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4212 Topics
Travelwithjaro
Travelwithjaro
asked in General Q&A
Question! Automatic contacts?!

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as these are contacts that I don’t do anything with, unless they enter into my automation, but not all of these contacts are being automated. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

5679
Da Fingaz
Oncloudriley
Oncloudriley
asked in General Q&A
link automation

Hi! Just curious as to the threshold for how many links can be sent in an hour/minute. When I have reels do really well and many link requests right away, it always stops working properly and I was just curious as to whether there is a cap set on how many dms can be sent per minute. Thanks. 

520
Oncloudriley
Jim
JimUp-and-Comer
asked in General Q&A
Duplicates

I have so many customers whose numbers are duplicated based on their mobile numbers. How do I remove duplicates?

291
Digitalmateus
Mustafa
MustafaUp-and-Comer
asked in General Q&A
WhatsApp search problem

I find it frustrating to search for a contact while in manychat whatsapp, even more frustrating is changing a contacts name.  It does not make sense that I cannot change a contacts name if they initiated the conversation while i can change the contact name if I saved the contact first with my desired name then contacted him/her  Anyone can help

391
Digitalmateus
marcelotorres
marcelotorresUp-and-Comer
asked in General Q&A
Manychat cuts long GPT responses

I'm integrating manychat with gpt and it sometimes gives me long replies and ends up cutting off the message when it arrives in Instagram's DM. This can be resolved. The cut message is meaningless and I didn't want to give short answers.

2663
mathony
tom
tomUp-and-Comer
asked in General Q&A
How to map this response to a custom field?

So i am calling an api in the external request module, this is my response mapping:$.data[?(@.message.status == 'finished_successfully' && @.message.metadata.is_complete == true)].message.content.partsand this is the full response: data: {"message": {"id": "786ccf0b-3f07-4743-a55a-5f45b5a980d2", "author": {"role": "system", "name": null, "metadata": {}}, "create_time": null, "update_time": null, "content": {"content_type": "text", "parts": [""]}, "status": "finished_successfully", "end_turn": true, "weight": 0.0, "metadata": {"is_visually_hidden_from_conversation": true}, "recipient": "all"}, "conversation_id": "a740b7c2-a97c-4174-a6a1-6cb120aafb69", "error": null}data: {"message": {"id": "08627ffb-206e-48c3-8a0c-eb9dc9120cc5", "author": {"role": "system", "name": null, "metadata": {}}, "create_time": null, "update_time": null, "content": {"content_type": "text", "parts": [""]}, "status": "finished_successfully", "end_turn": null, "weight": 1.0, "metadata": {"is_visually_hidden

2405
Filipe
Ruheni
RuheniUp-and-Comer
asked in General Q&A
API

How do you integrate Zoho API to Manychat?

731
Gustavo Boregio
finanfer
finanferUp-and-Comer
asked in General Q&A
Warning: Note the automation will not work if you boost this Post or Reel.... What can i do?

Hello. I have this… What can i do please. I have the trial plan 

2310
finanfer
Eren Aksoy
Eren AksoyUp-and-Comer
asked in General Q&A
Flow using Broadcast cannot deleted

Hello, I cannot delete my broadcast stream and I edited it, but I have two similar streams, what should I do? 

541
Gustavo Boregio
Stevan
Stevan
asked in General Q&A
problem

The function doesn't work for me. I have it activated. I have several clicks on my advertisements and the messages are not sent to them. I suspect it has something to do with that 4. Does anyone know anything about it?

80
Stevan
Stevan
Stevan
asked in General Q&A
la opcion cuando el usuario hace un click en el anuncio no me anda

 la funcion no me anda. la tengo activada. tengo varios clicks en mis publicidades y no se les envía los mensajes. sospecho que tiene algo que ver con eso del 4. alguien sabe de algo ? AYUDAAAA PORFAA 

270
Stevan
Bpmendes
BpmendesUp-and-Comer
asked in General Q&A
Variables cache stuck

Hello everyone, Is there anyone that using variable to get the user full name and when uses the first name variable to return the name inputted by the user is returned another name?Have someone already facing this issue?Could you please tell how to fix it?I already marked the chat as closed, but it seems that the cache is stuck.

210
Bpmendes
Tim LaBorde
Tim LaBordeUp-and-Comer
asked in General Q&A
Conversation Starters item

Where did this button go? It used to be in ManyChat and has been replaced by what? TIA  

523
Digitalmateus
HayleyJane
HayleyJane
asked in General Q&A
Replies to post comments

I think this should be straightforward, but I can’t figure out how to do it…I basically want to have a random reply to an comment on my Instagram posts. So, somebody comments, I want a store of 7 or 8 standard replies, and I want to randomly reply with one of those…I just want to reply to the comment - I don’t want to DM, I just want to reply…Has anyone done this? 

2121
Digitalmateus
lina.brennt
lina.brennt
asked in General Q&A
How long is the notice period for pro-Accounts?

Hello everyone, I'm thinking about getting a Pro account. However, I can't find anything in the FAQs about the cancellation period in case I don't want to use the Pro service anymore after a few weeks. can anyone tell me how long this is? Thank you! :)

131
Digitalmateus
Ezgi
Ezgi
asked in General Q&A
Button text defaults to "Get Updates" on desktop

When I create automations that use buttons I noticed that I would sometimes get messages that said “Get Updates”. It turns out the button text defaults to "Get Updates" on desktop. It seems to work fine on mobile for now so I’ll direct customers there. Is there another way to fix this? Thank you!

4433
nickharder
hbombonato
hbombonato
posted in General Q&A
Edit or cancel messages sent via Whatsapp

Hello Everyone.For chat interactions, it is important to be able to cancel or edit the message when something nonsense is written.It would be very useful for us to be able to do at least one of these actions of canceling or editing the message. Many thanks

490
hbombonato
L
liberty2008
asked in General Q&A
Need Assistance: Retrieving Chat Manager Information via ManyChat API

I use the ManyChat API to receive information about my subscribers, chats, and tag updates. While I can obtain relevant information about the subscriber, I do not receive any information about who is responsible for the chat on the ManyChat side. For example, if I want to create a deal in CRM based on conditions in ManyChat, I need to assign the same manager responsible for the chat in ManyChat to the deal in CRM. How can I resolve this? I have checked the API documentation, but there is no information related to this crucial detail. I need help!

961
Gustavo Boregio
cesartejon
cesartejon
asked in General Q&A
Identifying lack of interaction in the flow

Hey guys?I would like to know if it is possible to send a message to users when they have simply abandoned the flow within the 24 hour period.Would it be possible to identify how long a customer stopped interacting (clicking on options) and send a provocative message?I have several cases like this in our automation.I would like to capture their attention again automatically.

261
Gustavo Boregio
Jörg
Jörg
asked in General Q&A
Email adressen via Zapier an Brevo senden

wie teste ich bei den Integrations Arbeiten meien emails an Zepier gesendet werden ?In Manychat email erzeugen mit auslöser an Zapier senden ! Wo iniziere ich die email in Manychat??besten Dank Jörg

500
Jörg
igor
igorUp-and-Comer
asked in General Q&A
Keyword analytics

Is there a way see CTR statistics based on which keyword people entered a flow?Basically I want to try different type of ads in instagram, and I would use different keyword in “DM me” appeal in these ads to see which ad performs better and leads to sales. Or is there a better way to track end-to-end traffic overall (from insta ad through manychat flow to stripe checkout)?

430
igor
W
weneedtocelebrateUp-and-Comer
posted in General Q&A
External Request to Go High Level

Hey there! I am creating an external request to go to Go High Level when someone gives me their email address. I can’t figure out why this is giving me an error. Any guesses? 

541
W
Ishant Sharma
Ishant Sharma
asked in General Q&A
Regarding Adding email opt in

Hi All i am not able to add email opt in in perform actions , here is the screenshot scenario i need to complete. Can you please guide if to do that i have to create user field or how it can be done 

2352
zsombors
armanroy
armanroyUp-and-Comer
asked in General Q&A
How to bulk Instagram DM manychat saved contacts

Dear Community,I need your help!I have 600 saved contacts in manychat from Instagram. I need to bulk message all of them through manychat or through a third party app like Zapier. If it can be done then how? 

2702
armanroy
Brookroundy
Brookroundy
asked in General Q&A
reopened chats

I am able to re-open chats but if it’s been over 7 days since our last interaction I can’t respond to them through manychat. Is that a limitation manychat has set?

2551
Digitalmateus
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