General Q&A

Hi there! I'm currently running an automation that sends people a download link after they interact with my Instagram Ad.It's working great for 95% of people, which get to the last message with the download link and when clicked, are redirected to an external website. But, 5% of people are not being redirected, instead they are getting an automatic message saying "Get updates" or it's translated version depending on the UI language option (attached a french example) which is not even present in any of our steps. I don't know why or where this is coming from. Have you ever had an issue like this? 

Hello I’m currently having trouble where the automation DM is not being sent with the trigger word. I have a PRO account and not sure why this problem is happening. It was easy before to set up. Also having the problem of the whole message not showing in the text. Along with this caution sign that Keeps showing . If anybody has a solution throat would be great cause I’m paying for the service. :(  

What is the best way to send a fixed message at a fixed time every day to all my subscribers on messenger?

Hi ManyChat community,I am experiencing issues with my account. Despite attempting to renew and complete the payment process over 15 times, I have been unsuccessful. Additionally, I have not received any communication via email regarding this matter, and to my knowledge, I have not violated any policies. Stripe is blocking my payment? How can I pay?How can I contact Manychat billing? Thank you for your attention to this matter.Best regards,

My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue? 

 Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).  

Hey,I am building a real estate bot for Facebook marketplace.The users generally send 3-4 questions in a row right after they respond to an ad.How do I wait for the user to send all his questions and then answer it?

Hi there! We are a salon using Manychat to help automate some processes. I find I am having a hard time automating Instagram comment replies on the post. Manychat seems to be directing me to dm instead? If anyone has any clarity on this it would be greatly appreciated! Thanks.

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

Hi everybody,I want to connect chatbase to my manychat account to set up a smart chatbot for Instagram and Facebook Messenger. I am using make to connect them all.I created 2 automations in manychat and it works fine if the user only sends one message: chatbase replies but if the user asks for something else, the user's 2nd message is ignored, the chatbot (chatbase) doesn't reply.I would like to make chatbase carrying on the conversation. chatbase works fine on my website as a javascript widget. So I guess I am doing something wrong on Manychat and Make?Anyone has an idea to connect an AI agent to my social networks DM able to have a conversation and try to sell it instead of giving only 1 reply?I watched a popular tutorial from Joren Wouters on Youtube.I missed something and I need the help of a Manychat Expert, please. Thanks.PS: see screenshots : my make and many chat conf

마니챗을 선택하고 싶은데 왜 게시글을 올릴 수 없나요? 선택하려는 이유는, DM을 보낼 때, DM을 텍스트와 링크로 보내거나, 텍스트와 함께 보내면 텍스트가 나오지도 자동으로 (...)되지 않기 때문입니다. 이 문제가 해결되면 다시 구독하고 싶습니다. 동향 뭐야? 

I cannot find anywhere where to resubscribe I guess my billing did not go through and I have looked for like an hour and it’s very frustrating. Where can I sign back up again because everything I go to use it says that it is a pro feature and it’s not available on a free account, but I never had a free account so that tells me the billing did not go through.

Hi, I’m new to Manychat.I have 2 different links for my store. One is for my native country, other for international. I would like to use the “convert Instagram comments to sales” template to let the users comment their country name and send the link based on their country.Is there any feature that checks whether a word is a country name? Or is there any way to add a list of country names (keywords) to verify from, instead of adding all the 195 countries’ name individually? 

half of my dm response is missing. i dont know why. i changed the text often but nothing is working

When i try to remove instagram account from manychat, it says ‘’Something went wrong!’’ there is the screenshot. Please someone help me! Manychat is broken!  

Hey AllMy Insta DM automations were working fine and then all of a sudden when it sends the message it only shows the first two lines of the message and the button. Does anyone know how I can fix this issue?

I want to know that why my text is being shown like that is there any way to show it normally? and my messages are also being cut short they are not showing fully!

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above.  I watch several YT video as troubleshoot but none work  

Hey there!Recently I’ve been facing an issue of my automatic replies to people’s inbox not showing properly, only part of the message is visible.Anyone know fix / why is this hapenning? I tried to set new automations but it did not help to resolve the issue. Thanks! 

I setup an automation for IG that when a specific word is mentioned in comment a trigger is set and they get a message with a button. The user is not receiving a button with the correct text but in the live chat it shows the correct button.When the user clicks on the mislabeled button it does not take them to the next step in the flow.I have read all the tutorials and tried the chat with no luck. What am I doing wrong? IG MessageManychat Live Manychat Flow

The changes in the menu on Many chat have left me lost and unable to find the REF URL anyone know how I can find?

Can anyone tell me how to get to this agency page: https://manychat.com/agency/listing?Become a partner of manychat? Is it necessary to bring clients through a referral program?

Hi, I'm still quite new and have made the first automations for Instagram, which also worked. But now it doesn't publish a new automation anymore and I don't know why. What I can see in contrast to the other automations is that the slider "Turn on this trigger" is switched off and when I try to switch it on I get an error message "You can not activate the widget on the free plan. Upgrade to Pro for unlimited access."I hope someone can help me. Thank you! 

Hi, my instagram codeword automation broke! The beginning of my automation goes by the codeword "Хочу" "Пикап" this ready word responds perfectly and sends the correct message in the comments to my rils, but when I am written in direct to prima this codeword sends a completely different message! I have deleted all my messages but it still sends the wrong message altogether

the automated message with buttons that I wrote and sent to customers looks smaller and does not show the entire text I wrote. how should I fix it?