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General Q&A

Any questions you have about using Manychat.

  • 3,418 Topics
  • 7,011 Replies
3419 Topics
rasc
rasc
asked in General Q&A
API - Request for fetching data using the phone number

Hello [Customer Support/Development Team],I'm reaching out because the request for fetching data using the phone number is not working as expected. https://api.manychat.com/fb/subscriber/findBySystemField?phone= {{ phone }}Thank you!Best regards,

410
rasc
bonito_flores
bonito_flores
asked in General Q&A
How to set up automatic replies at night?

Hey everyone,need your help - I wanna set up auto reply “Hey, can’t talk right now, please share your phone and I contact you shortly” from 8pm till 10am. Can’t get how to create subsequence to make it work right without ignoring the client and without duplicating auto message if person decides to reply. Would be so grateful for your help.

90
bonito_flores
M2GT
M2GT
asked in General Q&A
Where is Support? Why pay for Pro account if we have no Support?

How do we contact support? No articles or videos are helping. We have followed all instructions and only find a message to submit support ticket. Great! Where and how do we submit support ticket? Why are we paying you people if we can't contact you for help?Can't subscribe to Messenger Notifications

281
Gustavo Boregio
aknicholson
aknicholsonUp-and-Comer
asked in General Q&A
Message replies also got my automation

I just set up my first automation for comments on a Reel.  A friend of mine replied to a message I had sent her (that had nothing to do with any reel) and she got the automation.  I don’t see anything set up for automation for every DM I get.  What should I look for? 

100
aknicholson
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
How to recognize user send the image or anything in message in Manychat

I want to implement the feature like user send the image then show some other message and user send text then show some other message 

1651
Emerson Ody
hacialaraiz
hacialaraiz
asked in General Q&A
Should utm parameters be manually included or manychat pixel should do automatically?

Hi all,I’ve configured manychat pixel, and in 1 automation I have set website button.I expected utms to be added automatically but only mcp_token is added.Should manychat pixel add utms or should I add them manually?anyone in this situation? thanks

4642
nabilstrive
aya
ayaUp-and-Comer
asked in General Q&A
How to stop Manychat from automatically subscribing people to the chatbot

I ONLY use Manychat to automate comments with a certain words, for example , I say in my videos (write the word “ e-book” in the comments and I will send it to you”.Now when I subscribed to the pro version, Manychat forced me to use the chatbot, which automatically subscribes people to the chatbot and automatically replies to any message in my DMs. I don’t want this feature, so can I stop Manychat from automatically subscribing people to the chatbot? and ONLY USE THE COMMENTS AUTOMATION feature?

830
aya
tinyytransitions
tinyytransitions
asked in General Q&A
Smart Delay on Insta DM - Can't Add Connection

I am trying to add into a DM a pause then follow up. Am I doing it wrong? I can’t seem to connect a Smart Delay to the next steps. I also am trying to add an immediate Image {first arrow} upon comment but can’t seem to stack two steps.I have also tried it like this, so they interact but still cant… 

240
tinyytransitions
mo soo jung
mo soo jung
asked in General Q&A
What's your Instagram permission?

The question answer is sent, but I want to change the answer to Korean.What are you talking about without Instagram permission? 

60
mo soo jung
revisionselecta
revisionselectaUp-and-Comer
asked in General Q&A
Disparador automatización deshabilitado

Hola, Necesito ayuda con respecto al disparador de las automatizaciones.No sé por qué al publicar las nuevas automatizaciones se desactiva el disparador.Ya he intentado recriar várias veces y siempre lo mismo.De momento solo consigo tener 4 automatizaciones con el disparador activo. No lo entiendo.¿Podrían ayudarme? Un saludo.  

600
revisionselecta
userguy
userguyUp-and-Comer
asked in General Q&A
"Email node can't be previewed" error in flow

Hi any ideas why the automation flow preview comes up with this error: ”Email node can't be previewed”? Does it mean it’s ok, and the given e-mail will be send, but just not in preview?I followed the instructions on this video:Thank you!

810
userguy
Fernando Carvalhal
Fernando Carvalhal
asked in General Q&A
Can I connect Manychat with a Facebook Creator Account?

Hello everyone,can I connect Manychat with a Facebook Creator Account? I only see how you can do it with a facebook page.Since I have built up my community/ Follower with a creator profile, it would be super important for me to establish the Manychat connection here.I am very grateful for any help :)GreetingsFernando

510
Fernando Carvalhal
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram automation don't answer second question.

I set up an automation to answer the answers of the AI ​​bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this? 

1096
O
Korkomaz
Korkomaz
posted in General Q&A
information user provided

need to ask about if manychat can provide user information if he chat with us during his account

20
Korkomaz
Antonia
Antonia
asked in General Q&A
Connection Issues ManyChat Instagram Reels

I have renewed the permission multiple times daily, but I can't establish a proper connection to my Instagram profile. It only recognizes 2 reels and nothing newer. The automations are not working either, not even with the 2 reels it finds. This is in the pro version. What else can I do? It is really urgent. In all our reels, we write at the end: comment with x and you will receive z.

330
Antonia
Krly70
Krly70
asked in General Q&A
Is it possible to invite a friend to messenger using manychat?

Hi!Is there a function in manychat so that users who subscribe to the messenger chat can invite their friends to join the chat? Have a good night everyone!

270
Krly70
Rona M
Rona M
asked in General Q&A
free version

Good day,I have the free version and it stopped working after 300 contacts. Not sure what's happening. Any idea?

280
Rona M
JulieMunsch
JulieMunschUp-and-Comer
asked in General Q&A
How to begin an IG automation with only ONE keyword in comment

Brain fart!!  I’m trying to use only one keyword ONLY in an IG automaton, “Travel”. Now whenever someone makes a comment like “I want to travel” it’s starting the automation. How do I create only the one keyword starting the automation, not the mention of it? Thanks! 

240
JulieMunsch
marin
marinUp-and-Comer
asked in General Q&A
Automatize welcome messages on new members of my facebook GROUP

Hey! I am new here! Can I automatize the welcome messages to my new members on my Facebook group?

371
Gustavo Boregio
Wini Lizbet
Wini Lizbet
asked in General Q&A
Instagram automated reply is not working

I just set up my account and the automated reply, everything is done but is still not working. I use another profile to comment on Instagram but didn’t receive any message. Something is wrong but I’m not sure. Please I need support on how it works 

220
Wini Lizbet
MotsoDibetso
MotsoDibetso
asked in General Q&A
ManyChats and Hubspot Integration

Hello,  I am new to ManyChats and a bit confused about the contact’s subscription. So I use HubSpot to capture and nurture leads for my clients, and I would like to know if can I store contacts on HubSpot without increasing my contacts subscription. I intend to use the tool for community management and not lead capture. Can someone please explain how the contact subscription works? 

500
MotsoDibetso
Varlik
VarlikUp-and-Comer
asked in General Q&A
Не списываются деньги

На балансе в кошельке для WhatsApp 20 долларов, я могу их перевести в оплату за автоматизации в Инстаграм?

200
Varlik
Gabby Roca
Gabby Roca
asked in General Q&A
Facebook group Automation

Hey! Is it possible to create a comment automation in a Facebook group? - People comment the keyword in one of the posts of my Facebook group and then they get an automated message.

4982
marin
Sara
Sara
asked in General Q&A
Instagram does not show messages anymore

Hello, suddenly the messages from clients that come in by instagram will not show in instagram himself. I only can read them in manychat.. I still use instagram for normal conversation with people.hope someone please can help me… it drives me crazy thank you!

140
Sara
craigaustrie
craigaustrie
asked in General Q&A
Can't add my Instagram

I have tried everything but I can’t add my Instagram to my Manychat. I keep adding it but then it keeps bringing me right back to the join with Facebook Page. Please help!

436
Sandro Caldeira
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