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Manychat is not sending auto reply to me after I have a three-digit code to the IG account @history.starunion in the preview function…Also, Manychat has been stopped sending auto messages for my previous posts since a month ago...

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please! 

I log into my manychat, and I don’t see ‘broadcasts’ on the left hand side menu. Where the heck is it? I have 611 contacts, and I’d like to send them all a follow up DM on IG without having to message them each individually.  

Boa tarde! Não consigo vincular minha conta do Manychat a meu facebook, aparece uma mensagem dizendo que este e-mail já está sendo utilizado por outro usuário. Não me lembrava de ter me cadastrado e 2022. então eu entrei na conta do Many e o codigo de verificação não chega no email pois aparece esse mesmo erro”email já está sendo utilizado por outro usuário” MWE AJUDEM PELO AMOR DE DEUS 

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

If a contact enters the automation after a Smart Delay has expired, it is clear that the message associated with that expired Smart Delay will not be sent. However, my question is: why doesn't the automation move on to the next Smart Delay that hasn't expired, instead of stopping at the expired one? Is there a solution for this? 

Hi everyone,Trying to create my first automation and I get this error:But there is no collaboration on the post-reel, it is just me.Anyone with the same problem? Thank you :) 

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps: 

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram? 

Olá, não consigo sair dessa página. Não chega e-mail e preciso de vocês para trabalhar.  cheguei a fazer um e-mail novo e também não chegou, acho até que desvinculei do e-mail que passei para quem me contratou. o e-mail novo: anabernardsocialmedia@gmail.com o certo: anabeatrizbernardinelli@gmail.com podem me ajudar? Não chega código em e-mail nenhum.

HTTP Action Step seems to have a timeout of 1 second. Can we increase it? 

When a person gets an automation from a comment, if they click the link multiple times, they get the message sometimes 5 times. How can this be changed to only getting a message once even if they click 10 times?  

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

Hi, I'm writing about the functionality of Telegram for Business. I have connected my bot to my Telegram account so that it can respond to potential customers. Technically, the bot is set up via Manychat. But after connecting, I tried to send a message from my other account to the main one to check how my customers would see my messages And here's what I noticed:Messages are not displayed in Manychat, although according to the logic of the functionality, when I give access to the chat, any messages should be displayed in Manychat Can you tell me how I can solve this issue and what I need to do to make Manychat see dialogs that start on my main account?

Hi,I'm facing a issue with an automation that is triggered from manychat and appears in every new chat. I've reviewed all the automations but couldn't find the setting responsible for this, and I'm unable to stop these messages. How can I locate and disable this automation?Is it possible that there are automations being triggered from somewhere other than the Automations page?

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

Como eu faço para membros da equipe não vizualirem a conversas do bate papo ao vivo 

Hello,  I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data.  Thanks.

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

Então meu manychat esta bugado pois fica enviando Ola tudo bem para todas as pessoas e não consigo desativar isso por nada não sei oque esta acontecendo eu não ativei nada!!!

Bom dia! Estou criando uma automação com dois gatilhos. Um para quando as pessoas mandarem determinadas palavras na minha DM e outro para quando eles comentarem essas palavras em algum post do feed. A ideia é que dois gatilhos levem para a mesma automação (na DM). Para o gatilho diretamente na DM está tudo certo, mas para os comentários não. Eu insiro o gatilho, seleciono “todas publicações ou reels” e digito as respostas padrão no comentário, mas aparece uma mensagem de erro e não consigo prosseguir. Poderiam me ajudar a resolver isso?    

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

How can I send automation in live chat after 24 hours, is it possible 

Como posso fazer remarketing com automação no Direct do Instagram sem descumprir as diretrizes da plataforma?Existe uma janela de 24 horas em que posso enviar uma mensagem para o meu lead que interagiu com o meu funil. Isso está correto?Posso, por exemplo, fazer remarketing para um lead que iniciou o funil, mas não deu continuidade, enviando uma mensagem para ele 23 horas depois?------------------------------------------------------------------------------------ How can I do remarketing with automation in Instagram Direct without violating the platform's guidelines?Is there a 24-hour window in which I can send a message to my lead who interacted with my funnel? Is that correct?Can I, for example, do remarketing for a lead who started the funnel but didn’t complete it by sending them a message 23 hours later?

Adicionei membro na equipe mas não deixa ter acesso às mensagens do direct, o que fazer?