Ask and troubleshoot

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

BOA TARDE, PAGUEI PARA ENVIAR MENSAGEM NO WHATSAP COBROU NO MEU CARTÃO E AS MENSAGENS NÃO FORAM ENTREGUES, NÃO É A 11 VEZ. PRECISO DO REEMBOLSO

I am trying to use whatsapp for venezuela but it tells me that it is not available to contact manychat support but I can't find a way to get in touch! - Estoy tratando de usar el whatsapp para venezuela pero me dice que no esta disponible que contacte con el support de manychat pero no consigo la manera de contactarme!

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

I posted 4 months ago and never got a response (pic attached). the daily average response time report. Can some break down exactly what it’s calculated off of?  I need to make sure I understand so I can coach my sales people.   does it take into account only open conversations? if a conversation is open and then closed does it count all of those responses too?    If we’re actively going back and forth with someone on IG is every response counted or just the initial?    if one lead slips through the cracks and goes beyond the 7 days and we respond in IG directly does that impact the time?    is there any way to see this report on the desktop? any insight and help is appreciatedthanks 

My colleague and I who are admins on the profile can't tap the button to test our flows - even from our personal IG accounts.  It works on other profiles, just not ours…. what can we do? 

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

Saludos compañeros, tengo configurado en flujo en donde si el usuario coloca una palabra inicial directa en el chat como “Precio, ubicación, etc” en automático inicia el chatbot, pero no responde el precio, sino que lanza el mensaje inicial con la pregunta de ¿Como te puedo ayudar? y a partir de ahí empieza a trabajar el flujo. Hay alguna forma en la que el flujo de IA pueda responder al primer mensaje del cliente? 

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app 

Acabo de percatarme que la mayoría de los mensajes de nuevos usuarios se van directo a la bandeja de solicitud y la automatización no se activa. Esto es un problema para quienes requieren que el usuario inicie la conversación directo con el chatbot sin la intervención de un humano.

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

Gostaria de bloquear um contato para mão receber mais mensagens dele, como faço?

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me.  My keywords are short - PSA,  MA & WL.  The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering.     I am wondering if they keywords are to short? Maybe they are being triggered within words.  My IG is @Docwishloff 

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline 

Hey guys why might this image be showing on computer view when we send a ref url on IG?

Good afternoon, I would like to ask if your platform has the possibility to connect not 1 Instagram account for customization of AI assistant, but many? If I want to set up 10-20-30 chat bots for different instagram pages through my 1 account in your service, is it possible?

 Instead of updating the row the Google Sheets integration is adding a new row. How can I fix this?  

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered. 

Desde hace 2 días las automatizaciones están fallando. Cuando el usuario comenta una publicación, le llega el mensaje inicial pero sin la respuesta inmediata; solamente configuré una respuesta inmediata, la cual despliega el resto de mensajes relativos al flujo. Al no llegar, el usuario no recibe la información completa. Necesito ayuda por favor.