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This is a first. I will run through my set up and then the "error". At 5:30pm, Sunday through Saturday an scenario in Make.com will trigger to gather the information of appointment data (Acuity Scheduling) of the next day and send an appointment reminder to either confirm, re-schedule or cancel their appointment. Every patient in Acuity must have their own phone number in order to send the reminder through WhatsApp. I first look for the contact in Manychat with the phone number as a custom field. If the contact doesn't exists, it is created. After that, I update some of the contact's custom fields that contain the appointment data and finally I send the message using the "Send Flow" module of Manychat in Make.com.This has been working good for over a month now. Yesterday the workflow ran as usual with no errors.This is one of the situations in which the "error" occured.I get notified that some patients didn't receive the reminder and here's the kicker: in the chat with the contact the

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Hi Community 👋I have a subscriber whose contact information in ManyChat shows “Opted-In for WhatsApp” However, when I try to send them a flow using the sendFlow API, I get this error: "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 58h ago (more than 24 hours ago)."  I assumed that being marked as “Opted-In for WhatsApp” would allow messages outside the 24-hour window, but apparently not? Could someone please clarify: Does "Opted-In for WhatsApp" allow sending after 24h? Note I am sending message_tag: "CONFIRMED_EVENT_UPDATE".

Estoy teniendo un problema al intentar configurar una automatización que se active cuando alguien comente en una publicación de Instagram (post o reel).El objetivo es que, al comentar con un emoji específico, el usuario reciba un mensaje directo. Ya probé configurar todo paso a paso, seleccioné correctamente la publicación y establecí el emoji como disparador. También agregué una acción para permitir el ingreso desde Instagram, y luego el envío del mensaje directo.El problema es que, al intentar activar la automatización, me aparece el siguiente mensaje:"Please select a valid Instagram post or reel to use this trigger."Esto sucede incluso después de: Actualizar los permisos de Instagram en ManyChat Duplicar la automatización desde cero Verificar que los comentarios estén habilitados en la publicación Usar diferentes publicaciones (incluyendo nuevas) Probar diferentes navegadores Me pregunto si esto puede estar relacionado con alguna limitación de la versión gratuita de ManyChat

Eu tenho uma automação no MabyChat que chama um Agente de IA no Make para gerar as mensagens e receber mensagem de aúdio e texto.Eu uso as variáveis para enviar as mensagens e controlar a thread_id do usuário e uso uma TAG para verificar se o atendimento deve ser feito por humano ou não.O meu desafio é o seguinte o meu bot consegue escalar o atendimento para um humano porém o atendente caso queira interromper um atendimento da IA precisa entrar no Manychat e inserir a TAG HUMANO ATIVO, porém eu gostaria de criar uma automação que no momento que atendente enviasse uma mensagem pelo whatsaap a TAG mudasse para HUMANO ATIVO.Porém diferente do Webhook do Whatsapp não consegui encontrar o trigger do manychat para mensagens enviadas pelo número, gostaria de saber se é possível criar uma estrutura para isso e de ideias de soluções.

Pessoal decidi aqui colocar algumas gambiarras que fiz para coisas simples que ainda não entendo porque o manychat não implementou.  Gambiarra 1: criar um contato como usuário de vaga de chat ao vivo (somente administradores podem criar atualmente). Para isso precisei criar um formulário, conectado à uma automação com webhook para poder criar o contato, iniciar uma conversa com modelo de mensagem para aí sim o usuário da vag de chat ao vivo poder ver o contato e conversar (quando o contato responde). No mínimo poderia ter um select, esse pode ou não criar um contato?Gambiarra 2: Pesquisar um contato existente: impossível buscar via api um contato de WhatsApp que não tenha telefone ou e-mail cadastrado. Se tu só tem o whatsaap_phone preenchido você não acha o contato.  Mais alguém fazendo gambiarra? sim esse post é um desabafo também… 

Hi :)I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.Please help!Thanks

I am on a Free Plan. I am using Auto-DM Links From Comments feature. I have created 4 automations. My Free Contacts Limit is 0/1000.I am not using any Pro Feature.Now I am unable to create new automation. As I press the Go Live button, it prompts me to buy Pro Version.Please help to resolve this problem or please share email or something which can connect me directly to Manychat team. Thank you.

Am I able to collect contact info on free version using DM’s or do I need pro version, and if possible with free version can someone direct me on how I would set that up to collect say their email. Thank you.

I was filling the basic information for the use of  manychat pro, and when I put my identification code for Brazil (cpf) the system reported  “there is an issue” and didn’t show what was wrong. It cant do it,  because the information i gave was 100% right.   I don’t have a support to help. Who on earth believe that they can automatize everything?I need a human help

A minha última cobrança foi acima do esperado porque, mesmo sem a necessidade de usar os contatos, acumularam vários. A cobrança feita foi de US$125. Até ai tudo bem, mas eu já exclui todo os contatos e, mesmo com 3 contatos, no campo de Marketing Automation, consta que meu valor será de US$ 125 por mês, quando era pra estar US$15, já que apaguei os contatos.Gosto bastante da ferramenta, mas US$125 é inviável.

I can access the data from the first level of an Array returned by the API, but I can't access the levels below. Does anyone know how to do this? Consigo acessar os dados do primeiro nível de um Array retornado pela API, mas não consigo acessar os níveis abaixo. Alguém sabe como fazer isso? 

Hola chicos, espero se encuentren bien, hace algún tiempo por ahí de 2019 ~2020 ocupaba Manychat y tenían una función de mensaje de modo offline, para cuando no hay ningún asesor disponible, suponiendo que:EJ. Mi negocio opera de lunes a viernes de 9:00 a 18:00 horas, entonces este mensaje de modo offline entraba cuando no había ningún asesor disponible y solo capturaba nombre, número o correo. Pero ahora que estoy volviendo a crear mis automatizaciones con Manychat en Fb e IG, no encuentro esa opción, no sé si se movió, o alguien sabe como hacer algo para ello.  

Hello Manychatters! I'm trying to find a template to create a new automation in MenuChat, but I don't see the option to redirect customers to your website. I'm not sure why this is happening, because my colleague has this option available on his account, and I need it to redirect my customers to the appropriate attachments.Could you please let me know if you've encountered this issue before and if there's a way to fix it?

hi there,  Im wondering about using many chat to push people to a trivia page with Quiz Questions to warm up potential attendees to quiz events.  It would look like this -  Ad is running for a Harry Potter quiz evening event. The ad is pushing people to the ticket purchasing page. Within the Ad is a prompt for people to comment something like ‘comment POTTER10 and we will send you 10 free questions that will be asked on the night to prepare you’ the viewer would then comment POTTER10 and a message would then be sent to their inbox with a link to the page with the 10 questions and answers.  Am I able to do this? I want to the AD to go to the ticket purchase page. I DONT want the ad to be solely for the purpose of sending them the link to the questions.  Is this possible? Thanks in advance! Andrew

Hi,  we are trying to sale different products on our Instagram Lives based on keywords in our live chat. The issue is only one automation is firing, but after, say they want to view a different product the next automation won’t trigger even though it’s set to a different keyword. In settings, I see there is a “Pause automations during conversations” but no way to turn off or lower the “30min” timer. Is this option limiting the automation from triggering, or are we not setting up this process correctly? 

I have tried many time to connect manychat to connect it to my facebook and instagram,  but it says that your account is already connected to instagram. But I dont know which account is connected to it, Is there any solution to disconnect my accounts from manychat? 

if i want a log of all the whatsapp messages sent today or yesterday or oany date rangeis there a way to do that ?maybe there us addon ?

Hi I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

How do we contact Manychat to submit a support ticket? We cannot find an email address. What is the email address for support?

I have been spending SO much money on meta and CTA is a Manychat prompt and i am getting HUNDREDS of responses that are spam and say “not everyone can message this...” this started recently as when we first launched we were seeing success! HELP! i am about to cancel manychat since i am spending $’s and manychat is just costing me thousands of dollars for fake responses. 

I want to create a new automation and link it to my previous facebook post. I have the link, but when I enter it here, it appears like this. How to solve it? 

Estou com uma automação em que o aluno escolhe os 2 periodos de aula, e em seguida é enviado um mensagem com um botão com link do grupo 1 e depois grupo 2. Mas alguns leads dizem que não acontece nada apó clicar no botão, não conseguem entrar nos grupos. Alguem já passou por isso? 

Hey everyone! Excited to get started with manychat!  I need to sign into my outlook email in order to access my work account, but I don’t have that option or at least I can’t find it anywhere. Do I need to create a new gmail and then switch the email on my IG account to the gmail. or is there a way to get my outlook email into manychat so that I don’t have to go through the headache of creating something new and completely switching it out?Thank you!