Ask and troubleshoot

How do I add images to an instagram reel reply? 

Eu gostaria de esconder o numero dos leads/clientes para que os meus agentes de chat ao vivo nao fosse possivel acessar essa informaçao.É possivel?

Como corrigir numero de whasapp

Alguns usuários do instagram não estão recebendo minha mensagem automática no directO pior é que, quando eu entro na conversa com esses usuários, a mensagem está lá, como se tivesse sido enviada, mas pra pessoa não aparece! (vide print anexo)Alguém faz ideia do que pode estar acontecendo? 

How can I give the permission to live chat agent user to add a contact?by default is not possible, but with a flow is possible? automation? 

 ¡Hola a todos!Hace 2 años conecte la página de mi negocio a Manuchat con un usuario al que he dejado de tener acceso y se ha perdido. Ese usuario quedó como propietario de la cuenta de manychat y no puedo tener acceso, por lo tanto no puedo desvincular la página de facebook de mi negocio ya que el propietario es mi usuario antiguo. Dentro de la configuración de la fanpage, he buscado como desvincular apps conectadas pero no aparece, aparentemente forzosamente solo la puede desvincular el usuario que la conectó a el cual ya no tengo acceso. por lo que no puedo usar Manychat para mi Fanpage. alguien sabe como puedo hacerlo?

Hi everyone! ManyChat suddenly stopped sending the automation (or flow) to leads coming from Facebook ads to the WhatsApp API I have connected. It was working perfectly for months until yesterday, when it suddenly stopped.What's even stranger is that if I trigger it from my personal phone, the same message works, but if the trigger comes from the ads, the sequence doesn't activate.I’ve seen on the platform that many people are complaining about the same issue, so it’s not an isolated case.

Does anyone know if the 10RPS (requests per second) API rate limit for SUBSCRIBER endpoints, is for a single user, or across all users using the same chatbot? Thanks!Ali

como posso somar valores no manychat , para adicionar na planilha, tipo um orçamento onde o fluxo vai guiando o cliente adicionar os itens .

Hey everyone, I have set up a lead generation automation where people can comment a certain keyword and the automation would DM them a message. This was working fine until last week, but since then people who comment the keyword are not receiving the DM or the reply in the comments. i remade the automation jus to be sure, but found that the automation is only being triggered whenever a new account is commenting the keyword. I want my existing followers to receive the DM as well. Does anyone know how to fix this issue?

I started using my WABA account last friday (March 7th), When finalizing the tests, the account was suspended. All I got in response was “This account doesn't meet our policy guidelines.” despite having all the verifications required by them, the ManyChat credit line was shared successfully and we sent two messages to our company’s employees using approved templates. I can’t find a way to actually talk to Meta Support, their emails are automatic responses, their documentation only redirects me to other documentation which hasn’t been helpful at all. I can’t even get a detailed report on the reasons for the ban. I’m running out of options. I thought about getting a new number, I’ll always run the risk of getting banned without a clear reason and no way to dispute the decision. I’m posting this to see if anyone has been through that and which actions did you take? Were you able to come up with a backup plan for when that happens? Thanks in advance!

How much text can store a custom field?

 Hey, I'm trying to trigger an action when a conversation is closed, but I'm not succeeding. Do you have any idea how this can be done? The trigger should activate when the conversation is closed.

Hola, espero que alguien pueda ayudarme con mi pregunta.Tengo múltiples clientes, todos gestionados bajo un solo portafolio comercial en Meta. Mi objetivo es automatizar la funcionalidad del chat en sus páginas de Facebook e Instagram utilizando IA. Actualmente estoy en el proceso de agregar sus cuentas.Mi pregunta es:¿Necesito pagar una suscripción separada de ManyChat y una suscripción separada de un servicio de automatización de IA para cada cliente?¿O es posible automatizar las cuentas de múltiples clientes con una sola suscripción de ManyChat y una sola suscripción de un servicio de automatización de IA?Si esto último es posible, ¿cuál es el límite en la cantidad de clientes o cuentas que puedo automatizar bajo una sola suscripción?Gracias por su ayuda.

Estou completamente sem acesso ao manychat no desktop porque logo que criei aqui com o Facebook hackearam a conta do Facebook único meio para logar. Tenho acesso ao app mas incrivelmente não há opção para deletar a conta e cancelar… o suporte pede para logar então fiz essa conta gratuita, porque obviamente a conta hackeada não possui acesso. Manychat não responde o Instagram e não disponibiliza email ou botão de ticket de suporte… Eai?

If I create 2 automations:An automation that responds to comments on posts. One that sends direct messages to those who perform an action.Will both automations save user contacts, or will contacts only be added for those who interact via DM? Wich automations do no add contacts on my platform? 

Não consigo criar conta no manychat conectado ao facebook. Da falha de autenticação!Porém quando vou ver em “integrações comerciais” dentro do facebook, consta como ativo. Mas mesmo assim não consigo entrar no Manychat. É como se não tivesse conectado. Alguém poderia me ajudar?

 Olá @fabio.gaulke, tudo bem? Eu por aqui novamente com dúvidas. Entendo que o opt-in do Whatsapp se dá pela aceitação de uma message Template, mas como eu configuro o opt-in novamente quando o cliente dá um opt-out e se arrependende clicando em um botão “mudei de idéia”?Mais uma vez Obrigada!

Hi! This morning, I ran two automations on one IG post for people to 1) pre-order my book (by commenting keyword “book25”) and 2) buy tickets to my book tour (by commenting keyword “tour25”). I created these as two separate automations in the ManyChat interface. Unfortunately I encountered an error…When someone commented “book25” they received the correct message, and when someone commented “tour25” they received the correct message. HOWEVER, if someone commented “book25 AND tour25,” they only received the corresponding message for ONE of the keywords (usually the first one in the sequence). Why was this the case? Is it possible to run two automations on one post, so that people can receive BOTH responses? I am hoping to run more automations this week and don’t want to run into the same issue! Thank you!   

Hi all,  I hope you're good. Just seem to be having a bit of trouble with my automation today. I have it set up so that when someone replies to my reel with the required emoji, in this case a thumbs up, then they get sent a message with a free download.  I have refreshed permissions, but for some reason, not everybody that replies is getting the auto reply. Just wondered if anyone might be able to suggest some other things I could try?  I duplicated a previous automation which worked perfectly and just adjusted the text and the post the automation was attached to so I hoped it would work fine.  Any help greatly appreciated. Thanks! Sho 

Hi everyoneWe have been using ManyChat successfully to drive WhatsApp broadcast messages during launch campaigns.  However at the moment we are not running any launches so there is no need to keep the ManyChat account alive, until next time when we need it again.Is there a way to pause our subscription for the moment until we need it again? If and when we resume, will everything be back to normal?  What happens to the WhatsApp number that is connected to the ManyChat account?Thanks.

Our company is trying to merge all the Instagram accounts we have from different locations to have one central account. The location owners said they still want to be able to initiate DMs. Is there a way for a team member to initiate a new DM to an account that may or may not be a follower? 

How do I delete my account and link it to Instagram?