General Q&A

Hello!I had  manychat set up for my client. Client closed the business 6  months ago. I emailed you asking to cancel the subscription but nobody answered. I can not cancel it in manychat because I don’t have access anymore. But you keep charging me every month. I didn’t find any other way to contact you. Email you don’t answer, support phone number doesn’t exist.Please help!!!!!

I recently created a free account and set up an automated reply for a specific Instagram post.The trigger is correctly defined, and as far as I can see, the connections to both Facebook and Instagram are active. The automation is published and marked as live.However, ManyChat does not send any automated replies when a comment is made. I do receive the Instagram comment itself, but no reply is sent from ManyChat.Could you please help me? I’m not sure what else to check or adjust.Thank you so much in advance for your support! I allready lost two days trying … no results ...Warm regards,

HIQR CODE IS NOT WORKING, BUT Ref URL IS WORKING , ANY ONE KNOW HOW TO SOLVE THIS ?

Hello! If I send a WhatsApp message to a contact that appeared to have a valid phone number, but that turns out to not be true, is the message I sent charged as usual? A few of my contacts had invalid phone numbers (that passed as valid), but the message wasn’t sent or didn’t have arrive to their phones, so I’m wondering if I’m paying regardless.Thank you!

I am using the voiceflow to manychat connection template by Omnifusion (linked below) however I’m experiencing a bug somewhere in the pre-made template and I can’t for the life of me figure out where it is or how to solve it. I think I’ve pinpointed it to one area of code, however when I’ve validated the code it appears to be fine. Has anyone experienced similar errors? Or do you have experience with this template/connection and can offer assistance? Many thanks!https://app.manychat.com/flowPlayerPage?share_hash=740143_98c18452de32fe8330e8ae8038d61053bf49369f 

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks! 

hi. I had autodicked on all the comments. Sometimes it doesn't work. Did not write to DM even when it worked. why is that happening?

Hi everyone!I'm currently using the ManyChat PRO trial. I've been trying to set up an automation using an External Request (Webhook) to connect with OpenAI via Make.com, but the option "External Request" is not showing up in my Actions list.I've already tried: Using Flow Builder (visual editor). Clicking "+" button to add a new Action block separately. Checking the ManyChat App marketplace to install the External Request (but I don't see this option). Has anyone faced this issue or knows why this might be happening? Is it a known bug, or am I missing something to activate the External Request feature?Any help would be greatly appreciated—thank you!

Hello. When a user subscribes to the bot in Telegram for the first time, they click the Start button, and the Telegram Welcome Message automation — which also contains a flow trigger — is supposed to launch. However, after clicking the Start button, nothing happens, and the user has to click Restart for the Telegram Welcome Message automation to start. What could be the reason for this incorrect behavior? 

Has anyone setup sms messages that won’t send? I’mA2P approved on Twilio and have a few phone numbers and account all working fine, except my newest client. I can’t remember if SMS can be sent right away or has to wait 24hrs? There’s a little square x next to my profile pic as well. Does anyone know the fix or familiarwith this issue? 

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

Hey there,  I signed up for Many chat months ago… am paying for pro trail.. But somehow just got tripple charged on my bill.This is what it looks like:  

Is there still a oroblem with QR groeth tool not working. Takes you to messenger app but does not start the flow?

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

Hello ManyChat Community,I’m encountering an issue where messages sent to my ManyChat workflow via webhook (from n8n) preserve line breaks (\n), causing formatting problems. For example:Input:json"message": "line1 \nline2 \nline3?"Current Output: Displays with unwanted line breaks.Desired Output: Should display as a (single line).I’ve tried: Using replace(/\n/g, ' ') in n8n’s Function/Webhook nodes Enabling Raw Body and First Entry JSON Testing with escaped (\\n) and unescaped line breaks But Manychat still doesn’t accept the format and breaksHas anyone resolved this or found a native ManyChat setting to auto-remove line breaks? Any insights would be greatly appreciated!Workflow Context: Webhook → n8n (transformation) → ManyChat API Goal: Cleaned message delivery to users.

Working with support but thought I would ask here.  I have gone through the FAQ and help desk documents.  Followed the outline, and still same issue. We are setup as a professional account, both FB and IG.  For some reason the automation trigger just wont trigger.  Has anyone come across this and found a solution?

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

i already integrate my chatgpt assistant with manychat whatsapp. i can ask questions, get threadid, runid, and everything working fine. but the issue is, i cant display the output from chatgpt. i can see from the test response, but i cant parse the response. i tried data[0].content[0].text.value. from data[0] to data[4] but i still cant display the answer. i can see chatgpt already reply with the correct answer. please help… { "object": "list", "data": [ { "id": "msg_DfATGD9Gwz590OK7XJjZ0je8", "object": "thread.message", "created_at": 1744858952, "assistant_id": "asst_na77EDjzrp5CD0ldm1Thty2v", "thread_id": "thread_0lHAVCmo5Nxdc3B7X5Y4cx8X", "run_id": "run_Hk4RGaRVmy5E2ddOt70Z4kGt", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Okay bro, jom kita kongsi info pasal potassium (kalium) kat pokok.\n\nPotassium ni memang memainkan peranan yang padu dalam pertanian. Ia membantu dalam ba

Anyways I can set up many chat with or without another program to trigger auto DM with a “like”? On Instagram post, reels and stories 

I accidentally charged the wallet with an amount larger than necessary. Can I use this amount to charge the monthly subscription?

Trying to troubleshoot - I had to change my IG Password this weekend and reconnecting ManyChat has taken me more time than I care to admit.  None of my automations are working no matter how much I refresh my persmissions, edit my meta suite, and all the ManyChat instructional videos I’m finding are too old to help (My screen looks completely different than what they’re showing).  I tried re-doing my automations, still nothing.  ManyChat has no customer service so I’m at a complete loss of what to do next.   I’ve been at this for hours. 

Hi, there! I’m using the Auto-DM Links from Comments feature and it’s sending responses/links to SOME of our users, but not all? Anyone else had this? Any fixes? **Yes, we have refreshed permissions. ;) 

Hello I ran an Instagram Raffle contest where people had to comment on the post. Is there any way to export all the comments to a .csv file?