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General Q&A

Any questions you have about using Manychat.

  • 4,140 Topics
  • 8,940 Replies
4140 Topics
Terrain
Terrain
asked in General Q&A
Not receiving notifications for comment automation ?

Hi All, I’ve been using Manychat for a couple of months now successfully with dm’s. I’ve just tried to set up comment automation on several reels, the comments are working instantly but the users are not a receiving a notification that i’ve replied to their comment. I’ve tested this from 6 different accounts now all with the same result. If they go back to the video they can see a response, but they are not aware of my reply because Manychat is not sending a comment notification, the direct messaging is also working as normal. Can anyone explain this? The comments are not tagging the user either like a typical comment reply, just replying underneath.

290
Terrain
jkakius
jkakiusChat Surfer
asked in General Q&A
fb account restricted

Face has removed my post and restricted my fb account from posting and responding to my group posts 

675
jkakius
JodieRagoso
JodieRagoso
asked in General Q&A
Smart delay under 10 seconds

Hi community!I would like to have a smart delay of 3 seconds between two DM on Instagram, to humanize the conversation.But it still doesn’t work because it “must be between 10 and 3600 seconds”… I saw in a program to learn about Manychat that the former could insert a 3 sec delay.Anyone can relate please?Thanks a lotxx 

1561
Gustavo Boregio
Rosinka
RosinkaUp-and-Comer
posted in General Q&A
Unsubscribe old users

Hello❤️ please tell me, if I unsubscribe old users from the bot, but later they want to interact with the bot again, do they need to immediately write the start command, and only then the code words that will start the chains?Or is it possible to solve this issue without the start command?thank you 🙏❤️

90
Rosinka
Rosinka
RosinkaUp-and-Comer
asked in General Q&A
does not work today for a specific person

Hello! Why might the bot not work? does not work today for a specific person, even when I manually start a chain for him personally - further messages are inactive. Everything works for other people. This user follows me on Instagram, I also see him in chat, but the bot doesn’t work with himneither code words nor pressing bot buttons trigger the process

281
Gustavo Boregio
jorgintattoos
jorgintattoosUp-and-Comer
asked in General Q&A
how to message everyone who likes my instagrsm posts?

I’m using meta ads to boost some posts (I’m a tattoo artist). How to automate the action of sending messages to every new liker of that posts? 

3452
Gustavo Boregio
Didi
Didi
posted in General Q&A
Customer Service Feedback

Hey guys, I don't even know if this is the right place to post it. I wanted to give feedback and show my appreciation to the customer service. I sent a ticket, I think that's how it's called, through the online form because I had huge problems with my bot. Within a day Emelly from the Manychat team answered and provided helpful tips. She answered every followup question within 24 hours and she solved all the problems with my bot. She had a lot of patience and explained everything very well so that I as a noob could understand it. I am very thankful and appreciative for Emelly's help. If that is how every customer at Manychat is treated, then I am impressed. What a great service. If not, please give Emelly a raise, or at least a bonus. She is doing great work. Have a good one y'all

521
Marina
Manychat Team Member
Shahar
Shahar
asked in General Q&A
I am new here and need help with business manager & Whatsapp

Hi, I have 2 FB business manager accounts. 1 of them is for my default business, and the 2nd is for a completely different business.For the 2nd business manager I started using ManyChat. In order for ManyChat to work properly I need to verify the business (in FB) and if FB will ask for documents, I won’t have anything to show.. If I write in the verification my business name, (that exists in the 1st business manager info), will that name be seen to the users who talk with me in Whatsapp? Thank you  

190
Shahar
DiamondLyn52
DiamondLyn52Up-and-Comer
asked in General Q&A
how to add the video I wish to use with manychat, after I have created the automation

 I have created the video but haven’t posted it yet, I have created the automation… but have to now go back and post the video and select it.. I can’t see the first box where I would have had the option to select it where will I find that please

250
DiamondLyn52
Caluniversitymkt
Caluniversitymkt
asked in General Q&A
Follow-up to unresponsive people

Hello,I manage automation to generate organic leads and want to set up a system to follow up with individuals who become unresponsive after a certain period. While I have already implemented smart delays and tags to follow up at specific points in the sequence, I would like to apply this follow-up approach more generally to anyone who stops responding at any stage of the sequence. Is this possible?

531
Gustavo Boregio
Juliewilliams71
Juliewilliams71
asked in General Q&A
I want to send Whats App messages from a form via a API

Hi there. I need to add new subscribers and update existing subscribers when they opt in to WhatsApp via an Activecampaign form. I have tried using swagger but it keeps giving me an error token not recognised even though I am creating the token correctly. Any help or ideas would be appreciated :) 

291
Gustavo Boregio
richarddickson
richarddicksonUp-and-Comer
asked in General Q&A
Ad Issues

I am running 6 automation sequences between IG and FB with the Ads integration pro feature. We have a great ads team and all of our ads are yielding results minus these. And when I say minus these, I mean we have been running traffic for over a week with ZERO triggers of this automation. This is way too bad for it to be creative only etc. Am I missing something here? Anyone had this issue and found a workaround?Thanks,Richard 

482
richarddickson
decoargen
decoargenUp-and-Comer
asked in General Q&A
Facebook ads custom link

 English: Hello community! My name is Miguel and I am from Argentina, we have been using manychat for 5 months but we have a problem that we have never been able to solve so far. First of all, sorry for my English. We have many clients who write us the word "price" "information" in our publications and we want to automatically send them the link of the publication to which they make the comment.is this possible?All these publications are made from Facebook ADS, clients can enter the link from the "More information" button but many people cannot understand and need us to send them the link in a personalized way so that they can enter the link of the publication. Many chay automates this process?Spanish:Hola comunidad! mi nombre es miguel y soy de argentina, estamos utilizando manychat hace 5 meses pero tenemos un problema que nunca hemos podido resolver hasta el momento.Ante todo perdon por mi ingles.Tenemos muchos clientes que nos escriben en las publicacion la palabra "precio" "inform

502
decoargen
Andrew X Chrissy
Andrew X ChrissyUp-and-Comer
asked in General Q&A
ManyChat not recognizing Ad Leads

Has anyone been having issues with Ad Leads being added to ManyChat? I’ve been running ads with a keyword and the lead would either type the key word or click the button, and the automation would begin. But since Monday only Ad Leads aren’t being added to my manychat. They don’t get the automation, nor can I manually start the automation since they aren’t a contact in ManyChat.However when I test my automation through other accounts that don’t follow me and they type the keyword it works. So the automation works only for people that don’t come from ads (and again it was working before). Any ideas / help would be greatly appreciated.Thanks,Andrew

683
bruno.ferreira
Chris310
Chris310Up-and-Comer
asked in General Q&A
Issues in submitting a ticket

Why have us pay for a pro account when we can’t get timely help from support? 😡Why is it so hard to find links for support? And when you do find the link - it’s broken! 

631
Gustavo Boregio
Carlos Abe
Carlos Abe
asked in General Q&A
How can I stop the automation when the customer click in certain option?

The automation keeps triggering again when the customer gets to the end of it and writes what's his question. Is there any way of stopping it? 

411
tejasagja
MicahCT
MicahCT
asked in General Q&A
Automations working yesterday -- not working today

I created a new account yesterday, IG connected no problem. I set up my first automation yesterday, and tested it with a static post from a while back. Worked beautifully.Today I went to set up a new automation for a Reel I was about to post and I selected the “Next Post or Reel” option for the trigger. I used the same trigger words, replies and links from the last automation so I know the text/copy/flow should all be good. It didn't work – no automations are sending.I tried editing the previously successful automation from yesterday and adding a new trigger so that anyone who comments the same keywords on any post gets the reply, but it's still not working. Even the automation that was working yesterday on the static post isn't working. None of them are working.I tried refreshing the connection permissions multiple times. Still nothing.Can anyone help? I specifically tested it yesterday so that I wouldn't run into this issue today as this was a really important post for me to launch.

543
tejasagja
Thesistercure
Thesistercure
asked in General Q&A
issues with posts

People are commenting on my reels and I have the auto responses set up, it’s not working suddenly and hasn’t been all week. Help!

283
tejasagja
robozinho777
robozinho777Up-and-Comer
asked in General Q&A
Automation not trigerring / Manychat even not creating contacts?

Anyone with this issues?Contacts are not being created and also aumations are not responding triggers.

705
tejasagja
Nicolas18
Nicolas18
asked in General Q&A
Problème d'intégration Chat GPT

Bonjour à tous, Je souhaitais intégrer chatGPT à Messenger mais j’ai l’impression que les requêtes n’arrivent pas jusqu’à Chat GPT ; quand je regarde les journaux, j’obtiens le message suivant (voir PJ). Je n’ai pourtant pas dépassé le seul car je n’ai encore fait aucune requête. Par ailleurs, j’ai chat GPT plus mais je ne peux pas sélectionner GPT 4 dans le flowSi quelqu’un à la (ou les) solution ce serait super !

421
Jim'
TatiDwight
TatiDwight
asked in General Q&A
Change automation message

Hi - everytime someone comments on one of my posts they are getting this message - Hey - thank you for adding your thoughts to this conversation. Anyway I can turn this off and how?  

552
Marvin7
beltrancontadora
beltrancontadora
asked in General Q&A
A prohibition button appears to me to use my reels

Hello, the generation, the automation with one of the reels, a forbidden button appears to me to use my reels, I already connected all the options but it won't let me, and i recived this message : For collaborative posts, the automation does not work with comments on the collaborator’s account

331
anatole
Arekyosama
ArekyosamaUp-and-Comer
asked in General Q&A
cannot post JSON messages

Hello, I am trying to connect my whatsapp to an openai assistant as a chatbot to converse with using custom knowledgebase. But the problem is in the POSt requests are not working with me. After i save the conversation thread and the user responses in their variables, I try to send it via post request in json format to my application url, but i get this error: <!doctype html><html lang=en><title>500 Internal Server Error</title><h1>Internal Server Error</h1><p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>

1666
Paulo Linhares
Sami Mahin
Sami MahinChannel Explorer
asked in General Q&A
Meta business verification for whatsappp automation

Is it necessary to verify your business from meta in order to use whatsapp automation ?I’m working with a remote matketing agency and the verification requires them to submit a utility bill which ofcourse they cannot provide. 

951
Gustavo Boregio
iamjustme
iamjustme
asked in General Q&A
Can I reply with different comment if I can't send DM in Instagram?

I have the keyword comment to DM setup for instagram, and some people's settings do not let them receive DMs"This account can't receive your message because they don't allow new message requests from everyone."Instead of replying to their comment "sent! check your dms!" can manychat recognize that they can't receive messages and send a different replay "I can't DM you, you can check the link in my bio"?I've seen one creator do this, not sure if he's using manychat.

500
iamjustme
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