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General Q&A

Any questions you have about using Manychat.

  • 4,049 Topics
  • 8,658 Replies
4050 Topics
ismacreator
ismacreator
asked in General Q&A
Automated replies on DMs

Is it possible to make the reply take a minute of 30 seconds before it´s sent to the user?

50
ismacreator
alampole
alampoleUp-and-Comer
asked in General Q&A
Need to be around similar people

Hey Manychat Fam,I love the support from this commilunity so far. Also do Beleive Manychat is Marketers New Automation Gold Rush.I was wondering is there anyone in this Community active from Canada 🇨🇦  ?I'm a Firm Believer similar Minds would do Magic together ❤️ Would Love to learn and grow together.  Let me know in the comments.  Alan, 

50
alampole
diegobelisario12
diegobelisario12Up-and-Comer
asked in General Q&A
Having issues wirh OPenAI API and Instagram

Hey, I have developed a healthcare chatbot for a client in mexico, and everything seems fine since I have done this integration many times, but not GPT simply don’t do anything I have tried with different API, accounts, prompts, models, and nothing works. Please, I need an advice on this 

403
Gustavo Boregio
Aryan6291
Aryan6291Up-and-Comer
asked in General Q&A
Urgent: Change of ManyChat Subscription Renewal Date

Dear ManyChat Support Team, I noticed my subscription renewal date has been changed to April 22, 2024, despite not making the payment yet. Please revert it to the original date.

290
Aryan6291
kamila_
kamila_Up-and-Comer
asked in General Q&A
[Delete Contact] How Transparent Manychat About Our Contact?

I’ve tried to delete my contact to keep it clean, but I found something odd. I had 4077 contacts, then I deleted 1074. So the result is supposed to be 3033. But what I got my contact now is still 3460.  What do you think guys?  How transparent does Manychat count your contacts? Because as we know, it’ll affect our charge.

1645
kamila_
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
Contato inscrito vs visitante

Gostaria de saber a diferença do contato visitante x inscrito , e se eu pago somente pelo contato inscrito?

1472
rafael razico
Leandro Maximo
Leandro Maximo
asked in General Q&A
Bot send the wrong message

The bot send the " template" message! Not the one i modified. 

190
Leandro Maximo
Akbar
Akbar
posted in General Q&A
What I have to contain beside of the save generated to chatgpt response

What I have to contain beside of the save generated to chatgpt response,

30
Akbar
pmarinho
pmarinho
asked in General Q&A
multiple numbers in the same livechat interface

I have 5 whatsapp numbers . Can my account have those 5 numbers working simultaneously?  

1971
Gustavo Boregio
taylor black
taylor black
asked in General Q&A
automated DM links not loading

Hello, I have just set up my account and it’s still currently in free trial mode. I send up a DM automation for when people comment a specific word in the comments of my latest reel. I set up the automation with links, but when anyone clicks on the links, they will not load and it appears to be locked. Has anyone else encountered this? Thank you!

270
taylor black
EnzoBP
EnzoBP
asked in General Q&A
Send a WhatsApp Message After Meta Form is Filled by Lead

Hi! I need to create a communication funnel which connects a Facebook Lead Form (through a Lead Ads Campaign) and, after the Forms is finished, the same lead receives a WhatsApp message to the number which was written.Based on what I´ve searched, it might possible using Facebook, Zapier Pro, paid Twillio and ManyChat Pro, although it´s a litte expensive. Have someone here ever tried to do the something like this and confirm that it´s possible OR have a better idea? Please Help!! 🙏 

8425
rogerioaraujo
erikhinla
erikhinla
asked in General Q&A
Shinefy + Bot Builders?

I just signed up for botbuilders… i almost signed up for Shinefy (AI tool that helps content creators craft AI videos and collect passive income via affiliate marketing)… they said they use bots. Anyone familiar with Shinefy and have an opinion if botbuilders can be used with it or is it a scam?

810
erikhinla
oEduRocha
oEduRochaUp-and-Comer
asked in General Q&A
My automation is not working.

I started to use the automation. After I boosted my post, the automation stopped to work.There are some relation about this?I can’t announce my post with the automation?

2483
Michal Banom
Uanna Mattos
Uanna Mattos
asked in General Q&A
Using hashtag to track

Hi, everyone! Please, let me know if there’s any way if we could that. You know the automatization when someone tag us in their story and they can receive an automatic message from this tag? Is there any way we can do that with a hashtag? Example: Someone goes to some of our events and post a story in their profile using an specific hashtag. From this hashtag, we can send an automatic message Thank you

100
Uanna Mattos
Travelwithjaro
Travelwithjaro
asked in General Q&A
Having trouble as a beginner..

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as I don’t do anything with them, unless they enter into my automation. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

715
tsuchka
Thrivewithjustlainey
Thrivewithjustlainey
asked in General Q&A
Flow Builder

How do I get flow builder on my pro account? I don’t have an option on my page.

241
Gustavo Boregio
joshmillerdp
joshmillerdp
asked in General Q&A
Send IG Message after the automation

Hi everyone! So I setup a DM automation from a comment keyword. I want to have it setup to send a follow up DM 24 hours later. I think I have it figured out using a smart delay for now but I didn’t have the smart delay setup for the first little bit so I don’t think those people are in the smart delay sequence. Is there a way to add them to the smart delay or just set something up to send a message to those people that replied?

5134
S
Dani
Dani
asked in General Q&A
Disabled triggers in the flow to respond to comments on Instagram posts

The triggers appear as disabled, and I can't enable them without switching to PRO, but I don't have contacts and I would like to use the free version first.I have 4 flows responding to publications and sending an automatic response and message with a link in the DM, they all work well, but I can't create number 5 because after publishing the flow the trigger is disabled.I tried to create a new one, and I also tried to make a copy of a flow that is working, but the problem occurs in both.

3446
Femkestultiens
Pablopy
PablopyUp-and-Comer
asked in General Q&A
Send message via webhook from zoho CRM

Hello! I would like to know if an automatic message can be sent through a webhook that I use in zoho crm to clients, as an automatic payment reminder. How could I do this, could you help me? In this case, the message must be sent when the rule is activated on the Zoho CRM side and the event is triggered by sending the data through the webhook, such as your full name, debt and telephone number to which this automatic message must be sent.  

1463
Gustavo Boregio
Visto.bio
Visto.bioUp-and-Comer
asked in General Q&A
Inser subscribe on manychat

I need help with entering data via APII built the model and it is only inserting the basic data of the person's name and WhatsApp, but not other data, and I am following the documentation.for phone and email data it is telling me that I have access denied.The others were not even included in the contact.Does anyone know how to give me guidance or send me a model they use?I'm an account admin

2352
Gustavo Boregio
yakuma1
yakuma1Up-and-Comer
asked in General Q&A
Send Whatsapp followups to Facebook leads booked through Calendly

Hi, so if I generate leads redirecting them to a landing page, and after taking them thru a funnel to book appointment thru Calendly integration, what’s the process to start sending the leads number Whatsapp messages with followups? With Zapier can I do this zap: Calendly > Manychat

711
Gustavo Boregio
mikek
mikek
asked in General Q&A
How can I send DM to all my followers?

Does anyone know how I can send DM to all my followers? I have about 900 followers. Do you also know what is the limit per day to send DM on Instagram?Thanks

4561
Gustavo Boregio
lunarylayn
lunarylaynUp-and-Comer
asked in General Q&A
Bug when sending DMs from comment trigger

Hello, I want to post this as I don’t know if it’s a bug or not.I have a basic comment → DM setup configured. Altought it is working, for some reason, some users (and only SOME users) can’t see the automated message that is being sent to their DMs. Why is this happening?

16913
Lisa
S
sheleUp-and-Comer
asked in General Q&A
Instagram Message Seen

Hey everyone, I have a question. I want to make an automation that when someone sends me a message with keyword > I send them message > then if they left me on see > I want to make sure they get the follow up message Does anyone knows how to do this? I’ve tried the “user input” thing but that can’t understand when someone has actually seen my message. Hope I made it clear.

480
S
khills754
khills754
asked in General Q&A
Avoid double autoreply (new messages trigger autoreply from Meta AND the automation trigger from Manychat)

Is there a way to disable the general autoreply — “we’ve received your message and will get back to you XYZ” — I set up through Meta? The Automation and trigger keyword I set up through Manychat works, but so does the genera autoreply I set up through Meta. People get both autoreplies.  

1140
khills754
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