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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    fcsoares86
    fcsoares86Smooth talker

    Restart automation with a triggerNew

    An option to permit set and enable a trigger to restart automations that are paused manually.Scenario: Some agents pause for all time automations and forget to restart after use. So with a trigger and cron we can restart an automation. 

    0
    fcsoares86
    Forum|Forum|1 year ago
    fcsoares86
    fcsoares86Smooth talker

    Agent name on chatNew

    Please add the function to enable live chat agent name like:  

    0
    fcsoares86
    Forum|Forum|1 year ago
    fcsoares86
    fcsoares86Smooth talker

    Enhancement of PermissionsNew

    When a live chat user is set, this live chat agent cant add new contacts or edit them, this is only enabled for administrator. In a scenario that we have an agent to filter custormers, the names of customers that are "😘🖤" need be changed to real name like function delivered at  

    0
    fcsoares86
    Forum|Forum|1 year ago
    ofekloya
    ofekloyaUp-and-comer

    Custom Contact Name, System Messages in live chatNew

    Hey,I’m using Manychat WhatsApp Coexistence and it would be very handy if I Manychat could name the contacts that it initially pulls from WhatsApp Business exactly as they are saved in my whatsapp profile.Or, at least give me an option to rename the contact as I wish.Additionally, there is an option to turn off system messages in the live chat window, yea, but it resets every time I exist the window. I wish there was an option to globally turn off system messages such as automation starts, tag changed, or any other system message for team members.

    0
    ofekloya
    Forum|Forum|1 year ago
    Sebastian Riehle
    Sebastian RiehleUp-and-comer

    Automations for undelivered WA messagesNew

    Hi Manychat team,I face a problem with a small but consistent percentage of WhatsApp users and would like you to consider a new feature: Currently, there's no way to automatically identify and handle contacts who didn't receive a WhatsApp message due to:a) WhatsApp-ID subscribed via API does not existb) temporary unavailabilityc) Meta's delivery restrictions.Suggested solution: Implement an automated system in Manychat that can detect undelivered WhatsApp messages, flag affected contacts, trigger specific automations based on delivery status, and provide options to retry sending messages or remove opt-ins if desired. For example a connector in flow builder like the one for user input "user did not reply within x minutes" --> "contact did not receive message within x minutes"So I can followup with a normal action block and guide users another way through the automations at points of interest within flow builder. "The benefit would be for the community, all WhatsApp Chatbot creators, agencies, agency-clients and WhatsApp users likewise. Use case: We run ads that subscribe contacts via API to WhatsApp and leads get their first message template immediately. For leads not reachable I need to notify an Admin, so they can call the person in time. Or send an API call to my CRM-System or Update a Google Sheet and so on… Use case #2: We subscribe gym members with their checkin via API to Manychat. If there are any problems, sending our initial welcome message, we need to know about it automatically to set further actions. Use case #3: We subscribe user via API after appointment bookings for confirmation and followups. If the contact is not reachable, we need to know about it to chose other ways of communication. A solution would help maintain cleaner contact lists, improve overall message delivery rates, and allow for more targeted follow-up strategies. It would save time on manual list management and improve engagement rates.Thank you very much for your consideration :-)Best regardsSebastian

    2
    Forum|Forum|1 year ago
    CrisHediec
    CrisHediecUp-and-comer

    Send the same broadcasts to different targets at the same timeNew

    Allow sending the same campaign or broadcast to multiple audience segments at the same time, without the need to manually duplicate the broadcast.

    0
    CrisHediec
    Forum|Forum|1 year ago
    miguelnf
    miguelnfUp-and-comer

    WhatsApp Profile Contact ImagesNew

     WhatsApp profile contacts images- Both in the contacts tab of live conversations and in the conversation chat would be great --  

    1
    Heric
    Forum|Forum|1 year ago
    sruliglik
    sruliglikUp-and-comer

    Send a contact file on WhatsApp (vcf)New

    Can you please add an option to send a contact file (vcf) in WhatsApp bot

    1
    Heric
    Forum|Forum|1 year ago
    NovaFinance360
    NovaFinance360Up-and-comer

    Adding a URL along with reply buttonsNew

    Wish could add a URL button along with reply buttons, as in this image:   Thank you very much.

    2
    Heric
    Forum|Forum|1 year ago
    vinimax
    vinimaxUp-and-comer

    Add support to dynamic block on WhatsAppNew

    As a WhatsApp automation enthusiast an useful feature would be able to send audio/vídeos and many other formats through the API as you can in messenger. Basically, being able to use this: https://manychat.github.io/dynamic_block_docs/ with WhatsApp users.

    4
    Heric
    Forum|Forum|1 year ago
    fabianogoldoni
    fabianogoldoniUp-and-comer

    Support Stickers in WhatsappDelivered

    Please, we need Manychat to be able to display the stickers that customers send. Often, these are stickers that confirm or deny a question. Stickers are a way Brazilians communicate on WhatsApp, and we definitely can't go without this feature! Please prioritize this. Thank you!

    9
    Heric
    Forum|Forum|1 year ago
    Martin
    MartinUp-and-comer

    WhatsApp Dynamic Content RequestClosed

    Need to bring data into WhatsApp from my own API’s

    2
    Raquel C
    Forum|Forum|1 year ago
    cleyton
    cleytonSmooth talker

    Whatsapp Flows MetaClosed

    Estou no aguardo da nova função da meta para Whatsapp que é o Whatsapp Flows ser implementada no Manychat, agora podemos criar:✅ Páginas de cadastro 💻✅ Formulários 📝✅ Reservas 🍽✅ Agendamentos 📆✅ Pesquisas 🔎✅ Orçamentos 💰E muito mais.…Tudo isso pela api oficial do Whatsapp sem o cliente precisar sair da conversa. 

    1
    Raquel C
    Forum|Forum|1 year ago
    Luke Victor
    Luke VictorUp-and-comer

    Feature Request: Native WhatsApp Location Sharing SupportNew

    Hi ManyChat community! I’d love to see native support for location sharing/pin drop detection in WhatsApp chats. Currently, ManyChat doesn’t allow a user to drop a pin in WhatsApp that the bot can automatically read and respond to. We’re building concierge bots that would hugely benefit from this—where a contact shares their location, and the bot instantly replies with a pin to the closest branch or service point.This would unlock real value for service-based businesses. 

    0
    Luke Victor
    Forum|Forum|1 year ago
    ElePerez
    ElePerezUp-and-comer

    Be able to change the contact´s name in WhatsappDelivered

    Be able to change the contact´s name in WhatsappIf the client´s name is “😍👌🏻” I want to be able to change it to their real name. 

    11
    Raquel C
    Forum|Forum|1 year ago
    Heric
    HericSmooth talker

    Display PDF Files Instead of Just Links in WhatsApp ConversationsNew

    Hi Manychat Team, I’d like to suggest an improvement for handling PDF files in WhatsApp conversations: displaying the actual PDF file (or at least its preview with file name), instead of showing only a link. Currently, when a user sends a PDF through WhatsApp, Manychat shows just a URL to the file. This creates a less intuitive experience, especially when we need to quickly view or share the file. Instead of seeing the file name or being able to preview it, we have to open an external link, which slows down support and increases the chance of missing important documents. It would be much more practical if the file appeared directly in the chat with its name, a preview, a download button, and also the ability to copy or share the file, just like it's possible with images in native WhatsApp. This would greatly improve usability, especially for support teams that receive invoices, ID documents, contracts, and other PDFs from users. Thanks in advance for considering this enhancement! Could you help me with this, ​@Raquel C , ​@Marina? Best regards,Heric Fernandes

    0
    Heric
    Forum|Forum|1 year ago
    Heric
    HericSmooth talker

    Show WhatsApp User Avatar in Chat and Contact ViewNew

    Hi Manychat Team, I’d like to suggest a feature that would greatly enhance the user experience when managing WhatsApp conversations: displaying the user’s WhatsApp profile picture (avatar) in the chat interface and in the contact list. Currently, the WhatsApp user's avatar is not shown anywhere — neither in the conversation view nor in the contact details. Having the avatar visible would help quickly identify users, especially when dealing with a high volume of messages or similar names. This small visual cue can make a big difference in providing more personalized and efficient support. Thanks for considering this improvement, and keep up the great work! Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

    0
    alfredoc
    Forum|Forum|1 year ago
    Heric
    HericSmooth talker

    Enable Copy and Share Options for Text and Images in the AppNew

    Hi Manychat Team, I’d like to suggest an important improvement for the mobile app experience, especially for those of us managing conversations through Live Chat: the ability to copy and share both text and images sent by users. Currently, in the Manychat mobile app, it's not possible to copy or share images that users send during a conversation. This creates a real limitation in support situations where I need to forward or save an image quickly — for example, to share it with another team member or reference it in another system. Text messages are somewhat easier to handle (some can be copied), but even then, a native "copy" and "share" option for both text and images would make a huge difference in usability and efficiency. This limitation is currently affecting my ability to properly assist users via the app, and I believe adding at least the ability to copy images would be a great first step toward improving the mobile experience. Thanks a lot for considering this request — I truly believe it would help many users who rely on the app for daily operations. Could you help me with this, ​@Raquel C , ​@Marina? Best regards,

    0
    Heric
    Forum|Forum|1 year ago
    jplific
    jplificUp-and-comer

    Unassign a Conversation AutomaticallyNew

    I was thinking about the assigned function and came to the conclusion:Why is there an “Assign” function in automation, but not “Unassign”?You can consult a discussion about a "method" to get around this, but it's a workaround, because if a conversation is assigned to someone it will stay there forever until they manually unassign it.There should be an action for this automatically via flows.General Q&A

    0
    jplific
    Forum|Forum|1 year ago
    ferjomorales
    ferjomoralesUp-and-comer

    CREATE OPTION TO BLOCK USERS IN WHATSAPPDelivered

    Please create a direct block option for Whatsapp users who spam or want to try to hack the account with a repeated link. 

    3
    Raquel C
    Forum|Forum|1 year ago
    Daniel Zatko
    Daniel ZatkoUp-and-comer

    blacklist for block a user in whatsappClosed

    blacklist for block a user in whatsapp

    1
    Raquel C
    Forum|Forum|1 year ago
    Vadim Ciobanu
    Vadim CiobanuSmooth talker

    Date&time picker for WhatsAppNew

    Please add date&time picker in WhatsApp as you did in Facebook Messenger.

    0
    Vadim Ciobanu
    Forum|Forum|1 year ago
    laraib hassan
    laraib hassanUp-and-comer

    File Conversion from response LinkNew

    I am building a WhatsApp chatbot automation , where user will input mobile number and an external http request (POST Request) will be called , In the response api will deliver the pdf link (pdf will be different for each mobile number basically its the invoice of services against that mobile number).I am getting download link  successfully but instead of sending user download link , i directly want to send PDF  ,There should be some option to dynamically convert links to differt file types like to audio,video,PDF , i mean instead of sending dowload links in messages or sending them on emails , files should be directly sent to whatsapp

    1
    RicardoM
    Forum|Forum|1 year ago
    nirkrause
    nirkrauseUp-and-comer

    send whastapp broadcast with APINew

    I want to be able to create and manage whatsapp broadcasts with API.for example to send reminders for a class to all registered people.

    1
    patriciopawel
    Forum|Forum|1 year ago
    Xstudio
    XstudioUp-and-comer

    ID audiosNew

    Hola no requiero que hagan nada con el audio de whatsapp solo quiero el ID el cual ya tienen porque me sale en el codigo del chat.que en el jscon de mi webhook pueda añadir ese id si es audiosería meterlo en ultimo mensaje (actualmente dice ultimo mnesaj de texto) sería meter ahi el id de audio y que en el json pueda obtener ese ID, porque en mi n8n ya reconoce si es audio o texto y si es audio ya lo pasa a texto openai. Ojala se pueda hacer esto, ya lo tienen ahi, solo es que lo activen. 

    0
    Xstudio
    Forum|Forum|1 year ago
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