General Q&A

Question 1 — Instagram Collab Post AutomationI want to know how an automation would work in this scenario when a collaboration post is set up between 2 accounts:Account A = 0 followers, original poster, ManyChat set up on their endAccount B = 500K followers, accepts the collab inviteIf a viewer follows Account B and finds the post through Account B's profile and comments the trigger keyword — will Account A's ManyChat automation fire for that comment? Or does it only fire for viewers who found the post specifically through Account A's profile?Question 2 — TikTok SupportDoes ManyChat currently support TikTok comment automations? Specifically, can it trigger an automated DM when someone comments a keyword on a TikTok video — the same way it works on Instagram?

I just found out I am being billed based upon old contacts from different actions. Why would I be getting charged each  month for contacts that I am not going to do anything with?THis is insane.Are you all clearing out your contacts each month so you don’t get charged for this?

Setting up an Instagram Ads trigger in ManyChat. When I try to flip the trigger from Disabled to active, I get "Don't use more than one content block in the first message to set up Instagram Ads."What I've already tried:- Removed the button from the first message- Merged all my text into a single text block (was originally split into multiple blocks)- Deleted the whole message and rebuilt it from scratch- Removed the "User sends a message" trigger so "User clicks an Instagram Ad" is the only trigger now- First message is now just one Send Message text block with my intro copy, no variablesCurrent state: First message is a single text block ("Hey, thanks for reaching out...") with no variables. Only trigger is "User clicks an Instagram Ad." Still shows Disabled and won't activate.Questions:1. Do I need to attach a Quick Reply to the first message for the trigger to activate?2. Does the next message need to connect off the Quick Reply button, or off "Next Step"?3. Anything else that comm

Hi, I own the Instagram account @kovira.tech (display name "Kovira").When I try to connect it to ManyChat I get "Kovira already connected toKerem OLGUN," but I cannot access that account. I re-authorized via Metaand still hit this wall, so the permission side is fine — it's a staleconnection on ManyChat's side. I have NO ManyChat account via Facebook,Apple, or Telegram, and my Google account (keremm.olgun@gmail.com) isempty with no channel. Please release/disconnect this Instagram accountfrom the old "Kerem OLGUN" account so I can connect it tokeremm.olgun@gmail.com. I can verify ownership of the Instagram account.Thanks.

when I create an auto-dm link from comment, sometimes it lets me put UTM links, and sometimes it doesn’t recognize them. I think this is a bug

Is anyone experiencing their IG bot flow sending the same response 5x? This just started.

This started yesterday without changing anythin in manychat. how do  we stop automation sending multiple messages and also messages we send live in manychat gets send multiple times and says failed and to contact manychat support

Hey everyone!Curious how other vacation rental owners are using ManyChat to drive engagement, followers, and ultimately bookings for their properties.My wife and I recently started experimenting with Instagram + ManyChat for our cabin/wellness retreat and would love to hear what’s actually working for people.Thanks,Bill

Hello to ANYONE who can help!THIS IS LONG, BUT PLEASE READ! I’m so frustrated, I’ve been paying for Manychat for months, while it hasn’t been working. I haven’t had any success with the support either. It has taken forever for a support to get back to me via email, and I’ve spent hours on the chatbot doing the same thing over and over again that it suggests with NO success.I’ve almost given up on Manychat and hooked up my Stan Store auto DM to respond to my comments on IG this last 2 weeks, which worked fine too up til yesterday, when even those would not reply to the IG comment, but would still send my product to their DM. The problem is the customer doesn’t know it is in there or to check their “message request” for it, so I’ve had to go back into each individual comment and tell them to look there. My content and comments are popping off and I don’t have time to do that and am losing a ton of business with it.  I know ManyChat is the best option IF I can get it to work again, but I

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only . can i do that ?

Hello,i am a Pro customer (€39,49/month).My account reached 2500/2500 Active Contacts.I deleted many contacts, but the Active contacts counter still shows 2500/2500.New Instagram contacts are not receiving automations anymore.Can you please explain:When do deleted contacts free up Active contact slots? Do I have to wait until my billing date (June19)? Why does the counter remain at 2500 after deleting contacts?Account ID: fb4863679I do not speak English, Please answer as simply as possilble.Thank you.

Hi all - long time user here, with an odd issue. I have a fairly basic flow:specific comment word triggers DM DM offers 3 button options Each button sends response with a unique link After link, option to join mailing list with Y/N N ends flow Y checks if they are in list already, and if not goes through email collection For some reason, no matter what I do… the link and the messages that accompany it in that step are sending anywhere from 3 to 5 times on a single button press. Screenshots below. I’ve tried separating the link and the accompanying messages into different steps, I’ve tried delays and no delays, I’ve even tried adding tags + conditions in between various steps to try and stop the re-triggering. But no matter what I do… when people hit a button, e.g. “Pinehurst”… they receive the link five times consecutively, and the following message 2-3 times as well. Any ideas??? I’m stumped. 

When i first set up automation and tried it by sending message with another account, there was sound notification when i received message, but now out of sudden the sound notification wasn’t working and i check all the settings, from my laptop sound and notification settings, chrome settings, site settings, and Manychat settings, there is just no sound notification at all for incoming messages, really got no idea what i can to and everything is not muted as well. Please give some advise...:(

Hi group!We’ve been using ManyChat with Instagram for 1 month to automatically send links via DM when users comment on our posts, reels, or stories.Everything was working perfectly, but suddenly all automations stopped working.I already tried refreshing permissions twice, reconnecting Instagram and Facebook, and following all troubleshooting recommendations from the documentation and internal help tools, but nothing has worked so far.I’ve also seen other users reporting the exact same issue on the forums, but I still haven’t found a real solution.One thing that confuses me is the contact limit. Our posts regularly reach more than 1,000 people per post, so the Pro plan limit doesn’t really make sense for our use case. Even if we upgraded to a higher plan, we could easily reach 8,000 contacts in just a few posts. Are we supposed to constantly delete contacts to keep automations working?At this point, I’m not even sure whether this is a permissions issue, a platform bug, or a contact-limi

Hi everyone 👋I’m trying to set up ManyChat so that when someone comments a keyword on a post in my Facebook Group, it automatically sends them the link in Messenger.Here’s where I’m stuck: In ManyChat, I can only see posts from my personal profile, not my Page. In my Group settings, I can’t find the option to link my Page to the Group. 👉 Has anyone here successfully set this up? Do I need to create or switch to a Business Page first? Is there a workaround if the “Linked Pages” option doesn’t show up in my group? Any step-by-step help or screenshots would be super appreciated 🙏

So far I have 1.5k contacts with about a 15% delivery rate which is awful. When I went onto the ManyChats Q&A and asked about delivery rate it was mentioned that it just means if people opened the message and not if it actually lands in their inbox. So I went out to test this and encourage people to open their messages ect. Nothing changed, same 15% overall delivery rate. I have tried without links in first message aswell and no change. There are no restrictions on my account aswell.Is anyone having/had same issue on FB? I am probably going to see which countries actually have it delivered but not sure if manychats has that information. Is it some geo location issue? (EU restrictions)?Literally cannot find anything to help with this.

So i made a validation loop which insists on a specified answer before moving on. It works very well except for one issue.Once it starts its impossible for me to stop it. Even if i message, pause or start a new automation. the loop will continue untill the valid answer is given. Obviously this can cause a bit of unprofessionalism and frustration. Can anybody perhaps try its and see hw it can be stopped or improved?(FYI if you want to reproduce the data collection box has a space “ “ which fills the field but will not show to the client.) 

The whatsapp id is valid but manychat return its not and fails to create the subscriber through the api. We are not able to fully sync the users because of this problem. For unknown reason the ids for some whatsapp returns as invalid WhatsApp ID.Api endpoint: /fb/subscriber/createSubscriberparams: {"first_name":"yasmine","last_name":"fattouh","name":"yasmine fattouh","email":"yasmine.fattouh@icloud.com","whatsapp_phone":"+96179343148"}Expected: the user created with the provided whatsapp idActual: HTTP request returned status code 400: the input value is not a valid WhatsApp ID

So I’m trying to connect my Tik Tok account to ManyChat but its saying I have to turn my account into a business account first? Is this the only way? Thank you!

I have tried a dozen times now to connect my business TikTok account to ManyChat. It keeps telling my that my account isn’t a business account and gives me a message to switch it, even though it is a business account.  1) I have a business account, 2) I have reviewed and confirmed all the info provided. Can someone explain this? I am US-based and was told this wasn’t available yet in the US but that now it was. Please can someone help? ManyChat doesn’t offer support - I really think this stinks!I’m attaching the screen shot that shows me trying to connect the biz account followed by the screenshot of the message I get. 

Hello ManyChat Support Team,I am writing to formally escalate an issue that has been ongoing for the past few weeks regarding the cancellation of my subscription.Despite repeatedly requesting cancellation through your platform, I continue to receive a generic confirmation stating that my cancellation request has been received and will be processed. However, no actual cancellation appears to be taking effect.Instead, I am still seeing repeated billing attempts, including notifications from Stripe indicating that my card is about to be charged. In some instances, I have even received messages suggesting that my subscription has been successfully cancelled, only to later see renewed billing activity or pending charges. This inconsistency is confusing and unacceptable.To be clear: I am requesting the immediate and permanent cancellation of my subscription.I do not want any further attempts to bill my payment method, and I expect confirmation that:My subscription has been fully cancelled No

Im trying to do the automation of when someone leave a comment, the system will answer it and then DM them with a link. It did not work and I follow all the steps. Help!

ive got suspended by instagram after using manychats to automate some reels and dm … tbh i lost the trust with manychat and their talk that they are safe to use … if any one could help me to recover the account and to make sure this not happening again plz tell me