon as there is a reaction to a story or reality... that's not what I asked... what should I do? Also, is it possible to add other comments later after sending my webinar?

Roupas Atacado (374627135728966Estou enfrentando dificuldades para configurar o nome de exibição de minha empresa no WhatsApp Business. Tentei usar diversos nomes, mas todos foram rejeitados. Alguns dos nomes que tentei são:- Sonhar Atacado- Atacado Sonhar- Sonhar AtacadistaSolicito a ajuda de vocês para entender melhor quais são as diretrizes específicas que devo seguir para escolher um nome de exibição que seja aceito pelo sistema. Agradeço antecipadamente pela assistência.Ja tentei esse nomes e nada, inclusive tem numero meu que foi aprovado com esse nomes, e nessa pagina nao vai 

Hi, i am using AI Step, so i added a Task than when a user send an image or a file the AI will response a particular message. But it seems it cant detect it. Or how can i do it?

Hi team, My understanding is that Manychat will ONLY connect with page, not profiles. Is that right?Secondly, Messenger Kids will only connect with profiles, right?We are launching a membership for kids around healthy eating, and if the parents give permission, want to provide the education and content directly to the children (without any option for them to upgrade or spend money or anything of the sort). I want to find a way to make this work. Any ideas?Thanks so much.

Olá! Estou com um problema há uns dias e não consegui achar uma solução. Tenho um flow que manda um template de mensagem no WhatsApp do cliente (o cliente já está cadastrado).Estou usando um SetCustomFields para alterar alguns Campos de Usuário e logo depois aciono um SendFlow passando o ID do User e o NS do fluxo que quero enviar.  O SetCustomFields sempre funciona, nunca dá erro. Mas o SendFlow não funciona sempre. Por exemplo, eu tenho uma rotina para enviar uma mensagem às 6a.m., 7a.m. e outra 10a.m. Em alguns dias só a primeira funciona, outros só a segunda… Não consegui achar um padrão… Para piorar, o fluxo não dá erro, sempre recebo o “success” das duas requisições.Na dúvida, deixei sem nenhum gatilho no fluxo que estou querendo usar, a única forma de acionar é via requisição API. Existe alguma outra limitação que não estou considerando? Não encontrei nada na documentação nem no fórum. Obs: Eu consigo rodar outros fluxos e eles funcionam, então creio que não seja nenhuma configu

I need DM automation help for Instagram.The automation starts with a keyword trigger to a post/reel and a response that says "just confirming you want blah blah blah - with a button that confirms the trigger"The person pushes the button which triggers them to say the button text. Which then triggers another message that says "okay just drop your best email below so I can send you the link"The person responds with their email.That's where I'm stuck. Once they respond back with their email, what is the automation step that recognizes they have responded with their email and then another IG message triggers with some text and a link to the thing you're wanting to send them for next steps.Simplified:Message: confirming you want blah blah blah with button text that says "yes" >> person pushes button which triggers a "yes" message from them in DMs >> auto message sends "okay just drop your best email...">> person provides their email in DMs >> ___________I don't know

Hello, what I currently need the most help with is whether it's possible to automatically send follow-up messages if a lead doesn't respond after 23 hours and 59 minutes. Attached is the current script we're using, which should remain the same without any buttons, etc., just with an automatic follow-up. Is that possible? Important: I don't want to use any buttons.If not, what would be the minimum number of buttons that would need to be added? 

I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”? 

I Need help as well. What plan should I take for Unlimited Comment to DM Automation.Should I go for Marketing Automation ( 45$ ) OR Inbox ( 99 $ ) I get around 30 thousand to 50 thousand comments on My Reels.

i want to do comment to dm automation in instagram (comment x and i will dm you the link) and nothing else, which package shouild i buy? how much it will cost me to send around 40k - 50k dms when people comment?

​​​​​​Hi, I got this notification from Instagram.Wanted to know if this is going to affect my manychat as most of the comments that I get on my posts are from my non-followers.  

Instagram ai automation did not save answers user field and did not answer when reply came over 24 hrs. 

It would be amazing if we could capture the keyword that triggered an automation.For example, if you have multiple keywords you can see which one was used. If we have a keyword trigger like begins with or contains (let's say the key word is MENU and someone sent MENU123. We can get and manipulate MENU123 in different ways...) we could get the whole thing and manipulate. This can open a world of opportunities for us.

If I get my opt-ins on a HubSpot form along with consent to text people on HubSpot do I still have to get their consent through my first ManyChat text to them? 

Hola a todos! Soy nuevo en ManyChat. Quisiera saber si alguien sabe cómo puedo enviar mensaje automáticamente de WhatsApp al recibir un nuevo contacto en Hubspot Gracias de antemano!

Hello, I am trying to create a button in ManyChat that, when clicked in instagram app, directs the user to my Instagram profile https://instagram.com/mik888em , specifically within the Instagram app itself, rather than opening the profile in a web browser((.The problem I'm facing in a ManyChat  button is that when I use a standard URL to my Instagram profile (e.g., https://instagram.com/mik888em), it opens the profile in a web browser instead of the Instagram app. This creates a less seamless experience for the user, as they have to log in through the web or manually open the Instagram app and search for my profile.Is there a way to configure the button in ManyChat so that when users click it, they are taken directly to my profile in the Instagram app?Thank you! 

Hi everyone,I'm facing an issue while trying to upgrade my ManyChat account to the Pro subscription. I've followed all the usual steps, but for some reason, the purchase isn't going through.Has anyone else experienced this problem? If so, how did you resolve it? I'm eager to get the Pro features up and running for my business, so any advice or assistance would be greatly appreciated.Thanks in advance for your help!

I need to create an automation so that when someone enters through TypeForm, a WhatsApp message with a pre-made text is sent. Any idea how can I do it?