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General Q&A

Any questions you have about using Manychat.

  • 3,709 Topics
  • 7,759 Replies
3710 Topics
Florent99
Florent99
posted in General Q&A
Sauvegarde des données

Bonjour chers tous, je suis très ravis d’appartenir à cette grande communauté. Mon problème actuel est que je n’arrive pas sauvegarder mon message de bienvenu, chaque fois que je clique  sur ‘’Sauvegarder’’ ca ne marche pas 

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Daudabourhama
Anne Roos Art
Anne Roos ArtUp-and-Comer
asked in General Q&A
Problem with people not able to see Instagram DM automation or open link via button

Hi everyone,I was wondering if anyone is experiencing the same problems I am having with my Instagram automations. I am using an automation for people replying a keyword to my reel and sending them a DM with a link. I’ve been having 2 problems since quite recently:Some people message me they cannot see the message I send them, even though I can personally see it within the DM - anybody else has this problem and knows how to fix it? Or does it have to do something with their own settings?  Lately I’ve been getting a ton of messages from people that are not able to open the link I add as a button in my DM. I think it has something to do with opening links within Instagram but I’m not entirely sure. Anybody knows what might be going on? Thanks a lot for helping me out! Anne 

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commander-mustafa
N
natalie-rwUp-and-Comer
asked in General Q&A
Customize Contact Opt In Settings for Instagram

I was wondering if anyone knew a way of customizing exactly who gets added as a contact to our account from Instagram. Currently, everyone is being added as a contact - whether it’s a story mention, comment or story replies. Ideally, we only want to add contacts from our specific automations - like commenting a specific keyword - as we have budget concerns our list will grow exponentially. Has anyone found a way to curb the amount of contacts being added from Instagram?Thanks so much!

602
N
Jobssamachar
JobssamacharUp-and-Comer
asked in General Q&A
How do you check your billing cycle?

Hello,I have upgraded to manychat pro version and have entered my card details. I need to know how do i check my billing cycle for the month before it is autocut from my account. 

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Gustavo Boregio
S
SakSupport
asked in General Q&A
Automation Preview problems

Hello i ran into a issue today where when i go to preview my automation its using all old phrases i made before no matter what i change them to it keeps saying the same things over and over again . Anybody run into this?

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S
bonito_flores
bonito_flores
asked in General Q&A
How to set up automatic replies at night?

Hey everyone,need your help - I wanna set up auto reply “Hey, can’t talk right now, please share your phone and I contact you shortly” from 8pm till 10am. Can’t get how to create subsequence to make it work right without ignoring the client and without duplicating auto message if person decides to reply. Would be so grateful for your help.

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bonito_flores
M2GT
M2GT
asked in General Q&A
Where is Support? Why pay for Pro account if we have no Support?

How do we contact support? No articles or videos are helping. We have followed all instructions and only find a message to submit support ticket. Great! Where and how do we submit support ticket? Why are we paying you people if we can't contact you for help?Can't subscribe to Messenger Notifications

281
Gustavo Boregio
aknicholson
aknicholsonUp-and-Comer
asked in General Q&A
Message replies also got my automation

I just set up my first automation for comments on a Reel.  A friend of mine replied to a message I had sent her (that had nothing to do with any reel) and she got the automation.  I don’t see anything set up for automation for every DM I get.  What should I look for? 

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aknicholson
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
How to recognize user send the image or anything in message in Manychat

I want to implement the feature like user send the image then show some other message and user send text then show some other message 

1711
Emerson Ody
hacialaraiz
hacialaraiz
asked in General Q&A
Should utm parameters be manually included or manychat pixel should do automatically?

Hi all,I’ve configured manychat pixel, and in 1 automation I have set website button.I expected utms to be added automatically but only mcp_token is added.Should manychat pixel add utms or should I add them manually?anyone in this situation? thanks

4972
nabilstrive
aya
ayaUp-and-Comer
asked in General Q&A
How to stop Manychat from automatically subscribing people to the chatbot

I ONLY use Manychat to automate comments with a certain words, for example , I say in my videos (write the word “ e-book” in the comments and I will send it to you”.Now when I subscribed to the pro version, Manychat forced me to use the chatbot, which automatically subscribes people to the chatbot and automatically replies to any message in my DMs. I don’t want this feature, so can I stop Manychat from automatically subscribing people to the chatbot? and ONLY USE THE COMMENTS AUTOMATION feature?

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aya
tinyytransitions
tinyytransitions
asked in General Q&A
Smart Delay on Insta DM - Can't Add Connection

I am trying to add into a DM a pause then follow up. Am I doing it wrong? I can’t seem to connect a Smart Delay to the next steps. I also am trying to add an immediate Image {first arrow} upon comment but can’t seem to stack two steps.I have also tried it like this, so they interact but still cant… 

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tinyytransitions
mo soo jung
mo soo jung
asked in General Q&A
What's your Instagram permission?

The question answer is sent, but I want to change the answer to Korean.What are you talking about without Instagram permission? 

60
mo soo jung
revisionselecta
revisionselectaUp-and-Comer
asked in General Q&A
Disparador automatización deshabilitado

Hola, Necesito ayuda con respecto al disparador de las automatizaciones.No sé por qué al publicar las nuevas automatizaciones se desactiva el disparador.Ya he intentado recriar várias veces y siempre lo mismo.De momento solo consigo tener 4 automatizaciones con el disparador activo. No lo entiendo.¿Podrían ayudarme? Un saludo.  

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revisionselecta
userguy
userguyUp-and-Comer
asked in General Q&A
"Email node can't be previewed" error in flow

Hi any ideas why the automation flow preview comes up with this error: ”Email node can't be previewed”? Does it mean it’s ok, and the given e-mail will be send, but just not in preview?I followed the instructions on this video:Thank you!

860
userguy
Fernando Carvalhal
Fernando Carvalhal
asked in General Q&A
Can I connect Manychat with a Facebook Creator Account?

Hello everyone,can I connect Manychat with a Facebook Creator Account? I only see how you can do it with a facebook page.Since I have built up my community/ Follower with a creator profile, it would be super important for me to establish the Manychat connection here.I am very grateful for any help :)GreetingsFernando

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Fernando Carvalhal
O
oguzhanzenginChat Surfer
asked in General Q&A
Instagram automation don't answer second question.

I set up an automation to answer the answers of the AI ​​bot I prepared from Chatbase in Instagram chats. But it only answers my first question, not any subsequent questions. What could be the reason for this? By the way, while "Rule triggered: Contact Event" appears in the first question, this does not happen in the other questions. How can I fix this? 

1136
O
Korkomaz
Korkomaz
posted in General Q&A
information user provided

need to ask about if manychat can provide user information if he chat with us during his account

20
Korkomaz
Antonia
Antonia
asked in General Q&A
Connection Issues ManyChat Instagram Reels

I have renewed the permission multiple times daily, but I can't establish a proper connection to my Instagram profile. It only recognizes 2 reels and nothing newer. The automations are not working either, not even with the 2 reels it finds. This is in the pro version. What else can I do? It is really urgent. In all our reels, we write at the end: comment with x and you will receive z.

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Antonia
Krly70
Krly70
asked in General Q&A
Is it possible to invite a friend to messenger using manychat?

Hi!Is there a function in manychat so that users who subscribe to the messenger chat can invite their friends to join the chat? Have a good night everyone!

320
Krly70
Rona M
Rona M
asked in General Q&A
free version

Good day,I have the free version and it stopped working after 300 contacts. Not sure what's happening. Any idea?

290
Rona M
JulieMunsch
JulieMunschUp-and-Comer
asked in General Q&A
How to begin an IG automation with only ONE keyword in comment

Brain fart!!  I’m trying to use only one keyword ONLY in an IG automaton, “Travel”. Now whenever someone makes a comment like “I want to travel” it’s starting the automation. How do I create only the one keyword starting the automation, not the mention of it? Thanks! 

240
JulieMunsch
marin
marinUp-and-Comer
asked in General Q&A
Automatize welcome messages on new members of my facebook GROUP

Hey! I am new here! Can I automatize the welcome messages to my new members on my Facebook group?

371
Gustavo Boregio
Wini Lizbet
Wini Lizbet
asked in General Q&A
Instagram automated reply is not working

I just set up my account and the automated reply, everything is done but is still not working. I use another profile to comment on Instagram but didn’t receive any message. Something is wrong but I’m not sure. Please I need support on how it works 

230
Wini Lizbet
MotsoDibetso
MotsoDibetso
asked in General Q&A
ManyChats and Hubspot Integration

Hello,  I am new to ManyChats and a bit confused about the contact’s subscription. So I use HubSpot to capture and nurture leads for my clients, and I would like to know if can I store contacts on HubSpot without increasing my contacts subscription. I intend to use the tool for community management and not lead capture. Can someone please explain how the contact subscription works? 

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MotsoDibetso
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