Ask and troubleshoot

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

Hi, my client’s IG account has been restricted to send messages for 3 days due to “harassment & bullying” which we can not discover a valid reason for. Does this mean that using Manychat to manage our inbox conversations will harm us even further, or, are we able to use Manychat in the meantime?Typically, we would have someone active on the IG app to handle personalised comments and poll responses. And someone at an alternate time on Manychat just to handle inbox. 

olá, tenho meu numero do WhatsApp business por onde falo e respondo minhas clientes, para automatizar minhas conversas me cadastrei no manychat e tive que comprar outro numero de telefone, o qual é diferente do que eu uso para responder minhas clientes, logo este numero novo não aparece para elas, ou seja minhas clientes não me contatam por ele e sim pelo numero antigo o qual já estavam habituadas a falar comigo. As automações que faço não vão para meu numero do WhatsApp bussines, ficam somente no novo numero que comprei e assim não funciona para mim, como posso resolver isso?

I have created a new campaign in Facebook Ads, where I selected Partner appUse an existing message sequence from a partner messaging app. You can select the sequence or enter JSON code.Message flowFE Flow (Manychat) in short, i selected partner app and then manychat and selected my automation.. however, i’ve spent already $45 and i didn’t get any chats,  my ads are ultra high CTR… it seems like manychat isnt triggeredhow can i troubleshoot this?i am wondering should i use JSON instead? if yes, where do i get the JSON for my automation?   

I have my google sheets integration and created a broadcast. I had this working before to export all my contact data but now it doesn’t work somehow. It says broadcast sent but no contacts are appearing on google sheets…i’ve been trying for 2 days now…   

I am on the pro version of many chat and am unable to find a way to disable this branding. It would be great if you guys could help! 

I need help, i ask users to answer their ZIP code, and then when they reply I will send my next question. However, I can’t find the automation or the option to add “WAIT FOR USER REPLY” where is it?i am doing facebook messenger bot 

Paguei o pro por um tempo e voltei pro gratuito. Agora ele está dando erro e não manda minhas automações. Fica como desabilitado meu gatilho, quando tento ativar fala que tenho que ativar o pro

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

If instead of sharing the main account password, I want to assign someone to be able to connect Manychat, which are the minimum permissions required for it to work properly?Basic + Apps and Integration Full controlAnd then, on Partial access panel (unless Full control was required):Content Messages Community activity Ads InsightI guess it would work with Full control, but then, having that access just to connect Manychat (and if something happens with the account, this one could also be blamed).Any guidance?

Hi Community, How can I easily see how many new contacts (email opt-ins) I’ve gotten through ALL my Manychat automations in a one-month period?  I know where to look individually, but I need a one-month at-a-glance metric.  Thanks!

Hello community, I have a problem with the automatic assignment in my automations. I have two live chat agents, but one receives more leads than the other. What could be the problem? 

Hello! I am wanting 2 automations to be able to be triggered on posts sometimes, but we’re finding if someone triggers one automation on a post and then tries to trigger another one the other one doesn’t get triggered. OR they comment both words in one comment and it only triggers one. Is there a way around this? Thank you! :) 

Olá!Nos últimos dias tenho tido problema com um fluxo publicado em relação aos botões nos blocos de mensagem. Blocos com botões estão assumindo botões que são pertencentes a outros blocos, bagunçando o entendimento e resposta do usuário. Ja recriei o fluxo em outra conta, testei outros fluxos e todos apresentam o mesmo problema. Estou usando o fluxo até onde entendo de maneira correta, com opt-in. Por exemplo a imagem abaixo o botão ‘Quero AGORA!’ não era para aparecer, ele não esta na bloco de mensagem. Outro exemplo: O Botão ‘Mais Informações’  não deveria estar aparecendo.   Alguém sabe por que isso acontece? 

Hello, , I have a question.When I had set flow that was completed….And then I edit the flow and add another step, so the automation will continue or ? Thanks :) 

Appreciate it Manychat. Proud to become part of the exclusive community aceiving what only 7% of the partners have been able to do. 🪅🎆

Hello ! I'm having a problem with my customs fields. Here's the situation:Thanks to the advice of a community member, I was able to find a solution to stop using tags and instead use custom fields to store info. I use a “campaign name” custom field for two purposes:Automatically fill in the campaign name in messages, automatically fill in the custom fields corresponding to the stages completed by the ambassadors (example > End Survey: Campaign 1, Campaign 2, Campaign 3).For now, I'll fill in the Campaign Name custom field as follows: {Campaign Name}; Campaign 1In this case, Campaign 1 is the name of the current campaign. This way, the custom fields corresponding to the different stages of the campaign remember all the campaigns, not just the last one. This poses several problems:When I send a message using the custom fields campaign name, it will look like this: “Hello, welcome to Campaign 1; Campaign 2; Campaign 3. Obviously this is not accurate.  If there are two campaigns at the

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

Hola, tengo version pro y al momento de hacer una automatizacion no le llega el mensaje completo a mas contactos, eso a que se puede deber? es porque se llego al limite de contactos al que se les puede enviar mensajes?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

Pessoal tudo bom? Estava querendo enviar áudios recebidos, o arquivo, para o Make é possível? 

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added