Ask the community

Hi there,I’m new to manychat. I’ve just created a new automation.The problem is the post already has over 200 comments where they commented a specific keyword “me”.  Is there a way manychat can reach out to all those people? Or does the automation only work for *new* comments?  Thank you!

I need to duplicate my facebook and insta in a way i could choose triggers insta and face

Strange the website link works on my laptop but on  my says that safari cant open the website and I know the website address is correct as it works on my laptop but not my iphone?

I am building an automation to run sequence of messages to contacts that have particular tag, will the automation stop work once tag is removed ?

Hi everyone, I've set up an automation for Fb ads for IG for my webinar. This is an automation 'user clicks on ad'. I made and saved the funnel before the ad. But in Facebook Ads manager it seems to work, but in real life with the IG ad, it doesn't work.When people press the buttons within the app, the second message doesn't come forward from Manychat.How can I fix this?I already tried with a second automation that should only trigger when 'user sends a message that contains the same words'. But then it also doesn't sent the other message.Does somebody know this problem? And knows the solution? Thanks in advance!!

I created an insta comment automation following all the steps but it doesn't work...  

I have connected Manychat to Telegram and built an initial flow. I would like to add commands to the Telegram menu, but it seems the option isn’t available in Manychat anymore. Does anyone have an idea whether it’s possible?PS: I saw some older Youtube videos where the option was there, but I don’t see the menu option for Telegram in the current MC version. 

I am building a WhatsApp chatbot automation , where user will input mobile number and an external http request (POST Request) will be called , In the response api will deliver the pdf link (pdf will be different for each mobile number basically its the invoice of services against that mobile number).I am getting download link  successfully but instead of sending user download link , i directly want to send PDF  

I have contacts wich have  optin with new whatsapp number. I’ve have merched an old number in mainaccount. How can I change?

Hi,On the left hand drop down menu under automation, I don’t have the ‘growth tool’ magnet button.Can someone please help me on how to get it there so I can click on it.I am on the pro account but still nothing is showing.

Hello! Does anyone know how to automatically pause all automations through an http request, or an action, or in some way? I need that if the user sends a chat on WhatsApp with the word “SUPPORT”, all automations for the user are paused automatically (like when a message is sent from the chat from an agent). I'm currently stuck on this:The user sends a message with the word support, performs the action of marking conversation as open and performs the action of assigning conversation to an agent, I can set a message in the next step, but it does not pause the automations for that contact.Thank you so much!!

please help me stop the automations they are sending messages to every one and won't stop after i disconnected my instagram and account. i want to keep the service but i'm open to deleting it entirely just to fix it

So I’m setting up an autmation, where everytime when a user writes a certain trigger word, they receive an audio file via Whatsapp. As far as I am seeing, its possible to upload one audio file, and then get it sent in the automation. That’s the case on my current screenshot: However, on my setup, each user should get their own, individual audio file sent to them. These audio files already exist: they are created in the backend of my server, and there’s a path like “myserver.com/user-audios/audio-userID.mp3”. So what I would need to do on Manychat, is to - instead of statically sending the same audio - accessing the URL based on the User ID, and then taking the file from the path and sending it to the user.I know there’s a lot that I can do via “External Request” Actions, but at the moment, I’m afraid it’ll fail

hello guys, its possible send messages in whatsapp via api? I build an website, and after register in website i need dispatch message in whatsapp lead, i m get number of this lead from input, its possible??

Is there a way to set a date picker question in whatsapp?

I succed in automating a whatssap chatbot with Manychats and I could integrate it to chatgpt using my secret key with no problem. My question is: how can I then integrate my chatbot with and specific assistant I have built in openAI platform. I mean, the general model of gpt is uselss for my bot and I need to integrate it to my assistante to deliver personalized answers. I guess that it should be possible by inserting the assistant id along with my secretkey. Thanks for any insight in advance!!

I’m currently using the free version and am concerned about all the unwanted Spam messages that I am receiving DAILY -- do those count towards my 1,000 contacts limit?Do messages RECEIVED count toward the 1,000 contacts limit?   Or just messages I send/respond to? Thank you in advance. 

 I hope someone can clarify this problem for me. I created an Instagram ad with a post that I had already published and for which I had activated an automation so that it would respond to comments and send messages directly to the DM. However, once the advertising started working, the automation does not respond to comments.Has anyone gone through the same thing? Could you give me advice or recommendations? My client is mad at me. Thank you so much.

I have created a automation using many chat for Instagram When a user comments on my reel he will get dm I tried with one account and it was working but when i try to do the same with other accounts its not working How to fix it I just created a normal automation  This is the automation image please tell me how to fix it https://www.instagram.com/p/C9UBB8UyT2a/ 

Si ya estoy en un flujo y la persona pone una palabra clave no quiero que empiece el flujo de nuevo. If I'm already in a flow and the person puts in a keyword I don't want them to start the flow again.

UPDATE - JULY 16: This issue has been resolved 🙌 ​​Hi Manychat family,We are aware of an incident affecting the deliverability of Instagram messages, various triggers, and the display of Live Chat messages. Meta team confirmed minutes ago that there is an issue happening our their side - check https://metastatus.com/ig-messenger for more information.Our development team is also actively analyzing the scope and working with Meta to find a solution. Unfortunately, we do not yet have an estimated resolution time. We recommend considering stopping paid campaigns until the issue is resolved.We understand the inconvenience this may cause and are making every eff

Hello everyone,These days, I'm receiving a lot of messages on Instagram, but they are not appearing in ManyChat, so I can't access them. Any suggestions on how to resolve this issue?Thank you!

My manychat doesn't show emoji that my contacts send to me. The error message is "message is not supported". Someone know how to solve it?Tks.

all automations are working but sending message. idk maybe someone knows why