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Hello! Does anyone know how to automatically pause all automations through an http request, or an action, or in some way? I need that if the user sends a chat on WhatsApp with the word “SUPPORT”, all automations for the user are paused automatically (like when a message is sent from the chat from an agent). I'm currently stuck on this:The user sends a message with the word support, performs the action of marking conversation as open and performs the action of assigning conversation to an agent, I can set a message in the next step, but it does not pause the automations for that contact.Thank you so much!!

please help me stop the automations they are sending messages to every one and won't stop after i disconnected my instagram and account. i want to keep the service but i'm open to deleting it entirely just to fix it

So I’m setting up an autmation, where everytime when a user writes a certain trigger word, they receive an audio file via Whatsapp. As far as I am seeing, its possible to upload one audio file, and then get it sent in the automation. That’s the case on my current screenshot: However, on my setup, each user should get their own, individual audio file sent to them. These audio files already exist: they are created in the backend of my server, and there’s a path like “myserver.com/user-audios/audio-userID.mp3”. So what I would need to do on Manychat, is to - instead of statically sending the same audio - accessing the URL based on the User ID, and then taking the file from the path and sending it to the user.I know there’s a lot that I can do via “External Request” Actions, but at the moment, I’m afraid it’ll fail

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

Is there a way to set a date picker question in whatsapp?

I succed in automating a whatssap chatbot with Manychats and I could integrate it to chatgpt using my secret key with no problem. My question is: how can I then integrate my chatbot with and specific assistant I have built in openAI platform. I mean, the general model of gpt is uselss for my bot and I need to integrate it to my assistante to deliver personalized answers. I guess that it should be possible by inserting the assistant id along with my secretkey. Thanks for any insight in advance!!

I’m currently using the free version and am concerned about all the unwanted Spam messages that I am receiving DAILY -- do those count towards my 1,000 contacts limit?Do messages RECEIVED count toward the 1,000 contacts limit?   Or just messages I send/respond to? Thank you in advance. 

 I hope someone can clarify this problem for me. I created an Instagram ad with a post that I had already published and for which I had activated an automation so that it would respond to comments and send messages directly to the DM. However, once the advertising started working, the automation does not respond to comments.Has anyone gone through the same thing? Could you give me advice or recommendations? My client is mad at me. Thank you so much.

I have created a automation using many chat for Instagram When a user comments on my reel he will get dm I tried with one account and it was working but when i try to do the same with other accounts its not working How to fix it I just created a normal automation  This is the automation image please tell me how to fix it https://www.instagram.com/p/C9UBB8UyT2a/ 

Si ya estoy en un flujo y la persona pone una palabra clave no quiero que empiece el flujo de nuevo. If I'm already in a flow and the person puts in a keyword I don't want them to start the flow again.

UPDATE - JULY 16: This issue has been resolved 🙌 ​​Hi Manychat family,We are aware of an incident affecting the deliverability of Instagram messages, various triggers, and the display of Live Chat messages. Meta team confirmed minutes ago that there is an issue happening our their side - check https://metastatus.com/ig-messenger for more information.Our development team is also actively analyzing the scope and working with Meta to find a solution. Unfortunately, we do not yet have an estimated resolution time. We recommend considering stopping paid campaigns until the issue is resolved.We understand the inconvenience this may cause and are making every eff

Hello everyone,These days, I'm receiving a lot of messages on Instagram, but they are not appearing in ManyChat, so I can't access them. Any suggestions on how to resolve this issue?Thank you!

My manychat doesn't show emoji that my contacts send to me. The error message is "message is not supported". Someone know how to solve it?Tks.

all automations are working but sending message. idk maybe someone knows why

Manychat is having problems, 90% of messages sent from Instagram do not reach manychat, and so the automation is not triggered or is cut off in the middle.When will they resolve it? Are manychat developers on vacation? Crap

How do I connect a personal Facebook profile to manychat instead of the Facebook page? I want to use all manychat features on the Facebook profile which happens to be in professional mode.  Any suggestions or steps?

Hi,I configured my bot two weeks ago, and it was working perfectly until yesterday. The bot is no longer triggering for Instagram messages, whether they are comments or direct messages. It simply doesn't respond.I've checked all settings, and everything is on. The trigger words are correctly set, and I haven't changed anything. I'm at a loss for what might be causing this issue.I visited the Manychat Status page and saw that there were issues reported back in April 2024. What can I do to resolve this?Additionally, there are many messages that appear on my phone's inbox but do not show up in ManyChat. I verified that these messages are not in the requested messages folder.Thank you.

O manychat não está mandando todo o fluxo para o lead… alguns recebem, outros não! Existe previsão para resolução desses problemas? Os programadores da plataforma estão de recesso essa semana? 

Hi community! I need help with automations in ads. In our company we have different tipe of treatments, so we produce different ads. The Manychat automation sends the same information to the different ads because we create the rule with key words like “price”. Does anyone know if a certain ad can be discriminated from that automatic response? Thanks a lot.

Alguém sabe o que aconteceu?

Hello, hope you guys are doing well.I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past week (probably around 2,000 total).Out of nowhere about 48 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Manychat support takes days to respond. Can someone please help me? This is really hurting my business.P.S. the DM automation is still working on my account if someone messages me a keyword.Thank you very much.

Let me introduce myself, Gedion from Indonesia, I just created an automation on Manychat, after receiving 30 replies from my Instagram followers, Manychat no longer works. please help 

My instagram DM automation is not working. The bot is not responding to any trigger, specific word, nothing!! 

galera, meu robô não ta respondendo aos comentários nas palavras chaves, não respondendo nada, e to no pró ainda, oq pode ser?