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General Q&A

Any questions you have about using Manychat.

  • 3,902 Topics
  • 8,248 Replies
3903 Topics
Baki
Baki
asked in General Q&A
Manychat and Facebook reel

Hi, is there possibility to setup manychat workflow for facebook reels? I cant find reels when I want to setup Comment ➡️ Message reply automation. Thank you in advance.

2951
Digitalmateus
nouvenglish
nouvenglishUp-and-Comer
asked in General Q&A
I use the auto reply function, but comments stop on Instagram too often.

I use the auto reply function, but comments stop on Instagram too often.Many comments are coming up on Manichat's automatic reply, so it's frozen quicklyI want you to talk to Instagram or Facebook so that comments running with the Manichat function are not suspended.

280
nouvenglish
piersblinco
piersblinco
asked in General Q&A
keyword conversation

Ok this might be simple… i want to build a massive automation that starts with a keyword, i have worked that out, but i want to ask the user a question like “where are you from” they answer “USA” and because “USA” is the keyword it fires off the next part of the message.from there i can build everything out, i just seem to be stuck with this bit…I would love any help cheers

201
Gustavo Boregio
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
Testing the conversation starters

Hi, I am building my Instagram bot now and I want to keep testing the conversation starters on live.So I go through my personal account to the business account on which I am building, but once I initiated the conversation starters once, I can’t trigger them again. How do I reset the conversation so I can go through the starters again?

581
Gustavo Boregio
doviha
dovihaUp-and-Comer
asked in General Q&A
Lack of success in the link button

When I create a link button in WhatsApp bot, it is not displayed to the client.In the simulation, by the way, it is shown, but not to the client.Does anyone know how to solve this?

312
doviha
Rebecca Dillon
Rebecca DillonUp-and-Comer
asked in General Q&A
How to follow up with your audience.

Hi, I was wondering if there is a way to send out an email to everyone who has commented on my past posts to get my recipes? I’d love to send a message to them or email notifying them of my recipe ebook launch for them to get the early bird price. Trying to figure out the easiest way to do that. Thanks! 

625
Digitalmateus
Leon Bonifacio
Leon Bonifacio
asked in General Q&A
Conta Exclida.

Preciso de ajuda, meu perfil do facebook foi excluído e a pagina que conectei o Manychat também foi excluída. Com isso perdi meu acesso a conta do manychat pro, criei uma nova e não consigo conectar meu Instagram e não consigo cancelar a antiga e parar o pagamento. Alguém pode me AJUDAR?

441
Digitalmateus
jadtouma
jadtouma
asked in General Q&A
Is there a way to automate dms for an old instagram post?

Is there a way to automate dms for an old instagram post?

2371
Digitalmateus
igorvensko
igorvensko
asked in General Q&A
Automation not working. What am I doing wrong?

I create simple automation. Comment with word “Figma” to all posts and reels and get unswer with text and button. Press Live and nothing works. What am I doing wrong?  

13110
AAJ
carnar
carnar
asked in General Q&A
How to print New line character from Bot Fields

Hey there! I would like to save the working hours in a bot field to print it when the user needs it.I would like to structure that message📍 Branch office 1🕗 Monday to Saturday 8am to 10pm📍 Branch office 2🕗 Monday to Saturday 8am to 10pm… (The idea is store this value dynamically to avoid update this message from the Flow )How can I print the new line character?When I save the value “\n“ Manychat escape it for “\\n” and print it in this way.

120
carnar
hdelaurent
hdelaurent
asked in General Q&A
How do I enable a trigger that is disabled?

How do I enable a trigger that is disabled?  I only have 3 contacts because I am just trying to figure it out.

840
hdelaurent
Tanishq28
Tanishq28Up-and-Comer
asked in General Q&A
Big Problemo! Pls help!

HI! i’ve been having this issue where anyone who messages me will get this reply, do you happen to know how to fix this?

281
Digitalmateus
Jimmy Leung
Jimmy Leung
asked in General Q&A
The Json Funuction does not exist from my end

I have been using Many Chat with the Json function for 2 year. I always copied and pasted my old files that have Json function. Now I am making a new account for another page, but the Json function does not exit anymore but replaced but another function below: This funtcion does not allow me to make an Ad that contains both Facebook and IG posting at the same time. Now I have to create 2 automations, one for FB and one for IG, and do the Ad seperately for both platforms.Can anyone help me to fix it? Thanks a lot

880
Jimmy Leung
andreibarabas
andreibarabasUp-and-Comer
asked in General Q&A
ManyChat & Gorgias

Hi, we want to use ManyChat for IG automations and our CX team uses Gorgias to respond to any live support that pass through the automation. We selected ManyChat as the “Default routing app” in FB Page → settings → New Pages Experience → Conversation routing (see screenshot)We initially thought this is enough, as we were seeing the tickets open in Gorgias, but it seems whenever we try to actually respond to the tickets in Gorgias, we get this error This issue appeared since we selected ManyChat as the default routing app, and we tried reconnecting both platforms, but still the same issue

2375
andreibarabas
Mara
Mara
asked in General Q&A
why wont it oublish?

I click activate and then publish, but it won’t publish. What am I doing wrong. This never happened before?

30
Mara
jferra
jferra
asked in General Q&A
HubSpot Form Submission

Hello, Trying to add a form submission action via the hubspot integration. Everything is hooked up on both hubspot and manychat. I’ve also tried refreshing permissions, and completely removing the integration and adding it back again. I’m manually entering the form ID, and the form will populate and let me match fields. When I save it and go back to the form submission action, the form is no longer there. I’ve tested myself and it does look like nothing is getting sent to HubSpot. Screenshots below: After manually entering the form id, it populates.After saving, and going back to that same action, everything is gone. Any ideas? Is the integration just not working as it should? 

560
jferra
Travconn
Travconn
asked in General Q&A
Instagram Broadcast Alternative

Since the Meta team has decided to pause allowlisting for Instagram Broadcast and the beta is closed. Are there any alternative automations styles for broadcasting in Instagram or atleast informing mass followers? 

4582
TheNerdNextDoor
jcatdigitalalles
jcatdigitalallesChannel Explorer
asked in General Q&A
Is there anyone else experiencing (eventual) delay in flows?

Hi everybodyI have set up a couple of flows in our ManyChat account.Our flows request info from people in order to send a quotation. The last two actions are:Add a row to a google sheets file Send an email to our user agents.A couple of weeks ago, the flows worked fine.Since then, those two actions experience eventual delay. Let me explain:The flow reaches that step, the actions in most cases is executed immediately. In some cases, are executed after 25 or 26 hours later,For “some cases” I mean 3 or 4 times in a 3 weeks window.All replies are welcome.Jhony 

242
jcatdigitalalles
BuiltByMichael
BuiltByMichaelUp-and-Comer
asked in General Q&A
WhatsApp use case and estimated costs?

I'm having a nightmare connecting WhatsApp (not your fault) so I just want to check that my use case is even possible before continuing and to also get an estimate of the potential cost.I would like to set up a service whereby people can send some data (a list of 5-8 data points like weight, length, depth etc) to me via WhatsApp. Then using Zapier I would connect ManyChat with OpenAI to form a response, as a personalised automated response to the users message.Is that possible? Imagine that 1000 people sent a single WhatsApp message and received a single reply, daily, what would the cost be for me? Is there a discount for more scale?Hope this makes sense.Many thanks ManyChat community. 

1254
BuiltByMichael
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Inquiry Regarding Facebook Policy: Sending Private Messages in Response to Comments

I have a question regarding Facebook's policy. If a customer comments on our post and we reply in the comments, are we also allowed to send them a private message (DM, inbox) according to Facebook's policy? For instance, if 50 customers comment on our Facebook post, can we send all 50 of them private messages (DM, inbox) without violating any Facebook policies?

400
AwaisToor
thedreamingyogi
thedreamingyogi
asked in General Q&A
Automate FB ad comments

Hi! I’m trying to setup an automation to send a message when someone comments a specific keyword in my FB and IG ads. Is this possible? Only options I see so far are comments on regular posts or clicks on ads. Thank you in advance!~Meli

210
thedreamingyogi
Nexus Of Culture
Nexus Of Culture
asked in General Q&A
Connecting to Wix chatbot

I have the pro account but the instructions to connect to my wix chatbot does not match the dashboard., How can I add a flow?

651
jcatdigitalalles
bevin
bevinUp-and-Comer
asked in General Q&A
Sending Subscriber to Automation (typo)

Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

514
jcatdigitalalles
hghayyomi
hghayyomi
asked in General Q&A
help

I get this message when I connect Facebook to Instagram:instagram account is associated with a commerce account and cannot be moved. please disable the commerce account first before trying again Please help me 

180
hghayyomi
alcoser.sebastian1098
alcoser.sebastian1098Up-and-Comer
asked in General Q&A
connect whatsapp

Does anybody knows why facebook dont send mi the verification message or the call to get my code

283
Digitalmateus
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