Ask the community

Although the phone number is included in the conversations every time, in some cases it does not save the phone number and does not send it to Google Sheets. But getting the phone number here is one of the most critical points for me. How can I overcome this problem?

When it collects phone information, I want to transfer the phone number somewhere, how do I do this? Do I have to use another application? Is there no way to forward it through Manychat?

Having problems with Klaviyo integration. Sometimes it works, sometimes it doesn't. We’re asking for a keyword in comments on IG and FB, which leads to an email capture. It seems like there's a long delay getting the email into the Klaviyo list and starting the email sequence, when it works at all. Has anyone else has similar issues?

Does the Customer Chat Growth Tool still exist?

when I removed myself from facebook page admin , the manychat automation that I created for that page are stopped working. what should I do?

How many pages can I control with my free manychat account?

Hi, I am attaching 2 photos below, kindly let me know what is the difference between the two “contacts” here. And the billing cycle of the pro version is dependent on which of the contacts. Top screenshot is the “contacts” section and the bottom one is the billing section. 

Manychat has been acting a bit weird for me recently. My automations work for anyone who sends me a certain keyword as usual. For some reason though, I often get people in my “Requests” folder on Instagram who messaged the exact needed keyword as usual, but ManyChat does not send these people the needed automation.

Hey there, I have the admin role in my company and I need to change one employees Live Seat spot to a different employee for the day but it isnt showing me the switch like it usually does, what do i do?

Hello everyone, I'm new to Manychat. I'm setting up some responses for my business Instagram.Would you like to know where I activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

I'm unable to connect my IG account to ManyChat. Is it because my IG account is already restricted by Meta for advertising? Because I've checked all other ways to troubleshoot. I think I've met all the other requirements.

I want to use an IG Page attached to my original account for many chat but can't seem to do this. Is this possible? IT is a business account.

I’m try my heart is a set of an automated quiz when my Instagram followers comment on my post however when setting up a trigger word I keep getting the same error message popping up I’ve tried to change on the first message settings from 24 hours to comment reply however this isn’t making a difference. Please help   

Hi there, so I’ve logged into my manychat account but can’t connect my Instagram page because it says I need the owner of the account (which is me) to accept the request.How can I fix this. I can’t seem to log into the other account.Thanks

Hi,  I have set up a sequence on a pro account and have put in send after 24 hours for the first message. I did this for all messages on that day but I think that I can only send one a day. The first messages are sending but the 2nd two aren’t. I tried one day clicking and another day not clicking on a button and neither day sent the next lot of messages. Can anyone help? Thank you in advance 

I want to create a semi-automated chatbot using GPT-4 to draft replies for Facebook Messenger and Instagram DM. The operator will review and edit these drafts by GPT-4 before sending the reply. Is it possible to achieve this with ManyChat?"

there seems to be a discrepancy in the pricing page. it says PRO has unlimited access to Manychat AI yet in another part it says its an additional $29… so please clarify

The facebook account which I created Manychat account was blocked, and I need to transfer the owner of manychat account to another facebook account. And I need to stop the Pro account. Pls give me the support for this problem. 

This seems like a pretty major flaw if the automations won’t work when you’re doing a collab post with another account. Can someone let me know if they’ve figured this out? I see only questions here and nobody answering from manychat so reposting another question about the same important thing: IG Collab posts:Will my automations work or not?Presume I am the Author of the post inviting another account as my collaborator and it is not a paid / ad type collab but a regular 2-account cross post collab.Furthermore, if the automations will work will they work for ALL commenters or just commenters following my account already?  I would think all or nothing but other folks are asking this so it makes me wonder. 

If I am the creator of a post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

Bonjour chers tous, je suis très ravis d’appartenir à cette grande communauté. Mon problème actuel est que je n’arrive pas sauvegarder mon message de bienvenu, chaque fois que je clique  sur ‘’Sauvegarder’’ ca ne marche pas 

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings?  Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne 

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

Hello,I have upgraded to manychat pro version and have entered my card details. I need to know how do i check my billing cycle for the month before it is autocut from my account. 

Hello i ran into a issue today where when i go to preview my automation its using all old phrases i made before no matter what i change them to it keeps saying the same things over and over again . Anybody run into this?