Ask the community

Hey all - just wondering what the best way to handle this scenario is. Up til now we’ve been using RichPanel (customer service tool, similar to helpscout, gorgias, etc). And every instagram DM arrives via ticket so our customer service team can reply within Richpanel.I want to setup Manychat so that we have automations running and only the messages that our automations cannot handle will be sent as a ticket to our customer service agents.Can someone point me to a tutorial or best practices documentation for this?

Gang  - No matter what I program (from scratch or using templates), my automations are sending out the same message from an old campaign. It was some “get the checklist” post, and now it continues going out.HELP and THANK YOU!

Hi there, My name is @benakribo from Indonesia. So recently i got this pop up notification on my DM (please see attachment) where a person should accept us in a DM before we can send any DM messages to them. What happened to my Manychat bot is that the bot is working at first, but then i cannot send any follow up DM because the person has not accepted me to be able to DM him/her.Anyone having the same problem?I will post more case that i found in another thread. Please join the discussion also.Thanks!  

My Smart Delay is not working. My intended result is:Someone comments on my Reel I send them a message to download an app I send another message in 10 minutes following upI’ve connected the reply to the action which connects to the smart delay but that follow up message doesn’t send. Any and all help would be appreciated!  

Hi, I cannot get back on ManyChat. Previously, I had a MC account tied to a different email (which is still my IG email). But I had a major Facebook hack and lost everything - including access to that email.So, now, I have a Facebook page with a new email, but I still have my old email on Instagram. When I try to set up ManyChat, I get something that shows my IG account and says, “Switch Instagram to contue with another account or request access from the owner of Thd Seasoned Homemaker | Quilter | Pattern Writer | Blogger.” Then below there is a blue button that says, “Switch Account” and a grayed out button with a check and Request Sent”Where is the request being sent - I can’t find it in IG or FB and this is the only place that I get to when I try connecting my IG account. Please help me get this sorted.Thank you.

What happened to Ai step .. whenever people send a message now, it doesn't respond!

I got the free version at the moment and use it for Instagram comment reply.I did eight campaigns so far and used four keywords. When activating a new campaign, the app tells my i can’t do that without upgrading to pro.Did i reach a limit somehow?What am i missing? 

Hi - I have an account set up to send an invitation to our broadcast list on a timer set to go out 23 hours after the last interaction with a contact.The invitation is being sent correctly initially with the message inviting them join and then the follow up button where they can actually opt in.  You can see that in this photo:   But then,  about an hour later it sends the initial message again, but without the follow up opt in message.  See below:  This has been happening for several days on multiple conversations so far.Obviously we don’t want it sending that first message twice - and especially not without an option to actually sign up 😅Any ideas on why it’s doing this?

I am developing an integration between ManyChat and the OpenAI API to create an interactive chat experience, personalizing a virtual assistant based on user inputs. The process involves capturing a description provided by the user, storing it in a Custom User Field (CUF) in ManyChat, and using this variable in an HTTP request to the OpenAI API.I have encountered difficulties in getting the variable containing the user's description to be recognized and properly processed in the JSON structure of the HTTP request body. The "Send External Request" action is configured with all necessary details, including the OpenAI API URL, POST method, and header (Content-Type: application/json), but the CUF variable does not seem to be transmitted properly.Furthermore, after several hours of attempting, the functionality sometimes starts working as expected, only to stop working again without any changes on my part. This leads me to question whether there might be a call limit or similar restriction t

Hi everyone,I'm hoping to get some advice on a specific issue I'm facing with my Instagram account linked to ManyChat. I've set up ManyChat to send automated DMs with a link to my app whenever someone comments a certain word on my video. It works well, except for a problem I'm encountering with Android users.When these users receive the DM and click on the link, Instagram asks them to click "Continue" to open the external browser. However, the external browser doesn't open as it should. The workaround seems to be that users need to go into their Instagram settings and manually allow external links to be opened from DMs, but realistically, no one is going to do that.Has anyone else encountered this issue? Any tips on how I can fix this so that the link opens directly in an external browser on Android phones without requiring users to change their settings?Appreciate any help or insights you can provide!

hello everyone i’m new to manychati trying to trigger manychat flow when user click on facebook ads by using JSON Adsbut i’m not sure if i can pass some of facebook ads attribute like campaign_id, ad_id to the custom field in manychat when manychat is triggered. i’ll be very thankful if you guy could provide me some solutions or some keywords that i can research further. 

Anyone else’s images in Instagram DM automations showing up small?? My card/gallery pictures show up perfect but regular images are being sent through really small. What dimensions are you using for Images in Instagram Automations?

Hey, I notice that the manychat conversation starters won’t pop up if the client is a returning client. Is there a way to make the conversation starters appear every time a user wants to message us?

I have already Purchased the - INBOX - 99$ Pro Version. But now when I am trying to Automate My Comments, it shows this  

Hey guys, just signed up for a manychat account and am trying to connect my instagram account but am getting an error that says “Feedback Required”I have checked the settings in this article but still get the “feedback required” errorCan anyone tell me whats wrong?Thanks guys

Why do you launch a Beta version (Better navigation is here) that is not workning??????? You must be sure about the Beta because tis is creating a big frustration. It is so difficult to work now. When will you fix it???  

For shared posts, automation does not work with comments in the employee's account. Can I please get help on how to fix this!! Thanks.

Good morning,I configured my Manychat to send a message following a specific keyword. However, it sends this as soon as there is a reaction to a story or reality... that's not what I asked... what should I do? Also, is it possible to add other comments later after sending my webinar?

Hi, i am using AI Step, so i added a Task than when a user send an image or a file the AI will response a particular message. But it seems it cant detect it. Or how can i do it?

Hi team, My understanding is that Manychat will ONLY connect with page, not profiles. Is that right?Secondly, Messenger Kids will only connect with profiles, right?We are launching a membership for kids around healthy eating, and if the parents give permission, want to provide the education and content directly to the children (without any option for them to upgrade or spend money or anything of the sort). I want to find a way to make this work. Any ideas?Thanks so much.

I need DM automation help for Instagram.The automation starts with a keyword trigger to a post/reel and a response that says "just confirming you want blah blah blah - with a button that confirms the trigger"The person pushes the button which triggers them to say the button text. Which then triggers another message that says "okay just drop your best email below so I can send you the link"The person responds with their email.That's where I'm stuck. Once they respond back with their email, what is the automation step that recognizes they have responded with their email and then another IG message triggers with some text and a link to the thing you're wanting to send them for next steps.Simplified:Message: confirming you want blah blah blah with button text that says "yes" >> person pushes button which triggers a "yes" message from them in DMs >> auto message sends "okay just drop your best email...">> person provides their email in DMs >> ___________I don't know

Hello, what I currently need the most help with is whether it's possible to automatically send follow-up messages if a lead doesn't respond after 23 hours and 59 minutes. Attached is the current script we're using, which should remain the same without any buttons, etc., just with an automatic follow-up. Is that possible? Important: I don't want to use any buttons.If not, what would be the minimum number of buttons that would need to be added? 

I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”? 

I Need help as well. What plan should I take for Unlimited Comment to DM Automation.Should I go for Marketing Automation ( 45$ ) OR Inbox ( 99 $ ) I get around 30 thousand to 50 thousand comments on My Reels.

i want to do comment to dm automation in instagram (comment x and i will dm you the link) and nothing else, which package shouild i buy? how much it will cost me to send around 40k - 50k dms when people comment?