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General Q&A

Any questions you have about using Manychat.

  • 4,148 Topics
  • 8,948 Replies
4148 Topics
zel123
zel123Channel Explorer
asked in General Q&A
Media to determine (instagram)

When I receive a message. Detect when you send a media message. I didn't see it in these options. When a user sends a media message, what should I write instead of the keyword? To detect the media message?

150
zel123
hafijur.sheikh
hafijur.sheikhUp-and-Comer
asked in General Q&A
Facebook Comment Automation Isn't Working!

Facebook comment automation isn't working anymore, but sending messages is still functioning properly. However, I need both features to work. Can anyone educate me on the real reason for this issue? And how can I fix it? Please help me.  

1968
OliverDK
LUISMARCOB
LUISMARCOB
asked in General Q&A
DISPARADOR DE AUTOMATIZACIÓN CUANDO ALGUIEN ENVÍA UN MENSAJE SÓLO POR PRIMERA VEZ?

¿CÓMO PUEDO HACER UN DISPARADOR DE AUTOMATIZACIÓN CUANDO ALGUIEN ENVÍA UN MENSAJE SÓLO POR PRIMERA VEZ?CUANDO LO HAGO CON ETIQUETA DE CONTACTO NO FUNCIONA EN TODAS LAS OCASIONES

952
Gustavo Boregio
jimkats
jimkats
asked in General Q&A
iOS problem

Hi everyone! I have built an automation that works fine for Android devices but not in iOS.I use conversation starters.When iOS users click, none of the flows trigger. Does anyone know what’s going wrong?

390
jimkats
Amine
Amine
asked in General Q&A
Assistance requise pour problème d'automatisation des DM sur Instagram

Hello everyone,I hope this message finds you well. I'm currently encountering an issue with DM automation for comments on Instagram.The automation process I've set up involves sending a private message to individuals who comment the word "extract," providing them with a link to download a PDF. However, despite testing it with several accounts, I've noticed that it's not functioning as expected.Initially, it worked smoothly with my primary account, where I tested it by commenting on posts made by real individuals. However, even with the same account, I'm no longer receiving any messages in my DMs when I comment with the keyword "extract." I'm uncertain if there's a limitation on sending multiple links to the same person.Furthermore, when I tested the automation with other accounts, the outcome was the same - no messages were received upon commenting with the designated keyword.I would greatly appreciate any assistance or insights you can provide on resolving this issue.Thank you for you

290
Amine
Adi
Adi
asked in General Q&A
Instagram automation

I created an automation for Instagram and it says it's active but it's not working. Everything seems to be connected, I refreshed the page, deleted the video and re-uploaded and it still doesn't work. what could be the problem?

120
Adi
chriscfedrizzi
chriscfedrizziUp-and-Comer
asked in General Q&A
Date format and button size limit

Hey guys, I've been trying to set a custom field using Make <> Manychat and it worked. But the problem is, the date format is not being set in the right format, because it looks like Manychat does not accept the formatting I chose and sent from Make. I found a way to format the button variable inside Manychat! But now my problem is, the button name using the variable custom field is not being accepted, it says: "Button Title is longer than 20 symbols", when it's really not. If I format with only Day in the date, it is still giving the same error message. Anyone here can help?

2794
Gustavo Boregio
Samar Sisodia
Samar Sisodia
asked in General Q&A
First day Flow worked well in messenger but after that no flow

Hey! I made a flow of 4 questions to trigger when someone comments on post. For the first 2 questions, trigger worked well but not after that.  Last 2 questions are not being answered in messenger. I checked but it is not happening. How can it be done? 

130
Samar Sisodia
BackyardBakeries
BackyardBakeries
asked in General Q&A
Instagram “couldnt send” Error

Today is the first time I’ve ever tried to use ManyChat. I’m wanting to automatically send a message to to anyone who comments on a reel or post with a trigger word. I’m connected to fb and instagram. I’ve gotten my actual messages through here so it definitely is connected and works. I attempted to post a reel today, set the trigger words up in ManyChat, used the “add button”  link with correct and working urls. When I tried to comment from my personal account though to confirm it was working, I got an error message. Attached is a screenshot. I’m really not sure what to do here- I took the post down in the meantime. Help please! 

420
BackyardBakeries
Marilo
Marilo
asked in General Q&A
CGT´s what is ?

I need your help. Days ago I connect with many chat, and the first day working very well, but after a day not responded in Instagram.and the support tell me 1. Re-connect CGTs:  and I don´t know what means.If someone explain in Spanish will be easy, if not in English.Thanks in advanceMarilo

131
Gustavo Boregio
ibs
ibsUp-and-Comer
asked in General Q&A
trigger use

Hello everyone, I need some help. I have a main flow where i’m asking a user to pick one of the options that he wants. example: “text option that you want to use 1,2,3,4,5”. then I’m waiting for a response from the user and depending on his choice i want to start automation with a trigger. How can I do that!Thank you very much)

383
AwaisToor
PeterPan
PeterPan
asked in General Q&A
Getting Messages Twice

When I try to preview my Instagram comment to reply flow by clicking on the Preview button in the upper right side of my screen, go to my phone (using another IG account, as directed), find the account I want to test and send the code that Manychat provides, I noticed that all messages are duplicated.How do I fix this?Thank you.

1202
ZenCoid
Nic Hahn
Nic Hahn
asked in General Q&A
My trigger response looks different on Instagram on my desktop vs mobile

I was so happy with ManyChat until I opened Instagram on my computer. Now I need some help. I have a simple trigger setup seen here.When I look at one of the chats that this link has been sent to on my phone I see this… I have been seeing some people reply with ‘updates’, and I couldn’t understand why. I opened Instagram on my computer. The same chat above looks like this from my computer. When clicking on updates, it appears to go nowhere… What am I doing wrong? Please help

1211
Gustavo Boregio
stylinbysarah
stylinbysarah
asked in General Q&A
duplicated automation on app not saved properly on desktop

I duplicated an automation last night and selected “next post,” intending to use it for my scheduled post from this morning.The first message sent I checked was sending the links from the automation it was duplicated from. Upon checking the automation on my MC mobile app (iphone), it was correct.Upon logging in on a desktop browser the links were NOT correct.   It did not correct itself until I selected “edit automation” then it corrected itself without me changing or editing anything.This has happened SEVERAL times and I’m only now realizing there is a discrepancy between an automation duplicated and saved on the mobile app and what is actually saved in the system. 

410
stylinbysarah
agenciajbmanychat
agenciajbmanychat
asked in General Q&A
The bot won't retry quick reply

I had configure a twice retry on the quick reply if the customer don’t choose one of the quick replies. But it ain’t retrying.When i tested from manychat to my facebook it works as it supposed to, retrying twice if contact dont use the quick replies.But when i live test it from a facebook ads it won’t retry. picture one shows how the configuration was donepicture two shows how it works when i’m testing from the manychat to my facebook chat (which works just fine)picture three shows how it works when im live testing it from a facebook ads, which doesn’t do the retry on the quick reply    

250
agenciajbmanychat
justwyllian
justwyllian
asked in General Q&A
Tag who opens Broadcast

Hello, I’d like to know if there’s a way to tag who opens a WhatsApp broadcast? Because I want to send another broadcasst just to openers. Any ideas?

80
justwyllian
AWG
AWGUp-and-Comer
asked in General Q&A
Full message is not being sent

i didnt go over the character limit. in fact i still have 70 left however when i tested it, only half of my message is actually being sent before the link is suddenly there…… i need this fixed ASAP

1644
Zabdi
Ismail
IsmailUp-and-Comer
asked in General Q&A
Automatically going from free trial to pro plan

Hello, I used ManyChat for an account once to automate comments replies with a free trial. Then I forgot about the feature. Today I got billed $95. Is there a chance I can get the money back, because I really haven’t been using the website anymore. If you can, please check my history of usage. Please help.

851
Gustavo Boregio
yan
yan
asked in General Q&A
Erro na automação do whatsApp nos primeiros passos

Pessoal, já estou dias tentando conectar meu WhatsApp no manychat para realizar uma automação, porém acontece um erro relácionado a verificação, acusando que n tem como conectar pq n estavao conseguindo verificar a conta, mesmo ela já estando verificada. Entrei em contato com o suporte, mandei foto, vídeo e tal, aí eles me disseram que vão ver o que está acontecendo de errado, já que a conta está mesmo verificada. Por fim, o suporte não me retornou.Já pesquisei em diversos foruns, sites, vídeos brasileiros e estrangeiros e não abtive sucesso. Alguem tem ideia do que pode ser ? 

531
vicine criativa
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
It doesnt appear all the conversations

The automation seems to be functioning correctly in the business suite, yet not all conversations are appearing in the live chat panel, even when the 'all conversations' tab is selected. Is anyone else experiencing this issue?

732
yanz08
Obadah
Obadah
asked in General Q&A
Broadcast

how can i send one message to all subscribers in my bot in manychat pro in messenger ?

580
Obadah
Ziva Meditation
Ziva Meditation
asked in General Q&A
Setting up an Automation for an IG live

I am setting up a flow for an upcoming IG live so that we can send users who comment the keyword our affiliate link where they can sign up. However, I am unable to add a photo in the “comment reply” box where I want to include a message, photo, and link. I have done this in the past but multiple flows were involved, and this one is very simple so it’s just one automation. Am I missing something? In the other flows where I was able to do this it was labeled as a “send within a 24h window” and that let’s me add a photo, but when I press set live it tells me I need to change it to a “comment reply” where I can’t seem to add a photo,

441
Freelancer Rakib
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Request for Advanced ManyChat Learning Opportunity and Internship

Hello everyone! I hope you are all doing well 😊I'm interested in learning ManyChat at an advanced level. Could anyone assist me with that?Additionally, I'm seeking an opportunity to intern alongside someone in the field. I am willing to work for free. Would anyone be open to having me join their team?Thanks in advance!

50
AwaisToor
BossyBlack1
BossyBlack1
asked in General Q&A
help 2 separate accounts can they be merged

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

992
MessieJoeMedia
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
Message to users in messenger whose last interaction was over 1 year

Is there any way in manychat to engage users whose last interaction was more than 1 year ago ? There is an option to send messages to users outside the 24 hour window using Paid Broadcasts. But, using that, I am not able to send messages to users whose last interaction was more than one year.

1492
Elambharathi
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