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General Q&A

Any questions you have about using Manychat.

3,853 Topics
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Carlos WilliamUp-and-Comer

asked in General Q&A

Help Many Chat send auto message

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

230

11 months ago

sf3636Up-and-Comer

asked in General Q&A

Trigger "Adding Tag" is not working for automation

I went to the contact that I wanted to trigger the automation for and added the tag (the automation is public and the trigger is set to “on”) but the Instagram DM which is the next step in the automation after tag is added is not sending. Any advice?

Bom dia,Como fazer uma automação para quem entrar em meu grupo receber uma mensagem de boas vindas aqui pelo número da API OFICIAL.

Problems with permission and automation

Hello eveyrone,I renewed my subscription after a year and now I am seeing “Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.”. When I press “Refresh Permissions” the initial warning text still stays and down below of that warning text the new text appears “The page connection was successfully reloaded”. My automation or anything is still not working, not seeing the “Get started” text, etc. What should i do, i want my automation to be started ASAP.

How to send WhatsApp messages via APIs

helloi am creating a scenario in make in which i want to send a whatsapp api template by means of a flow but it is not possible. Does anyone have the solutionthanks

an official app on the App Store for download?

Do you have an official app on the App Store for download?

Hello, is it possible for it to respond to people who send us reels videos, just like it replies to people who respond to stories? Currently, it only replies when they leave comments.

Automation to each post

Before I go PRO I would like to know if it’s possible to have automation to every post.For instance I have a recipe site and when I want to add an automation for each post where a user comments “Recipe” and get’s a DM with the specific link to that recipe on my website.Is it possible to have the same trigger word, so that it’s connected to all different posts`?

Can't connect my manychat to Facebook Ad

Hi! I can’t connect my manychat to my Facebook Ads. This is ridiculous. I can’t even copy a JSON CODE.Please help!

1074

11 months ago

jakelinealmeidalidsChannel Explorer

asked in General Q&A

Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp

Olá equipe ManyChat, Estou enfrentando um problema com a forma como o ManyChat está contabilizando as conversas iniciadas a partir de anúncios do Facebook no WhatsApp Business. Esse WhatsApp e PARA RECEBER APENAS PESSOAS QUE VEM DOS ANUNCIOS DO FACEBOOK DIREITO PARA WHATSAPPPDe acordo com as diretrizes do WhatsApp, as mensagens iniciais que resultam de cliques em anúncios do Facebook não devem ser cobradas e não devem ser incluídas nas minhas 1000 conversas gratuitas mensais, pois já paguei pelo anúncio e tenho uma janela de 72 horas para responder sem incorrer em cobranças adicionais.No entanto, observei que essas conversas estão sendo incluídas nas minhas 1000 conversas gratuitas, o que não acontecia anteriormente quando eu usava o Multi360. Como resultado, estou sendo cobrado por essas conversas indevidamente. Além disso, estou ciente de que, após essas 1000 conversas gratuitas, pago $15 por 500 conversas adicionais, conforme o plano do ManyChat.Estou enfrentando um problema com a f

260

11 months ago

VoximetaUp-and-Comer

asked in General Q&A

Can't Connect my instagram account.

I’m trying to join Manychat, but i really can’t connect my instagram account. In order to join, i need to also select my facebook, but it doesn’t find the page. If it doesn’t find the page, manychat ask if he should create it. When i press ok, the messagge “Something went wrong.” Pops up. I really don’t know i watched every tutorial but nothing can help me.

Error {{cuf_11269645}}

I solved this error. In case someone is looking for a fix, the issue could be the following:Your chatgpt need credit to fuel the responses. (Check in settings > logs) for external links: Double check the JsonPath ( (Check in settings > logs)

1310

11 months ago

mareks.mediaUp-and-Comer

asked in General Q&A

ineligible to grant messaging API permissions

Hello Team,I use manychat for some months now, and last Friday I had to change the connected Facebook page from my Instagram page to another, which was also in another Business Manager.After that I cannot connect to Manychat anymore, I always get this error: The following Pages are ineligible to grant messaging API permissions After talking to Meta Support the told me there is no restriction on my Facebook nor Instagram Page and the problem is on Manychat side. Does anyone know a fix to that?

1520

11 months ago

andremouraChat Surfer

asked in General Q&A

Keyword as a variable

Hey.I would like to use the keyword that trigger an automation flow but I also want this keyword to be stored as a user variable. Is it possible?thanks! :-)Andre

281

11 months ago

ColdBrew AIUp-and-Comer

asked in General Q&A

Instagram Refresh Permissions constant error

I had an old fb page that previously owned the manychat account and I lost access to it. I was still logged in so I was able to transfer ownership to this account.The facebook and Instagram page I had the bot on are perfectly linked.I followed this to refresh the permissions, yet it keeps on giving me “Refresh Permissions” popup for Instagram and the bot is not showing on instagram.https://www.loom.com/share/f3d436eb68294c04b049eba5d0f11114?sid=50ac2a84-9b03-40e1-86af-77fff5923655

WhatsApp Block Alert / Stream Send just by clicking on the ad

Hello, we are receiving account blocking alerts due to reports of spam WhatsApp. Apparently the stream is being triggered to people just by clicking on the ad link. We have already tried to adjust the trigger that triggers the flow but it also triggers in the middle of the conversation. We would like to trigger the flow only when the person starts the conversation with a word but we would not like it to trigger in the middle of the flow. How to proceed?

Automated message not working

Hello! My automation was working when I tested and previewed it, tried it once from another account was also working. Now, it stopped working at all whenever I try to write the keyword. Any clue why is this happening? Thanks

5812

11 months ago

divyanshuUp-and-Comer

asked in General Q&A

User shares instagram reel as message - How to seyp automation for this?

Hi i want to setup an automation for people who are sharing me my own reel, i wan to send them a message once they have sent me my own reel.HOW TO DO THAT?

Can someone explain contacts through Manychat

I see in my Manychat account that I have 100 subscribers. These are people I can see who have engaged with me via DM on Instagram but it says that they subscribed. Can someone please explain to me what this function is? I haven’t enabled a feature for someone to subscribe so I'm not sure how that's possible through my DM's. Also the subscribed contacts appearing in many chat don't include all of my DM's so I'm not sure how it's being filtered. How do these contacts work on Manychat? Is there a functionality beyond just listing some of the people who DM’d me.

9095

11 months ago

TMXFutbolUp-and-Comer

asked in General Q&A

Unknown Contacts

How do I delete this unknown contacts? I’ve had them for more than 7 days now and I hate how I can’t do anything about it to remove them. I already refreshed everything.

“message” option missing from comment notification on Instagram

I just noticed that on the notification list on Instagram – under comments – the “message” button is missing all of a sudden. Anybody else experiencing this?

2060

11 months ago

legalnurseUp-and-Comer

asked in General Q&A

Instagram automation issues

Are there any tips to not getting your IG account reported as spam with many chat automation? This is the second time in less than 10 days. It is gravely affecting my business. their only solution is don't use many chat but there has to be a way.

851

11 months ago

JagwUp-and-Comer

asked in General Q&A

instagram channel is not active.

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺

AI features not working

Hello, Can someone confirm if AI features suddenly stopped working today? My flows with smart triggers and AI steps are still not working.Is there any way to be informed of the status of these? I would like to know when they go down and back up again. Thanks!

371

11 months ago

tiago pereiraUp-and-Comer

asked in General Q&A

!!! conectar instagram a pagina do facebook !!!

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.

441

11 months ago

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