Manychat Changelog

This year, we have seen some of the most exciting product updates on Manychat. You have submitted some of these on our Ideas page, and your feedback matters a lot to us!So, we invited our Product Marketing team to pick and share their favorite product releases this year with us. And here’s our top product updates of 2024 🎊 📍Better Conversations, Smarter Automations with Manychat AIThe holidays are hectic, but automation doesn’t have to be. Manychat AI comes with improved personalization tools, in-depth onboarding and holiday-ready templates to help you get started. Save time while capturing every lead and start 2025 strong with 20% off Manychat AI — available now for a limited time!  Get your discount 📍Build Instagram Automations in Minutes with Quick AutomationsQuick Automations is a powerful tool for Instagram creators looking to set up effective automations that maximize engagement within Instagram's 24-hour messaging rule. Use QA to build popular flows — such as asking followers to engage further, collecting emails, gathering phone numbers, and following up with additional offers — within just a few clicks. Try it out 📍Plug & Play Templates for Easy DM AutomationWe’ve got 20 revamped Instagram templates that make automating DMs, comments, lives and stories a breeze. We heard you: templates now come with clearer instructions, easy-to-follow visuals, and localized content (available in English, Spanish, and Portuguese). Sell products in DMs, grow your followers, capture leads effortlessly, and much more! Take me to Templates 📍Re-engaging Your Customers Is Now Even Easier on WhatsAppWe’ve got a host of new WhatsApp improvements. Use Ice Breakers to make initial interactions even smoother; enable pre-set clickable question buttons at the start of your conversations. URL links are now trackable for better analytics, and you can easily create new contact cards by saving phone numbers.  Read more 📍Boost Your Manychat-Automated Posts Directly on InstagramComment automations now work if you boost a Post or Reel on Instagram! This means you can create seamless Instagram Post and Reel automation within Manychat, and then boost these posts directly within the Instagram app.  Learn more 📍Maximize Your Ad Spend with CAPI and ManychatHarness the full power of Meta ad targeting by connecting the Conversions API (CAPI) to your Manychat account. This allows Meta to use your ad engagement data to figure out exactly who to target your ads to. Bottom line: Same advertising spend, wayyyy better leads. Connect CAPI today – it’s a no-brainer. Ditch the data overload 🙌 You asked, we delivered: Your top 3 most fiercely requested featuresImport contacts: Building your audience is crucial, and we’re here to help you manage those conversations across WhatsApp, Telegram, SMS, and email. Record voice messages using Live Chat: No need to jump between mobile and desktop. Communicate instantly on whichever app works best for you.  Instagram stats: To show you how hard Manychat is working for you (and how awesome your automations are), we’ve revamped the Manychat homepage stats. Time to  celebrate – and then replicate – your successes!  ❓Have you tried any of these new features? Which one did you like the most? Share with us in the comments! 👇 

We’re excited to announce a brand-new feature for WhatsApp on Manychat: Ice Breakers!This update allows you to engage customers right from the start of their interaction with your business on WhatsApp.What are Ice Breakers? Ice Breakers are pre-set questions that appear as clickable buttons at the beginning of a WhatsApp conversation. These buttons can help users find the information they need quickly, improving their experience and increasing engagement.🔑 Key Benefits:Proactive Assistance: Answer common questions before they’re even asked. Seamless Navigation: Guide new contacts through your offerings or services. Enhanced Engagement: Provide an option to connect with a human agent or trigger specific automations.How to Set It Up: Setting up Ice Breakers is simple! Navigate to Settings > WhatsApp > Ice Breakers, and add up to four questions. Link these to your existing automations, and you’re good to go!  Check out this Help Center article to learn more.  ⚠️ We have recently noticed a bug in some iOS devices, and advice the users to contact WhatsApp application support directly to report this issue.

Update: After we contacted the Meta team, they informed us that the Welcome Message feature had been temporarily suspended.As a result, this feature is currently unavailable for businesses. Our team is actively working to reflect these changes in the Manychat UI and update the relevant documentation. We understand this may cause some inconvenience, and we sincerely apologize.  Welcome Messages are now available to you by using WhatsApp for Manychat. Now you can send a message to your WhatsApp contact as soon as they open a chat with you! No more waiting on them to trigger an automation. We’re so excited to announce this highly anticipated and requested feature! Here’s everything you need to know about this feature and how to set it up 👇 What is the Welcome Message? ℹ️Your Welcome Message is a preset message that will be sent to every customer that opens up a chat with your business for the first time. Once you exchange messages, if the user reopens the chat, they won’t receive the message again. It’s similar to a Default Reply with one key difference: you don’t have to wait on them to send a message first! Key Benefits 🔥Immediate Engagement: Contact everyone who clicks on your WhatsApp link as quickly as possible! Grow Your Contact List: Now you can record the contact information of every user who opens up a chat with your business! Your lead list will thank you! Streamlined Communication: Remove friction by providing users with important information or a warm greeting without waiting for them to message first. How to Set Up the Welcome Message 🧑‍💻 Setting up your Welcome Message is straightforward and can be done in a few simple steps: From the Main Page: Look for the new card on the main page that prompts you to set up a Welcome Message. Click on this card to begin the setup process.  Via Basic Automations:   Navigate to the basic automations section. Just as you would set up a default reply, you can configure your Welcome Message here.   Through WhatsApp Settings:   Go to your WhatsApp settings within Manychat. You will find an option to define and manage your Welcome Message. Here, you can specify the message and set it live.  In the Flow Builder   Once you’re in the Flow Builder, make sure your trigger is listed as “User opens a chat with you for the first time.” Create your Welcome message by including links, keywords, or information that is relevant to any customers who may be visiting your chat.  Important Notes ❗ Single Use: The Welcome Message is designed to be sent only once, the first time a user opens a chat with your business.  Single Message: You cannot string together multiple messages using the Welcome Message.   Give your users a warm welcome right from the start! Let us know how this feature is working for you and if you have any creative uses of the Welcome Message! If you have any questions or need further assistance, feel free to leave a comment below! 👇   

Hi Manychat Community! 👋We’re excited to announce a new, highly requested feature 🙌 For a while now, your customers have been able to share their locations with you on live chat, but now within an automation, you can request AND store this information as a user field. Just use the new Share Location button! 🚀 Try this new location feature out with this template now!​​Check out the video below to get a complete overview of the new feature from our WhatsApp Product Designer : Now when you receive location data from your customers within your Manychat automations, you can store it in a user field for future filters and marketing campaigns! This feature is currently available on WhatsApp, and we have plans to release this for our other channels in the future. Why is this update important?Now you don’t have to manually log a customer’s location or create complicated solutions for receiving or storing a pin! You and your customers can connect easily and know exactly where each other are by simply checking the user field where you stored it. Check out these use cases below:💰 Lead qualification: Do you only serve a certain location? Include this User Input within your flow and make sure you're automatically filtering out the people who are too far away.🚗 Deliveries: Let your customers tell you exactly where they are so you can deliver your product without manually asking or logging.❗ Repeated support: If your customers need you to be onsite immediately, don’t waste time with the back and forth. Receive their location once, store it for future needs, and be on the road instantly! How do I use it? 🤔After opening a new flow and a message node, select User Input and change the Reply Type from Text to Location:  Afterwards, you can choose or create a custom field to save the location data, and you can also determine other factors like how many times you would like to retry if the user doesn’t respond.When users interact with the Share Location Button, they'll be prompted to share their location through WhatsApp's native UI. Watch the preview. Now you can seamlessly request users location data through a Manychat automation! Also agents on LiveChat now have the ability to preview and interact with the shared location data, further enhancing the support and services you can provide through Manychat. You asked, we answered 😉 ❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇 

Hi Manychat Community!  🤩 Dazzling New Update!  📝 Add WhatsApp Contacts manually in your Contacts section of Manychat! This update eliminates the need for cumbersome CSV or spreadsheet imports when adding individual contacts, saving you precious time. 🤔 How do you use it? Simply click the “Save Phone for WhatsApp Conversations” box while typing in a contact’s number. This will add the phone as a WhatsApp contact and allow you to start WhatsApp conversations by sending message templates in Broadcasts or Live Chat.📞 Collecting Phone Numbers in your Flows? If you use User Inputs to collect phone numbers, you can now toggle on WhatsApp IDs in the flowbuilder. Now you can automatically store WhatsApp IDs through your automations!🦺 Marked Safe from Duplicating Contacts: Manychat’s team has also implemented a failsafe to ensure you don’t duplicate existing contacts by adding a number already in your database. 🔄 Consistency Across Channels: With this update, WhatsApp joins the rest of Manychat’s channels like Messenger, and Instagram where you can manually add individual contacts. ❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇

Hi Manychat Community! 👋🔘 Time to Start Pushing Buttons!📝 URL Buttons are now available on WhatsApp! Now WhatsApp joins our other Manychat channels by allowing customizable URL buttons within your messages.📈 What are the Benefits? The biggest benefit is the ability to track your click through rate within your Manychat flows! Now you can remove the guesswork about which message is working better by tracking how many clicks your URL button has received in the flowbuilder. In addition, you can also track clicks within the Live Chat section of your Manychat dashboard.✏️ Customizable text: Rather than relying on the updated Manychat text you receive when delivering an inline link (picture below), URL buttons let you customize your text!Before      After           🔄 Consistency Across Channels: With this update, WhatsApp joins the rest of Manychat’s channels like Messenger, and Instagram where you’re able to send buttons that link to your website or any other URL.❤️ Do you love this update? Comment below to let us know how this changes your WhatsApp process, and what other features you would love to see 👇

 Hi Manychat Community! 👋 Happy 2024! As we enter the new year and get ready for new endeavors, our Product Team took a moment to reflect on the last year and their favorite product releases of 2023. So, here’s our top 6 favorites: 📍 Hotmart IntegrationNow there’s no need to use any third party: Hotmart integration gives you an opportunity to connect with Manychat in just a few steps. Learn more. 📍 New Automations Tab We've been hard at work alongside experts to create a simplified, user-friendly version of the Automation Tab. It's not just about simplicity; it's about enhancing your control and visibility. Learn more. 📍 Instagram Broadcasting Open Beta Broadcasting is the new way to turbocharge your Instagram marketing. All you have to do is create a list, encourage subscribers to opt in, and send your broadcast. Apply for beta here. 📍 Instagram Referral URL This is your secret weapon for driving traffic from any channel straight into your Instagram DMs. Learn more. 📍 List Messages on WhatsAppList Messages lets you send a message that includes a button that reveals a pop-up menu when pressed. The pop-up menu can display up to ten predefined sections that you specify. Within each of these sections, you can list ten more options. Learn more. 📍 URL Buttons in WhatsApp WhatsApp joins the rest of our channels with URL buttons! Your users now have a more seamless experience jumping from a WhatsApp chat to a website.  ❓ ​​​​​Now it’s your turn - what was your favorite Manychat product release of the last year? Let us know in the comments!  P.S. If you have ideas for Manychat’s new features or improvements, you are very welcome to submit them to this wishlist - https://community.manychat.com/ideas. Make sure to check if your idea has been submitted already! If yes, then just upvote it 😉