Ask the community

Hi all. I can’t seem to find a way to communicate with contacts via email within the Live Chat panel. I have set up email accounts within the system, and can see how to use emails as part of an Automation, but not how to make this part of the chat. Is this possible? 

Hey guys! Could anyone help me? I'm still new to manychat and there are some errors that are a mystery to me.The dynamic block is returning an error for any endpoint that I make the request. I created a webhook with just the default return for the dynamic block, and even so I keep getting an error. What could be happening?Webhook address: https://hook.us1.make.com/4cgaq1qnrf6o8be25ee3q9y3pcax5bnxI thank the help of all. Thank you very much! 

Basicailly I am building a flow where after receiving instagram message from the DM, manychat should send a request to a webhook with user data and the text itself. When I am trying to send multiline message in instagram(shift+enter) oc PC or new line button on mobile phones manychat webhook is not triggering, . With inline or single line messages which does not include new line works pretty fine and I believe that’s a bug.   

Hi, is there an easy way to support flow in multiple languages without flow duplication?The proposed solutions with setting language tag and duplicating flows are nightmare once you start doing adjustments in your flow, cause then you need to repeat the change you want to make in every individual flow for every language. 

Hi everyone. I`d like to know how to connect Woocommerce with Manychat, and what kind of integrations there are between both platforms? Thanks very much,Ana 

Hello,Can we send a Automatic Messages to the DM’s received on Instagram. Long back ago I was unaware of Automatic replies, I have lots of DM’s and I have not replied, Can I send them any text to start the conversation.

Recently, my contact ID was 7096271090448746 which is I think the permanent one. I remove my contact and now, the Contact ID was returning random ID like (1926916784) which I cannot use in FB Graph API. Can someone help me with this.

Dear Manychatters,I’m having a problem with adding a new instagram account as it’s looping when i’m entering the insta credentials. The support is not helping out. Any help?

Guys, please advise where to take a request from Manychat that would connect instagram. I've checked everything, I can't find it.((((

How can i send DM’s to existing accounts before My Automation?

I want to transfer data from google sheet to custom fields as and when that data is updated (The data is coming from CRM). How do I get data from google sheet as and when it is created and/or updated? 

HelloEvery time somebody is writing something in private on Instagram, the chat replyes with the message I create. How can I stop these?

I have some doubts about how to receive data from another tool into Manychat and create a lead in it. I want to send information from a lead who registered on my website and I want to create them inside Manychat to trigger messages via WhatsApp.I find numerous tutorials explaining how to pass information from Manychat to other places, but I can't find how to do the reverse to create this lead inside Manychat and start them in a flow, etc.Anyone can help? I’m trying to use Make to do this.    

Hi guys, I would like to automate my comments, thay when someone comment an specific word , they get a message in direct, is this possible in the free version of manychat? 

Any help would be so appreciated!!My quiz won’t add the final results and give the final score. I have added conditions around the quiz score to give the results, but it always gets stalled on the last question that says ‘yes tell me’ What am I doing wrong?Here is a link to view the automation > https://manychat.com/flowPlayerPage?share_hash=1027783_020112b83922a20d5683b99e8403b8dfc177da97

Can i connect my instagram with whatsapp as in if someone gives me the number using many chat automation in instagram can i directly automate a message to that number if yes how do i do that.I am using a whatsapp api 

Does the pro version allow more than 25mb?

How are you guys managing Sales ads clicking to whatsapp. On my end the data is not really correct on what the cost per messaging is. 

How to identify the type of media sent by the WhatsApp user so I can redirect it to the correct flow. 

Hi,I’m looking for innovative ways to collect as many leads for a free webinar on instagram which I run 3 times a month.Which features of many chat would u recommend? Regards!

Im struggling with getting my head around some of the features of many chat, would local meet ups or classes of how to use manychat be a good thing? 

As above, can you buy ready made templates? for instance, a restaurant one?

Hi all, I am trying to set up email automation, but because we have a Wix website and use Ascend within the website builder to send all our newsletters, blogs and abandoned cart emails, when we try to set up the email integration with ManyChat, it wants us to change our DNS settings, but we can’t because everything is set up to work though Ascend and we dont want to change this. I have done some research and one option is to create a subdomain to integrate with ManyChat because the subdomain will have different DNS settings?!? But I cant find out the information on how to do this to successfully integrate it. Does anyone know or have an easier workaround? 

Hello Community!  I have an issue like I have explained in the title. My bot won’t move to next step if I want a user to verify its phone number or email address, but on the other hand the First or Last name it’s working properly.  So what happens is that it won’t move from Send Message #5 to Send Message #6. Is it possible that is the problem because of “Fallback” field and how to solve that: I have also tried adding {email} to text message and it won’t show it on preview, where could be that issue? I’d

Hi there!  With my client, we need to connect many chat with a VPN to get info and make some security filters with the chatBot. Do you any experience or advice that we can get from you? Thank you! A