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General Q&A

Any questions you have about using Manychat.

  • 3,859 Topics
  • 8,091 Replies
3860 Topics
DevTogRob
DevTogRob
asked in General Q&A
Instagram won't connect as channel

I’ve been following the prompts to connect my Instagram account as a channel to ManyChat, as I can see the ManyChat connection on my Instagram account, but it doesn’t appear on ManyChat, and everytime I go through the setup process I get told that an access request has been sent to the owner of the account, which is me.I had the emails asking to approve access, and have also followed this procedure accordingly, but still there’s no IG account in my ManyChat channels.How do I fix this?

600
DevTogRob
noah t
noah t
asked in General Q&A
Mancychat stort reactions arent triggerin automation. only story responses.

Mancychat stort reactions arent triggerin automation. only story responses.

70
noah t
The.orchestra
The.orchestra
asked in General Q&A
LOW OPEN RATE - Insta messages are NOT SEEN or opened by people who commented

When manychat messages are sent out after people commented under my reel - 90% of people don’t even open/don’t see them, why is that and how can I fix this? My automation itself works fine, it’s tested. But most people don’t even see my message.

470
The.orchestra
Anna J.
Anna J.
asked in General Q&A
Block income dms on Instagram

If a user who used a keyword in a comment does not see the automated dm message on Instagram because it is blocked in his account settings, can I automate a comment (in response to his comment) in which I ask him to change the settings?

140
Anna J.
Emmathehearthealer
Emmathehearthealer
asked in General Q&A
Where are my channels

Please help. I just signed up for the free account and tried connecting my Facebook and Instagram accounts to the system. It is looping and asking me to set up the account even though I have, and I've tried this on my phone and laptop 3 times. I've looked in "accounts," and it says there is no account there. It prompts me to add an account, and I click the blue button, and it takes me through the process of adding an account again! What am I doing wrong? Can anyone advise?

150
Emmathehearthealer
Serhii Team Shemesh
Serhii Team ShemeshUp-and-Comer
asked in General Q&A
Next post/reel option for Facebook

Hello 👋Since there’s some sort of API issue with Meta for Facebook scheduled posts, it’s impossible to select a specific post inside an automation (comments growth tool) that was scheduled via Meta Business suite.So is it possible instead at least to have an option (that is available for Instagram) to enable it for Next post/reel?That would be super helpful 🙏

840
Serhii Team Shemesh
learn00000
learn00000
asked in General Q&A
How many chatbots can we make with a manychat account?

Hello,I would like to set up a chatbot on social networks for several of my customers. How many chatbots can I create with one account?And is it better to have a single manychat account with all my customers or must each customer have their own manychat account?Thank you 🤩

330
learn00000
dbalbi
dbalbi
asked in General Q&A
Can a knowledge base be added to a ManyChat AI flow?

Can a knowledge base be added to a ManyChat AI flow?

600
dbalbi
Kross2
Kross2
asked in General Q&A
Encourage Newsletter Subscriptions promt via DM

Hi there! I am trying to figure out how to create an automation that prompts our followers to subscribe to our newsletter in order to receive an exclusive piece of content. I also want to people to put those people in a segment. Any advice is welcome!

391
Gustavo Boregio
bhavesh2000
bhavesh2000Up-and-Comer
asked in General Q&A
My post are not showing on manychat

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

290
bhavesh2000
edieste
ediesteUp-and-Comer
asked in General Q&A
All of a sudden my automation messages are not working

Hi there! For the past 4 hours I have been working on try to fixing my automations for comment reples on my instagram. Before today they have always worked with no issues. It says that the automation is published and live but when someone comments they do not get a DM or a reply to their comment. I have disconnected my instagram from Many Chat, refreshed permissions multiple times, and done everything I know to troubleshoot. Still not working. Is there a bug or what can I do to fix this problem?

400
edieste
chungcw
chungcw
asked in General Q&A
Problem login by facebook.. due to email setting issue

After changing email of an account I cannot login to my own account due to Autologin to facebook.How can I login with my email saved in my account?

340
chungcw
noobmanychat
noobmanychat
asked in General Q&A
Failed create subscriber API

I want to create a subscriber without creating the Whatsapp contact as I won't need it.I am entering the Phone and Email which are the data I will need, but I receive an error message requiring me to add WhatsApp.I understand this is an API issue. 

1291
Gustavo Boregio
Katerina
Katerina
asked in General Q&A
chat bot

When connecting to your account, Instagram shows an error - access for this page is denied

170
Katerina
home_is_my_happyplace
home_is_my_happyplaceUp-and-Comer
asked in General Q&A
CANT FIND REFRESH PERMISSIONS BUTTON

OK.  MY AUTOMATION STOPPED AND I WAS TOLD BY SUPPORT TO REFRESH PERMISSIONS BUT I CAN’T FIND THE BUTTON?  I CLICKED “HELP” AND IT IS NOT THERE AS SHOWN IN A SCREENSHOT BY SUPPORT. 

834
Gustavo Boregio
Colleen445
Colleen445
asked in General Q&A
How to link to a different profil

My main account is my personal page and my business is a different profile. I’ve logged in and set up ManyChat with my main account, but it’s only linking to my personal page, not the business account which is what I want. HELP!

190
Colleen445
Allen Kulon
Allen Kulon
asked in General Q&A
How to add a chatbot into my website instead the customer chat

Hello, I am Allen. I want to add  a chatbot into my website, but Meta is sunsetting Customer Chat on May 9. Can I have another method to achieve this function? Thanks😂

1131
Gustavo Boregio
igor
igorUp-and-Comer
asked in General Q&A
Modifying arrays

Documentation say you can modify custom user fields of type “array” in UI: https://support.manychat.com/support/solutions/articles/36000267937-custom-user-fields-array-typeModifying arraysModifying data in CUFs with array type is possible via:External request mapping Application action mapping API UIBut I can not do it in UI. The field is unclickable. Any ideas? Also if I try to set value of this field in Actions, I can’t. The field is marked as unknown (see attachement).  

3062
Gustavo Boregio
P
penguino
asked in General Q&A
Setting a markup to a payment amount

Hi all I’m interested in adding a small percentage markup to a total payment amount. Would this use case be possible so us, the builders get a small commission for each transaction amount of our client? So in this case there could be two paypal or stripe accounts connected.I would be happy to explore another workaround via integrations or automations. Thanks

252
Gustavo Boregio
Valentina Gatica
Valentina GaticaUp-and-Comer
asked in General Q&A
La automatización no responde a los comentarios de anuncios

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

1631
Gustavo Boregio
Renata
Renata
asked in General Q&A
User doesn't see my answer in his inbox

Hi Guys, I'm doing some test of Manychat. I created a simple automation. Keywords is the triger, next the answer is sending to the user, on his DM. As a user, I can't see the answer. I have only the notification that I get some message but I can’t see it. As a entrepreneur, I see the message was sent. What is the problem, how can I fix it?? Thank you in advanceRenata

160
Renata
Kate_S
Kate_S
asked in General Q&A
Remove Skip button

Hi Community,Does anybody know if it is possible to remove the "Skip" button for Date and time User input https://prnt.sc/OxZP1yZAFO7oThanks in advance!

510
Kate_S
giorrando
giorrando
posted in General Q&A
How to do a Partnership with Manychat

Hi Manychatters!I’m Giorrando from Jakarta, Indonesia. I would like to do a partnership with Manychat. Anybody know whom should I contacted?Thanks for your warm response!

360
giorrando
ShearStrengthStylist
ShearStrengthStylistUp-and-Comer
asked in General Q&A
error message instagram

Hello I'm trying to link my FB and insta to set up many chats but when I go to insta to confirm linking the accounts an error message comes up at the very end that something is wrong on their end.  It's been weeks of this and I reported it to instagram.  What do I do?! Help!

697
ShearStrengthStylist
tln
tln
asked in General Q&A
ADD A STEP AFTER DOWNLOADING

Hi. I am new to ManyChat and was wondering if anyone knows if it’s possible to add a step after I send the message with a link for a chapter download. I was hoping to then send a message offering a discount on the book purchase. I can’t figure out how to do it. Thanks. terri

381
Marcin Baćko
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