General Q&A

I don’t like that we don’t have the same options on TikTok like we do on Instagram. I need COMMENT to DM automations. It's pointless to ask followers to DM us first to get the automation started. Using automations is supposed to convenient for our followers. Asking them DM us first is not beneficial for conversion at all. I want to be the conversation starter in the DM not my followers.  As of right now I won’t be using not even to test out. TikTok DM aren’t used as much as Instagram in the first place.

Hi, I’ve had this issue too many times. I duplicate an automation, edit it, save it, go to the Automations screen, click on the automation – and MY CHANGES WERE NOT SAVED. It cost me once because i didn’t check, my video went viral, and a bunch of people go the wrong automation. It’s impossible to replicate, but it has happened more than 5 times. It’s really annoying to have to do things over and over. I’m sure I’m not the only one experiencing this bug. Please help.

SOY NUEVO EN ESTOQUIERO COMPRARLO COMO LE HAGOCUANTA CUANTAS PUEDO USAR DIFENTESESTOY EN TIJUANA QUIEN ME PUEDE AYUDAR ALGUIEN QUE ME HACESORE  

2 questionsQ1 - Trying to connect a client instagram account and when we click connect, the pop up glitches and doesnt let us, tried on different browsers and diff computers - manychat is the issue, how do we fix?Q2 - In the nicest way possible - how the actual f*** can we get support for stuff like this? comment in here and wait 2-4 weeks to see if someone might respond to us? You are now comparable to Meta support 2 years ago when it didnt exist, at least now you can get some live chat support from them.

In my new automation I have it set up to auto respond when someone comments “anything” I tested it on a friend and one the auto comments is pulling from somewhere else b/c it’s a generic comment I set up on something else. It’s not part of the new automation i just published on my latest reel and i don’t know where to look to edit that one comment that it is making.   the part in the white circle is not part of this animation. It’s pulling from somewhere else.  

Hi. Can anybody help me, please?My client has a private group and we want use ManyChat for it. I read here that is not possible use it for groups but somehow it works for us but is seems that just for people that write us to the chat.You can see on the photos that we have the option use if for posts and we have some delivered messages but also we have messages from many people that they didn't receive anything... 

Why is many chat so much errors? I tried to use live chat and automation and nothing work. I tried using like 3 bots but non of them working and even the live chat ain’t starting. And one time the automation and live chat is not working so I remove the bot and I wonder how but only after I removed the bot the bot send me too many automation messages since I used /start command  too many times to test if it’s work . And I added the bot again and it’s not working anymore lmao. Can someone tell me what’s with this problem or is it just poor handling of the manychat server or something else? Or if it’s happening because I’m using free plan? I  wonder if i have to spend money on a service with this many errors. 

Hi! Just a quick question — when I click the $15 plan, it only gives me the option to activate a 14-day Pro free trial. But under Billing, the amount shows as $25. Is this normal? I just want to get the $15 Pro plan, not the $25 one. Thank you!

Hello Friends ! I am having trouble connecting my IG account to Manychat - It says that it has already been connected but I dont see it. Anyone experienced that and was able to fix it? David

When using the automation flow builder  “Auto-DM links from comments”, my post uploads to both instagram and Facebook but only the comments on my instagram receive an automatic reply and DM with link. Is this function only available on instagram?   

Hi, I want to connect my existing whatsapp bussiness number, but my camera does not work, it give me the option to enter a verification code, but I don’t find it.thanks for your help

Hi,So I am trying to set up an automation flow on Facebook Messenger where it is limited to 250 DMs and once it passes that it stops the flow.Additionally I want to have a randomization aspect where 75% of users get a DM with a link, while 25% do not.I want each user to only be able to be considered for 1 comment they leave on a post, to prevent spam from gaming the system.Here is what I have so far… can you help fix? 

So once you have an automation flow, there is the little ‘on and off’ switch that can be triggered manually.Is there a way to set an automation flow to be turned off or on based on time in a day? i.e. day/month/year and hours/minutes/seconds?

Hello! I can't change the name of the profile that appears to new contacts/customers on WhatsApp. It says "DS4 Laser & Router" which is an old name of my company, which I've never linked to this new profile. I changed the name 3 years ago and I use manychat for about 2 years. I don't know from where this name came.  "Tomorrow" is the name I gave the contact number. "DS4 Laser & Router" is the default name that I want to change.  

im not sure what to do because any time i try to go live with an automation for a post, nothing happens. i click “go live” and it doesn’t do anything. my story automations are working but not feed posts. ive done everything the support desk has told me to but it still won’t do anything.

Hello, New to Manychat and automation not working...all looks good but isn’t working properly when I enter key word in comments. I am sure missing easy step...any insight would be greatly appreciated :) Cheers,Keith

I’m facing an issue with integrating ManyChat and n8n. The guys set it up, but I’m struggling to connect it and figure out what’s going wrong. In test mode, everything works fine, but when using a real WhatsApp or Instagram trigger, the external request to n8n doesn’t seem to execute properly. One of the text blocks doesn’t even trigger.Here’s the URL to the ManyChat flow for reference:https://app.manychat.com/flowPlayerPage?share_hash=2042728_c7da6b17eb0be82bfe4f06d3b56eaddd996b0be3I’ve attached screenshots of the ManyChat automation and n8n webhook setup for more context. Could someone please help me troubleshoot this? I’ve checked the API key, logs, and delays, but I’m still stuck. Any suggestions would be greatly appreciated!  

Even though I received instructions 1,2,3,4 via email and still implemented them all, only the message like the attached picture below is repeated and Instagram is not working. Please help me. 

someone please tell me how to let images show, it happened before but it stopped working 

Hi, what's the problem? Manychat keeps sending the same message. I have two accounts and they both do this. it's been going on for about a week now. the same messages are constantly being sent without any interaction, the client only needs to open Messenger 

As of 24 hours ago, all automations stopped sending DM’s. I’ve refreshed permissions a dozen times. I’ve checked and Instagram is still connected. I’m totally lost????!!!!!

Can Manychat integrate to Tapsite.ai? How to? 

Ahoj, v čem je problém? Manychat posílá stále stejnou zprávu. Mám dva účty a oba to dělají. 

HI, what's the problem. Manychat sends one message over and over again.I have 2 accounts and they both do this. 

Hey everyone!All my triggers are not working since one day. I haved updated already and saw this case happened 10 day ago to a lot of other ManyChat Accounts. Do you have any solution what I can do?BestJanice