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General Q&A

Any questions you have about using Manychat.

  • 4,055 Topics
  • 8,663 Replies
4056 Topics
bevin
bevinUp-and-Comer
asked in General Q&A
Sending Subscriber to Automation (typo)

Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

524
jcatdigitalalles
hghayyomi
hghayyomi
asked in General Q&A
help

I get this message when I connect Facebook to Instagram:instagram account is associated with a commerce account and cannot be moved. please disable the commerce account first before trying again Please help me 

190
hghayyomi
alcoser.sebastian1098
alcoser.sebastian1098Up-and-Comer
asked in General Q&A
connect whatsapp

Does anybody knows why facebook dont send mi the verification message or the call to get my code

293
Digitalmateus
LauraB
LauraBUp-and-Comer
asked in General Q&A
Flow doesn't go till the end in IG

The flow works perfectly in Manychat preview but in IG sometimes it doesn’t even start, sometimes stops after first or second reply randomly. 

245
Digitalmateus
Camila
Camila
posted in General Q&A
we haven't received a response from sales

Hello! I would like to inquire if you have had any issues with customer service. We have been reaching out to the sales team for weeks to upgrade our current plan, but we haven't received any response, and we don't know where else to contact. Help!

210
Camila
jdevelvis
jdevelvisUp-and-Comer
asked in General Q&A
Manychat not making it through my Messenger automation flow?

Just started using Manychat and launched my first ad campaign yesterday. Have a little over 40 Messenger conversations, with most making it to the end of the flow with no issues. But 10% of them have stopped at random places in the flow (not the same spot each time), which leaves the respondent with questions but without a coupon, which is what they clicked the ad for in the first place.Is there a way for me to force the next step for a specific conversation or something? I’d prefer to keep them in the flow instead of me sending the offer manually, as then I won’t have their email & SMS opt ins.

4726
jdevelvis
mfiore15
mfiore15Up-and-Comer
asked in General Q&A
Remove Popup on website

Hello, how do I remove the pop ups I installed on my website? I forget how I installed them.  

482
mfiore15
luizgustav0ls1
luizgustav0ls1
asked in General Q&A
Does Manychat works on WhatsApp accounts made with virtual Skype phone numbers?

Hello! I just made an account and this is my first entry on this forum. I am thinking of using Manychat on my WhatsApp account. The only thing keeping me from doing this already is that I am not sure if the software will work properly on WhatsApp accounts made via Skype phone numbers, instead of an actual cell phone number. I need to be kinda sure about it because a Skype phone number is really expensive and they do not offer a free trial so I can run tests on it. Could please anyone help me with this? I know that's a very specific question, so I appreciate any help from anyone willing to help me. Thank you so much!

1332
Digitalmateus
Mel E
Mel EChat Surfer
asked in General Q&A
Instagram Live Trigger

Does the Instagram Live Trigger only work during the live itself? If people are watching after the live - a replay - will the Live Trigger still work?Or would best practice be to build the same flow for the Post/Reel Trigger too?

150
Mel E
ausdemHinterland
ausdemHinterland
asked in General Q&A
ntegration of Whatsapp Business.

HelloI still have problems and questions regarding the integration of Whatsapp Business. The business account has been available for a few days now. How can I integrate the existing number now? It says here that I should delete the existing account? Then my last conversations will be gone, right?Many thanks for your tips!

290
ausdemHinterland
Kuy
Kuy
asked in General Q&A
adding stickers

How to add sticker as a reply for my messages on Instagram, I heard manychat has this option, but I can't find stickers anywhere 

870
Kuy
Zorro
ZorroUp-and-Comer
asked in General Q&A
Newbie Struggling Flow vs Automation & Templates

Hello, I am new to Manychat and wanted to say hi and also let you know of some things I have been struggling with. When I watch some of the training videos you can see in the screen where the vido creator can create “New Flows” and I think even with a large template selection. I am not seein this anywhere in my MC. I have the trial that is about to convert to pro in 3 days but cannot seem to get past a few blocks. I noticed in flows in the training videos you can even organzie your flows into folders. This does look similart but not exactly like I see in automations and I do not know if they changed the name from flow to automation or I am missing some things. Either way I am struggling with some basic fundamental startups. 

78622
Zorro
WorkWithWolf
WorkWithWolf
asked in General Q&A
Link not posting to FB messanger

Hi, Today I set up auto response for FB.  Anytime someone comments a keyword on my post it send them a response to their messages.  For some reason it is not including the link to the free guide they are requesting. When I go into the automation, the proper link is connected and when i hit “preview” it shows the button, but not in the message when sent. Is anyone able to help guide me on this? Thank you!

160
WorkWithWolf
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
Followers to subscribers.

Hey guys, as it usually happens to me, I’m kind of deep now into Manychat functionalities but I don’t understand one very basic thing. Let’s say I want to mainly run mass Instagram promotions (send to all my subscribers at once).Can I do that to all my followers? Or do they have to be specifically Instagram chat subscribers? If yes, then how do I convert them to subscribers?

1253
Gustavo Boregio
greatgoose
greatgoose
asked in General Q&A
send message to comments

I have posted a reel on Instagram & forget to add automation in prior!I got 100+ comments .Now I want to send a message to all the comments on that  I got on reel !Is it possible to reply to existing comments?

660
greatgoose
allisonpreiss
allisonpreissUp-and-Comer
asked in General Q&A
How to set up a keyword trigger on a fb reel?

Hello! I am new to ManyChat and I watched all the tutorial videos they provided. I still cannot figure out how to attach a keyword trigger to a facebook reel? I tried pasting the specific link to the post and it said invalid (which it is not)? Also, I attached my instagram acount to my many chat account but cannot get it to show up to be able to attach automations to it 😣 HELPPPPP a girl out please :)

2065
danystr
Travconn
Travconn
posted in General Q&A
Messenger Customer Chat won’t work after May 9. This will affect automations on that account.

Just saw this one while editing my flows and saw one that would be affected by this. Any news posting where I can read this or reasons why this is being changed? 

1447
Gustavo Boregio
Mrvirani
MrviraniUp-and-Comer
asked in General Q&A
WhatsApp voice note Button not visible?

Before i used to get an option to send voice notes on WhatsApp but suddenly it disappeared. Can someone let me know what should i do?

862
Mrvirani
SomethingElse
SomethingElseUp-and-Comer
asked in General Q&A
Eager to learn, but igsummit.com has riskware.

I’ve been eager to learn from igsummit.com after purchasing the courses offered there.However, I get malware & riskware warnings from many anti-virus and protection softwares and websites.What is this issue really about? Will it ever be fixed?  

572
SomethingElse
Travelwithjaro
Travelwithjaro
asked in General Q&A
Question! Automatic contacts?!

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as these are contacts that I don’t do anything with, unless they enter into my automation, but not all of these contacts are being automated. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

5599
Da Fingaz
Oncloudriley
Oncloudriley
asked in General Q&A
link automation

Hi! Just curious as to the threshold for how many links can be sent in an hour/minute. When I have reels do really well and many link requests right away, it always stops working properly and I was just curious as to whether there is a cap set on how many dms can be sent per minute. Thanks. 

520
Oncloudriley
Jim
JimUp-and-Comer
asked in General Q&A
Duplicates

I have so many customers whose numbers are duplicated based on their mobile numbers. How do I remove duplicates?

291
Digitalmateus
Mustafa
MustafaUp-and-Comer
asked in General Q&A
WhatsApp search problem

I find it frustrating to search for a contact while in manychat whatsapp, even more frustrating is changing a contacts name.  It does not make sense that I cannot change a contacts name if they initiated the conversation while i can change the contact name if I saved the contact first with my desired name then contacted him/her  Anyone can help

391
Digitalmateus
marcelotorres
marcelotorresUp-and-Comer
asked in General Q&A
Manychat cuts long GPT responses

I'm integrating manychat with gpt and it sometimes gives me long replies and ends up cutting off the message when it arrives in Instagram's DM. This can be resolved. The cut message is meaningless and I didn't want to give short answers.

2603
mathony
tom
tomUp-and-Comer
asked in General Q&A
How to map this response to a custom field?

So i am calling an api in the external request module, this is my response mapping:$.data[?(@.message.status == 'finished_successfully' && @.message.metadata.is_complete == true)].message.content.partsand this is the full response: data: {"message": {"id": "786ccf0b-3f07-4743-a55a-5f45b5a980d2", "author": {"role": "system", "name": null, "metadata": {}}, "create_time": null, "update_time": null, "content": {"content_type": "text", "parts": [""]}, "status": "finished_successfully", "end_turn": true, "weight": 0.0, "metadata": {"is_visually_hidden_from_conversation": true}, "recipient": "all"}, "conversation_id": "a740b7c2-a97c-4174-a6a1-6cb120aafb69", "error": null}data: {"message": {"id": "08627ffb-206e-48c3-8a0c-eb9dc9120cc5", "author": {"role": "system", "name": null, "metadata": {}}, "create_time": null, "update_time": null, "content": {"content_type": "text", "parts": [""]}, "status": "finished_successfully", "end_turn": null, "weight": 1.0, "metadata": {"is_visually_hidden

2355
Filipe
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