Ask and troubleshoot

Hi, We are having issues on couple of our client’s accounts where new follower message if not sending. We have tried the usual fixes, like refreshing your IG permissions but they don’t work. One client also reported that when he tried to refresh his permissions, it would just open the IG inside of the pop-up window, instead of presenting buttons to confirm the permissionsWe have also found other bugs with the New follower automation as well, such as if someone quickly follows, unfollows, and then follows again, they will start the automation twice, even thought it should be only one time thing per lead, if I’m not mistaken 

Hi, I used to have ManyChat connected to my Instagram. But the original email address I used to connect to ManyChat I no longer have access to. Therefore I cannot log in to that workspace to change my prompts and return to using ManyChat. It is now super important for my job that I have DM automation. Is there any advice that you can offer on how to be able to successfully get back to using ManyChat?  I have gone into Instagram and unlinked everything I could from that end but when I login here it still says its connected to an account already. HELP

Hello!I’m new to Manychat and I’m on the free plan. I’m trying to test out the DM to Follow automation via my account (Business account) and I created a new account and followed my original account to test the automation and it does not work. I’ve made 4-5 accounts already and none of them seem to set off the automation. I tried to ask the AI assistant and so far, I haveAllowed access to messages on my business account (I can now see all messages on my IG via manychat and I can send messages via manychat as DMs) Refreshed my permissions on Manychatbut to no avail. What am I missing?

Cant login to my account. I’ve created bot with Bothfather, want to make changes on bot, but can’t login, tried different my google accounts. 

I’m trying to connect my business page. I have confirmed all permissions via my personal facebook page. My business portfolio comes up as an option in the drop down menu but I can’t select it. It’s greyed out. I’ve gone through the troubleshooting process on Manychat but I can’t seem to get any further than this.  

AJUDA URGENTE! Todas as minhas contas do Manychat foram banidas e desativadas automáticamente (não ao mesmo tempo). Eu utilizo o Manychat para enviar links de afiliado ou até mesmo dos meus proprios produtos dentro do direct do Instagram. Mas nos ultimos meses as minhas contas começaram a ser desativadas e o suporte sempre me responde com essa mensagem.  Não encontrei nada sobre o que pode ter causado isso e não quebrei nenhuma regra da plataforma. Todos os produtos que vendo são legitimos e aprovados para venda tanto na META quanto no manychat. Toda vez que crio uma conta nova, basta eu criar um fluxo que ela cai na mesma hora ou leva algumas horas para ser desativada. Preciso de ajuda urgente com isso. Já tentei de tudo mas o suporte não consegue me ajudar! 

Hi Manychat Team,My business has completely stalled and we are losing hundreds of sales in real-time. I upgraded to the paid Business Plan 2 days ago because an Instagram Reel went viral (it currently has over 15,000 comments and counting). To manage my limits, I deleted thousands of contacts from my account. My audience list is now almost empty, but the "Active Contacts" counter is stuck at over 7,500. This bug has completely paused our automations across both Instagram and TikTok, entirely blocking our business operations. We do not use Manychat as a CRM and do not need to retain contact history—our only use case is delivering a product link to commenters. Could a community manager or admin please urgently escalate this to engineering? We need our Active Contacts counter manually refreshed so our automations can resume immediately.Thank you for your fast help. 

Comment to DM feature for both IG and FB is not working for me. This appears to be a manychat issue. Please confirm if this is a known outage and the fix.

Hello everyone,We truly appreciate your patience and thank you for bringing this to our attention.We are aware of a current issue affecting comment reply automations. Some accounts are experiencing failures specifically in the auto-response triggered under comments, and we want to make sure you have full visibility into what we know so far.Our investigation has confirmed that this behavior does not affect the delivery of Direct Messages; flows continue to run and DMs are being sent as expected. The issue is isolated to the auto-response under comments and is being actively investigated by our team.We have been able to narrow the behavior down to accounts connected through the Instagram OAuth (direct sing-up using Instagram details; w/o Business Suite). This has already been escalated to Meta, and we are working closely alongside their team as our investigation continues.We genuinely appreciate your understanding and your trust in us while we work through this. As soon as we have concre

“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne

I have been trying to delete my old account since it was grandfathered in years ago, but already maxed out, and deleting and clearing it did nothing. And I don’t want to upgrade on this old account because I’m literally over the limit on that account for contacts I don’t even have and are 8+ years old.ManyChat support won’t help me delete the old account, because I’m not a paid user but I have to request a refund to get rid of the $1 that’s magically on my account for some reason.I can’t create a new account because I need to run it through FB, and since the FB is tied to my old account above (and I’ve disconnected everything, but still there) every time I try to connect FB on my new account it syncs with the old one and opens it right back up.So literally ManyChat put me in a position to where I can’t even use their service, and I WANT to pay them.Any suggestions?

Embora outras automações estejam disponíveis, a mais viável para o momento não está: automação para novos seguidores. A mensagem que se mantem é “mude as restrições do seu perfil ” e coisas do tipo. Já olhamos todas as funções do META, mas nada muda. Queremos saber a fundo o motivo desta mensagem negativa sempre aparecer.

Estoy en el plan gratuito y en Configuración → Facturación solo aparece “Suscripciones”. No tengo acceso a datos de pago, tarjetas ni a la sección completa de Billing.Soy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados pero no puedo modificarlos.Ya envié 10 tickets de soporte. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Gracias por cualquier insight. 

Hey Manychat and Manychat community! I recently set up an automation that would trigger when anyone commented a keyword on one of my Instagram posts, and as long as people mentioned the keyword in a normal comment, the automation triggered just fine. But if they used the keyword in a REPLY to a different comment on the same post, nothing happened. Is there something I need to include in my flow to capture those comment replies? Or can Manychat only trigger a comment to DM on original comments and not replies? Thanks for any help!

Hi team,I’m trying to connect my Instagram account ​@finanflix.ok to Meta Business tools from Instagram, but I’m getting an error message saying:“You can’t log in with this Instagram account. Try using a Facebook account that’s connected to this Instagram account.”Here’s what I’ve already done: I sent the access request from my Business Manager. The request was accepted by the owner of the Instagram account. The account @finanflix is correctly linked to the Finanflix Facebook Page. In Instagram settings, the integration Manychat-IG appears as authorized today (Oct 30, 2025), so the connection seems active. However, Meta still shows the status “Request sent”, and I can’t access the account from Business tools. It looks like the connection between Instagram and the Facebook Page isn’t syncing properly.Could you please check what’s blocking the connection or manually refresh/force the sync on your side?I’ve attached screenshots showing: The account connected to the right Page. T

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

I have some bad news.Meta’s Instagram AI does not seem to properly recognize ManyChat.Five of my accounts were banned. To test what was happening, I created a brand-new account using a new phone, a new mobile connection, and a new email address. The account was running ads and I was replying to messages manually. Everything worked perfectly.The moment I connected ManyChat, things changed.To be clear: this is NOT ManyChat’s fault.Meta’s AI appears to interpret the ManyChat connection as bot activity, automated behavior, or unauthorized automation. My account was disabled because of it.I managed to get the account restored through an appeal. After that, I deliberately avoided using ManyChat for two days. The account remained active, ads continued running, and there were no issues at all.Then I connected Instagram to ManyChat again.Less than an hour later, I was forced through multiple security checks, identity verifications, and prompts asking whether I wanted to reverse recent actions.F

Hi,I have an automation set up with a keyword trigger on Instagram comments.When someone comments the keyword, the Public Reply works fine but the DM sequence doesn't start after.On edit it works when i do the withing 24hours window but when I save it tell me male it as a private replay and the sequence doesnt follow.before to set on save eveything ok when i click to save when i change for private replay, u can see i cant connect wth the rest How can I fix this so the DM sequence ? Thank you 

Hi! How's everyone doing? I created a new flow with the ad click trigger. The flow is set up correctly, my Instagram account is properly linked to Manychat, but I can't select Manychat as a Partner App to choose the flow in my Meta ad. I followed all the steps correctly and it still doesn't show up.How can I fix this?Thanks.

Todas las automatizaciones de whatsapp dejaron de funcionar después de un par de pruebas, ahora no se dispara ninguna siendo que en teoría todas están activas e incluso mis mensajes manuales a mis contactos no salen, no les llegan. ¿Alguien sabe que está pasando o podría ayudarme?