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General Q&A

Any questions you have about using Manychat.

  • 3,699 Topics
  • 7,749 Replies
3700 Topics
Arsenii
Arsenii
asked in General Q&A
Maximum number of automations

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

271
Fabio Gaulke
Docwishloff
DocwishloffUp-and-Comer
asked in General Q&A
Automation randomly triggering

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me.  My keywords are short - PSA,  MA & WL.  The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering.     I am wondering if they keywords are to short? Maybe they are being triggered within words.  My IG is @Docwishloff 

3317
Nicky
KarolinaRitz
KarolinaRitzUp-and-Comer
asked in General Q&A
Conversation Starters doesn't start

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline 

390
KarolinaRitz
Fran Sprenger
Fran SprengerChat Surfer
asked in General Q&A
why is this random Photo and name showing when we send a ref url in IG??

Hey guys why might this image be showing on computer view when we send a ref url on IG?

739
Fran Sprenger
Dart_01
Dart_01
asked in General Q&A
AI-Assistants

Good afternoon, I would like to ask if your platform has the possibility to connect not 1 Instagram account for customization of AI assistant, but many? If I want to set up 10-20-30 chat bots for different instagram pages through my 1 account in your service, is it possible?

100
Dart_01
Arthur Campos
Arthur Campos
asked in General Q&A
Google Sheet integration issues

 Instead of updating the row the Google Sheets integration is adding a new row. How can I fix this?  

301
Gustavo Boregio
henryslava23
henryslava23
asked in General Q&A
IG account connected to another manychat account but cant access it - how can I fix this?

 

1171
Gustavo Boregio
asmajancyclist
asmajancyclistUp-and-Comer
posted in General Q&A
Both Facebook and Instagram automations not triggering

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered. 

341
working_jill
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
What if someone send a message while AI is "thinking"

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

392
Vítor Afonso
Tish
TishUp-and-Comer
posted in General Q&A
Automation not stopping

I’ve deactivated my manychat account, but the automation is still running on my instagram account. (I did delete/deactivate all automations before I deactivated my account). How do I stop the automation? The automation is an automated message that is sent when someone sends me a message. 

663
Fabio Gaulke
Spargo
Spargo
posted in General Q&A
Instagram Inbox Restricted - Can I still use Manychat?

Hi, my client’s IG account has been restricted to send messages for 3 days due to “harassment & bullying” which we can not discover a valid reason for. Does this mean that using Manychat to manage our inbox conversations will harm us even further, or, are we able to use Manychat in the meantime?Typically, we would have someone active on the IG app to handle personalised comments and poll responses. And someone at an alternate time on Manychat just to handle inbox. 

431
Fabio Gaulke
jaquilene albuquerque
jaquilene albuquerque
asked in General Q&A
Como usar o meu numero antigo do WhatsApp business no manychat

olá, tenho meu numero do WhatsApp business por onde falo e respondo minhas clientes, para automatizar minhas conversas me cadastrei no manychat e tive que comprar outro numero de telefone, o qual é diferente do que eu uso para responder minhas clientes, logo este numero novo não aparece para elas, ou seja minhas clientes não me contatam por ele e sim pelo numero antigo o qual já estavam habituadas a falar comigo. As automações que faço não vão para meu numero do WhatsApp bussines, ficam somente no novo numero que comprei e assim não funciona para mim, como posso resolver isso?

110
jaquilene albuquerque
C
ChatbotterUp-and-Comer
asked in General Q&A
Chatbot not working on Facebook Ads

I have created a new campaign in Facebook Ads, where I selected Partner appUse an existing message sequence from a partner messaging app. You can select the sequence or enter JSON code.Message flowFE Flow (Manychat) in short, i selected partner app and then manychat and selected my automation.. however, i’ve spent already $45 and i didn’t get any chats,  my ads are ultra high CTR… it seems like manychat isnt triggeredhow can i troubleshoot this?i am wondering should i use JSON instead? if yes, where do i get the JSON for my automation?   

380
C
alexdubois
alexduboisChat Surfer
posted in General Q&A
Can someone helpt with issues exporting contacts to google sheets?

I have my google sheets integration and created a broadcast. I had this working before to export all my contact data but now it doesn’t work somehow. It says broadcast sent but no contacts are appearing on google sheets…i’ve been trying for 2 days now…   

728
Gustavo Boregio
coloristm
coloristm
asked in General Q&A
How do I remove "automation powered by manychat" in PRO version?

I am on the pro version of many chat and am unable to find a way to disable this branding. It would be great if you guys could help! 

3521
Fabio Gaulke
C
ChatbotterUp-and-Comer
asked in General Q&A
Wait for user reply, where is this function?

I need help, i ask users to answer their ZIP code, and then when they reply I will send my next question. However, I can’t find the automation or the option to add “WAIT FOR USER REPLY” where is it?i am doing facebook messenger bot 

1691
Fabio Gaulke
John Moreno
John MorenoUp-and-Comer
asked in General Q&A
Unique Discount Codes by DM

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

1304
John Moreno
adrchen
adrchenUp-and-Comer
asked in General Q&A
Which permissions are needed on Meta?

If instead of sharing the main account password, I want to assign someone to be able to connect Manychat, which are the minimum permissions required for it to work properly?Basic + Apps and Integration Full controlAnd then, on Partial access panel (unless Full control was required):Content Messages Community activity Ads InsightI guess it would work with Full control, but then, having that access just to connect Manychat (and if something happens with the account, this one could also be blamed).Any guidance?

230
adrchen
Jilly B
Jilly BUp-and-Comer
asked in General Q&A
Email opt-in analytics

Hi Community, How can I easily see how many new contacts (email opt-ins) I’ve gotten through ALL my Manychat automations in a one-month period?  I know where to look individually, but I need a one-month at-a-glance metric.  Thanks!

243
Gustavo Boregio
Elias Yerbez
Elias Yerbez
posted in General Q&A
Automatic assignment is not equitable

Hello community, I have a problem with the automatic assignment in my automations. I have two live chat agents, but one receives more leads than the other. What could be the problem? 

191
Fabio Gaulke
makenewmarketing
makenewmarketing
asked in General Q&A
Triggering 2 automations at 1x

Hello! I am wanting 2 automations to be able to be triggered on posts sometimes, but we’re finding if someone triggers one automation on a post and then tries to trigger another one the other one doesn’t get triggered. OR they comment both words in one comment and it only triggers one. Is there a way around this? Thank you! :) 

1111
Fabio Gaulke
fanfantulipan
fanfantulipanUp-and-Comer
asked in General Q&A
Flow automation stopped when edited ?

Hello, , I have a question.When I had set flow that was completed….And then I edit the flow and add another step, so the automation will continue or ? Thanks :) 

233
fanfantulipan
Sami Mahin
Sami MahinChannel Explorer
posted in General Q&A
Manybucks 💲 Acheivement unlocked

Appreciate it Manychat. Proud to become part of the exclusive community aceiving what only 7% of the partners have been able to do. 🪅🎆

210
Sami Mahin
alona budovoi
alona budovoiUp-and-Comer
asked in General Q&A
Manychat email go to spam folder

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

560
alona budovoi
O
Ohadhadar
asked in General Q&A
Finding contact with "whatsapp_phone" field

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

8579
leandrodacunha
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