General Q&A

Hey everyone 👋I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏I have a flow where I ask the user to enter their car number using a Data Collection block.Below that, I also show buttons like “Close ticket” or “Talk to an agent.”The problem is:When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?Any help would be appreciated 🙌Screenshot attached for clarity 📸  

Estou tentando integrar o Tiktok á Manychat, mas apresenta este erro “esta conta do tiktok não suporta conexão com o Manychat” Já aconteceu isso com alguém? Pode me ajudar? 

Hi Guys,I'm encountering an issue when sending an API request from ManyChat. My JSON structure is as follows:{  "email": "{{email}}",  "lead_name": "{{cuf_12637843}}",  "book_title": "{{cuf_12637849}}",  "book_price": "{{cuf_12637847}}",  "book_notes": "{{cuf_12637844}}",  "items_rlated": "{{cuf_12637845}}"}  if i am removing the last line   "items_rlated": "{{cuf_12637845}}" it’s working great! but i dont know what is the issue in cuf_12637845 that i can’t save this jsonif i am replcing “cuf_12637845” with “testing” its working, so i guess it’s something related to the field (its a custom text field)  ERROR I GOT:Invalid payload json Invalid JSONBad control character in string literal in JSON at position 185 (line 7 column 38)  

Hey guys, I just activated my account and whenever I have someone text me via direct message on Instagram, I don’t receive anything on the Manychat platform, I also cannot seem to find the bot the page is referring to. Any suggestions?

Hi Community,In developing a monitoring system for our flows we encountered that it is not possible to find Google Sheet files in our team directory. We can encounter peronal files, or personal files of team member shared with me. I was wondering if you encountered this too or know if this is expected behavior? Could also be that we have blocking policies in Google. Will check that out too, just wondering if you had any experience.Cheers Twan

On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step. 

hola buenas tardes, quisiera saber si alguien me puede ayudar con lo siguiente: como ven, cuando alquien entra al chat, aparece es el numero, quiero saber si se puede cambiar eso por el nnombre de perfil. o sea que no aparezcan los numeros sino un nombre. Muchas gracias

Hi all, I’m trying toactivate my 5th automation in free plan (hai less than 1000 subscribers, all of my automations are set with a trigger that contains one specific (past)  Instagram post and “Any comment”, so I do not understand why I should change to pro plan. In answers to similar questions I’vre read if there is a pro feature in use, but it is not clear want could be used in a free plan as a pro feature. At the beginning I’vre tried to set up the automation with the “next post” but it did not work and I figured out that teh reason was that “next post” is a pro feature. So I guess, since it did not work for me, I did not use it, and after I had to change it to a “specific post” when the post was already published.So as I see I do not use any pro feature and nontheless the aumoation does not work.Thank you in advance if you can help.

I apologize for all the trouble but this template started appearing again, what can I do to get rid of it permanently? Please help me.

I don't use DM automation a lot and am definitely still under 1000 contacts, but when i try to create a new automation, it tells me i'm using a pro feature - I'm not - and tells me i have to upgrade. i had to sign up for the free trial for now just to get it going. Anyone else experience this?

How do I have 800 subscribers when the one story I automated only had 200 views? And the story is no longer available and only seven people actually responded with the trigger word?

Hi,I’m not sure what is happening. Manychat send out 2 x messages. Last month, I did not face this issue, can anyone help me? Thank you. 

What rules should I follow to gather user information from German citizens?I want to set up ManyChat automation that aligns with Germany's data protection laws.

Hi, how can I set up an automation to tag people from my facebook group. I am thinkg of using a reffaral link to a chat for it, but don’t know if that would work. 

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!

I’ve been told that i’m “awaiting approval” of the owner of the manychat account linked to my instagram. But i genuinely cannot access said manychat account so I have no idea what to do. There is also no customer support in place for me to call so I’m lost here Please help!

My instagram auto DM’s are not working despite me refreshing permissions and logging in and out of accounts. Can I please geet some help?

I am unable to create new automation, I am using the free version and I only have 3 keywords set up. . But as I try to Go Live, it sends me to buy Pro Version.Can anyone please help? 

Hi team,I'm experiencing an issue with one of my Instagram automations in Manychat.Everything is correctly set up: All Instagram permissions are granted and up to date. The automation is triggered when a user comments on a specific post. The flow sends an initial message with a button labeled "Sí". The user clicks the button, but the flow does not continue to the next step. There are no filters or conditions preventing the flow from advancing. The same setup was working previously, but now it no longer works. I’ve confirmed the following: The button "Sí" is correctly configured with the action “Go to Next Step”. The next block is correctly connected. The Instagram account is properly integrated. I’ve recreated the flow from scratch and tested it with different posts and accounts, but the issue persists. Can you please check if there is an issue with Instagram integration or let me know what else I can try?Thanks in advance,Julio

I'm experiencing an issue with my ManyChat bot and would appreciate your help.When I initiate the conversation by sending the first message, the bot responds correctly. However, if I wait approximately 10 seconds or more before sending the initial message, the bot does not respond at all.Has anyone encountered a similar issue? What could be causing this delayed-response problem, and how might I resolve it?Thank you in advance for your assistance! And when I response immediately it’s ok:  

I keep getting “TikTok channel permissions disconnected” and I have to go and sign the tiktok account again to refresh the permission, this problem cost to me a lot of coming message to me on TikTok have been not respond. Please help me to fix this.

Has anyone else had this issue? Ever since downloading the manychat app and linking it to my instagram account to start using it ANY time i try and download or click on anyone elses link who uses manychat for their automations I am met with the same “This site can’t be reached - my.manychat.com refused to connect” I tried removing access from my instagram account and facebook account but this hasn’t made any change and I still can’t access anyones links. I can only assume If I was to set up my own automation it probably wouldn’t work either! 

I want a plan that allows me to send unlimited DM automation reply to comment but it's not mentioned in the plan's pricing. 

Tengo un problema al agregar un suscriptor a traves de Make. Me arroja un error 404 indicando que no tengo autorización para agregar teléfono o Id de usuario. Sugiere ponerse en contacto con soporte para habilitar la opción pero no encuentro por ningún lado una comunicación directa con soporte.