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3927 Topics
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
Message to users in messenger whose last interaction was over 1 year

Is there any way in manychat to engage users whose last interaction was more than 1 year ago ? There is an option to send messages to users outside the 24 hour window using Paid Broadcasts. But, using that, I am not able to send messages to users whose last interaction was more than one year.

1462
Elambharathi
guzz
guzz
asked in General Q&A
Posso creare due flow con un profilo di prova gratuita?

Posso creare due flow con un profilo di prova gratuita?

80
guzz
PeterPan
PeterPan
asked in General Q&A
Going From Bad to Worse (If possible)

Well, not only that the messages in the flow appear repeated on my test IG account, the flow is not working at all.The flow should ask for three values to make calculations, it asks for the first one and then it jumps to the last message showing me the results (wich are obviously wrong)…Don’t know what to do with this thing and frankly, very frustrated with the outcome.

170
PeterPan
Brigham
Brigham
asked in General Q&A
ManyChat Pxiel

Hello I am in need of help 😄. I have been having difficulties installing the manychat pixel for a few days now.  I installed the base pixel on all pages funnel and installed the below script for the custom conversion event on the page I want it to fire on.   Is there something wrong with the script below that would be causing my issue?  <!-- Conversion Event --><script type="text/javascript">window.addEventListener('load', function () {window.MC_PIXEL.fireLogConversionEvent('rewards_welcome_offer_reservation_booked');}) ;</script>

490
Brigham
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
Sent the second answer without waiting...

Hello. I have an Instagram bot. But i have a little Problem. The Bot is not waiting for the first answer and sent immediately the second bot answer. so the person get the wrong answer. you know where the problem is? 

381
theflavioni
JZN
JZN
asked in General Q&A
where I find approval to access connection to Instagram

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

6710
JZN
ty3854
ty3854
asked in General Q&A
Instagram messages

hello.I have a question about Instagram Live messages.Is there any way to send a message to someone who never started a conversation with you?It seems like you can only chat with people you've already had a conversation with.

170
ty3854
CourtneyMonetRandolph
CourtneyMonetRandolphUp-and-Comer
asked in General Q&A
How to create a Yes/No flow

Hey manyChat Family, I am stuck on how to have the client click yes or no and then create where the flow goes after they provide an answer. I appreciate any help. We are asking the client would they like to book a hair appointment YES or NO. Best,Court

1532
CourtneyMonetRandolph
Harrison
Harrison
asked in General Q&A
'Next Post Or Reel' does not trigger and comments on post disappear

'Next Post Or Reel' no longer works for me and I have to manually assign the  post to the automation once I’ve posted     I am having an issue where comments on my posts are empty even when people comment Refresh permissions have not worked for me. Are there any alternatives? 

2640
Harrison
Stanley
StanleyUp-and-Comer
asked in General Q&A
Anyone able to access the tutorials? Look what i am getting, am I the only one with this challenge?

 

993
Marina
Manychat Team Member
Xata11
Xata11
asked in General Q&A
Contacts deleted billing

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  If I go for the Pro version and I have upto 3k contact, and I deleted 1k contact.Will i be charged for the 3k contact or I will be charged for 2k contacts since i have deleted 1k contacts already.

1040
Xata11
fitpratt
fitprattUp-and-Comer
posted in General Q&A
Unable to see some comments

I am unable to see some comments on my reel which I linked to Manychatplease help me

2246
jrpower
Nataliemurray
NataliemurrayUp-and-Comer
asked in General Q&A
IG automation working soiradically

I set up a DM automation that stipulates that when people comments the word “ready” on a particularly post, it’s supposed to give them one of three responses under their commented and then it’s supposed to send them a DM It worked for a few times, and then it stopped working So I went into the platform and saw that somehow it was turned off, so I turned it back on And then it worked one more time, and then it stopped working again What am I doing wrong?

130
Nataliemurray
Dican
DicanUp-and-Comer
asked in General Q&A
queue message problem

Hello!Im having problems with the next flow:Using the next example: what service do you offer and where are you located?In the example are two non related questions and I need them to be answered.So I came up with this:I created a flow (cuantificar preguntas) that reads the whole text to separates, store and organice the questions in variables (1st question, 2dn question, 3rd question). Afer that I created a flow (responder pregunta) where it analizes the first question and classifies it to give the correct answer. After that,  the flow “cola de mensaje” starts, where it deletes the first question and if there’s a second or third message it will move them upwards (2nd to 1st and 3rd to second). After moving up the questions in the queue the flow “responder pregunta” should start again and keep looping until there’s no more questions to answer. Here lies my problem:It does organize and answer the first question (and deletes its afterwards) and moves up the second question to the first o

301
Gustavo Boregio
ReinaldoWtd
ReinaldoWtd
asked in General Q&A
Comment triggers are not specific

I have a lot of triggers that CONTAINS the same start, but they go to various automations, and when someone sends one of the keywords, it do not identify the whole word but just the start of it. let me show an example.If the user send the keyword “EP98”, and i have a trgger set to “EP9”, the automation that will be sent to the user is going to be the one with the “EP9” trigger. But the automation that should be t=sent is the one wth the “EP98” trigger.In DM triggers you can choose to only send an automation when the message IS a certain keyword, not when it CONTAINS the keyword. but in the post/reels comments and the story replys, i can only set it to look for massages that CONTAIN a certain keyword.Does someone know how to make the comment coments only identifies specific word, like the DM triggers?

1070
ReinaldoWtd
hershkoy
hershkoyUp-and-Comer
asked in General Q&A
Bot pass conversaion to human operator

Hi community I am new here. I am looking for a way to implement a shared inbox, where all incoming chats are handled by a bot, until at some point the bot decides to pass the chat to a human operator to continue the conversation. The human takes control of the chat, until it ends it, and then the bot takes over again (if the user restart the conversation).This is the flow:1. customer talks with bot2. bot tags the chat at the end3. chat is assigned to group based on tag4. at some point human will come and reply to the customer  in chat using many chat ui5. Bot should not respond now since human is talking6. Human will at some point solve the issue of customer and untag the chat7. Now bot becomes active again and will respond to the messageI am having difficulty to understand if this can be done with manychat.  Any idea if this is possible? 

2685
Gustavo Boregio
maxhsu4
maxhsu4
asked in General Q&A
Manychat got me flagged On Instagram

I’M IN THE MIDDLE OF A SALE AND IM BANNED FROM COMMENTING AND I CAN’T EVEN POST ANYMORE. I REACHED OUT TO INSTAGRAM AND THEY ARENT VERY HELPFL. HOW DOI AVOID THIS USING MANYCHATS IN THE FUTURE? HAD I KNOWN THIS WOULD’VE HAPPENED I WOULD HAVE AVOIDED THIS ALTOGETHOR.

1370
maxhsu4
Danylo
Danylo
asked in General Q&A
Manychat and voiceflow

Is it possible to create an ai chatbot with knowledge base to respond on the questions inside the manychat?I am trying to connect voiceflow simple chatbot( capture question and answer it) to manychat through external request but I am not sure how to do it.Do you know how to create this kind of chatbot?

3951
Gustavo Boregio
Micaela
Micaela
asked in General Q&A
Opt-out message Whatsapp

Hey! How do you add your opt-out text in grey at the bottom of your broadcasts like in the image?  

481
Gustavo Boregio
ALICOR
ALICOR
asked in General Q&A
Unable to publish automation and flow is not working

Any edits that I have made on my automation flow cannot be published, as the error message “Something went wrong” kept coming up. This is the link to my flow:  https://manychat.com/flowPlayerPage?share_hash=100289275347277_8cf5aafeb21f6927331fc6375a78c9a8ce09685d

2681
Gustavo Boregio
Manish Kumar
Manish KumarUp-and-Comer
asked in General Q&A
Does Messenger allow us to do follow-up with people?

 Hi I run Facebook Ads for a restaurant , and when someone clicks on the ad, an automation will start, and a coupon will be sent to them.Is there any way to send a follow-up message to people who didn't retrieve the coupon?I have different stages when someone request for coupon, and when someone retrieve couponIn my area, people don't like to share their phone numbers, so the only thing left for me is a Messenger message.I have around 500 people who clicked on the ad, but when I go to broadcast, only 12 people in the list (1 month old campaign). or does messenger even allow us to do it?I am assuming if broadcast shows 12 people. then if I create a sequence, it will give me similar results. Or am I wrong on this?

603
Gustavo Boregio
land
landUp-and-Comer
asked in General Q&A
need to create an http request

i need to create an http request to bring some info, but it says : just https allowed. my problem is the api that im trying to call is not under a https server… and it woult take some time for this people to change it to https…is there anyway to achieve this goal making http requests from my flow ?

723
Gustavo Boregio
Ashpreet0007
Ashpreet0007
asked in General Q&A
sending bulk message

Hello guys ! Is there any feature on manychat by which we can send bulk messages to users with just one click instead of manychat sending single dms to people who engage with our content 

15451
Digitalmateus
Karuna
Karuna
asked in General Q&A
I still don't see one of my feeds after many refreshing

Hi all,I’m using the free version of Manychat and I uploaded one post and one reel (which are basically the same).And I made an automation, I could only see and click the reels tough I wanted to click the post.Anyways, the reel was the only available so I actually erased the reel from my feed and I tried to select the post from Manychat but I could not see my post even after many attempts of refreshing.Can anyone give me a hand with this issue?It’s kind of driving me crazy..! 

280
Karuna
Vapor de Loto
Vapor de LotoUp-and-Comer
asked in General Q&A
Falta de respuesta en los comentarios de IG

Hola Manychaters! Tengo la versión premium y he observado que no siempre se activan las respuestas automáticas de instagram y tampoco los DM, siempre quedan algunos sin responder. ¿a alguien más le sucede esto? ¿Alguien sabe a que se debe y como lo puede arreglar? Gracias

1141
PaolaP
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