Ask and troubleshoot

HelloSay I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

seriously asking and need an immediate answer. Excuse me.I will be holding a webinar tonight with more than 1500 participants.and I will give them a bonus.to get the bonus, during the webinar, at that moment I asked them to DM me with certain keywords,then I replied and sent the bonus access using Manychat.Question: If thousands of people DM at the same time, is it safe for my Instagram account?please help with the answer. Thank you to all of you

I configured my manychat flow but after the user clicks on the first message button, the flow stops and no longer sends any of the pre-established messages.  Can someone help me?I really didn't want to have to shorten the flow process, because the messages are very strategic. It doesn't make sense to cut it and make it small to fit just one message

I’d like to create an automation for Instagram that:-When someone comments a keyword on a Reel, the bot replies to that comment and ALSO sends a DM to the user who commented.I remember that one year ago it was possible to do that, but now, there’s no “next step” after a “Reply Comment” box

Hi there,I’m new to manychat. I’ve just created a new automation.The problem is the post already has over 200 comments where they commented a specific keyword “me”.  Is there a way manychat can reach out to all those people? Or does the automation only work for *new* comments?  Thank you!

Bom dia.  Alguém pode me dizer como fazer automação de produtos no instagran pelo robô. 

I need to duplicate my facebook and insta in a way i could choose triggers insta and face

Strange the website link works on my laptop but on  my says that safari cant open the website and I know the website address is correct as it works on my laptop but not my iphone?

I am building an automation to run sequence of messages to contacts that have particular tag, will the automation stop work once tag is removed ?

Mensagem chega pela metade no chat do instagram, não envia ela completa, como resolver?

Olá,  Preciso importar mais de mil contatos para o manychat e a funcionalidade de importação em massa não aparece para mim, alguém pode me ajudar?  

Enviei mensagem para pessoas que se cadastraram em meus lançamentos, mensagens de aviso somente. E todas as mensagens foram aprovadas pelo manychat, porém, minha conta foi bloqueada e não sei como recupera-la.Se puderem me ajudar, agradeceria.

O meus Instagram não quer seguir com a automação depois do lead apertar em algum botão ou resposta rápida Já tentei de tudo o que pode ter acontecido?

Olá, pessoal, minha automação no instagram está mandando mensagens faltando caracteres mesmo eu obedecendo o limite dos caracteres. O que pode resolver?

Por que meus áudios são enviados corretamente mas quando o lead aperta o botão play no Instagram o áudio não sai?Why are my audios sent correctly but when the lead presses the play button on Instagram the audio doesn't come out?

Hi everyone, I've set up an automation for Fb ads for IG for my webinar. This is an automation 'user clicks on ad'. I made and saved the funnel before the ad. But in Facebook Ads manager it seems to work, but in real life with the IG ad, it doesn't work.When people press the buttons within the app, the second message doesn't come forward from Manychat.How can I fix this?I already tried with a second automation that should only trigger when 'user sends a message that contains the same words'. But then it also doesn't sent the other message.Does somebody know this problem? And knows the solution? Thanks in advance!!

I created an insta comment automation following all the steps but it doesn't work...  

Cometi um equívoco de vincular uma conta gmail ao acesso de uma conta minha no Manychat! E agora quero remover ela para poder vincular o gmail correto! Alguém consegue me orientar como consegui realizar esse procedimento? 

I have connected Manychat to Telegram and built an initial flow. I would like to add commands to the Telegram menu, but it seems the option isn’t available in Manychat anymore. Does anyone have an idea whether it’s possible?PS: I saw some older Youtube videos where the option was there, but I don’t see the menu option for Telegram in the current MC version. 

I am building a WhatsApp chatbot automation , where user will input mobile number and an external http request (POST Request) will be called , In the response api will deliver the pdf link (pdf will be different for each mobile number basically its the invoice of services against that mobile number).I am getting download link  successfully but instead of sending user download link , i directly want to send PDF  

Alguém sabe porque as palavra-chaves das minhas automações mudam sozinhas ? Parece que o tradutor ou IA fica alterando e isso impede o funcionamento da automação, não importa quantas vezes eu coloque a palavra correta, assim que eu salvo, ela é alterada. Já tentei mudar o idioma Ex: Fiz uma automação com a palavra: coloração Assim que eu salvo, ela muda para: engarrafento. 

I have contacts wich have  optin with new whatsapp number. I’ve have merched an old number in mainaccount. How can I change?

Pessoal, tudo joia?Sabem porque aparece essa mensagem: Se você quiser responder a um comentário em uma publicação ou reel, marque esta mensagem como "Resposta a Comentário".Tentei ativar 3 gatilhos em uma automação: resposta a story, direct e a publicação ou reels, mas a última opção não ativa e aparece essa mensagem. Sabem como posso resolver? Obrigada. 

Hi,On the left hand drop down menu under automation, I don’t have the ‘growth tool’ magnet button.Can someone please help me on how to get it there so I can click on it.I am on the pro account but still nothing is showing.

Hola, tengo una pregunta. Estoy intentando usar la automatizacion con instagram, donde a los usuarios les llegará un mensaje al privado con un pdf, pero me sale un problema al colocarlo en el video, me sale “En las publicaciones colaborativas, la automatización no funciona con los comentarios de la cuenta del colaborador.” Pero mi cuenta de instagram no es de colaborador o no se si es en la cuenta de manychat, ¿Como puedo solucionar eso?