Skip to main content

Ask the community

Do you have a question about Manychat? Try searching here.

3829 Topics
Jay Discipline
Jay DisciplineUp-and-Comer
asked in General Q&A
DM Automation not triggering dm

I have been using manychat for the past three months for my business. First, it was working properly until I found something was wrong yesterday. I found out that my Manychat flow wasn’t working properly for the past three weeks. For the past three weeks, my manychat flow sent about 50 messages even though i get over 300 comments on my reels daily. I am sure that my manychat account is not working properly. Even though I set up a proper flow, it is not sending to many of those who commented. It is like sending one of the 20 people who commented. do you know what could the reason be?

1503
tgreen88
O
oguzhanzenginChat Surfer
asked in General Q&A
I can't hold phone numbers sometimes. How can I catch all phone numbers in conversation?

Although the phone number is included in the conversations every time, in some cases it does not save the phone number and does not send it to Google Sheets. But getting the phone number here is one of the most critical points for me. How can I overcome this problem?

380
O
O
oguzhanzenginChat Surfer
asked in General Q&A
How can I transfer Manychat-AI phone data to somewhere

When it collects phone information, I want to transfer the phone number somewhere, how do I do this? Do I have to use another application? Is there no way to forward it through Manychat?

523
Gustavo Boregio
jasonearle
jasonearle
asked in General Q&A
Klaviyo Integration Issues

Having problems with Klaviyo integration. Sometimes it works, sometimes it doesn't. We’re asking for a keyword in comments on IG and FB, which leads to an email capture. It seems like there's a long delay getting the email into the Klaviyo list and starting the email sequence, when it works at all. Has anyone else has similar issues?

641
Gustavo Boregio
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
Does the Customer Chat Growth Tool still exist?

Does the Customer Chat Growth Tool still exist?

551
Gustavo Boregio
Kaungsanhein
Kaungsanhein
asked in General Q&A
Manychat automation stop working

when I removed myself from facebook page admin , the manychat automation that I created for that page are stopped working. what should I do?

411
Gustavo Boregio
Kaungsanhein
Kaungsanhein
asked in General Q&A
how many pages can I control?

How many pages can I control with my free manychat account?

231
Gustavo Boregio
Jobssamachar
JobssamacharUp-and-Comer
asked in General Q&A
Definition of contacts.

Hi, I am attaching 2 photos below, kindly let me know what is the difference between the two “contacts” here. And the billing cycle of the pro version is dependent on which of the contacts. Top screenshot is the “contacts” section and the bottom one is the billing section. 

690
Jobssamachar
bill harrelson
bill harrelson
asked in General Q&A
Instagram Automations

Manychat has been acting a bit weird for me recently. My automations work for anyone who sends me a certain keyword as usual. For some reason though, I often get people in my “Requests” folder on Instagram who messaged the exact needed keyword as usual, but ManyChat does not send these people the needed automation.

220
bill harrelson
trippwolffitness
trippwolffitnessUp-and-Comer
asked in General Q&A
Admin cant change live seats

Hey there, I have the admin role in my company and I need to change one employees Live Seat spot to a different employee for the day but it isnt showing me the switch like it usually does, what do i do?

251
trippwolffitness
DrMachado
DrMachado
asked in General Q&A
boas vindas instagram

Hello everyone, I'm new to Manychat. I'm setting up some responses for my business Instagram.Would you like to know where I activate the WELCOME MESSAGE Feature on Instagram?For every new follower, I would like the chat to send a welcome message. How do I do?

490
DrMachado
byjerryhuang
byjerryhuang
asked in General Q&A
Unable to connnet Instagram

I'm unable to connect my IG account to ManyChat. Is it because my IG account is already restricted by Meta for advertising? Because I've checked all other ways to troubleshoot. I think I've met all the other requirements.

150
byjerryhuang
JT Nutrition
JT Nutrition
asked in General Q&A
Instagram secondary page connection

I want to use an IG Page attached to my original account for many chat but can't seem to do this. Is this possible? IT is a business account.

120
JT Nutrition
A kimberlin
A kimberlin
asked in General Q&A
i really need your help pkease 🙏

I’m try my heart is a set of an automated quiz when my Instagram followers comment on my post however when setting up a trigger word I keep getting the same error message popping up I’ve tried to change on the first message settings from 24 hours to comment reply however this isn’t making a difference. Please help   

230
A kimberlin
harveydavies
harveydavies
asked in General Q&A
Can't access instagram account

Hi there, so I’ve logged into my manychat account but can’t connect my Instagram page because it says I need the owner of the account (which is me) to accept the request.How can I fix this. I can’t seem to log into the other account.Thanks

370
harveydavies
Annabel_Balance
Annabel_BalanceUp-and-Comer
asked in General Q&A
Messages not sending in sequence

Hi,  I have set up a sequence on a pro account and have put in send after 24 hours for the first message. I did this for all messages on that day but I think that I can only send one a day. The first messages are sending but the 2nd two aren’t. I tried one day clicking and another day not clicking on a button and neither day sent the next lot of messages. Can anyone help? Thank you in advance 

1011
Gustavo Boregio
Kimi
KimiUp-and-Comer
asked in General Q&A
Creating a Semi-Automated Chatbot with GPT-4 and ManyChat: Feasibility and Implementation

I want to create a semi-automated chatbot using GPT-4 to draft replies for Facebook Messenger and Instagram DM. The operator will review and edit these drafts by GPT-4 before sending the reply. Is it possible to achieve this with ManyChat?"

1465
Gustavo Boregio
Hivirtancy
Hivirtancy
asked in General Q&A
Manychat AI + PRO

there seems to be a discrepancy in the pricing page. it says PRO has unlimited access to Manychat AI yet in another part it says its an additional $29… so please clarify

250
Hivirtancy
Rosie
Rosie
asked in General Q&A
need to transfer the owner of manychat account.

The facebook account which I created Manychat account was blocked, and I need to transfer the owner of manychat account to another facebook account. And I need to stop the Pro account. Pls give me the support for this problem. 

350
Rosie
wildabundance
wildabundanceUp-and-Comer
asked in General Q&A
Collab posts: do automations work or not? If Author? For other account commenters? At all?

This seems like a pretty major flaw if the automations won’t work when you’re doing a collab post with another account. Can someone let me know if they’ve figured this out? I see only questions here and nobody answering from manychat so reposting another question about the same important thing: IG Collab posts:Will my automations work or not?Presume I am the Author of the post inviting another account as my collaborator and it is not a paid / ad type collab but a regular 2-account cross post collab.Furthermore, if the automations will work will they work for ALL commenters or just commenters following my account already?  I would think all or nothing but other folks are asking this so it makes me wonder. 

1300
wildabundance
plantpoweredstudios
plantpoweredstudiosUp-and-Comer
asked in General Q&A
IG Collaboration Question

If I am the creator of a post but I invite a collaborator, will my many chat automations still work for all comments coming from all collaborators followers?

331
wildabundance
Florent99
Florent99
posted in General Q&A
Sauvegarde des données

Bonjour chers tous, je suis très ravis d’appartenir à cette grande communauté. Mon problème actuel est que je n’arrive pas sauvegarder mon message de bienvenu, chaque fois que je clique  sur ‘’Sauvegarder’’ ca ne marche pas 

222
Daudabourhama
Anne Roos Art
Anne Roos ArtUp-and-Comer
asked in General Q&A
Problem with people not able to see Instagram DM automation or open link via button

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings?  Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne 

26677
commander-mustafa
N
natalie-rwUp-and-Comer
asked in General Q&A
Customize Contact Opt In Settings for Instagram

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

602
N
Jobssamachar
JobssamacharUp-and-Comer
asked in General Q&A
How do you check your billing cycle?

Hello,I have upgraded to manychat pro version and have entered my card details. I need to know how do i check my billing cycle for the month before it is autocut from my account. 

201
Gustavo Boregio
Community Terms & ConditionsCookie settings