General Q&A

I just made my first Manychat account and connected my Instagram. But it appears to be connected to a different IG account. I want my business account to be connected, but it’s connected to my personal IG account. How can I fix this?

Hello, I have 2 doubts.The first is that I need ManyChat to respond differently depending on the word in a post. That is, in post 1 send an image by typing "b" and send another image by typing the word "b". The detail is that I have 23 words. The other route is to start the conversation with a keyword and in the chat respond with a keyword with an image. Where can I read about it and how can I develop this.

Issue and Request for Assistance Issue:When users enter an invalid response four times, the automation incorrectly moves to the next question.Request:I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward. Flow SummaryObjective:Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.Flow:Welcome Message: Introduces the survey and prompts users to start. Survey Questions: Question 1: Prompts with quick replies. No Response Handling: Reminders sent at 2-hour intervals, up to four reminders. Fourth reminder ends the session and reroutes to the beginning. Question 2 & 3: Follow the same structure. Invalid Response Handling: Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input. On the 4th invalid attempt, it currently moves to the next que

So right now I have a bunch of old leads that I want to recontact and mass DM  I’m trying to figure out how to do so  Does anyone know what automation to set up? I set up an automation where it runs when a new tag is applied but when I apply a new tag to the old contacts it doesn’t send the automation through 

Meta issue: Some messages that contain buttons may appear cropped on the Instagram app.

Is there a way to add exceptions to my Instagram auto-reply? It's frustrating that it sends messages to people I'm already chatting with, despite having marked the 24-hour window. How can this issue be resolved, if possible?

Hi how can I delete a message that was accidentally sent out to the wrong person? Anyone can help? 

Has anyone ever had it so when your automated messages sent to your followers that it doesn’t send the full message? Mines only setting a couple words and then has… With no access to get more information and then just has the link.

i have a pro account in manychat,also am maintaining multiple client pages in instagram,with my pro account can i use the automations in all my insta profiles or only one profile ?in such case,should i need to purchase pro for every single insta profile ? pls help me with a solution

My manychat automation is up and running but only part of the message shows on Instagram with … at the end. There are only the first 4 words showing. Screenshot to illustrate. You cannot click on the message to show more - this is all the receiver is seeing! How do I fix this???? 

Hi there! I'm currently running an automation that sends people a download link after they interact with my Instagram Ad.It's working great for 95% of people, which get to the last message with the download link and when clicked, are redirected to an external website. But, 5% of people are not being redirected, instead they are getting an automatic message saying "Get updates" or it's translated version depending on the UI language option (attached a french example) which is not even present in any of our steps. I don't know why or where this is coming from. Have you ever had an issue like this? 

Hello I’m currently having trouble where the automation DM is not being sent with the trigger word. I have a PRO account and not sure why this problem is happening. It was easy before to set up. Also having the problem of the whole message not showing in the text. Along with this caution sign that Keeps showing . If anybody has a solution throat would be great cause I’m paying for the service. :(  

What is the best way to send a fixed message at a fixed time every day to all my subscribers on messenger?

Hi ManyChat community,I am experiencing issues with my account. Despite attempting to renew and complete the payment process over 15 times, I have been unsuccessful. Additionally, I have not received any communication via email regarding this matter, and to my knowledge, I have not violated any policies. Stripe is blocking my payment? How can I pay?How can I contact Manychat billing? Thank you for your attention to this matter.Best regards,

My Instagram DM messages are only showing the first two lines of the message as well as the button. It was working before but just stopped out of the blue. Anybody know how to fix this issue? 

 Manychat triggering the DM, after a comment on post but it’s not sending the full message. Does anybody facing the same issue? Attaching the screenshots for reference. From last 2 days I’m facing this issue. Last one month it worked well like second image(it usually send full message), but from past 2 days facing the issue like in First image message error(Sending only first line of message).  

Hey,I am building a real estate bot for Facebook marketplace.The users generally send 3-4 questions in a row right after they respond to an ad.How do I wait for the user to send all his questions and then answer it?

Hi there! We are a salon using Manychat to help automate some processes. I find I am having a hard time automating Instagram comment replies on the post. Manychat seems to be directing me to dm instead? If anyone has any clarity on this it would be greatly appreciated! Thanks.

I have more than one IG account, and I could really use Manychat on my other accounts also. Is it possible to connect more than one IG account to Manychat?

Hi everybody,I want to connect chatbase to my manychat account to set up a smart chatbot for Instagram and Facebook Messenger. I am using make to connect them all.I created 2 automations in manychat and it works fine if the user only sends one message: chatbase replies but if the user asks for something else, the user's 2nd message is ignored, the chatbot (chatbase) doesn't reply.I would like to make chatbase carrying on the conversation. chatbase works fine on my website as a javascript widget. So I guess I am doing something wrong on Manychat and Make?Anyone has an idea to connect an AI agent to my social networks DM able to have a conversation and try to sell it instead of giving only 1 reply?I watched a popular tutorial from Joren Wouters on Youtube.I missed something and I need the help of a Manychat Expert, please. Thanks.PS: see screenshots : my make and many chat config 

마니챗을 선택하고 싶은데 왜 게시글을 올릴 수 없나요? 선택하려는 이유는, DM을 보낼 때, DM을 텍스트와 링크로 보내거나, 텍스트와 함께 보내면 텍스트가 나오지도 자동으로 (...)되지 않기 때문입니다. 이 문제가 해결되면 다시 구독하고 싶습니다. 동향 뭐야? 

I cannot find anywhere where to resubscribe I guess my billing did not go through and I have looked for like an hour and it’s very frustrating. Where can I sign back up again because everything I go to use it says that it is a pro feature and it’s not available on a free account, but I never had a free account so that tells me the billing did not go through.

Hi, I’m new to Manychat.I have 2 different links for my store. One is for my native country, other for international. I would like to use the “convert Instagram comments to sales” template to let the users comment their country name and send the link based on their country.Is there any feature that checks whether a word is a country name? Or is there any way to add a list of country names (keywords) to verify from, instead of adding all the 195 countries’ name individually? 

half of my dm response is missing. i dont know why. i changed the text often but nothing is working

When i try to remove instagram account from manychat, it says ‘’Something went wrong!’’ there is the screenshot. Please someone help me! Manychat is broken!