Ask and troubleshoot

Right now I have it set up, where when someone updates their email in ManyChat, it sends that new email address over to the email marketing platform (in this case to Drip via Zap). But what it does is create a brand new contact vs replacing the email address that was previously there.Is there a work around for this?

Hi all, Recently I ran a post on Instagram driving people to comment, and in return we would DM them a link. As it was a free pass, I knew it would do really well - so didn’t include autoreplies to their comments, as I know sometimes Instagram could stop you commenting for 24 hours.It’s done really well, 6k uses in like 48 hours - but now a lot of people are not going the link. They are being told we’ve sent them a message but are not able to view it. Is this a Manychat issue in that it’s struggling with the volume - or is Instagram starting to block them being sent because it views it as spam? Would love to know of any work arounds! As it’s annoying because I’m having to manually send lots of people the link when they complain that it is not working!Thanks,Harry

Hello, friends!Only the first day I registered in Manychat. And I mistakenly changed my email after registration. I did not understand correctly. I thought it would be visible to all users, so I wanted to change it. Now I immediately have problems. Can't log into Manychat. What should I do? How to fix it?Please help.

Is there a way to automatically mark contacts as closed after a certain period of time?  I don’t want inactive contacts going towards my monthly bill, but don’t want to have to manually close out all of the DM conversations that I’m receiving.

Instagram Comments, Automatically reply to users who comment on your Instagram posts.Its say Disabled (Pro Featured) but on Pricing page it says its available with FREE plan     

I’m in Facebook Ads Manager and in the Partner App section I’ve selected ManyChat. However, when I select ManyChat as the partner app none of my message flows (which are live in manychat) are showing up. The error I’m getting is that is says “Message flow doesn’t exist”. But they do exist. Are are live. I also have the Admin role in ManyChat - which I know is also an issue sometimes. Is there anything else I can check in terms of permissions? What else could cause FB Ads Manager to recognize that the Partner App ManyChat is there but not be able to access any of the existing flows? 

“Esse número está registrado em uma conta do WhatsApp existente. Para usá-lo, desconecte-o da conta”, Essa é a mensagem que recebo ao tentar adicionar um número de telefone ao whatsapp. Não consigo entender onde possa ter errado, já que o chip é virgem e nunca foi conectado a nenhuma conta whatsapp, seja ela messenger ou business. Alguém poderia me ajudar?

Hello, good morning!I’ve noticed that my current daily conversation limit on WhatsApp Business is only 250, whereas it should be 1,000 conversations within a 24-hour cycle, as provided by Meta.I suspect that increasing this limit might be linked to the Business Verification, which is the only step that hasn’t been approved on my account.Could you please guide me on how to complete this Business Verification step? The link provided by Manychat is giving an error: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use Additionally, I’m facing issues when trying to integrate my WhatsApp Business account through Meta Business. The system doesn’t recognize the number registered in Manychat, even though the number is already linked to WhatsApp via Manychat. I would really appreciate the assistance of anyone who can help!Best regards,Matheus Magalhães

I Have several Manychat flows that I updated the website links and made sure everything was turned on. Now the flows are not sensing when the keyword is typed and I son’t know what to do and I cannot find a customer service email or anything to get help.

Hi, I am trying to collect names from IG Automation. So I try to ask leads about their name, then save their name to custom field, then later on I put down the custom field (the variable), the saved information (which is the name of the lead) will be shown. However, it only shows the code of the custom field. I tried to change the name of the custom field to see whether it will work or not, but it can’t. Do you know why? Did I put down anything which causes this issue? Thank you.  

Hi, our fb automation “User comments on any posts” is not working for 2nd level comment.It works for the first level comment but not for 2nd level comment.See screenshot: Can someone let me know what the problem here? or do you experience it as well? what’s the solution?Thanks,Janice

Manychat bot doesn’t work after user clicks on Get started button. Trigger for chatbot is click on FB ad

Tenho uma automação com Instagram que está funcionando para stories, feed e direct mas não funciona para LIVE. O que poderia estar acontecendo?

I love Manychat because I can send a thousand freebies to my followers, but then I get a thousand "thank you" DMs and I just can't keep up.How do you manage those? I receive "thank you" in 3 or 4 different languages.Any ideas will be helpful. Thank you. 

Hola! necesito su ayuda! Hoy desperté con la triste noticia que mi facebook que tengo desde el 2008 fue inhabilitado. Nunca me dieron un aviso, nunca inclumplí las normas… no sé que pasó. Y en ese facebook tenia la automatización para instagram. Qué debo hacer para ingresar a la automatización y rescatarla? o para ponerle otro facebook? Tengo manychat de pago, y no sé que hacer. Agradezco puedan ayudarme

Buenas! Más que una pregunta quisiera señalar un bug, si alguien tiene idea cómo resolver este problema muy molestoso que puede hacer perder varias horas. Al momento de actualizar una automatización ciertas partes de ella vuelven a una versión anterior de manera aleatoria, lo que me asusta para hacer cualquier modificación ya que sin que lo vea una parte de mi automatización ya no es la misma. Les muestro un video para que sea más claro: https://youtube.com/shorts/D15lN4hGGlw (se puede notar sutilmente que ciertas partes se cambian al momento de darle clic en Actualizar). Gracias!  

Hi team,I’ve been a paying member for a long time, and just this week have opened up a secondary new account that we currently have on just the free version. I created an Instagram automation that I converted to Facebook and it’s live and working fine, and I went to create an Instagram one but it’s not allowing me to toggle the trigger to ‘on’.Are Instagram automations not included in the free account?Thanks!

Hi, I am trying to add a smart delay after an Instagram Message before another message. It wont’t let me connect it… Please help!

Colleagues, what happened to WhatsApp broadcasts?I have a lot of contacts with the status “Deleted conversation” after broadcasting

I created an automation and collected emails.I did something stupid; i changed the automation and deleted the part to collect email because I didn’t need to collect them anymore.Problem is, I cannot export the data anymore ! I have more than 1k emails so i can’t do it one by one through the contact menu.Do you know how i can export these emails ?Thank you very much

Hello everyone,I want to track page visits on my Wix site. The problem is that I have no way of directly modifying the HTML code in Wix.As a result, the following code is not recognized:<body onload="window.MC_PIXEL.fireLogConversionEvent('quizz_done')"></body>Do you know how I can avoid this problem?

How can I set up that the story replies are only triggered on the weekend? Our community management team does not work the weekends, so I want to set up an auto reply that goes out from Friday evening until Monday morning! Thank you! 

The button “user clicks an Instagram ad” for the trigger is gone. It’s still present on Facebook, just gone for Instagram. I have automations running for comments and DM’s on IG, so the Manychat<>IG connection is working. I’ve also tried refreshing permissions. Any thoughts? 

Como eu faço para atualizar o limite de mensagens no manychat? No Meta o limite foi para 10k, mas no Many segue 250. Primeiro post no fórum aqui, obrigado a todos que ajudarem e espero pode contribuir futuramente também.

Bom dia;Criei uma automação para feed, story, direct e Live. Está funcionando em tudo, exceto nas lives.Alguém já passou por isso e sabe como resolver?@brunart