Ask and troubleshoot

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

Aparece essa mensagem:“Notamos que esta conta do Instagram já está conectada ao Manychat“ alguém sabe como resolver ?! 😭

Muitas pessoas chegam até o meu direct falando que comentaram certinho e a automação funciona!Mais alguém passa por isso também?

Ola. estou com um problema bem chato… tenho acesso ao email, tenho acesso a pagina do facebook, tenho acesso ao instagram, porém nao tenho acesso ao facebook antigo que esteve um dia conectado no manychat.. eu deletei o facebook antigo, e nem imaginei que poderia me dar hoje essa dor de cabeça. eu tenho entrar no manychat e conectar minha conta do instagram porem essa conta pede confirmacão para o meu face antigo, ou aos administradores do manychat. porem não consigo entrar no facebook antigo pois ele nem existe mais, eu deletei…. preciso de ajuda urgente…  

Hey there,  I signed up for Many chat months ago… am paying for pro trail.. But somehow just got tripple charged on my bill.This is what it looks like:  

Estou com muitos problemas, minhas automações não estão funcionando, outras com atraso nas mensagens. Estou chamando o suporte desde ontem e não resolvem o meu problema. Já trabalho há muito tempo com o manychat e quando começa a melhorar, ele buga. Estou perdendo muitas vendas e não sei mais a quem recorrer pois o suporte está péssimo. ah e os contatos eles estão contabilizando até contatos que não digitam palavras chave. Estou desesperada. Socorro!

Is there still a oroblem with QR groeth tool not working. Takes you to messenger app but does not start the flow?

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

Working with support but thought I would ask here.  I have gone through the FAQ and help desk documents.  Followed the outline, and still same issue. We are setup as a professional account, both FB and IG.  For some reason the automation trigger just wont trigger.  Has anyone come across this and found a solution?

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

i already integrate my chatgpt assistant with manychat whatsapp. i can ask questions, get threadid, runid, and everything working fine. but the issue is, i cant display the output from chatgpt. i can see from the test response, but i cant parse the response. i tried data[0].content[0].text.value. from data[0] to data[4] but i still cant display the answer. i can see chatgpt already reply with the correct answer. please help… { "object": "list", "data": [ { "id": "msg_DfATGD9Gwz590OK7XJjZ0je8", "object": "thread.message", "created_at": 1744858952, "assistant_id": "asst_na77EDjzrp5CD0ldm1Thty2v", "thread_id": "thread_0lHAVCmo5Nxdc3B7X5Y4cx8X", "run_id": "run_Hk4RGaRVmy5E2ddOt70Z4kGt", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Okay bro, jom kita kongsi info pasal potassium (kalium) kat pokok.\n\nPotassium ni memang memainkan peranan yang padu dalam pertanian. Ia membantu dalam ba

Não estou conseguindo fazer a automação, as páginas do facebook e instagram ja estão conectadas, o passo a passo que eu me perco

Anyways I can set up many chat with or without another program to trigger auto DM with a “like”? On Instagram post, reels and stories 

I accidentally charged the wallet with an amount larger than necessary. Can I use this amount to charge the monthly subscription?

Trying to troubleshoot - I had to change my IG Password this weekend and reconnecting ManyChat has taken me more time than I care to admit.  None of my automations are working no matter how much I refresh my persmissions, edit my meta suite, and all the ManyChat instructional videos I’m finding are too old to help (My screen looks completely different than what they’re showing).  I tried re-doing my automations, still nothing.  ManyChat has no customer service so I’m at a complete loss of what to do next.   I’ve been at this for hours. 

Não consigo fazer nada funcionar. As conversas nãoa aprecem, as automações não funcionam e não consigo falar com os contatos, mas aparece como conectado!!!! Me ajudem.

Hi, there! I’m using the Auto-DM Links from Comments feature and it’s sending responses/links to SOME of our users, but not all? Anyone else had this? Any fixes? **Yes, we have refreshed permissions. ;) 

Hello I ran an Instagram Raffle contest where people had to comment on the post. Is there any way to export all the comments to a .csv file?

Manychat has been triggering a DM automation every time someone comments the word “good” on any post (which you can imagine is a pretty common word). I never set up a DM trigger using that keyword and have searched my automations at least 10 times and it doesn’t show any trigger with that keyword. It is triggered at least 10x’s a day at looks extremely unprofessional. Does anyone have any idea of how to stop this from happening or how to actually get a hold of Manychat customer service? Thank you!

Hi, We want to trigger automation from comments for people to receive a “pre-save link” for music release. Once pre-saved, we want to resume automation. How can we achieve this in a workflow? Thanks in advance

When using a custom vairable to hold a simple string it fails to be displayed in a message or be picked up when sending it a a field to Aweber as part of a signup process via a webhook to Make. As can seen, the variable MainlyAnswer is set to A, B or C and passed to the SendMessage (and on to the webkook). When running in preview the message shows the internal name {{cuf_12545289}} not its value. This is also displayed when using the variable in the webhook json field. How can I get the variable content to display?Thanks Tim 

My name is Leon and I live in Togo, West Africa. For the last 48 hours, I've been having problems adding my Tiktok account to Manychat. Every time I try, I get the following message: [This TikTok account doesn’t support connection to Manychat] I've followed the troubleshooting guide and followed all the instructions: have a TikTok Business account and disable automatic messages. Thank you for your help!

Hello everyone,I was reading in the Community post. Are Instagram DM Lists completely gone?I have a 2 steps flow. First step is about getting a product, e.g. an ebook. Second step is about providing feedback. The second step should automatically trigger after 7-10 days. Did I get it right that this is no longer allowed? Do I have to contact the customer personally in chat and ask to trigger the feedback flow, e.g. with a keyword?